Category Archives: Uncategorized

Bill Graff, CIO of Cerner

In this interview, Bill Graff, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, IT & External Partnerships. Some of the topics discussed include:

  • Bill’s 13-year career path at Cerner
  • The critical skills needed for IT leaders
  • How previously being a part of a revenue-enhancing division of Cerner shaped how Bill runs IT
  • Bill’s purview as CIO: security, data centers, corporate IT, infrastructure, IT finance and governance
  • Advice for scaling quickly: robust processes, internal relationships and external relationships
  • Eye on the trends: public cloud, partnering analytics with artificial intelligence, gamification

Cynthia Stoddard, SVP & CIO of Adobe Systems Incorporated

In this interview, Cynthia Stoddard, discusses World Class IT Principle One, People. Some of the topics discussed include:

  • Adobe’s transition to a software as a service company
  • Evolving Adobe’s IT strategy and culture using the characteristics of cloud technology
  • Applying customer experience principles to improve the employee experience
  • Tailoring tools to the needs of “personas,” or type of work an individual does
  • Evolving to meet the needs of millennial employees’ expectations
  • Using responsive design principles to create a consistent and seamless employee experience across surfaces (phones, tablets, computers)
  • Lab 82: Adobe’s collaborative workspace
  • Adobe’s work with Girls Who Code
  • Cynthia’s advice for women interested in a career in technology
  • Eye on the trends: big data, analytics, and AI

Eash Sundaram, EVP and Chief Digital & Technology Officer of JetBlue Airways

In this interview, Eash Sundaram, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • JetBlue’s Mission: “to bring humanity back to air travel”
  • JetBlue’s biometrics boarding process
  • The two measures JetBlue uses to measure the success of their culture
  • Improving customer experience by merging technology and culture
  • JetBlue Technology Ventures: a venture capital subsidiary of JetBlue
  • JetBlue’s Innovation Lab
  • Eash’s board experience with Champ CargoSystems and SITA
  • Bringing multiple disciplines together to drive success
  • Eye on the trends: near field communication technologies

Jeff Pashalides, Head of Corporate for Sequoia

In this interview, Jeff Pashalides, discusses World Class IT Principle One, People and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The symbiotic relationship between practitioners, the venture community, and the founding community
  • Sequoia’s CIO activities and events
  • Jeff’s insights into the importance of security, artificial intelligence, and the public cloud to CIOs
  • How Sequoia helps clients cut through the noise to see what is real
  • Strategies for the successful development and implementation of new technology
  • Two things enterprise technology can learn from consumer technology
  • Eye on the trends: cloud security, focus on talent

Stuart Sackman, Corporate Vice President of Global Product and Technology for ADP

In this interview, Stuart Sackman, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • The value of combining product and technology under one executive
  • The advantages of having multiple diverse roles in one organization for both the individual and the organization
  • Adapting in an evolving competitive landscape
  • Strategies for recruiting millenials and technologists
  • The development of Lifion, ADP’s innovation lab
  • Using hackathons to improve how services are developed and delivered
  • ADP Ventures: an internal team that builds and tests new product offerings

Julia Davis, SVP and CIO of Aflac

In this interview, Julia Davis, Chief Information Officer and Senior Vice President of Aflac, discusses World Class IT Principle One, People. Some of the topics discussed include:

  • Using technology to improve the customer experience in the insurance space
  • Aflac’s Apprenticeship Program
  • Strategies for attracting younger team members
  • The workplace of the future
  • Utilizing metrics to improve employee and customer satisfaction
  • Eyes on the trends: big data and artificial intelligence

 

Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The challenges and advantages of being a CIO in a tech company
  • Agility in a fast-growing, evolving organization verses agility in a mature organization
  • The partnership between Akamai’s IT and product teams in developing and testing new solutions
  • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
  • Driving enterprise strategy by leveraging a culture of expansive thinking
  • Eye on the trends: disrupting infrastructure paradigms

CIO-Plus Series Summary in Forbes

This summary page provides access to the multi-part CIO-Plus series in Forbes
The CIO-Plus series in Forbes explores the trend of CIOs who are taking on more C-level titles. Most CIOs where many hats. The good news is, those hats are getting more strategic.

What IT Leaders Can Learn From World Class IT

Peter High, president of Metis Strategy and author of the book “World Class IT,” will be speaking at InsideNGO’s Annual Conference on Thursday, July 20. In his session, “Technovation: How IT Can Drive Organizational Innovation,” High will address how to align business goals and technology for greater synergy and impact, the role of the IT leader, and how to harness the power of the IT team as a platform for innovation. In this blog, Saeed Elnaj, vice president of Global ICT at Project Concern International, reviews “World Class IT.”

A Recycling Entrepreneur Has Been Sentenced To 15 Months In Prison

Peter High, Metis Strategy President, interviews Clifford Eric Lundgren, CEO of electronics reuse and recycling company, IT Asset Partners (ITAP). Lundgren was sentenced to 15 months in federal prison on February 28, 2017 for his role in an effort to copy, import, and sell counterfeit Microsoft software. Lundgren pled guilty to criminal copyright infringement and conspiracy to traffic in counterfeit goods, and in May, a judge for the U.S. District Court in the Southern District of Florida sentenced him to the prison time, three years of supervised release, and a $50,000 fine. Lundgren is in the process of appealing the sentence.