Category Archives: 4. IT and Business Partnership

Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix

In this interview, Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix, discussed World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. He also discussed:

  • Back office verses front office CIOs
  • The Four Pillars of CIO Excellence
  • Shadow IT as a signifier of service gaps
  • Eye on the Trends: artificial intelligence, big data, software defined networking

What IT Leaders Can Learn From World Class IT

Peter High, president of Metis Strategy and author of the book “World Class IT,” will be speaking at InsideNGO’s Annual Conference on Thursday, July 20. In his session, “Technovation: How IT Can Drive Organizational Innovation,” High will address how to align business goals and technology for greater synergy and impact, the role of the IT leader, and how to harness the power of the IT team as a platform for innovation. In this blog, Saeed Elnaj, vice president of Global ICT at Project Concern International, reviews “World Class IT.”

Cathy Bessant, Chief Operations and Technology Officer

In this interview, Cathy Bessant, Chief Operations and Technology Officer, discusses World Class IT Principle One, People; World Class IT Principle Four, IT & Business Partnerships; and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • The necessity of combining technology and operations
  • Responsible automated intelligence
  • Bank of America is not a fintech company
  • Guidelines for maximizing external partnerships
  • Advantages businesses of scale have over startups
  • Balancing innovation and risk
  • The war for talent
  • Talent planning and analysis
  • Cloud security
  • The importance of breadth and depth of experience
  • The impact of board involvement on the individual and the organization

Nick Colisto, Chief Information Officer at Xylem

In this interview, Nick Colisto, CIO of Xylem, discusses World Class IT Principle Four, IT & Business Partnerships and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Xylem’s transformative journey into a digital business
  • The advantages of evolving from individual systems to platforms
  • Xylem’s Integrated System IT platform that enables customer engagement, operating efficiency, and growth
  • Utilizing technology platforms to serve overall business priorities
  • Xylem’s Five Star Model
  • Methods for gaining insights from within and outside of the organization
  • Xylem’s five strategic priorities
  • The evolving organizational structure of IT
  • Eyes on the trends: IoT for the front office, Iot for the back office, managed services

Terry Bradwell, Chief Enterprise Strategy and Innovation Officer at AARP

In this interview, Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Terry’s role as AARP’s chief enterprise strategy and innovation officert
  • AARP’s innovation lab
  • Driving an IT team to “be” the business, not only support the business
  • AARP’s Formula for innovation: Innovation= Culture + Process
  • Why CIOs make great strategy leaders
  • AARP’s mission to close the digital literacy gap
  • AARP’s broad ecosystem of external partners

Mike Keller, CIO at Nationwide

In this interview, Mike Keller, CIO of Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Nationwide’s One-Brand alignment
  • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
  • Optimizing for both business intimacy and economies of scale
  • Vendor goverance
  • Workforce planning for developing and transitioning team members for evolving organizations
  • The opportunities provided by a long tenure as CIO
  • Leadership strategies for creating an environment of learning, collaboration, and innovation
  • Executive development and internal rotational development
  • Columbus 2020: a private/public partnership to encourage economic development
  • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility

Bill Miller, CIO & SVP at NetApp

In this interview, Bill Miller, CIO of NetApp discusses World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Bill’s role in NetApp’s transformation from a data storage to a data management company
  • NetApp’s internal product testing initiatives: Customer-1 and NetApp on NetApp
  • The development of NetApp’s Data Fabric for seamlessly managing data
  • The valuable feedback loop created when your CIO or IT peers are your customers
  • How a culture of fraternity and flexibility encourages innovation
  • The three topics on every CIO’s mind
  • The importance of civility and collaboration for successfully running an IT department in a tech organization
  • Pre-working the First 100 Days plan
  • Eye on the Trends: Companies utilizing a hybrid of cloud-based utilities; Pay-as-you-go cloud model

Board-Level CIO Series Summary in Forbes

This summary page provides access to the multi-part Board-Level CIO series in Forbes
The Board-Level CIO series in Forbes explores what the CIOs at some of the world’s most recognizable firms did that led to inclusion of the CIO seat at the organization’s board

CIO-Plus Series Summary in Forbes

This summary page provides access to the multi-part CIO-Plus series in Forbes
The CIO-Plus series in Forbes explores the trend of CIOs who are taking on more C-level titles. Most CIOs where many hats. The good news is, those hats are getting more strategic.

Yvonne Wassenaar, CIO at New Relic

In this interview, Yvonne Wassenaar, CIO of New Relic, discusses World Class IT Principle Two, Infrastructure and World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

• Being a CIO in a cloud based company
• Taking intelligent risks
• IT departments as integrators and collaborators
• The role of CIOs on corporate boards
• The internal and external functions of a modern CIO
• Diversity in STEM fields
• Eye on the trends: cloud technology, fast innovation, cybersecurity, machine learning, block chain