Category Archives: 4. IT and Business Partnership

Simultaneously The CIO And CDO Of Dell And VMware – Bask Iyer Does It All

Peter High interviews Bask Iyer the Executive Vice President of Dell Digital and the Chief Information and Chief Digital Officer of Dell and VMware. They discuss the importance of having the right people and processes in place when making a digital transformation, the differences in implementing the digital transformations at a Silicon Valley company such as VMware versus a company that is an order of magnitude larger in Dell, the value of the IoT, among other topics.

Tom Keiser: From CIO Of Gap And Limited Brands To COO of Zendesk

In this interview, Peter High interviews Tom Keiser, the Chief Operating Officer of Zendesk. They discuss Tom’s transition to the COO role, Zendesks investment in AI and machine learning, ways in which the CIO has been reinvigorated, among other topics.

One Of The Earliest Board-Level CIOs Reflects On Her Journey

In this interview, Peter High interviews Cathie Kozik, the Senior Vice President and Chief Information Officer of PSAV. They discuss Cathie’s gains from serving on a board, her perspective on women’s disappointing lack of involvement in IT, the importance of business experience among IT professionals, among other topics.

Board-Level CIO Series Summary in Forbes

This summary page provides access to the multi-part Board-Level CIO series in Forbes
The Board-Level CIO series in Forbes explores what the CIOs at some of the world’s most recognizable firms did that led to inclusion of the CIO seat at the organization’s board

After Five Years Of Transformation, GM CIO Randy Mott Has The Company Primed For Innovation

In this interview, Peter High interviews Randy Mott, CIO of General Motors. They discuss the perspective Randy gains from serving on a board, his perspective on autonomous vehicles and disruption in the auto industry, the strategic importance of GM’s innovation centers, among other topics.

Pawan Verma Leads Customer Experience As CIO And CTO Of Foot Locker

In this interview, Peter high interviews Pawan Verma, Chief Information Officer and Chief Technology Officer of Foot Locker. Among the topics they discuss include:

  • Pawan’s diverse role as Global CIO/CTO, which encompasses overseeing Foot Locker’s global technology function, the digital supply chain, digital marketing and the customer experience across physical and digital touchpoints, and driving loyalty
  • How Foot Locker uses customer journey mapping to activate strong signals and amplify weak signals to better understand the rapidly changing expectations of their customers
  • Why machine learning and data analytics is playing an increasingly important role in enabling rapid decision making, and the ways in which the technical team of data scientists collaborates with the business
  • The three foundational elements of Foot Locker’s customer loyalty strategy, which include (1) engage and earn, (2) redeem, and (3) freshness
  • The customer-facing aspects of Pawan’s responsibilities, and how having end-to-end visibility enables him to find synergies, respond to customers more quickly, and serve them in a more meaningful way
  • Eye on the Trends: artificial intelligence, blockchain, experiential commerce, connectivity and networks

CIO-Plus Series Summary in Forbes

This summary page provides access to the multi-part CIO-Plus series in Forbes
The CIO-Plus series in Forbes explores the trend of CIOs who are taking on more C-level titles. Most CIOs where many hats. The good news is, those hats are getting more strategic.

Vince Campisi Drives Digital Offense and Defense at United Technologies

Peter High interviews Vince Campisi, SVP Digital and CIO of United Technologies. Among the topics they discuss include:

  • How United Technologies approaches IT and digital in a way that maximizes synergies
  • How IT and digital are organized and governed within the organization
  • How United Technologies manages offensive and defensive capabilities
  • How United Technologies organizes its innovation functions into United Technologies Digital and United Technologies Research Center
  • United Technologies Digital Accelerator in Dumbo Brooklyn, how priorities are set, and the unique processes they employ
  • Vince’s perspective on the advantages of companies operating at scale, versus the advantages of a digitally native organization
  • How United Technologies manages cybersecurity risk as an increasing number of its products are connected to the IoT

Beyond CIO Series Summary in Forbes

This page is the hub to the ongoing Beyond CIO series in Forbes
The most talented IT executives are advancing beyond CIO to take on the very top leadership positions of companies. In this new series, Peter High profiles examples of this promising trend for current IT leaders.

Naresh Shanker, Chief Information Officer of HP Inc.

Peter High interviews Naresh Shanker, CIO of HP Inc. Among the topics they discuss include:

  • The way in which Naresh approached separating HP into HP Inc. and HP Enterprise, including the process he used to define the scope and the five-year roadmap he implemented to transform the company’s focus from hardware transactions to software contracts.
  • The IT changes necessary to complete in the on-demand technology economy, such as moving from systems of record to systems of engagement
  • How they transformed back-office and front-office operations to create a digital experience
  • How they align IT strategy and the business strategy, and the process for developing business cases for where to invest
  • Focus areas for HP Inc. going forward
  • How they re-engineered the CRM system to transform the customer experience