Category Archives: 1. People

Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix

In this interview, Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix, discussed World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. He also discussed:

  • Back office verses front office CIOs
  • The Four Pillars of CIO Excellence
  • Shadow IT as a signifier of service gaps
  • Eye on the Trends: artificial intelligence, big data, software defined networking

What IT Leaders Can Learn From World Class IT

Peter High, president of Metis Strategy and author of the book “World Class IT,” will be speaking at InsideNGO’s Annual Conference on Thursday, July 20. In his session, “Technovation: How IT Can Drive Organizational Innovation,” High will address how to align business goals and technology for greater synergy and impact, the role of the IT leader, and how to harness the power of the IT team as a platform for innovation. In this blog, Saeed Elnaj, vice president of Global ICT at Project Concern International, reviews “World Class IT.”

Cathy Bessant, Chief Operations and Technology Officer

In this interview, Cathy Bessant, Chief Operations and Technology Officer, discusses World Class IT Principle One, People; World Class IT Principle Four, IT & Business Partnerships; and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • The necessity of combining technology and operations
  • Responsible automated intelligence
  • Bank of America is not a fintech company
  • Guidelines for maximizing external partnerships
  • Advantages businesses of scale have over startups
  • Balancing innovation and risk
  • The war for talent
  • Talent planning and analysis
  • Cloud security
  • The importance of breadth and depth of experience
  • The impact of board involvement on the individual and the organization

Andrew Ng, Co-Founder & Co-Chairman of Coursera

In this interview, Andrew Ng discusses World Class IT Principle One, People, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Andrew’s unique, evolving, and passion-driven career path
  • The impact of AI on existing industries
  • Recommendations for CIOs and CEOs starting their AI journey
  • Advantages of implementing a centralized AI org structure
  • Opportunities for smaller organizations to leverage AI
  • How lifelong learning can minimize jobs displaced through AI
  • The importance of building strong teams and cultures
  • Key cultural components for success: work ethic and lifelong leaning
  • Chinese verses US business culture

George Corbin, SVP of Digital at Marriott International

In this interview, George Corbin, Senior Vice President of Digital for Marriott International, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Marriott’s place among the highest revenue earners by a digital channel
  • The maturity curve and the challenge of disruption for incumbent companies
  • Advantages that incumbents have over startups in evolving industries
  • Disrupting your own organization
  • The millennial mindset that spans across multiple age demographics
  • Marriott’s transformation of the service experience
  • Leading and managing a transforming organization
  • The impact of Airbnb on the hospitality industry
  • Adapting across an organization to fundamental shifts in customers’ needs and expectations
  • The influence of culture and existing operating models on a company’s management of digital disruption
  • Marriott’s embracement of the localization of the travel experience
  • Characteristics of a successful Chief Digital Officer
  • Building alliances and coalitions to drive and support change
  • Using pilot programs to de-risk change for internal and external partners
  • Messaging as a service, not marketing

Mike Keller, CIO at Nationwide

In this interview, Mike Keller, CIO of Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Nationwide’s One-Brand alignment
  • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
  • Optimizing for both business intimacy and economies of scale
  • Vendor goverance
  • Workforce planning for developing and transitioning team members for evolving organizations
  • The opportunities provided by a long tenure as CIO
  • Leadership strategies for creating an environment of learning, collaboration, and innovation
  • Executive development and internal rotational development
  • Columbus 2020: a private/public partnership to encourage economic development
  • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility

Board-Level CIO Series Summary in Forbes

This summary page provides access to the multi-part Board-Level CIO series in Forbes
The Board-Level CIO series in Forbes explores what the CIOs at some of the world’s most recognizable firms did that led to inclusion of the CIO seat at the organization’s board

CIO-Plus Series Summary in Forbes

This summary page provides access to the multi-part CIO-Plus series in Forbes
The CIO-Plus series in Forbes explores the trend of CIOs who are taking on more C-level titles. Most CIOs where many hats. The good news is, those hats are getting more strategic.

Tom Miller, CIO at Anthem

In this interview, Tom Miller, CIO of Anthem, discusses World Class IT Principle One and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Transferring knowledge and leadership skills across departments and industries
  • Operating from a master plan to increase agility and support success
  • The importance of customer-centricity both internally and externally
  • Digital trends in healthcare
  • The creation, design, and staffing of Anthem’s Innovation Studio
  • Encouraging innovation and creating value by balancing freedom and a rigorous methodology

Rick King, EVP and CIO of Thomson Reuters

In this interview, Rick King, EVP & CIO of Thomson Reuters, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The role of the CIO in an information based company
  • Recruiting and retaining talent
  • Providing employees with opportunities for growth and advancement
  • Leading with the mindset of a teacher or coach
  • Proven techniques for increasing the presence of women in all levels of an organization
  • Veteran advice for technologists seeking a board position
  • The benefits of involving CIOS when developing strategic partnerships
  • Creating symbiotic relationships with partners to drive and support growth and innovation