Category Archives: 1. People

Stuart Sackman, Corporate Vice President of Global Product and Technology for ADP

In this interview, Stuart Sackman, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • The value of combining product and technology under one executive
  • The advantages of having multiple diverse roles in one organization for both the individual and the organization
  • Adapting in an evolving competitive landscape
  • Strategies for recruiting millenials and technologists
  • The development of Lifion, ADP’s innovation lab
  • Using hackathons to improve how services are developed and delivered
  • ADP Ventures: an internal team that builds and tests new product offerings

General Stanley McChrystal (Ret.), Managing Partner at McChrystal Group and Former Commander Joint Special Operations Command

In this interview, General Stan McChyrstal (Ret.) Managing Partner at McChrystal Group and Former Commander Joint Special Operations Command , discusses World Class IT Principle One, People. Some of the topics discussed include:

  • The connections between the speed of change, agility, and decision making
  • Recognizing that you can be technically and tactically correct, and still be functionally incorrect
  • The benefits gained from decentralization, pumping information down the organization, and harnessing insights from younger, less experienced team members
  • Building an organizational structure of organically connected small cohesive teams
  • Creating a mandate for necessary change in organizations that are comfortable with their status quo
  • The General’s upcoming book on leadership which explores the metrics of leadership

CIO-Plus Series Summary in Forbes

This summary page provides access to the multi-part CIO-Plus series in Forbes
The CIO-Plus series in Forbes explores the trend of CIOs who are taking on more C-level titles. Most CIOs where many hats. The good news is, those hats are getting more strategic.

Ann Kono, Partner, Chief Information Officer, and Chief Risk Officer at Ares Management

In this interview, Ann Kono, Partner, Chief Information Officer, and Chief Risk Officer at Ares Management at Equinix, discussed World Class IT Principle One, People and World Class Principle Five, External Partnerships. She also discussed:

  • The interplay of Ann’s dual role as Chief Information Officer and Chief Risk Officer
  • Data as the primary driver of success
  • Using technology to separate the signal from the noise in data
  • Balancing innovation and risk with a two-bucket approach
  • Creating a collaborative culture to increase innovation
  • The talent challenge
  • Eye on the trends: unified communications, robotics and natural language processing, and data management

Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix

In this interview, Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix, discussed World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. He also discussed:

  • Back office verses front office CIOs
  • The Four Pillars of CIO Excellence
  • Shadow IT as a signifier of service gaps
  • Eye on the Trends: artificial intelligence, big data, software defined networking

What IT Leaders Can Learn From World Class IT

Peter High, president of Metis Strategy and author of the book “World Class IT,” will be speaking at InsideNGO’s Annual Conference on Thursday, July 20. In his session, “Technovation: How IT Can Drive Organizational Innovation,” High will address how to align business goals and technology for greater synergy and impact, the role of the IT leader, and how to harness the power of the IT team as a platform for innovation. In this blog, Saeed Elnaj, vice president of Global ICT at Project Concern International, reviews “World Class IT.”

Cathy Bessant, Chief Operations and Technology Officer

In this interview, Cathy Bessant, Chief Operations and Technology Officer, discusses World Class IT Principle One, People; World Class IT Principle Four, IT & Business Partnerships; and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • The necessity of combining technology and operations
  • Responsible automated intelligence
  • Bank of America is not a fintech company
  • Guidelines for maximizing external partnerships
  • Advantages businesses of scale have over startups
  • Balancing innovation and risk
  • The war for talent
  • Talent planning and analysis
  • Cloud security
  • The importance of breadth and depth of experience
  • The impact of board involvement on the individual and the organization

Andrew Ng, Co-Founder & Co-Chairman of Coursera

In this interview, Andrew Ng discusses World Class IT Principle One, People, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Andrew’s unique, evolving, and passion-driven career path
  • The impact of AI on existing industries
  • Recommendations for CIOs and CEOs starting their AI journey
  • Advantages of implementing a centralized AI org structure
  • Opportunities for smaller organizations to leverage AI
  • How lifelong learning can minimize jobs displaced through AI
  • The importance of building strong teams and cultures
  • Key cultural components for success: work ethic and lifelong leaning
  • Chinese verses US business culture

George Corbin, SVP of Digital at Marriott International

In this interview, George Corbin, Senior Vice President of Digital for Marriott International, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Marriott’s place among the highest revenue earners by a digital channel
  • The maturity curve and the challenge of disruption for incumbent companies
  • Advantages that incumbents have over startups in evolving industries
  • Disrupting your own organization
  • The millennial mindset that spans across multiple age demographics
  • Marriott’s transformation of the service experience
  • Leading and managing a transforming organization
  • The impact of Airbnb on the hospitality industry
  • Adapting across an organization to fundamental shifts in customers’ needs and expectations
  • The influence of culture and existing operating models on a company’s management of digital disruption
  • Marriott’s embracement of the localization of the travel experience
  • Characteristics of a successful Chief Digital Officer
  • Building alliances and coalitions to drive and support change
  • Using pilot programs to de-risk change for internal and external partners
  • Messaging as a service, not marketing

Mike Keller, CIO at Nationwide

In this interview, Mike Keller, CIO of Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Nationwide’s One-Brand alignment
  • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
  • Optimizing for both business intimacy and economies of scale
  • Vendor goverance
  • Workforce planning for developing and transitioning team members for evolving organizations
  • The opportunities provided by a long tenure as CIO
  • Leadership strategies for creating an environment of learning, collaboration, and innovation
  • Executive development and internal rotational development
  • Columbus 2020: a private/public partnership to encourage economic development
  • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility