Forum on World Class IT - 333 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

March 19, 2018

Infrastructure, Project and Portfolio Management, IT an...

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Naresh Shanker, Chief Information Officer of HP Inc.

In this interview, Naresh discussed World Class IT Principle Two, Infrastructure, Principle Three, Project and Portfolio Management, and Principle Four, IT and Business Partnerships. Among the topics discussed include:
  • The way in which Naresh approached separating HP into HP Inc. and HP Enterprise, including the process he used to define the scope and the five-year roadmap he implemented to transform the company’s focus from hardware transactions to software contracts.
  • The IT changes necessary to complete in the on-demand technology economy, such as moving from systems of record to systems of engagement
  • How they transformed back-office and front-office operations to create a digital experience
  • How they align IT strategy and the business strategy, and the process for developing business cases for where to invest
  • Focus areas for HP Inc. going forward
  • How they re-engineered the CRM system to transform the customer experience