Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

March 20, 2017

People, IT and Business Partnerships

Click to listen

Tom Miller, CIO of Anthem

In this interview, Tom Miller, CIO of Anthem, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:
  • Transferring knowledge and leadership skills across departments and industries
  • Operating from a master plan to increase agility and support success
  • The importance of customer-centricity both internally and externally
  • Digital trends in healthcare
  • The creation, design, and staffing of Anthem’s Innovation Studio
  • Encouraging innovation and creating value by balancing freedom and a rigorous methodology
  • Eye on the Trends: The empowered consumer, Cognitive computing, Genomics