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Forum on World Class IT - 307 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

EQUINIX - Executive Team Player
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June 26, 2017: Brian Lillie, Chief Customer Officer and Executive Vice President of Technology Services at Equinix

Among other topics, Brian discusses the following issues with Metis Strategy:

  • His career path from Air Force Officer to Chief Customer Officer
  • Back office verses front office CIOs
  • Equinix on Equinix
  • The distribution of responsibilities between the VP of Technology Services and the CIO positions
  • The Four Pillars of CIO Excellence
  • Shadow IT as a signifier of service gaps
  • Eye on the Trends: artificial intelligence, big data, software defined networking

Brian Lillie is the Chief Customer Officer and Executive Vice President of Technology Services at Equinix, a $3.7 billion global business exchange data center provider. Brian leads Equinix’s Global Customer Success Organization as well as their Global Technology Services, which includes IT and Interconnection Product Engineering.

Prior to his current position at Equinix, Brian served as CIO of the organization for eight years. Before joining Equinix, he held senior-level executive roles at VeriSign and Silicon Graphics (SGI). Brian began his career in the Air Force where he worked in communications and IT.

Brian earned a Master of Science in Management from Stanford University’s Graduate School of Business, and a master’s degree in Telecommunications Management from Golden Gate University. He also has a bachelor’s degree in Mathematics from Montana State University.

The World Class IT principles in yellow were the focus of this interview