Forum on World Class IT - 311 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

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November 21, 2011: Bruce Leidal, Chief Information Officer of Carestream Health

Among other topics, Bruce discusses the following issues with Metis Strategy:
  • Managing IT for a young company that was spun off, and how he is on track to reach an aggressive target of IT spend at 1.5% of sales one year ahead of schedule
  • In managing change and cost rationalization, how Bruce challenged claims of unique needs categorizing operations as either value creating or sustaining, the latter being commoditized
  • Carestream’s use of “relationship managers” to act as liaisons between IT and business partners, a senior role that acts as a trusted advisor in developing a continuous improvement toolbox for business processes
  • How IT relies on satisfaction surveys that are based on net promoter score to gauge the degree to which IT is meeting business needs, and then improve on those areas of opportunity
  • The quarterly IT operations reviews in which Bruce and leadership team assess and identify best practices across Carestream’s various locations
  • How Carestream has architected its infrastructure and management process to support any personally owned “smart device” through a close monitoring of access to data, strong security, and clear HR policies to address the use of such devices
  • Eye on the trends: supporting any “smart device” in the workplace and the consumerization of IT, the power of cloud computing solutions integration, the focus on leveraging analytics through the cloud, and leveraging social media to bolster sales and marketing efforts

Bruce Leidal’s Biography

Bruce Leidal is the Chief Information Officer of Carestream Health, Inc, a worldwide provider of dental and medical imaging systems and healthcare IT solutions.  He leads Carestream Health’s global Information Technology (IT) organization—focusing on building a more efficient and effective IT organization, streamlining processes, reducing costs and, ultimately, providing information that enables Carestream Health to optimize its business while continually improving its customers’ experience.

Prior to joining Carestream Health, Bruce served as CIO for Hayes Lemmerz, International (HLI), a $2.4 billion global automotive supplier.  He was responsible for transforming HLI’s IT function from a decentralized, North American organization into a global operation with centralized applications and supporting infrastructure.

Bruce has held leadership positions at Systems Thinking, LLC, General Motors, Federal-Mogul Corporation, and AT Kearney/EDS Management Consulting.

Bruce has a B.S. in Information Systems from Madonna University.

 

The World Class IT principles in yellow were the focus of this interview