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Forum on World Class IT - 316 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Cathy Bessant Portrait
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June 19, 2017: Catherine Bessant, Chief Operations and Technology Officer of Bank of America

Among other topics, Cathy discusses the following issues with Metis Strategy:

  • The necessity of combining technology and operations
  • Responsible automated intelligence
  • Bank of America is not a fintech company
  • Guidelines for maximizing external partnerships
  • Advantages businesses of scale have over startups
  • Balancing innovation and risk
  • The war for talent
  • Talent planning and analysis
  • Cloud security
  • The importance of breadth and depth of experience
  • The impact of board involvement on the individual and the organization

Catherine Bessant’s Biography

Catherine Bessant is Chief Operations and Technology Officer at Bank of America, a $94 billion global banking and financial services corporation.

Since 2010, Cathy has led the team responsible for delivering end-to-end technology and operating services across the company.

Cathy has held a number of senior leadership roles for Bank of America. A partial list includes: President of Global Corporate Banking, President of Global Product Solutions and Global Treasury Services, and Chief Marketing Officer.

Cathy serves on the board of directors of Zurich Insurance Group and Florida Blue. She also sits on the board of trustees for the University of North Carolina at Charlotte, and on the advisory board for the Ross School of Business at the University of Michigan.
Cathy holds a bachelor’s degree in business administration from the Ross School of Business at the University of Michigan.

The World Class IT principles in yellow were the focus of this interview