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Forum on World Class IT - 320 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Eash Sundaram
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September 4, 2017: Eash Sundaram, Executive Vice President and Chief Digital & Technology Officer of JetBlue Airways

Among other topics, Eash discusses the following issues with Metis Strategy:

  • JetBlue’s Mission: “to bring humanity back to air travel”
  • JetBlue’s biometrics boarding process
  • The two measures JetBlue uses to measure the success of their culture
  • Improving customer experience by merging technology and culture
  • JetBlue Technology Ventures: a venture capital subsidiary of JetBlue
  • JetBlue’s Innovation Lab
  • Eash’s board experience with Champ CargoSystems and SITA
  • Bringing multiple disciplines together to drive success
  • Eye on the trends: near field communication technologies

Eash is Executive Vice President and Chief Digital & Technology Officer of JetBlue Airways, a $6 billion US-based airline. Eash is also the Chair of JetBlue Technology Ventures, a venture capital subsidiary of JetBlue Airways.

Prior to joining JetBlue, Eash served as Senior Vice President of Global Supply Chain and as Chief Information Officer at Pall Corporation. He held leadership positions at McKesson-PSS World Medical and i2 Technologies, as well.

Eash serves as the board director of SITA, a global information technology company that provides services to the air transport industry. He is also on the board of Champ CargoSystems, which delivers IT solutions and distribution services to the air cargo industry.

Eash holds a Master of Science in Transportation Management from the State University of New York, and a bachelor’s degree in Science & Engineering from MK University, in India.

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The World Class IT principles in yellow were the focus of this interview