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Forum on World Class IT - 363 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Jack Clare
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November 23, 2015: Jack Clare, SVP and Chief Information and Strategy Officer of Dunkin' Brands

Among other topics, Jack discusses the following issues with Metis Strategy:

  • What the Chief Information Officer role entails at Dunkin’ Brands
  • How employees, as customers of Dunkin’ Brands, are able to suggest innovative ideas and technologies to enhance the customer experience
  • The strategy side of his role, and how that opportunity came under his purview
  • How technology is driving the corporate strategy and some examples within Dunkin’ Brands
  • Strategic planning, the process currently in place, and how IT strategy informs corporate strategy
  • Whether the role of strategy creation within businesses will continue to be undertaken by CIOs
  • The rotational program at Dunkin’ Brands to find talented future leaders in other areas of the company
  • How his role as CIO has changed across multiple industries in his career path
  • How he thinks about security
  • Eye on the Trends: Cloud Infrastructure,  The growth of consumer technology, Mobile technology

Jack Clare’s Biography

Jack Clare is the Senior Vice President and Chief Information and Strategy Officer at Dunkin’ Brands, a franchisor of quick service restaurants (QSRs) serving hot and cold coffee and baked goods, as well as hard serve ice cream. In his role, Jack leads the company’s IT department and oversees the long-term strategic planning process for the company. He describes both sets of responsibilities in this interview.

Prior to joining Dunkin’ Brands in 2012, Jack was the Vice President of IT and CIO for Yum! Brands’ International Division.  He has also held roles at Constellation Brands and Sapient Corporation, after starting his career in the United States Air Force as a system and flight test engineer.

Jack earned his Bachelor of Science in Aeronautical Engineering from the United States Air Force Academy, a Master of Science in Aerospace Engineering from the University of Dayton, and an MBA from the University of California, Davis.

The World Class IT principles in yellow were the focus of this interview