Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Formal headshot of Norm Fjeldheim, SVP & CIO
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March 13, 2017: Norm Fjeldheim, CIO and Head of Global Facilities of Illumina

Among other topics, Norm discusses the following issues with Metis Strategy:

  • Illumina’s role in improving health
  • Multiple management and organizational roles for CIOs
  • Cyber security
  • Marriage of technology and facilities
  • Collaboration between employees and divisions

Norm Fjeldheim’s Biography

Serving in the dual roles of CIO and Head of Global Facilities, Norm is advancing Illumina’s workplace evolution by merging technology and facility innovation to enhance employee collaboration, productivity, and satisfaction. In addition to leading Illumina’s digital transformation, Fjeldheim is responsible for Cyber and Product Security as well as key growth and customer engagement initiatives.

Prior to joining Illumina, Norm was the Chief Information Officer of Qualcomm.

Norm currently serves as a Board Member of the San Diego Regional Economic Development Council and is on the advisory boards for several organizations including Amazon and SAP Software Solutions.

Norm holds a Bachelor of Science degree in business information systems from San Diego State University and completed the Wharton Executive Development Program at the University of Pennsylvania.

I recently caught up with Norm in his office in San Diego, and we covered World Class IT Principle One, People, as we discussed Illumina’s focus on employee enablement and engagement, Principle Two, Infrastructure, as we discussed Norm’s deep experience with cloud migration, Principle Four, IT & Business Partnerships, as Norm discussed his dual role as CIO and Head of Global Facilities, and how they work together, as well as a variety of other topics.

The World Class IT principles in yellow were the focus of this interview