Forum on World Class IT - 367 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

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July 15, 2013: Stephen Gillett, Executive Vice President, Chief Operating Officer of Symantec

Among other topics, Stephen discusses the following issues with Metis Strategy:
  • Stephen’s path to becoming a CIO at age 30, from his starting position in tech support to his first CIO appointment at Corbis in 2006
  • Stephen’s leadership during Starbuck’s transformation to a brand with a strategic and sophisticated technology platform
  • How Stephen applied his experiences in innovation at Starbucks and his IT background to his role as EVP of Global Business Services and President of Best Buy Digital
  • Stephen’s current experience as COO of Symantec, and what it’s like working with his former fellow CIOs
  • Stephen’s advice for CIOs and IT VPs who hope to aspire to Beyond CIO or CIO Plus roles
  • Eye on Trends: The transformation of IT’s role within the enterprise and the emergence of a new generation of CIOs

Stephen Gillett’s Biography

Stephen is the Executive Vice President and Chief Operating Officer of Symantec, a global security software company. In this role, Stephen is responsible for the corporate strategy, as well as business segment management, including consumer, enterprise, commercial, public sector, and government. He also oversees IT, sales, and marketing operations including the strategic direction for sales and marketing.

Prior to joining Symantec, Stephen was president of Best Buy Digital, Global Marketing and Strategy. He was tasked with accelerating the transformation and growth agenda of Best Buy through the advancement of key global business units and core business capabilities.

Prior to joining Best Buy, Stephen was executive vice president, Digital Ventures, and chief information officer of Starbucks. A key member of Starbucks’ transformation team, Stephen designed and led the company’s efforts to enhance the overall global business operations and improve the customer experience through the use of innovative technology and digital experiences worldwide.

Stephen holds a Bachelor of Science degree from the University of Oregon where he was an offensive guard on the football team, and he has an MBA from San Francisco State University.

The World Class IT principles in yellow were the focus of this interview