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Forum on World Class IT - 359 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

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December 18, 2017: Thaddeus Arroyo, Chief Executive Officer of AT&T Business

Among other topics, Thaddeus discusses the following issues with Metis Strategy:

  • The progression of Thaddeus’ career through a variety of roles in many industries
  • The value AT&T Business provides customers and Thaddeus’ role as CEO
  • Shift of AT&T business from hardware appliances to software, and the resulting change to the organizational structure (and CIO role)
  • The changing role of the CIO from integrator and enabler to transformation leader, and how business leaders can use innovation as a disruptive tool
  • The mindset successful CIOs of the future need to have to help their business partners and customers thrive
  • AT&T’s network of innovation centers

Thaddeus is Chief Executive Officer of AT&T Business, which serves over 2.5 million business customers in almost 200 countries and territories, including nearly all of the world’s Fortune 1000 companies. As CEO, Thaddeus is responsible for AT&T’s integrated business solutions and international organization.

Thaddeus joined AT&T through its acquisition of Cingular Wireless, where he was CIO. Upon joining AT&T, he became CIO of AT&T, a role he held for seven years. Thaddeus has since held a number of senior executive positions including President of Technology Development, CEO of AT&T Mexico, and now, CEO of AT&T Business. Prior to joining Cingular Wireless Thaddeus was a Senior Vice President at Sabre.

Thaddeus holds a Bachelor or Science degree in mathematics and computer science from The University of Texas at Arlington, as well as a MBA from Southern Methodist University.

 

The World Class IT principles in yellow were the focus of this interview