News and Publications

Welcome to the News and Publications page, where we hope you will enjoy our recent insights into strategy and management.

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6 secrets of highly innovative CIOs

In her CIO.com feature, Mary K. Pratt shares Peter High’s insight on how CIOs can leverage their position as the executive with insight across the organization to make strategic contributions to the company. 6 secrets of highly innovative CIOs

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Taavi Kotka, former Chief Information Officer of Estonia

In this interview, Taavi Kotka discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • The conditions that enabled Estonia’s transformation into the world’s most advanced digital society
  • Taavi’s transition from CEO of one of the largest software development companies in the Baltic states to Estonian Government CIO, as well as some of the early projects he led
  • How blockchain technology can provide an extra layer of data security
  • How Estonia reduces friction for citizens by using regulation to encourage data sharing between government entities
  • The ways in which digital technology improves efficiency and simplifies life for Estonian citizens in areas such as healthcare, banking, taxes, education, voting, law enforcement, among others
  • How giving citizens control over their data creates a self-enforcing mechanism that protects privacy and provides security
  • The genesis of Estonia’s e-Residency program, and how it allows Estonia to grow its economy without relying on increased birth rates or immigration
  • Taavi’s view on the disruption of government and the future of digital society

Taavi Kotka, former Chief Information Officer of Estonia

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Jody Davids, Chief Information Officer of PepsiCo

In this interview, Jody Davids discusses World Class IT Principle Two, Infrastructure, and World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Jody’s career path from administrative assistant to Global CIO
  • The contrast in leadership styles between Apple’s Steve Jobs and Nike’s Bill Knight, and the impact that had on her own development as a leader
  • The broad experience she gained at Cardinal Health, including overseeing the expansion of IT shared services
  • Her focus on standardizing data and using analytics to improve organizational decision making
  • How her organization provides services to an incredibly wide range of customers in over 200 countries
  • The value of CIOs serving on corporate boards, both to the board as well as to the CIO
  • Eye on the trends: Blockchain
  • Jody Davids, Chief Information Officer of PepsiCo

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The CIO’s First 100 Days Series Summary in Forbes

This summary page provides access to the multi-part CIO’s First 100 Days series in Forbes
The CIO’s First 100 Days series in Forbes explores what the CIOs at some of the world’s most recognizable firms did, and what they could have done differently at the onset of their tenure. The CIO’s First 100 Days Series Summary in Forbes

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Clay Johnson, Chief Information Officer of Walmart

In this interview, Clay Johnson discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • How the unification of the back-office technology and shared services teams under Clay enables Walmart to operate more efficiently
  • The consumerization of IT, and how that drives Clay’s focus on providing intuitive digital tools that enhance the productivity of Walmart’s two million employees
  • The importance of having employees with the right skills and mindset in the right roles, and how Walmart ensures it has the proper skills mix
  • Clay’s three-pronged approach to gaining an understanding of the needs of Walmart’s business and its massive workforce, and how that informs project prioritization within his 10,000-person team
  • The four key elements to creating a healthy culture: transparency, encouraging healthy debate, empowering people to speak up, and celebrating failure
  • How the shift to a product model and end-to-end ownership has improved internal efficiency
  • Walmart’s network of innovation centers, and how they leverage the surrounding ecosystem of academic institutions and startups
  • The key lessons Clay has taken away from the various experiences across his career
  • Walmart’s approach to artificial intelligence and the tangible benefits they are seeing

Clay Johnson, Chief Information Officer of Walmart

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Vint Cerf, ‘Father of the Internet’ and Chief Internet Evangelist at Google

Peter High interviews Vint Cerf, Google’s Chief Internet Evangelist and ‘Father of the Internet.” Among the topics they discuss include:

  • Vint’s early work pioneering what would become the internet, including his time at UCLA, Stanford, and DAPRA
  • Early milestones that hinted at the vast implications of/commercialization potential for the internet, such as networked electronic mail, document production and sharing, hyperlinking, web browser, and eventually, the iPhone
  • The internet as the common thread unifying Vint’s work across his many spheres of influence, such as academia, the public sector, the private sector, and not-for-profits
  • Vint’s role as Google’s Chief Internet Evangelist, where he works with developing economies to create the conditions for internet infrastructure to be built
  • The unintended consequences of the global infrastructure that is the internet, such as misinformation and spam, and why international policy collaboration is a necessary part of the solution
  • Vint’s work as Chairman of the People Centered Internet (PCI), which focuses on materially improving the value of the internet to the growing, connected population. For example, PCI may ensure information is available in local languages, or promote services that improve economic stability, safety, or health.
  • How recent natural disasters such as the California wildfires and hurricanes in the Caribbean have led PCI’s to also focus on the role of internet infrastructure in disaster relief
  • The double-edged sword of technology, and the responsibility that engineers have to consider the ethical implications of the technology they are developing
  • Eye on the trends: cyber-physical systems, making IoT ecosystem a safe and trusted environment

Vint Cerf, ‘Father of the Internet’ and Chief Internet Evangelist at Google

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Linda Jojo, EVP of Technology and Chief Digital Officer of United Airlines

In this interview, Linda Jojo discusses World Class IT Principle Three, Project and Portfolio Management, and World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Linda’s expanded purview as Executive Vice President of Technology and Chief Digital Officer
  • United’s digital strategy, and how they use digital to enhance both the customer-facing experience as well as internal operations
  • Evolving customer expectations in the travel space
  • How Linda has seen the role of the CIO evolve during the past 10+ years
  • Linda’s view on the role of the Chief Digital Officer
  • Advice for CIOs who aspire to join corporate Boards
  • How United thinks about cyber risk, and how to have the conversation with the Board
  • The importance of machine learning for leveraging data across the company

Linda Jojo, EVP of Technology and Chief Digital Officer of United Airlines

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Thaddeus Arroyo, CEO of AT&T Business

In this interview, Thaddeus discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • The progression of Thaddeus’ career through a variety of roles in many industries
  • The value AT&T Business provides customers and Thaddeus’ role as CEO
  • Shift of AT&T business from hardware appliances to software, and the resulting change to the organizational structure (and CIO role)
  • The changing role of the CIO from integrator and enabler to transformation leader, and how business leaders can use innovation as a disruptive tool
  • How the company drives itself to innovate, despite being in an industry with a high barrier to entry
  • The mindset successful CIOs of the future need to have to help their business partners and customers thrive
  • AT&T’s network of innovation centers

Thaddeus Arroyo, CEO of AT&T Business

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Fletcher Previn, Chief Information Officer of IBM

In this interview, Fletcher Previn discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Fletcher’s accent to the CIO position, and how he prepared for the role
  • IBM’s cultural transformation, and the role of IT in driving this on the digital front
  • How IBM views cognitive business solutions and the ways in which IT supports and enables these efforts both internally and externally
  • How Fletcher approaches delivering IT value to a highly technical company
  • The philosophy and practice of “embedding security into everyone’s job”
  • How Fletcher engages with CIOs that are both his peers and his clients
  • Fletcher’s perspective, as a young CIO, on making IBM more attractive to millennials

Fletcher Previn, Chief Information Officer of IBM

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Yoshua Bengio, Professor of Computer Science at the University of Montreal, Co-Founder of Element AI

In this interview, Yoshua Bengio, discusses World Class IT Principle One, People, and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • Supervised verses unsupervised deep learning
  • The heart of deep learning: disentangled representations
  • The genesis and mission of Element AI
  • Exploratory AI research verses applied AI research
  • The development of the Montreal Institute of Learning Algorithms (MILA)
  • The significance Yoshua places on supportive and collaborative cultures
  • The evolution of AI in Montreal
  • Yoshua’s concerns bout lethal autonomous weapons (LAWs)

Yoshua Bengio, Professor of Computer Science at the University of Montreal, Co-Founder of Element AI