Forum on World Class IT - 282 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Analytics

Vivek Kundra, Executive Vice President, Emerging Markets of Salesforce.com

In this interview, Vivek Kundra, Executive Vice President of Emerging Markets at Salesforce.com, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from first federal CIO to his role at Salesforce.com
  • Technology in the Obama presidential campaign
  • How brand ownership is shifting to consumers
  • The evolution of the CIO
  • Why IT leaders can and must use technology to invent and reinvent new markets
  • Eye on the Trends: With close to 5 billion mobile devices globally, Kundra foresees the ability for users to “instrument the planet.”- how big data algorithms can be used to look at the grievances and recommendations that consumers are sharing, and analyze that data to determine how to better and more personally serve them

Mike Rhodin, SVP of IBM Watson

In this interview, Mike Rhodin, Senior Vice President of IBM Watson, discusses World Class IT Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • • Whether Watson was always planned as a business line, and how things evolved within the Watson idea
  • • The mechanics of Watson, and who is involved with the creation of knowledge for Watson to pull from
  • • The three service offerings, Watson Discovery Advisor, Watson Analytics, and Watson Explorer
  • • Some of the common threads across industries that make them ripe for usage of Watson
  • • Whether there is a traditional functional head who utilizes and procures Watson
  • • The balance between Artificial Intelligence and the safety needed with Artificial Intelligence
  • • The divide between those who are leveraging the Watson platform and those who are/will not
  • • How he sees Watson developing over the next five and ten years

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Jim Swanson, CIO of Monsanto

In this interview, Jim Swanson, Chief Information Technology Officer of Monsanto, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • His role as Chief Information Officer of Monsanto
  • The digital revolution occurring in the agriculture industry
  • How IT works with other parts of the organization to develop digital plans across the enterprise
  • How the recruiting and skills needed within IT have changed
  • The internal brand of IT within Monsanto to assure its place within the enterprise
  • How IT interacts with the ultimate customers of the organization
  • His career path to agriculture through the pharmaceutical industry and others
  • Universal similarities across multiple industries within the IT department
  • Eye on the Trends: Decision science and analytics, predictive and prescriptive modeling, the Internet of Things

Daphne Koller, Co-Founder and Co-Chief Executive Officer of Coursera

In this interview, Daphe Koller,co-founder and co-CEO of Coursera, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Coursera
  • How Coursera differentiates itself from other MOOCs by facilitating a “social” aspect to learning
  • The competitive landscape, business strategy, and KPIs for Coursera
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: Internationalization of content and enabling of mobile solutions so students have access to the material even if they are not in class 24/7. Coursera intends to expand internationally, given only a third of its current students are from the US

Lidia Fonseca, CIO of Quest Diagnostics

In this interview, Lidia Fonseca, CIO of Quest Diagnostics, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Quest Diagnostics, their scale, technology, and partnerships
  • Her role as Chief Information and the responsibilities of her role
  • How she encourages her team to engage with customers
  • Big Data and how her team structures and analyzes the huge amount of data at Quest Diagnostics
  • Security and how she balances innovation and risk-taking with security considerations
  • Her membership on the board of Gannett, and how she came across the opportunity to join
  • How boards of directors will continue to look for technical expertise as companies try to become digital

Dr. Jim Goodnight, CEO of SAS Institute

In this interview, Dr. Jim Goodnight, Co-creator of SAS Software and CEO of SAS Institute, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The creation of SAS Software
  • The founding of the SAS Institute
  • The unique culture at the SAS Institute
  • Eye on the Trends: Analytics, although a field that has been in existence for many years, is growing in importance as the focus on processing larger volumes of data faster becomes even more central to a company’s strategic growth.

Kim Stevenson, CIO of Intel

In this interview, Kim Stevenson, CIO of Intel, discusses World Class IT Principle one, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • Her priorities for the next year, including Big Data and Analytics
  • Methods she is using to communicate and create cultural change across the organization
  • The IT Annual Plan, how it was been honed, and its wide distribution
  • IT’s role in bringing innovation to the business units
  • Security and how she balances risk taking with risk mitigation
  • Her membership on the board of Cloudera and how she began the process of board membership
  • What she has brought back to her job from her board memberships
  • Transparency in operations and how she approaches social media in that way
  • The state of women in technology and how she advocates for continuing progress

Andi Karaboutis, Vice President and Global Chief Information Officer of Dell

In this interview, Andi Karaboutis, VP and Global CIO of Dell, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the recent privatization has manifested itself in Dell and Dell’s IT development
  • How the IT department changed to support Dell’s migration to a solution-based business from a hardware centric business
  • The unique advantages of serving as a CIO in a technology company and the steps Andi and her team took to leverage these advantages
  • How the IT team at Dell is both internally and externally focused, and the benefits this practice has brought to the Dell enterprise
  • The close partnership between the CIO and CMO and how the customer-centric mentality at Dell helps facilitate understanding among the leadership team
  • How Andi manages social media both internally and externally
  • How Andi’s background in the automobile industry contributed to her success and shaped her as a Chief Information Officer
  • Eye on the Trends: How the combination of analytics and the Internet of Things presents great opportunities and potential benefits across different industries

Arne Josefsberg, CIO and Chief Infrastructure Officer of GoDaddy.com

In this interview, Arne Josefsberg, Chief Information Officer and Chief Infrastructure Officer of GoDaddy.com discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Background on GoDaddy’s business
  • Arne’s strategic priorities at GoDaddy for the future
  • International expansion and the role that IT plays in the GoDaddy’s international growth strategy
  • How he has built and organized his team to focus on the global cloud
  • Openstack and how he has focused a large amount of his efforts in that area
  • The launch of a social-minded intranet at GoDaddy
  • How he sees the role of CIO within an organization where everybody has a high level of technology expertise
  • Eye on the Trends: Big Data and Analytics, Security, DevOps, Software Defined Networks