Forum on World Class IT - 181 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Analytics

Ed Robben, SVP and CIO of Fossil

In this interview, Ed Robben, SVP and CIO of Fossil, a global retailer specializing in fashion, especially watches, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • IT’s role in a retail and brand managed organization
  • The incorporation of omni-channel and digital capabilities
  • The relationship between CIO and CMO and its broad implications
  • Eye on the Trends: Mobile and cloud-enabled capabilities,wearable technology

Jean-Michel Ares, Group Head of Technology & Operations, BMO Financial Group

In this interview, Jean-Michel Ares, Group Head of Technology & Operations at BMO Financial Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The imperative, at BMO Financial Group and within the broader financial services industry, to combine the functions of technology and operations under a single executive
  • Jean-Michel’s belief in the ability of leadership along the lines of operational excellence, transformation, and innovation to set every CIO on the path to greatness
  • The four outlined “areas of focus” for Jean-Michel’s team in the coming year
  • Jean-Michel’s renewed focus on enterprise security, as well as the important role of external partnerships and networks in securing an organization’s data and resources
  • The great opportunity of each CIO to build strong personal networks, later leveraging those networks to solve complex challenges faced by those within and external to their industry or role
  • Eye on the Trends: The combination of analytics, mobility, social networks, and the Internet of Things in shaping the new technological enterprise

Timothy McCabe, SVP and Chief Information Officer of Delphi

In this interview, Timothy McCabe, SVP and CIO of Delphi, discusses World Class IT principle one, People, principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His formative experience managing large technological changes at a critical time for the organization
  • The impact of Tim’s nontraditional career path and academic training on his role as an innovative IT leader
  • The way in which technology strategy, when aligned with both top-level and bottom-level needs, can enable the broader strategic direction of an organization to flourish
  • The importance of communicating and educating colleagues on the value that an IT investment will bring to the organization as a whole
  • Eye on the Trends: The growing potential of data-driven analytics and insights within a global organization, the influence of digital capabilities on information sharing in and outside of the workplace

Andi Karaboutis, Vice President and Global Chief Information Officer of Dell

In this interview, Andi Karaboutis, VP and Global CIO of Dell, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the recent privatization has manifested itself in Dell and Dell’s IT development
  • How the IT department changed to support Dell’s migration to a solution-based business from a hardware centric business
  • The unique advantages of serving as a CIO in a technology company and the steps Andi and her team took to leverage these advantages
  • How the IT team at Dell is both internally and externally focused, and the benefits this practice has brought to the Dell enterprise
  • The close partnership between the CIO and CMO and how the customer-centric mentality at Dell helps facilitate understanding among the leadership team
  • How Andi manages social media both internally and externally
  • How Andi’s background in the automobile industry contributed to her success and shaped her as a Chief Information Officer
  • Eye on the Trends: How the combination of analytics and the Internet of Things presents great opportunities and potential benefits across different industries

Dr. Jim Goodnight, CEO of SAS Institute

In this interview, Dr. Jim Goodnight, Co-creator of SAS Software and CEO of SAS Institute, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The creation of SAS Software
  • The founding of the SAS Institute
  • The unique culture at the SAS Institute
  • Eye on the Trends: Analytics, although a field that has been in existence for many years, is growing in importance as the focus on processing larger volumes of data faster becomes even more central to a company’s strategic growth.

Daphne Koller, Co-Founder and Co-Chief Executive Officer of Coursera

In this interview, Daphe Koller,co-founder and co-CEO of Coursera, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Coursera
  • How Coursera differentiates itself from other MOOCs by facilitating a “social” aspect to learning
  • The competitive landscape, business strategy, and KPIs for Coursera
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: Internationalization of content and enabling of mobile solutions so students have access to the material even if they are not in class 24/7. Coursera intends to expand internationally, given only a third of its current students are from the US

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Vivek Kundra, Executive Vice President, Emerging Markets of Salesforce.com

In this interview, Vivek Kundra, Executive Vice President of Emerging Markets at Salesforce.com, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from first federal CIO to his role at Salesforce.com
  • Technology in the Obama presidential campaign
  • How brand ownership is shifting to consumers
  • The evolution of the CIO
  • Why IT leaders can and must use technology to invent and reinvent new markets
  • Eye on the Trends: With close to 5 billion mobile devices globally, Kundra foresees the ability for users to “instrument the planet.”- how big data algorithms can be used to look at the grievances and recommendations that consumers are sharing, and analyze that data to determine how to better and more personally serve them

Greg Carmichael, President and Chief Operating Officer of Fifth Third Bank

In this interview, Greg Carmichael, President and COO of Fifth Third Bank, a $6 billion financial services company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from CIO to COO and President
  • Transferable skills between manufacturing and financial services
  • Increasing value of technology leadership at a financial services company
  • The benefits of being a CIO before being a broader business leader
  • Eye on the Trends: the opportunities presented by mobile and self-service technology, the benefits that arise from a ubiquitous, positive customer experience across these platforms, and the cost-savings due to the digitization of infrastructure

Chris Lofgren, Chief Executive Officer of Schneider National

In this interview, Chris Lofgren, CEO of Schneider National, a multi-billion dollar trucking, logistics, and intermodal service provider, and discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Schneider National’s history as a early technology adopter
  • The transition from CIO to COO to CEO
  • The intersection of marketing and technology
  • Interacting with a CIO as a current CEO and former CIO
  • Eye on the Trends: the power of business analytics to find valuable trends that allow Schneider to proactively tackle both issues and opportunities