Forum on World Class IT - 192 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Analytics

Serge Leduc, CIO of Canadian National

In this interview, Serge Leduc, CIO of Canadian National, discusses World Class IT principle one, People, and principle two, Infrastructure with Metis Strategy. Some of the topics discussed include:

  • His role at Canadian National and his technology plans
  • How he thinks about data integration with the large network he has built amongst customers and vendors
  • How his organization has thought about the Internet of Things and how to bring that trend to life
  • How he rose to the role of CIO in a new industry
  • His past experience at consulting firms and British American Tobacco and methods he has transferred from those roles
  • How he has attracted and retained talent at Canadian National to stay up-to-date on technology
  • Eye on the Trends: Predictive Analytics and the Internet of Things

Jim Fowler, CIO of GE Capital

In this interview, Jim Fowler, CIO of GE Capital, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An Overview of the position of CIO at GE Capital
  • The role of IT at GE Capital and the development of a digital strategy
  • Jim’s view of how technological innovation should be developed and how it can add value to all the business ventures of GE and their customers
  • The importance of setting up IT as the technology arm of the company trough effective development, training, and recruiting programs
  • Jim’s approach to problem solving by understanding how and where to leverage technological developments across business units
  • How IT should treat data as an asset and have it move through an IT value chain
  • The critical role IT plays in keeping a company like GE Capital ahead of the curve
  • Eye on the Trends: The Internet of Things and Financial Services Marketplaces

Christopher Hjelm, Senior VP, CIO for The Kroger Co.

In this interview, Christopher Hjelm, Senior VP, CIO for The Kroger Co., discusses World Class IT principle two, infrastructure, and principle four, IT & business partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role at Kroger
  • How his team manages to interact with customers and vendors within this industry
  • Innovation in self-service and customers’ adoption of and interaction with developments in technology
  • His experience as a board member on Kindred Healthcare, Inc. and Rehabcare Group, Inc., among others
  • Eye on the Trends: open sourcing of technology to increase productivity and increasing data analytics

Emerson Spartz, CEO of Spartz Media

In this interview, Emerson Spartz, CEO of Spartz Media, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Emerson’s entrepreneurial spirit and his founding of MuggleNet at a very young age
  • His educational background, the rationale behind his early home-schooling, and his attendance at college despite the archetype of young entrepreneurs skipping higher education
  • Common characteristics of successful people and positive influences to Emerson
  • The science of virality; how Emerson became enamored with the idea of media influence, how Spartz media utilizes it today for generation of its content, and whether viral media represents a change in the future of media consumption
  • How businesses should be viewing virality
  • His take on parenting in the future

Ed Robben, SVP and CIO of Fossil

In this interview, Ed Robben, SVP and CIO of Fossil, a global retailer specializing in fashion, especially watches, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • IT’s role in a retail and brand managed organization
  • The incorporation of omni-channel and digital capabilities
  • The relationship between CIO and CMO and its broad implications
  • Eye on the Trends: Mobile and cloud-enabled capabilities,wearable technology

Jean-Michel Ares, Group Head of Technology & Operations, BMO Financial Group

In this interview, Jean-Michel Ares, Group Head of Technology & Operations at BMO Financial Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The imperative, at BMO Financial Group and within the broader financial services industry, to combine the functions of technology and operations under a single executive
  • Jean-Michel’s belief in the ability of leadership along the lines of operational excellence, transformation, and innovation to set every CIO on the path to greatness
  • The four outlined “areas of focus” for Jean-Michel’s team in the coming year
  • Jean-Michel’s renewed focus on enterprise security, as well as the important role of external partnerships and networks in securing an organization’s data and resources
  • The great opportunity of each CIO to build strong personal networks, later leveraging those networks to solve complex challenges faced by those within and external to their industry or role
  • Eye on the Trends: The combination of analytics, mobility, social networks, and the Internet of Things in shaping the new technological enterprise

Timothy McCabe, SVP and Chief Information Officer of Delphi

In this interview, Timothy McCabe, SVP and CIO of Delphi, discusses World Class IT principle one, People, principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His formative experience managing large technological changes at a critical time for the organization
  • The impact of Tim’s nontraditional career path and academic training on his role as an innovative IT leader
  • The way in which technology strategy, when aligned with both top-level and bottom-level needs, can enable the broader strategic direction of an organization to flourish
  • The importance of communicating and educating colleagues on the value that an IT investment will bring to the organization as a whole
  • Eye on the Trends: The growing potential of data-driven analytics and insights within a global organization, the influence of digital capabilities on information sharing in and outside of the workplace

Andi Karaboutis, Vice President and Global Chief Information Officer of Dell

In this interview, Andi Karaboutis, VP and Global CIO of Dell, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the recent privatization has manifested itself in Dell and Dell’s IT development
  • How the IT department changed to support Dell’s migration to a solution-based business from a hardware centric business
  • The unique advantages of serving as a CIO in a technology company and the steps Andi and her team took to leverage these advantages
  • How the IT team at Dell is both internally and externally focused, and the benefits this practice has brought to the Dell enterprise
  • The close partnership between the CIO and CMO and how the customer-centric mentality at Dell helps facilitate understanding among the leadership team
  • How Andi manages social media both internally and externally
  • How Andi’s background in the automobile industry contributed to her success and shaped her as a Chief Information Officer
  • Eye on the Trends: How the combination of analytics and the Internet of Things presents great opportunities and potential benefits across different industries

Dr. Jim Goodnight, CEO of SAS Institute

In this interview, Dr. Jim Goodnight, Co-creator of SAS Software and CEO of SAS Institute, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The creation of SAS Software
  • The founding of the SAS Institute
  • The unique culture at the SAS Institute
  • Eye on the Trends: Analytics, although a field that has been in existence for many years, is growing in importance as the focus on processing larger volumes of data faster becomes even more central to a company’s strategic growth.

Daphne Koller, Co-Founder and Co-Chief Executive Officer of Coursera

In this interview, Daphe Koller,co-founder and co-CEO of Coursera, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Coursera
  • How Coursera differentiates itself from other MOOCs by facilitating a “social” aspect to learning
  • The competitive landscape, business strategy, and KPIs for Coursera
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: Internationalization of content and enabling of mobile solutions so students have access to the material even if they are not in class 24/7. Coursera intends to expand internationally, given only a third of its current students are from the US