Forum on World Class IT - 367 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Artificial Intelligence

Peter Diamandis, Co-Founder, XPRIZE, Singularity University

In this interview, Peter Diamandis, Co-Founder of XPRIZE and Singularity University, discusses World Class IT Principle One, People, and Principle Three, Project and Portfolio Management. Some of the topics discussed include:

  • Peter’s interest in space and technology innovation, and how these common themes run through his various companies and initiatives
  • How Peter divides his time and delegates responsibilities across his organizations
  • The accelerating pace of technological change and the challenges and opportunities this presents for companies
  • Best practices for corporate innovation, including scaling at the edges, experimentation,and more
  • How companies can anticipate the disruptive forces in their industries and respond accordingly
  • Peter’s views on artificial intelligence, and why he believes the opportunities outweigh the risks of the technology
  • Where Peter sees the greatest innovation taking place over the next one to three years

    Peter’s thoughts on radical health and life extension

Melanie Kalmar, Chief Information Officer of Dow

In this interview, Melanie Kalmar discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • An overview of Melanie’s responsibilities, including cybersecurity, digital transformation, infrastructure, corporate facilities, DOW services business, among others
  • DOW’s digital transformation initiatives, including their focus on improving the employee experience through procedure automation and voice-based data collection, as well as their efforts to transform the customer experience
  • The future of work and how facilities and technology can work in tandem to make employees happier and more productive
  • Melanie’s “dual horizon” approach to using the mega-merger between Dow and Dupont as an opportunity to fundamentally rethink the approach to IT and digital
  • Dow’s Diamonds Systems Solutions group (DSS), which brings together cross-functional teams to break down silos within the company
  • Melanie’s experience as a female CIO, and what can be done to encourage girls and women to enter STEM fields
  • Eye on the trends: blockchain, artificial intelligence/machine learning, the boundaryless organization

Jay Rogers, CEO of Local Motors

In this interview, Jay Rogers, CEO of Local Motors, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Local Motor’s micromanufacturing
  • The development of a bespoke community
  • The changes Local Motors provides in product development
  • Strategic partnerships with their clients
  • Jay’s history with entrepreneurship
  • The “waking hours” of artificial intelligence and what it means for traditional industries
  • Product education and its role in making the consumer ask, “Why do we care?”
  • The changes on the horizon for the automotive industry
  • Cars as upgradable hardware
  • Customers as the only force able to push back on the supply driven economy of the automotive industry

Denis Robitaille and Gill Haus, Chief Information Officer of World Bank Group and Direct Bank CIO at Capital One

Among the topics discussed with Denis and Gill include:

  • The role of technology in advancing the World Bank Group’s mission, and how it goes about exploring how it can leverage emerging technologies
  • How Capital One is balancing the need to explore and leverage new technologies with the reality of its legacy systems
  • The rationale, key activities, and challenges around both organizations’ migration to the cloud
  • The World Bank’s transition from waterfall development to agile development
  • The value WBG sees in blockchain, and some of the proof of concepts they are exploring in their blockchain-focused innovation lab such as land titles and remittances
  • The implications of blockchain in the financial services industry, especially regarding the security benefits
  • How large organizations can facilitate trust with their customers, and the challenges of competing  with consumer-focused technology companies
  • The challenges facing the WBG ITS department, such as budget cuts and expectation to deliver more results with less resources
  • Gill’s perspective on Capital One’s innovation lab, such as the way in which it is organized, its impact on attracting talent, and some of the innovations that have come out of the lab
  • Eye on the trends: artificial intelligence, voice interfaces, and cognitive insights

John Marcante, Chief Information Officer of the Vanguard Group

In this interview, John Marcante, Chief Information Officer of the Vanguard Group, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How he works with colleagues and customers to develop technology to serve clients and manage investments
  • What traits he believes CIOs need in order to be successful given changing technology trends
  • The rotational program within Vanguard to move employees between IT and other divisional roles
  • IT’s role in championing digital within the organization
  • The methods he has used to bring start-up methodologies within a much larger organization
  • Talent management, and how he trains and recruits for needed new skills
  • The advantage of having IT personnel within other parts of the organization
  • The benefits of having IT’s own employees as customers of the organization
  • Eye on the Trends: Predictive Analytics, and Artificial Intelligence Engines

Brad Stone, Author of The Upstarts: How Uber, Airbnb, and the Killer Companies of the New Silicon Valley are Changing the World

In this interview, Brad Stone, author of The Upstarts: How Uber, Airbnb, and the Killer Companies of the New Silicon Valley are Changing the World, discusses:

  • The similarities and differences between the cultures of Airbnb and Uber
  • The influence of Jeff Bezos and Amazon on Airbnb and Uber
  • The successful balance of idealism and aggression as an indicator of a startup’s success
  • The importance of startups having a strong executive team around a CEO
  • Travis Kalanick’s and Brian Chesney’s leadership styles
  • The role of tech companies in managing the cultural anxiety caused by technological advance
  • Growing pains experienced by startups as they attempt to transition to public companies

Manjit Singh, Chief Information Officer of The Clorox Company

In this interview, Manjit discussed World Class IT Principle One, People, and World Class IT Principle Four, IT and Business Partnerships. Among the topics discussed include:

  • Clorox’s increasing focus on developing direct relationships with the end-customer, and the ways in which this is enabled such as enhanced understanding of the customer journey through digital marketing as well as direct shipping enabled through supply chain efficiencies
  • The techniques Clorox uses to build consumer journey maps, and the ways in which their brands use the consumer journey maps to determine how and where to engage
  • The ways in which IT immerses itself in the day-to-day operations of different groups so that they can better understand their challenges and thus better serve them
  • Clorox’s focus on data and analytics, and the focus on helping groups find the right data sets rather than just analyzing as much data as possible
  • How and why the IT team has gotten involved in new product innovation, especially in the early stages
  • The skill mix changes required for Clorox to reach its goals, and the ways in which they bring in people with new skills or perspective
  • Eye on the Trends: AI/ML, Agile, DevOps, IoT, Connectivity

Mike Rhodin, SVP of IBM Watson

In this interview, Mike Rhodin, Senior Vice President of IBM Watson, discusses World Class IT Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • • Whether Watson was always planned as a business line, and how things evolved within the Watson idea
  • • The mechanics of Watson, and who is involved with the creation of knowledge for Watson to pull from
  • • The three service offerings, Watson Discovery Advisor, Watson Analytics, and Watson Explorer
  • • Some of the common threads across industries that make them ripe for usage of Watson
  • • Whether there is a traditional functional head who utilizes and procures Watson
  • • The balance between Artificial Intelligence and the safety needed with Artificial Intelligence
  • • The divide between those who are leveraging the Watson platform and those who are/will not
  • • How he sees Watson developing over the next five and ten years

Andrew Ng, Co-Founder & Co-Chairman of Coursera

In this interview, Andrew Ng discusses World Class IT Principle One, People, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Andrew’s unique, evolving, and passion-driven career path
  • The impact of AI on existing industries
  • Recommendations for CIOs and CEOs starting their AI journey
  • Advantages of implementing a centralized AI org structure
  • Opportunities for smaller organizations to leverage AI
  • How lifelong learning can minimize jobs displaced through AI
  • The importance of building strong teams and cultures
  • Key cultural components for success: work ethic and lifelong leaning
  • Chinese verses US business culture

Barry Eggers, Founder and Managing Partner of Lightspeed Venture Partners

In this interview, Barry discussed industry 4.0, how Lightspeed approaches investments, among other topics including:

  • Industry 4.0 as the digitization of the manufacturing sector
  • The core technology trends that are enabling Industry 4.0, such as connectivity and computational power, intelligence, human/machine interactions, and digital/physical conversions
  • Barry’s timescale for the adoption of Industry 4.0 technologies amongst large enterprises
  • The degree to which established manufacturing companies understand and are responding to the threats and opportunities presented by Industry 4.0
  • How Lightspeed, as a theme-oriented venture firm, approaches investing in the Industry 4.0 space
  • How Lightspeed investigates technology themes and their applicability across sectors and industries
  • How Barry thinks about the security implications of new technologies such as IoT
  • The differentiating factors Barry looks for when making an investment, such as the management team and core technologies
  • The genesis of Lightspeed Ventures, which Barry founded in 1999
  • How the partners divide up themes and determine where each will focus