Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: BI

Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts

In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • The evolution of the role of IT at Electronic Arts
  • The digital disruption happening in the media and entertainment industry
  • Mobile gaming, social gaming, and the management of gamer communities
  • Risk management and the importance of security within EA
  • How the tech savviness of employees throughout EA affects IT
  • The importance of advanced analytics
  • How the proximity to Silicon Valley influences IT
  • Eye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT

Daphne Koller, Co-Founder and Co-Chief Executive Officer of Coursera

In this interview, Daphe Koller,co-founder and co-CEO of Coursera, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Coursera
  • How Coursera differentiates itself from other MOOCs by facilitating a “social” aspect to learning
  • The competitive landscape, business strategy, and KPIs for Coursera
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: Internationalization of content and enabling of mobile solutions so students have access to the material even if they are not in class 24/7. Coursera intends to expand internationally, given only a third of its current students are from the US

Ken Piddington, Chief Information Officer of Global Partners LP

In this interview, Ken Piddington discusses World Class IT Principle Four, IT-Business Partnerships, and Principle Five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Global Partners IT’s transformation from an order taker to a strategic partner
  • The importance of communication in establishing credibility for IT and improving operations
  • The way in which IT is focusing on analytics in order to provide the company with a competitive advantage
  • The necessity to not only hold vendors to SLAs and manage them effectively in order to ensure you get what you pay for, but also the necessity to share the strategic vision with vendors so that they can more effectively operate on your behalf
  • How Global Partners IT engages external clients to build relationships
  • IT’s future role in mergers and acuquisition
  • Eye on the trends: The pros and cons of the hot trends of cloud computing, social media, and iPad in the enterprise

Michael Lucas, Global Chief Information Officer of Hogan Lovells

In this interview, Mike Lucas, Global Chief Information Officer of Hogan Lovells, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The steps he took to prepare for the Global CIO job at Hogan Lovells
  • The most important processes or technologies implemented within the first “100 days” on the job
  • Movement towards the role of “global” CIO, and the implications this position will have for firms in the future
  • Defining the parameters of success from an IT standpoint in a global organization
  • Eye on the Trends: The growing importance of IT services in the legal field – enabling remote working capabilities for lawyers and protecting client data

Bruce Leidal, Chief Information Officer of Carestream Health

In this interview, Bruce Leidal, Chief Information Officer of Carestream Health, a worldwide provider of dental and medical imaging systems and healthcare IT solutions, discusses principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Reducing IT spend as a portion of revenue to an aggressive target
  • Rationalizing expenditures as value creating or sustaining
  • Using “relationship managers” as liaisons between IT and business partners
  • Constant internal analysis of business relationships and IT operations to ensure excellence
  • Enabling all “smart devices” through its IT infrastructure and policies
  • Eye on the trends: supporting any “smart device” in the workplace and the consumerization of IT, the power of cloud computing solutions integration, the focus on leveraging analytics through the cloud, and leveraging social media to bolster sales and marketing efforts

June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation

In this interview, June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation, discusses principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • First steps when becoming a global CIO
  • The need for careful decisions on standardization and centralization with a dilligent exceptions process
  • The value of focusing more on streamlining architecture, reuse, data sharing, and portfolio management
  • The usefulness of an Office of the CIO
  • Pushing leaders to operate at a level higher than one’s position
  • Eye on the trends: Ubiquitous access to data, consumerization of IT and the empowerment and pressure from executives outside of IT that is creates, the balance of leveraging cloud computing and maintain a secure environment, and the emerging ability to turn big data into information

Carl Wilson, Former Chief Information Officer of Marriott International

In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How to cultivate an environment of success around you in order to progress in one’s career
  • The value of meaningful evaluations and cross-functional learning opportunities
  • How to reach the strategy-setting table as CIO
  • Taking data and information and turning it into knowledge
  • Eye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations

Jim Knight, Executive Vice President and Global Chief Information Officer of Chubb & Son

In this interview, Jim Knight, EVP & Global Chief Information Officer of Chubb & Son, a global property and casualty insurance company, discusses principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Technology in the competitive arms race
  • Collaboration in a Global CIO governance structure
  • The enterprise PMO’s ability to facilitate consistent delivery
  • IT’s stabilizing value in uncertain economic times
  • The importance of establishing business intimacy
  • Eye on the trends: Three major disruptive technologies- portable devices with enhanced functionality and performance to enable the workforce, big data and the potential for analytics to drive critical business decisions, and cloud computing and its ability to facilitate faster market entry

Tom Murphy, Senior Vice President and Chief Information Officer of AmerisourceBergen

In this interview, Tom Murphy, the Senior Vice President and Chief Information Officer of AmerisourceBergen, an $80 billion pharmaceutical services provider, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Lessons learned from the world’s broads SAP implementation
  • Being ahead of the technology curve to remain relevant
  • High-priority skills to recruit for in IT
  • AmerisourceBergen’s near-term priorities
  • Eye on the trends: The relief brought on by “bring your own device” to get IT out of the device game, cloud computing, and how “gamification” can be used to apply gaming concepts into the work environment in order to improve adoption and use of new technology

Jim Flyzik, President of The Flyzik Group, and Former Chief Information Officer of the Department of Treasury

In this interview, Jim Flyzik discusses principles one, two, three, and four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT is capable of addressing a number of the US government’s problems through cost cutting and improved customer service
  • The steps taken to drive substantial streamlining efforts across government agencies
  • The importance of approaching problem solving by framing an “Imagine if” scenario, and working backward from that to create actionable steps
  • How to engender support for technology change amidst skeptics
  • How to establish meaningful and productive relationships with business partners , and the need to structure the relationship such that he or she views IT as capable of solving his or her business problems
  • His experience of working with the Secret Service, and recognizing the need to approach cyber security as proactive risk management as opposed to reactive break fixing
  • Eye on the trends: enhanced visualization technology to improve the communication of ideas, wireless & mobility and the ability for the intersection of time and distance to approach zero, cloud computing, identity management, business intelligence, cyber security, and the potential for the “open source” trend to drive the proliferation of open architectures within IT departments