Forum on World Class IT - 319 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Board level CIOs

Christopher Hjelm, Senior VP, CIO for The Kroger Co.

In this interview, Christopher Hjelm, Senior VP, CIO for The Kroger Co., discusses World Class IT principle two, infrastructure, and principle four, IT & business partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role at Kroger
  • How his team manages to interact with customers and vendors within this industry
  • Innovation in self-service and customers’ adoption of and interaction with developments in technology
  • His experience as a board member on Kindred Healthcare, Inc. and Rehabcare Group, Inc., among others
  • Eye on the Trends: open sourcing of technology to increase productivity and increasing data analytics

Marina Levinson, Partner at Benhamou Global Ventures

In this interview, Marina Levinson, Partner at Benhamou Global Ventures, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Her career path from CIO to Venture Capital
  • Advice on utilizing the VC community and building relationships within Silicon Valley
  • Her recent board positions and how she turned her CIO position into board level participation
  • Advice on how to become more board-ready as a CIO
  • Eye on the Trends: Cloud, Virtualization, Security, Big Data and Mobile Analytics
  • Andi Karaboutis, Vice President of Technology and Business Solutions of Biogen

    In this interview, Andi Karaboutis, Vice President of Technology and Business Solutions of Biogen, discusses World Class IT principle one, People, principle four, and IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Her new role as the Vice President of Technology and Business Solutions at Biogen
    • How she has gone from a CIO to a Beyond-CIO role in a new industry, and how others could follow
    • The role of traditional education in her history, at Biogen, and within the industry
    • Her innovation mandate and how she plans resources to develop innovative ideas
    • Her recent appointment to the board of Advance Auto Parts, and how she became board-ready as an IT leader
    • Her working relationship with Biogen’s new CIO (Matt Griffiths) and how he she works with the CIO

    Lidia Fonseca, CIO of Quest Diagnostics

    In this interview, Lidia Fonseca, CIO of Quest Diagnostics, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

    • Quest Diagnostics, their scale, technology, and partnerships
    • Her role as Chief Information and the responsibilities of her role
    • How she encourages her team to engage with customers
    • Big Data and how her team structures and analyzes the huge amount of data at Quest Diagnostics
    • Security and how she balances innovation and risk-taking with security considerations
    • Her membership on the board of Gannett, and how she came across the opportunity to join
    • How boards of directors will continue to look for technical expertise as companies try to become digital

    Kim Stevenson, CIO of Intel

    In this interview, Kim Stevenson, CIO of Intel, discusses World Class IT Principle one, People, and Principle Two, Infrastructure. Some of the topics discussed include:

    • Her priorities for the next year, including Big Data and Analytics
    • Methods she is using to communicate and create cultural change across the organization
    • The IT Annual Plan, how it was been honed, and its wide distribution
    • IT’s role in bringing innovation to the business units
    • Security and how she balances risk taking with risk mitigation
    • Her membership on the board of Cloudera and how she began the process of board membership
    • What she has brought back to her job from her board memberships
    • Transparency in operations and how she approaches social media in that way
    • The state of women in technology and how she advocates for continuing progress

    Terry West, SVP and CIO, Performance Food Group

    In this interview, Terry West, Senior Vice President and CIO of the Performance Food Group, discusses World Class IT Principle Two, Infrastructure and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • The hybrid model of IT organization at Performance Food Group
    • PFG’s transformation from a private equity owned company to going public
    • How IT prepared PFG to meet compliance regulations and go public
    • Simplifying and standardizing business processes and systems
    • Using technology to enhance the customer experience
    • Eye on the trends: Internet of Things, cloud services, analytics

    Yvonne Wassenaar, CIO of New Relic

    In this interview, Yvonne Wassenaar, CIO of New Relic, discusses World Class IT Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

    • Being a CIO in a cloud based company
    • The importance of CIOs having both a horizontal viewpoint and a technological mindset
    • Taking intelligent risks
    • IT departments as integrators and collaborators
    • The role of CIOs on corporate boards
    • The internal and external functions of a modern CIO
    • Diversity in STEM fields

    Eash Sundaram, Executive Vice President and Chief Digital & Technology Officer of JetBlue Airways

    In this interview, Eash Sundaram, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • JetBlue’s Mission: “to bring humanity back to air travel”
  • JetBlue’s biometrics boarding process
  • The two measures JetBlue uses to measure the success of their culture
  • Improving customer experience by merging technology and culture
  • JetBlue Technology Ventures: a venture capital subsidiary of JetBlue
  • JetBlue’s Innovation Lab
  • Eash’s board experience with Champ CargoSystems and SITA
  • Bringing multiple disciplines together to drive success
  • Eye on the trends: near field communication technologies
  • Sheila Jordan, Senior Vice President and CIO at Symantec

    In this interview, Sheila Jordan, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Symantec’s Integrated Cyber Defense Platform
  • Using the integration of acquisitions as an opportunity to transform and simplify
  • End-to-end reference architecture: engineering to frictionless delivery
  • Building an IT workforce: balancing core competencies, augmenting skills, and outsourcing
  • Staying agile with your team to meet shifting priorities and opportunities
  • The IT department as Symantec’s CustomerONE
  • Women in technology
  • The expanding and strengthening role of IT in organizations
  • Broadening your definition of innovation to spur innovation
  • Bill Graff, Chief Information Officer of Cerner

    In this interview, Bill Graff, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, External Partnerships. Some of the topics discussed include:

    • Bill’s 13-year career path at Cerner
    • The critical skills needed for IT leaders
    • How previously being a part of a revenue-enhancing division of Cerner shaped how Bill runs IT
    • Bill’s purview as CIO: security, data centers, corporate IT, infrastructure, IT finance and governance
    • Advice for scaling quickly: robust processes, internal relationships and external relationships
    • Eye on the trends: public cloud, partnering analytics with artificial intelligence, gamification