Forum on World Class IT - 359 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Board level CIOs

Kim Stevenson, CIO of Intel

In this interview, Kim Stevenson, CIO of Intel, discusses World Class IT Principle one, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • Her priorities for the next year, including Big Data and Analytics
  • Methods she is using to communicate and create cultural change across the organization
  • The IT Annual Plan, how it was been honed, and its wide distribution
  • IT’s role in bringing innovation to the business units
  • Security and how she balances risk taking with risk mitigation
  • Her membership on the board of Cloudera and how she began the process of board membership
  • What she has brought back to her job from her board memberships
  • Transparency in operations and how she approaches social media in that way
  • The state of women in technology and how she advocates for continuing progress

Terry West, SVP and CIO, Performance Food Group

In this interview, Terry West, Senior Vice President and CIO of the Performance Food Group, discusses World Class IT Principle Two, Infrastructure and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • The hybrid model of IT organization at Performance Food Group
  • PFG’s transformation from a private equity owned company to going public
  • How IT prepared PFG to meet compliance regulations and go public
  • Simplifying and standardizing business processes and systems
  • Using technology to enhance the customer experience
  • Eye on the trends: Internet of Things, cloud services, analytics

Yvonne Wassenaar, CIO of New Relic

In this interview, Yvonne Wassenaar, CIO of New Relic, discusses World Class IT Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Being a CIO in a cloud based company
  • The importance of CIOs having both a horizontal viewpoint and a technological mindset
  • Taking intelligent risks
  • IT departments as integrators and collaborators
  • The role of CIOs on corporate boards
  • The internal and external functions of a modern CIO
  • Diversity in STEM fields

Eash Sundaram, Executive Vice President and Chief Digital & Technology Officer of JetBlue Airways

In this interview, Eash Sundaram, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • JetBlue’s Mission: “to bring humanity back to air travel”
  • JetBlue’s biometrics boarding process
  • The two measures JetBlue uses to measure the success of their culture
  • Improving customer experience by merging technology and culture
  • JetBlue Technology Ventures: a venture capital subsidiary of JetBlue
  • JetBlue’s Innovation Lab
  • Eash’s board experience with Champ CargoSystems and SITA
  • Bringing multiple disciplines together to drive success
  • Eye on the trends: near field communication technologies
  • Sheila Jordan, Senior Vice President and CIO at Symantec

    In this interview, Sheila Jordan, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Symantec’s Integrated Cyber Defense Platform
  • Using the integration of acquisitions as an opportunity to transform and simplify
  • End-to-end reference architecture: engineering to frictionless delivery
  • Building an IT workforce: balancing core competencies, augmenting skills, and outsourcing
  • Staying agile with your team to meet shifting priorities and opportunities
  • The IT department as Symantec’s CustomerONE
  • Women in technology
  • The expanding and strengthening role of IT in organizations
  • Broadening your definition of innovation to spur innovation
  • Bill Graff, Chief Information Officer of Cerner

    In this interview, Bill Graff, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, External Partnerships. Some of the topics discussed include:

    • Bill’s 13-year career path at Cerner
    • The critical skills needed for IT leaders
    • How previously being a part of a revenue-enhancing division of Cerner shaped how Bill runs IT
    • Bill’s purview as CIO: security, data centers, corporate IT, infrastructure, IT finance and governance
    • Advice for scaling quickly: robust processes, internal relationships and external relationships
    • Eye on the trends: public cloud, partnering analytics with artificial intelligence, gamification

    Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services

    In this interview, Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • What technology trends Rob is keen to leverage in the next 3-4 years
    • The evolution of Rob’s responsibilities as a CIO within FedEx, and the benefits of having a position dedicated solely to the pursuits of IT advancement and development
    • The significance of board level access for CIOs within organizations
    • Rob’s personal ideology of engagement over complacency in a leadership position within IT
    • Eye on the Trends: The increasing importance of the connection between physical and digital networks, and the resulting innovations derived from the intersection of these two networks

    Greg Carmichael, President and Chief Executive Officer of Fifth Third Bank

    In this interview, Greg Carmichael, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The role of technology in Fifth Third’s business-to-business (B2B) and business-to-customer (B2C) relationships
  • Fifth Third’s multi-pronged technology division
  • Firth Third’s three-phrased strategy for developing and delivering new technologies
    • Why CIOs need to know each business within the enterprise
    • Greg’s career path from CIO to CEO

    Helen Cousins, Executive Vice President and Chief Information Officer of Lincoln Trust Company

    In this interview, Helen Cousins, Executive Vice President and Chief Information Officer of Lincoln Trust Company, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Helen’s unorthodox path to CIO and how it contributed to her understanding of IT as part of a business
    • The value of the broader perspective due to a business background in Helen’s success as a CIO
    • The challenges and strategies in mending the relationship between IT and business to garner support and trust
    • The importance of appropriately marketing accomplishments in IT both internally as well as across the organization
    • Helen’s rise to becoming a Board level CIO and the impact of an IT executive’s perspective to the rest of the board
    • Eye on the Trends: The growing importance of cloud and mobile technology and the need to understand how to analyze and leverage risks to gain support for related projects

    Linda Jojo, EVP of Technology and Chief Digital Officer of United Airlines

    In this interview, Linda Jojo discusses World Class IT Principle Three, Project and Portfolio Management, and World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • Linda’s expanded purview as Executive Vice President of Technology and Chief Digital Officer
    • United’s digital strategy, and how they use digital to enhance both the customer-facing experience as well as internal operations
    • Evolving customer expectations in the travel space
    • How Linda has seen the role of the CIO evolve during the past 10+ years
    • Linda’s view on the role of the Chief Digital Officer
    • Advice for CIOs who aspire to join corporate Boards
    • How United thinks about cyber risk, and how to have the conversation with the Board
    • The importance of machine learning for leveraging data across the company