Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Intelligence

Jim Flyzik, President of The Flyzik Group, and Former Chief Information Officer of the Department of Treasury

In this interview, Jim Flyzik discusses principles one, two, three, and four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT is capable of addressing a number of the US government’s problems through cost cutting and improved customer service
  • The steps taken to drive substantial streamlining efforts across government agencies
  • The importance of approaching problem solving by framing an “Imagine if” scenario, and working backward from that to create actionable steps
  • How to engender support for technology change amidst skeptics
  • How to establish meaningful and productive relationships with business partners , and the need to structure the relationship such that he or she views IT as capable of solving his or her business problems
  • His experience of working with the Secret Service, and recognizing the need to approach cyber security as proactive risk management as opposed to reactive break fixing
  • Eye on the trends: enhanced visualization technology to improve the communication of ideas, wireless & mobility and the ability for the intersection of time and distance to approach zero, cloud computing, identity management, business intelligence, cyber security, and the potential for the “open source” trend to drive the proliferation of open architectures within IT departments

Michael Skaff, Chief Information Officer of The San Francisco Symphony

In this interview, Michael Skaff, Chief Information Officer of The San Francisco Symphony, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The San Francisco Symphony’s use of technology over its history and how it strives to stay on the cutting edge
  • The internal and external use of mobile, and how it ties into social networking
  • How employees’ passion for music has enabled innovation within the organization
  • The rise of business intelligence in non-profit organizations, and how it particularly helps organizations that sell tickets
  • Eye on the trends: Mobile technology and how it facilitates engagement with patrons, predictive analytics and its ability to help drive revenue, as well as social media and how it facilitates the social aspect of a naturally social experience

Stephanie von Friedeburg, CIO of World Bank Group

In this interview, Stephanie von Friedeburg, CIO of the World Bank Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Roles and Responsibilities within the World Bank Group
  • The challenges of collaboration within a very diverse set of employees
  • Her path to IT leadership without traditional education in the area
  • Cloud, and the way in which security at the World Bank addresses those technology trends
  • What she’s gained by being at “board level” within the bank and advising with Box.Org
  • Eye on the Trends: Data, and the digitization and structuring of existing data

Michael Del Priore, Vice President and Global Chief Information Officer of Church & Dwight

In this interview, Michael Del Priore, Global Chief Information Officer for Church and Dwight, discusses principles four, IT & Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How Church & Dwight organizes on a global basis and leverages expertise from the center with global platforms
  • The importance of defining a multiyear strategy that can drive decision making in order to reach an optimal end state
  • How effective governance, architecture planning, and demand management can help deliver on multiple, varying business needs
  • The optimal balance between in-house IT staff and external powers, and how the latter should use the expertise to perform commodity functions in order to free up in-house capabilities to lead strategic initiatives
  • The best practice of sharing one’s IT strategy with a core group of external partners in order to improve alignment and reap synergies
  • Eye on the trends: The consumerization of IT and skepticism over the business case for some of it, cloud computing and the flexibility the private and public cloud options offer, and the huge opportunity that business intelligence has to make IT a difference maker

John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
  • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
  • How certain portions of marketing report to IT, and the advantages this relationship entails
  • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
  • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are

Emerson Spartz, CEO of Spartz Media

In this interview, Emerson Spartz, CEO of Spartz Media, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Emerson’s entrepreneurial spirit and his founding of MuggleNet at a very young age
  • His educational background, the rationale behind his early home-schooling, and his attendance at college despite the archetype of young entrepreneurs skipping higher education
  • Common characteristics of successful people and positive influences to Emerson
  • The science of virality; how Emerson became enamored with the idea of media influence, how Spartz media utilizes it today for generation of its content, and whether viral media represents a change in the future of media consumption
  • How businesses should be viewing virality
  • His take on parenting in the future

Nick Colisto, Chief Information Officer of K. Hovnanian

In this interview, Nick Colisto discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His priorities around integrating the business suite of applications across the company
  • The four layers of K. Hovnanian’s business suite: master data, best of breed business apps, system integration, and business intelligence
  • The importance of framing business colleagues not as “customers”, but rather as partners, in order to stress that IT be seen as peers
  • K. Hovnanian’s use of technology to enhance the customer experience through the implementation of a buyer’s portal and electronic payment process
  • The company’s approach to dynamically solicit customer feedback
  • His team’s approach to talent management, focusing on: performance objectives, conducting a skill inventory, standardizing job descriptions, providing comprehensive training classes, and encouraging job rotations and career development
  • Eye on the trends: mobile computing enabling the workforce on the go, enabling enterprise systems and BI for the smart phone, and taking advantage of competition in the cloud computing market to reap cost savings

Michael Blake, Chief Information Officer of Hyatt Hotels Corporation

In this interview, Michael Blake, Chief Information Officer of Hyatt Hotels Corporation, discusses World Class IT principle two, Infrastructure, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Michael’s role in the organization and his major goals
  • IT’s growing role in the hospitality industry
  • Creating an ecosystem of partners that allows Hyatt to align with leading edge product offerings
  • The shift in skills as a result of forming the ecosystem of partners, with a greater emphasis on business analysis and vendor management
  • Eye on the Trends: Cloud computing and how it can help Hyatt capture economies of scale, despite having fewer properties than their main competitors. Mobility and how it can bring capabilities that ultimately improves the customer experience

Jim Fowler, CIO of GE Capital

In this interview, Jim Fowler, CIO of GE Capital, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An Overview of the position of CIO at GE Capital
  • The role of IT at GE Capital and the development of a digital strategy
  • Jim’s view of how technological innovation should be developed and how it can add value to all the business ventures of GE and their customers
  • The importance of setting up IT as the technology arm of the company trough effective development, training, and recruiting programs
  • Jim’s approach to problem solving by understanding how and where to leverage technological developments across business units
  • How IT should treat data as an asset and have it move through an IT value chain
  • The critical role IT plays in keeping a company like GE Capital ahead of the curve
  • Eye on the Trends: The Internet of Things and Financial Services Marketplaces

Bob Bongiorno, SVP and Chief Information Officer of ADP Employer Services

Among other topics, Bob discusses the following issues with Metis Strategy

  • IT’s Role as a business partner
  • The growing trend toward a virtual workforce
  • Using customer experience monitoring to improve IT’s performance
  • Opportunities created by implementing SOA at a large, complex organization