Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Intelligence

Vic Bhagat, Chief Information Officer Global Growth & Operations of General Electric

In this interview, Vic Bhagat, Chief Information Officer of General Electric’s Global Growth and Operations Organization discusses principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Vic’s role and IT enabling growth at GE
  • IT innovation at GE and the culture of innovation
  • Sharing global best practices while maintaining local relevance
  • The balance of innovation and security, risk management, and governance
  • GE’s “onshoring”/”smart-shoring” of IT domain knowledge
  • The future of the IT leader
  • IT metrics and the focus on business process improvement
  • Eye on the trends: Omnipresent information and the capability of sending IT solutions to anywhere at any time, hyper-intelligence and how analytics can bring the decision support system to a whole new level, and the need to give ample attention to the entire user experience in order to ensure stickiness

Gary Wimberly, Senior Vice President and Chief Information Officer of Express Scripts

In this interview, Gary Wimberly, Senior Vice President and Chief Information Officer at Express Scripts, discusses World Class IT principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • IT’s role in innovation and analytics at Express Scripts
  • Gary’s leadership in IT integration with Express Scripts’ recent acquisition of Medco
  • How Gary consistently aligns IT with business strategy
  • Gary’s policy of treating vendors as partners, and how he engages vendors in the innovation process
  • Express Script IT’s communication and talent development practices
  • Eye on the Trends: mobile technology, virtualization and the cloud

Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts

In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • The evolution of the role of IT at Electronic Arts
  • The digital disruption happening in the media and entertainment industry
  • Mobile gaming, social gaming, and the management of gamer communities
  • Risk management and the importance of security within EA
  • How the tech savviness of employees throughout EA affects IT
  • The importance of advanced analytics
  • How the proximity to Silicon Valley influences IT
  • Eye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Ken Piddington, Chief Information Officer of Global Partners LP

In this interview, Ken Piddington discusses World Class IT Principle Four, IT-Business Partnerships, and Principle Five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Global Partners IT’s transformation from an order taker to a strategic partner
  • The importance of communication in establishing credibility for IT and improving operations
  • The way in which IT is focusing on analytics in order to provide the company with a competitive advantage
  • The necessity to not only hold vendors to SLAs and manage them effectively in order to ensure you get what you pay for, but also the necessity to share the strategic vision with vendors so that they can more effectively operate on your behalf
  • How Global Partners IT engages external clients to build relationships
  • IT’s future role in mergers and acuquisition
  • Eye on the trends: The pros and cons of the hot trends of cloud computing, social media, and iPad in the enterprise

Rob Lux, Senior Vice President & Chief Information Officer of Freddie Mac

In this interview, Rob Lux, Senior Vice President and Chief Information Officer of Freddie Mac, a public government sponsored enterprise , discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Rob’s team’s role in helping Freddie Mac recover from the economic downturn
  • How Freddie Mac approached Walmart, Visa, and other private sector firms for data management advice
  • The external benchmarks and KPIs used at Freddie Mac
  • The work culture at Freddie Mac, including IT innovation competition and bring-your-own-devise policy for employees
  • Eye on the Trends: Organizations in the mortgage industry like Freddie Mac are aggressively leveraging big data for predictive analytics and investing in technology to simplify and enable mobile mortgage transactions

June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation

In this interview, June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation, discusses principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • First steps when becoming a global CIO
  • The need for careful decisions on standardization and centralization with a dilligent exceptions process
  • The value of focusing more on streamlining architecture, reuse, data sharing, and portfolio management
  • The usefulness of an Office of the CIO
  • Pushing leaders to operate at a level higher than one’s position
  • Eye on the trends: Ubiquitous access to data, consumerization of IT and the empowerment and pressure from executives outside of IT that is creates, the balance of leveraging cloud computing and maintain a secure environment, and the emerging ability to turn big data into information

Brian Bonner, Vice President and Chief Information Officer of Texas Instruments

In this interview, Brian Bonner, VP and CIO of Texas Instruments, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The unique paths that bring CIOs to the Information Officer position
  • Transition of IT from simply a “support role” to an integral aspect of organization’s innovative processes
  • The role of information technology in a business’s strategic planning
  • The benefits to the CIO position for members to hold advisory positions in other organizations
  • Eye on the Trends: The growing importance of big data, cloud computing, analytics, and the importance of not innovating for innovations sake

Carl Wilson, Former Chief Information Officer of Marriott International

In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How to cultivate an environment of success around you in order to progress in one’s career
  • The value of meaningful evaluations and cross-functional learning opportunities
  • How to reach the strategy-setting table as CIO
  • Taking data and information and turning it into knowledge
  • Eye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations

Michael Lucas, Global Chief Information Officer of Hogan Lovells

In this interview, Mike Lucas, Global Chief Information Officer of Hogan Lovells, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The steps he took to prepare for the Global CIO job at Hogan Lovells
  • The most important processes or technologies implemented within the first “100 days” on the job
  • Movement towards the role of “global” CIO, and the implications this position will have for firms in the future
  • Defining the parameters of success from an IT standpoint in a global organization
  • Eye on the Trends: The growing importance of IT services in the legal field – enabling remote working capabilities for lawyers and protecting client data