Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Intelligence

Duane Anderson, Chief Information Officer of Marquette Group and USMotivation

In this interview, Duane Anderson discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The key insights garnered as a new CIO
  • The process of acclimating yourself to a new role
  • The role an IT department plays for a company that relies on data gathering, synthesizing, and reporting
  • The crucial role IT’s responsibility for infrastructure plays in acquisitive companies
  • How in order to cut costs during the economic malaise, he categorized IT investment into three majors categories: utility expenses, maintenance capital, and new development/capabilities
  • The evolving profile of successful IT associates and how many are coming from areas of study outside computer engineering backgrounds

Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership

In this interview, Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How the role of the CIO has evolved over the years
  • The genesis of Martha’s book The CIO Paradox
  • The characteristics of successful contemporary CIOs
  • How CIOs will need to focus on developing and obtaining individuals with both business and technical expertise for their teams
  • Eye on the Trends: The need to meet consumer technology demands and the increased focus on data analytics.

David Guzman, Chief Information Officer of H.D. Smith

In this interview, David Guzman, Chief Information Officer of H.D. Smith, discusses World Class IT principle 1, People, Principle 4, IT & Business Partnerships, and Principle 5, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • The business of HD Smith
  • The role that IT plays in the business
  • His strategy and the plans that he has for strategic imperatives and the future of IT
  • How he thinks about organizing IT to realize the strategic vision for the organization
  • The development of a portfolio of vendor partners, and best practices for managing vendors
  • How the strategic role of the CIO has changed throughout his career at multiple organizations
  • Mark Jeffery, Director of Technology Initiatives in the Center for Research on Technology and Innovation at the Kellogg School of Management and Managing Partner of Agile Insights LLC

    In this interview, Mark Jeffery discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

    • The way in which marketing, data, analytics, and information technology are all related and the need to determine the Return on Marketing Investment from that relationship
    • The necessity to focus on data-driven marketing in order to gain visibility into customer preferences, provide hard data to a traditionally “soft” division, and truly expose the ROI of marketing
    • The fifteen metrics that he explains will allow the measurement of marketing, including 10 classical metrics and five “new-age” marketing metrics
    • The lengthy process that he conducted in determining these metrics, accompanied by excellent case examples of companies that have leveraged data-driven marketing to increase their revenue and strengthen their customer base
    • How it is an absolute necessity for Marketing to partner not just with Finance, but also with IT in order to build out capabilities to capture the metrics that will demonstrate an ROI for marketing
    • The obstacles that companies face when considering data-driven marketing, and how, due to its relative infrequent use, can become a competitive advantage within an industry

    Kim Stevenson, Vice President and Chief Information Officer of Intel Corporation

    In this interview, Kim Stevenson, the VP and Chief Information Officer of Intel, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • How Intel is establishing business intelligence programs and the value they contribute to the business
    • The war for talent in IT and the traits Intel seeks in IT leaders
    • How Intel IT seeks to understand the business and its strategy at every level of the organization
    • Intel’s innovative IT on the Go vending machines
    • Eye on the Trends: How cloud computing will be fundamental for IT, as well as social computing and how it will affect work conducted in the enterprise

    John Marcante, Chief Information Officer of the Vanguard Group

    In this interview, John Marcante, Chief Information Officer of the Vanguard Group, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • How he works with colleagues and customers to develop technology to serve clients and manage investments
    • What traits he believes CIOs need in order to be successful given changing technology trends
    • The rotational program within Vanguard to move employees between IT and other divisional roles
    • IT’s role in championing digital within the organization
    • The methods he has used to bring start-up methodologies within a much larger organization
    • Talent management, and how he trains and recruits for needed new skills
    • The advantage of having IT personnel within other parts of the organization
    • The benefits of having IT’s own employees as customers of the organization
    • Eye on the Trends: Predictive Analytics, and Artificial Intelligence Engines

    Tim Stanley, Former CIO and Senior Vice President of Innovation, Gaming, and Technology of Harrah’s Entertainment.

    In this interview, Tim Stanley discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

    • How first establishing the company’s direction creates a path for innovation
    • The necessity of IT being used as a strategic weapon in leading innovation
    • Tim’s method of using 6 vectors to structure the path that enables and leads to innovation
    • The ways a company can leverage insights from their customers, particularly the importance of understanding digital interactivity and conducting rapid prototyping
    • How every IT executive should in some way span out into the business in order to understand how to improve what the business does
    • The importance of using alignment and analytics as strategic tools

    Gaurav Dhillon, Chief Executive Officer of SnapLogic

    In this interview, Gaurav Dhillon, the Chief Executive Officer of SnapLogic, an enterprise application and data integration software development company, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

    • Technologies and capabilities that are ripe for the Cloud
    • SnapLogic’s strategic advisor CIO Council
    • The criticality of integrating technologies and capabilities
    • Embracing the changing technology landscape
    • CIO as the Chief Integration Officer
    • Companies’ need for data scientists
    • Eye on the Trends: The potential of leveraging the Cloud and Big Data together, the potential to access customers and employees in new ways through mobile technologies, and how Analytics will evolve from Business Intelligence to influence everything from pricing, to fraud detection, to product optimization

    Oren Etzioni, CEO of The Allen Institute for Artificial Intelligence

    In this interview, Oren Etzioni, CEO of The Allen Institute for Artificial Intelligence, discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

    • High impact Artificial Intelligence research and engineering at the Allen Institute for Artificial Intelligence
    • Some promising future outcomes of developments within the artificial intelligence field
    • Why equating intelligence with autonomy is inaccurate
    • His perspectives on the dangers of artificial intelligence that have been expressed by major technology leaders
    • Job displacement and the role of government in ensuring an easier transition
    • Methods he uses to stay current on upcoming technology trends
    • The role Paul Allen plays in the day to day operations
    • Partner organizations and the benefits of those partnerships
    • The people who most influenced him to become a serial entrepreneur
    • The significance of Alpha Go defeating the human international champion of Go
    • Advice on the use of artificial intelligence for enterprises considering the use of AI

    Bill Chang, Executive Vice President of the Business Group of SingTel

    In this interview, Bill Chang discusses principles one, People, two, Infrastructure, four, IT-Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy.
    Some of the topics discussed include:

    • Best-in-class information communication technology
    • The networked world
    • IT financial management
    • The importance of the Value Chain
    • Cloud computing security
    • Eye on the trends: The inevitability of cloud computing adoption, the scalability of mobile computing, the potential of a networked “M to M” mobile world, the power of analytics, and the challenges that the consumerization of IT creates for a CIO