Forum on World Class IT - 151 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Nic Borg, Chief Product Officer and Co-Founder of Edmodo

In this interview, Nic Borg, Chief Product Officer and Co-Founder of Edmodo, a privake K-12 classroom communication tool, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Revolution of the distribution model utilized by Edmodo and other virtual education platforms
  • The significance of focusing exclusively on as pre-K to grade 12 audience, and the challenges of reaching those of a younger age
  • The need for a digital platform in education
  • How Edmodo is designed primarily from the teacher’s point of view
  • Eye on the Trends:The growing importance and power of a global education network

Rob Lux, Senior Vice President & Chief Information Officer of Freddie Mac

In this interview, Rob Lux, Senior Vice President and Chief Information Officer of Freddie Mac, a public government sponsored enterprise , discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Rob’s team’s role in helping Freddie Mac recover from the economic downturn
  • How Freddie Mac approached Walmart, Visa, and other private sector firms for data management advice
  • The external benchmarks and KPIs used at Freddie Mac
  • The work culture at Freddie Mac, including IT innovation competition and bring-your-own-devise policy for employees
  • Eye on the Trends: Organizations in the mortgage industry like Freddie Mac are aggressively leveraging big data for predictive analytics and investing in technology to simplify and enable mobile mortgage transactions

Daphne Koller, Co-Founder and Co-Chief Executive Officer of Coursera

In this interview, Daphe Koller,co-founder and co-CEO of Coursera, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Coursera
  • How Coursera differentiates itself from other MOOCs by facilitating a “social” aspect to learning
  • The competitive landscape, business strategy, and KPIs for Coursera
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: Internationalization of content and enabling of mobile solutions so students have access to the material even if they are not in class 24/7. Coursera intends to expand internationally, given only a third of its current students are from the US

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Marc Saffer, Chief Information Officer of J.Crew

In this interview, Marc Saffer, Chief Information Officer of J. Crew discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The structure and dynamics of the CIO office at J.Crew
  • Marc’s focus on company culture, business strategy and people management in preparation of his role as J.Crew’s new CIO
  • Marc’s multi-staged people assessment and project selection strategies in the first few days in his new job
  • Eye on the Trends: The critical role of business and IT alignment in success of J.Crew’s new projects: international expansion and supporting websites, enterprise selling capability

Kevin Hart, EVP and CTO of Cox Communications

In this interview, Kevin Hart, Executive Vice President and Chief Technology Officer of Cox Communications, the third-largest cable entertainment and broadband services provider in the country, discusses World Class IT principle one, People, principle three, Project and Portfolio, and principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness of his role at CTO at Cox
  • His first 100 days plan for his CTO role
  • How he has implemented a faster pace of innovation within technology at Cox, in order to compete within the rapidly-evolving video entertainment market
  • Eye on the Trends: Aligning IT initiatives with overall business goals at firms through evolving roles of the CIOs and CTO, and the steps Ken has undertaken to institutionalize formalized training programs such as CIO University

Aaron Levie, CEO and Co-Founder of Box

In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Themes of the upcoming BoxWorks conference
  • Box’s ability to attract and retain top talent from other IT firms
  • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
  • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Gary Wimberly, Senior Vice President and Chief Information Officer of Express Scripts

In this interview, Gary Wimberly, Senior Vice President and Chief Information Officer at Express Scripts, discusses World Class IT principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • IT’s role in innovation and analytics at Express Scripts
  • Gary’s leadership in IT integration with Express Scripts’ recent acquisition of Medco
  • How Gary consistently aligns IT with business strategy
  • Gary’s policy of treating vendors as partners, and how he engages vendors in the innovation process
  • Express Script IT’s communication and talent development practices
  • Eye on the Trends: mobile technology, virtualization and the cloud

Stephen Gillett, Executive Vice President, Chief Operating Officer of Symantec

In this interview, Stephen Gillett, Executive Vice President and Chief Operating Officer at Symantec, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression to the CIO role and beyond
  • Stephen’s role in transforming the use of technology during his time at Starbucks
  • How Stephen leveraged his experiences with innovation in his role at Best Buy Digital
  • Stephen’s current experience as COO of Symantec
  • Stephen’s advice for CIOs and IT VPs who aspire to CIO Plus and Beyond CIO roles
  • Eye on the Trends: The transformation of IT’s role within the enterprise and the emergence of a new generation of CIOs