Forum on World Class IT - 191 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Emerson Spartz, CEO of Spartz Media

In this interview, Emerson Spartz, CEO of Spartz Media, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Emerson’s entrepreneurial spirit and his founding of MuggleNet at a very young age
  • His educational background, the rationale behind his early home-schooling, and his attendance at college despite the archetype of young entrepreneurs skipping higher education
  • Common characteristics of successful people and positive influences to Emerson
  • The science of virality; how Emerson became enamored with the idea of media influence, how Spartz media utilizes it today for generation of its content, and whether viral media represents a change in the future of media consumption
  • How businesses should be viewing virality
  • His take on parenting in the future

Brian Watson and Dan Roberts, Confessions of a Successful CIO

In this interview, Brian and Dan, co-authors of Confessions of a Successful CIO: How the Best CIOS tackle their toughest business challenges, discuss World Class IT Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

Yves Behar, Founder of Fuseproject

In this interview, Yves Behar, Founder of Fuseproject, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His beginnings in design, his influencers, and how he places design at the intersection of commerce and culture
  • How Fuseproject engages clients like Jawbone and Herman Miller in order to craft contextualized designs
  • Fuseproject’s notable collaborative approach to design, and the role of universities in fostering this collaboration
  • Yves’ perspective on how to make a design successful across cultures
  • His inspirations and current work, including the upcoming launch of SmartLab from one of his many startups, August
  • Eye on the Trends: The ever growing importance of industrial design for businesses

Bruce Hoffmeister, Global Chief Information Officer of Marriott International

n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
  • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
  • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
  • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
  • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
  • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

Patty Morrison, Executive Vice President of Customer Care Shared Services and Chief Information Officer of Cardinal Health

In this interview, Patty Morrison, EVP and CIO of Cardinal Health, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ways Patty’s experiences as a CIO have lent themselves to taking on additional roles in a customer facing business
  • The importance of having reliable and effective teams from direct reports down to below management levels to be an effective and successful “CIO plus”
  • The learnings from participating as a member of a Board of Directors and the value added to the Board from having a CIO’s perspective
  • The importance of analytics and the ways in which an IT department can include analytics as a core competency to further drive growth and success of a company through the IT team’s work
  • Eye on the Trends: The growing importance of and focus on speed – the various software and methodologies being developed with the aim of increasing speed of delivery and support as a driver of strategic growth

Nic Borg, Chief Product Officer and Co-Founder of Edmodo

In this interview, Nic Borg, Chief Product Officer and Co-Founder of Edmodo, a privake K-12 classroom communication tool, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Revolution of the distribution model utilized by Edmodo and other virtual education platforms
  • The significance of focusing exclusively on as pre-K to grade 12 audience, and the challenges of reaching those of a younger age
  • The need for a digital platform in education
  • How Edmodo is designed primarily from the teacher’s point of view
  • Eye on the Trends:The growing importance and power of a global education network

Rob Lux, Senior Vice President & Chief Information Officer of Freddie Mac

In this interview, Rob Lux, Senior Vice President and Chief Information Officer of Freddie Mac, a public government sponsored enterprise , discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Rob’s team’s role in helping Freddie Mac recover from the economic downturn
  • How Freddie Mac approached Walmart, Visa, and other private sector firms for data management advice
  • The external benchmarks and KPIs used at Freddie Mac
  • The work culture at Freddie Mac, including IT innovation competition and bring-your-own-devise policy for employees
  • Eye on the Trends: Organizations in the mortgage industry like Freddie Mac are aggressively leveraging big data for predictive analytics and investing in technology to simplify and enable mobile mortgage transactions

Daphne Koller, Co-Founder and Co-Chief Executive Officer of Coursera

In this interview, Daphe Koller,co-founder and co-CEO of Coursera, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Coursera
  • How Coursera differentiates itself from other MOOCs by facilitating a “social” aspect to learning
  • The competitive landscape, business strategy, and KPIs for Coursera
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: Internationalization of content and enabling of mobile solutions so students have access to the material even if they are not in class 24/7. Coursera intends to expand internationally, given only a third of its current students are from the US

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Marc Saffer, Chief Information Officer of J.Crew

In this interview, Marc Saffer, Chief Information Officer of J. Crew discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The structure and dynamics of the CIO office at J.Crew
  • Marc’s focus on company culture, business strategy and people management in preparation of his role as J.Crew’s new CIO
  • Marc’s multi-staged people assessment and project selection strategies in the first few days in his new job
  • Eye on the Trends: The critical role of business and IT alignment in success of J.Crew’s new projects: international expansion and supporting websites, enterprise selling capability