Technovation with Peter High - 377 Interviews and Podcasts

Welcome to the Technovation with Peter High, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Mike Kail, Vice President of IT Operations of Netflix

In this interview, Mike Kail, the Vice President of IT Operations of Netflix, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How IT needs to understand business strategy and align with other parts of the organization
  • The necessity of broader communications skills in IT
  • How Netflix attempts to remain on the bleeding edge of technology
  • How IT needs to adopt an “IT as a service” mentality and avoid saying no to customers
  • How the multitude of devices in the workplace leads to convergence of data to the cloud
  • Eye on the Trends: Social and mobile, and how they will enable seamless collaboration anytime at anyplace

Kevin Hart, EVP and CTO of Cox Communications

In this interview, Kevin Hart, Executive Vice President and Chief Technology Officer of Cox Communications, the third-largest cable entertainment and broadband services provider in the country, discusses World Class IT principle one, People, principle three, Project and Portfolio, and principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness of his role at CTO at Cox
  • His first 100 days plan for his CTO role
  • How he has implemented a faster pace of innovation within technology at Cox, in order to compete within the rapidly-evolving video entertainment market
  • Eye on the Trends: Aligning IT initiatives with overall business goals at firms through evolving roles of the CIOs and CTO, and the steps Ken has undertaken to institutionalize formalized training programs such as CIO University

Sophie Vandebroek, CTO of Xerox and President of the Xerox Innovation Group

In this interview, Sophie Vandebroek, Chief Technology Officer of Xerox and President of the Xerox Innovation Group, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Her roles as Chief Technology Officer of Xerox and as President of the Xerox Innovation Group
  • The creation of strategy and interaction with customers that the team focuses on
  • “Dreaming” sessions and the process of innovation at Xerox
  • What skills are growing in demand at Xerox
  • How the innovation and creative idea creation process are linked with the idea of fun
  • Xerox’s path ahead to bringing more female talent into the technical ranks of the organization
  • PARC (the Palo Alto Research Center) and its influence on the greater Xerox organization

Craig Newmark, Founder of Craigslist and Craigconnects

In this interview, Craig Newmark, Founder of Craigslist, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Craigslist grew from a simple “cc” list
  • The rationale for Craigslist’s simple design
  • Why he avoided investments from venture capitalists and bankers
  • How Craigslist attracted employees
  • The utilization of social media to connect people for mutual good
  • Individuals of personal influence
  • How the Bay Area has grown to attract so many talented people

Stuart Sackman, Corporate Vice President of Global Product and Technology for ADP

In this interview, Stuart Sackman, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • The value of combining product and technology under one executive
  • The advantages of having multiple diverse roles in one organization for both the individual and the organization
  • Adapting in an evolving competitive landscape
  • Strategies for recruiting millenials and technologists
  • The development of Lifion, ADP’s innovation lab
  • Using hackathons to improve how services are developed and delivered
  • ADP Ventures: an internal team that builds and tests new product offerings

Ben Allen, Chief Information Officer and Chief Innovation Officer of Marsh & McLennan Companies

In this interview, Ben Allen, the Chief Information Officer and Chief Innovation Officer of Marsh & McLennan Companies, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The advantages of having both the Chief Information Officer and Chief Innovation Officer roles
  • How Marsh and McLennan’s various Operating Companies have increased focus in doing more things commonly
  • How Ben’s team facilitates collaboration across the largely independent Operating Companies
  • How the structure of innovation functions vary by business, industry, and the velocity of change
  • Ben’s background as a business executive and how this affects the work in his current role
  • Eye on the Trends: Mobility and the ubiquity of low-cost devices, and how this will influence massive increases in flexibility, productivity, efficiency, and innovation

Marc Saffer, Chief Information Officer of J.Crew

In this interview, Marc Saffer, Chief Information Officer of J. Crew discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The structure and dynamics of the CIO office at J.Crew
  • Marc’s focus on company culture, business strategy and people management in preparation of his role as J.Crew’s new CIO
  • Marc’s multi-staged people assessment and project selection strategies in the first few days in his new job
  • Eye on the Trends: The critical role of business and IT alignment in success of J.Crew’s new projects: international expansion and supporting websites, enterprise selling capability

Jack Clare, SVP and Chief Information and Strategy Officer of Dunkin' Brands

In this interview, Jack Clare, SVP and Chief Information and Strategy Officer of Dunkin’ Brands, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • What the Chief Information Officer role entails at Dunkin’ Brands
  • How employees, as customers of Dunkin’ Brands, are able to suggest innovative ideas and technologies to enhance the customer experience
  • The strategy side of his role, and how that opportunity came under his purview
  • How technology is driving the corporate strategy and some examples within Dunkin’ Brands
  • Strategic planning, the process currently in place, and how IT strategy informs corporate strategy
  • Whether the role of strategy creation within businesses will continue to be undertaken by CIOs
  • The rotational program at Dunkin’ Brands to find talented future leaders in other areas of the company
  • How his role as CIO has changed across multiple industries in his career path
  • How he thinks about security
  • Eye on the Trends: Cloud Infrastructure, the growth of consumer technology, and Mobile Technology

David Thompson, EVP, Global Operations and Technology, CIO of Western Union

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

    In this interview, David Thompson, Executive Vice President of Global Operations and Technology and the Chief Information Officer at The Western Union Company, discusses World Class IT Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • Approaches to safeguarding company data
    • Building partnerships to facilitate innovation
    • The role IT plays in enhancing customer experience and supporting the engineering team’s new technologies
    • Increasing significance of omnichannel experience in financial services
    • Real time risk assessment tools used to address changing regulations

    What are Microservices?, Matt Miller, Partner at Sequoia Capital & Jay Kreps, Co-Founder & CEO of Confluent

    This is the first episode of our “What is?” series, where we tackle topics of rising importance in technology and business, more generally speaking. We will tackle, “What is artificial intelligence?,” “What is Blockchain?,” “What is robotics?,” “What is 3d printing?,” and the like. Today, my question is: “What is microservices?” To answer that question, I speak with a Matt Miller, a Partner at Sequoia Capital and Jay Kreps, the CEO of Confluent.