Forum on World Class IT - 342 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Stephen Gillett, Executive Vice President, Chief Operating Officer of Symantec

In this interview, Stephen Gillett, Executive Vice President and Chief Operating Officer at Symantec, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression to the CIO role and beyond
  • Stephen’s role in transforming the use of technology during his time at Starbucks
  • How Stephen leveraged his experiences with innovation in his role at Best Buy Digital
  • Stephen’s current experience as COO of Symantec
  • Stephen’s advice for CIOs and IT VPs who aspire to CIO Plus and Beyond CIO roles
  • Eye on the Trends: The transformation of IT’s role within the enterprise and the emergence of a new generation of CIOs

Steve Betts, SVP and CIO of Health Care Service Corporation

In this interview, Steve Betts, SVP and CIO of Health Care Service Corporation, discusses World Class IT principle 1, People, and principle 3, Project and Portfolio Management, with Metis Strategy. Some of the topics discussed include:

  • Healthcare Service Corporation and his role within the organization
  • How he transitioned to a new industry and how that affected his initial plans on joining the organization
  • How he organized his time to understand his new team and organization
  • The strategy that came out of his initial time at the organization
  • Some of the ways in which he has gauged success
  • How he has contemplated change within the organization amongst its people
  • Lessons as to how he has harnessed the power of Big Data
  • Developing more member-centric capabilities

Steve Phillips, SVP and CIO of Avnet

In this interview, Steve Phillips, SVP and CIO of Avnet, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An overview of Avnet and his responsibilities as the CIO
  • Navigating Avnet through the technological changes of the past decade
  • Delivering continuous improvement to achieve enterprise effectiveness
  • Avnet’s journey to the cloud
  • Advantages of being an externally-facing CIO
  • Criteria to distinguish the use of waterfall from agile for software development projects
  • Insights he has garnered from serving as the chairman of the board at a local publications company
  • Eye on the Trends: Industrial Internet of Things, Machine Learning, Mobility

Chris Corrado, Chief Operating Officer & Chief Information Officer at London Stock Exchange Group

In this interview, Chris Corrado, Chief Information Officer & Chief Operating Officer at London Stock Exchange Group, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The importance and evolution of the role of information for CIOs
  • The CIO as strategist
  • The significance of a technologist being able to understand and respond to the culture of an organization
  • The state of technology in the U.K. compared to the U.S.
  • Mitigating risk
  • Implications of Brexit for financial information companies
  • Eye on the trends: augmented intelligence

Carl Wilson, Former Chief Information Officer of Marriott International

In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How to cultivate an environment of success around you in order to progress in one’s career
  • The value of meaningful evaluations and cross-functional learning opportunities
  • How to reach the strategy-setting table as CIO
  • Taking data and information and turning it into knowledge
  • Eye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations

Gary Wimberly, Senior Vice President and Chief Information Officer of Express Scripts

In this interview, Gary Wimberly, Senior Vice President and Chief Information Officer at Express Scripts, discusses World Class IT principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • IT’s role in innovation and analytics at Express Scripts
  • Gary’s leadership in IT integration with Express Scripts’ recent acquisition of Medco
  • How Gary consistently aligns IT with business strategy
  • Gary’s policy of treating vendors as partners, and how he engages vendors in the innovation process
  • Express Script IT’s communication and talent development practices
  • Eye on the Trends: mobile technology, virtualization and the cloud

Marina Levinson, Partner at Benhamou Global Ventures

In this interview, Marina Levinson, Partner at Benhamou Global Ventures, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Her career path from CIO to Venture Capital
  • Advice on utilizing the VC community and building relationships within Silicon Valley
  • Her recent board positions and how she turned her CIO position into board level participation
  • Advice on how to become more board-ready as a CIO
  • Eye on the Trends: Cloud, Virtualization, Security, Big Data and Mobile Analytics
  • Roger Pilc, Chief Innovation Officer of Pitney Bowes

    In this interview, Roger Pilc, Chief Innovation Officer of Pitney Bowes discusses World Class IT principle two, Infrastructure, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Exploring the roles and responsibilities of the Chief Innovation Officer
    • Defining innovation, and the various types that exist at Pitney Bowes
    • The importance of cultivating an ecosystem of partners to accelerate efforts for innovation
    • The global innovation team at Pitney Bowes and how it approaches and organizes its work
    • Processes and methodologies for incubating innovation
    • Where Pitney Bowes draws its inspiration for innovation
    • Eye on the Trends: Internet of Everything, Commerce Cloud, Digital

    General Stanley McChrystal (Retired), Managing Partner at McChrystal Group, Former Commander Joint Special Operations Command

    In this interview, General Stan McChyrstal (Ret.) Managing Partner at McChrystal Group and Former Commander Joint Special Operations Command , discusses World Class IT Principle One, People. Some of the topics discussed include:

    • The connections between the speed of change, agility, and decision making
    • Recognizing that you can be technically and tactically correct, and still be functionally incorrect
    • The benefits gained from decentralization, pumping information down the organization, and harnessing insights from younger, less experienced team members
    • Building an organizational structure of organically connected small cohesive teams
    • Creating a mandate for necessary change in organizations that are comfortable with their status quo
    • The General’s upcoming book on leadership which explores the metrics of leadership

    Dee Waddell, Acting Chief Information Officer of Amtrak

    In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • How Amtrak differs from other travel organizations
    • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
    • Amtrak IT evolving to focus on the business and deliver business value
    • The recent development of a Project Management Office and an Enterprise Architecture Group
    • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
    • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization