Forum on World Class IT - 266 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Peter Zeihan, Author of The Accidental Superpower and Shale New World

In this interview, Peter Zeihan discusses the U.S.’s changing role in global security and trade; the precipitating factors responsible for these changes; the dominance of the U.S. as a superpower given global changes in geopolitics, demography and energy production; and the reasons why Mexico is uniquely positioned for continued growth, as well as other topics.

David Thompson, EVP, Global Operations and Technology, CIO of Western Union

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

    In this interview, David Thompson, Executive Vice President of Global Operations and Technology and the Chief Information Officer at The Western Union Company, discusses World Class IT Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • Approaches to safeguarding company data
    • Building partnerships to facilitate innovation
    • The role IT plays in enhancing customer experience and supporting the engineering team’s new technologies
    • Increasing significance of omnichannel experience in financial services
    • Real time risk assessment tools used to address changing regulations

    Rob Lux, EVP and CIO of Freddie Mac

    In this interview, Rob Lux, EVP and CIO of Freddie Mac discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • An overview of the recent projects where IT played an integral role
    • Utilizing metrics to drive customer satisfaction
    • The transformation undertaken by the IT department following the financial crisis
    • The technologically-informed business executives present Freddie Mac
    • Enhancing IT’s relationship with the organization through the BTO
    • Governance practices for large scale agile projects

    Craig Newmark, Founder of Craigslist and Craigconnects

    In this interview, Craig Newmark, Founder of Craigslist, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • How Craigslist grew from a simple “cc” list
    • The rationale for Craigslist’s simple design
    • Why he avoided investments from venture capitalists and bankers
    • How Craigslist attracted employees
    • The utilization of social media to connect people for mutual good
    • Individuals of personal influence
    • How the Bay Area has grown to attract so many talented people

    Steve Phillips, SVP and CIO of Avnet

    In this interview, Steve Phillips, SVP and CIO of Avnet, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • An overview of Avnet and his responsibilities as the CIO
    • Navigating Avnet through the technological changes of the past decade
    • Delivering continuous improvement to achieve enterprise effectiveness
    • Avnet’s journey to the cloud
    • Advantages of being an externally-facing CIO
    • Criteria to distinguish the use of waterfall from agile for software development projects
    • Insights he has garnered from serving as the chairman of the board at a local publications company
    • Eye on the Trends: Industrial Internet of Things, Machine Learning, Mobility

    Mike Schroepfer, Chief Technology Officer of Facebook

    In this interview, Mike Schroepfer, Chief Technology Officer of Facebook, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • The three innovation pillars that underpin Facebook’s ten-year roadmap
    • The talent needs of Facebook extending beyond computer engineering
    • Strategies for unifying a diverse talent pool to achieve a common goal
    • Engaging in partnerships within the industry to accelerate the rate of technological change
    • How utilizing Facebook in the workplace can bolster productivity and collaborative efforts among employees
    • The idea of “cultural engineering” to build cohesion across an organization

    Roger Pilc, Chief Innovation Officer of Pitney Bowes

    In this interview, Roger Pilc, Chief Innovation Officer of Pitney Bowes discusses World Class IT principle two, Infrastructure, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Exploring the roles and responsibilities of the Chief Innovation Officer
    • Defining innovation, and the various types that exist at Pitney Bowes
    • The importance of cultivating an ecosystem of partners to accelerate efforts for innovation
    • The global innovation team at Pitney Bowes and how it approaches and organizes its work
    • Processes and methodologies for incubating innovation
    • Where Pitney Bowes draws its inspiration for innovation
    • Eye on the Trends: Internet of Everything, Commerce Cloud, Digital

    John Hagel, Co-Chairman of Deloitte's Center for the Edge

    In this interview, John Hagel, Co-Chairman of Deloitte’s Center for the Edge, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

    • The meaning and intent of Deloitte’s Center For the Edge
    • Why the constant drive for efficiency will undermine the requirements of economic success for the future
    • The importance of scalable learning and its implications on performance improvement
    • Practices for instituting enterprise wide transformations
    • Defining the “Passion of the Explorer” and how to unlock the passion of your employees
    • How the American school system inhibits the development of true passion among its students
    • Business strategies of the most successful tech-companies in Silicon Valley

    Mike Macrie, CIO of Land O’Lakes

    In this interview, Mike Macrie, CIO of Land O’Lakes, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • The ongoing digital transformation that is taking place in the farms of America
    • How Land O’Lakes’ IT has evolved from a supporting function to an industry leader in innovation
    • An overview of technologies that he and his team have developed to help revolutionize the way farmers work
    • Successful management practices that he uses to streamline IT with the needs of the business, its partners, and clients
    • Important emerging skills to be considered by all aspiring technologists
    • The role of cybersecurity at Land O’Lakes
    • Methods to prospect new technologies for the business
    • Eye on the Trends: Internet of Things, Artificial Intelligence

    Paul Chapman, CIO of Box

    In this interview, Paul Chapman, CIO of Box, discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

    • His role as Chief Information Officer of Box and how he prepared for that role
    • The ways in which he thinks about differentiating the business of Box
    • How his organization operates as the first “customer” of the company’s products
    • How he has built his team and planned his workforce from a skills and responsibilities standpoint, as a digital-native organization
    • What it is like to operate in an organization where change is not only inevitable, but also viewed as a source of strength
    • How Box views security as it invests in other forms of security, as well as its own
    • Eye on the Trends: Cloud, Security, and new work style