Forum on World Class IT - 223 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Trevor Schulze, CIO of Micron Technology

In this interview, Trevor Schulze, Chief Information Officer of Micron Technology , discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • How he became the first CIO of Micron Technology, and how he prepared to start the role
  • How his experience as an IT executive has helped him converse with senior management
  • How he organized himself during his first 100 days in the role of CIO
  • Some examples of the quick wins and organization changes he made upon joining Micron technology
  • Strategic imperatives within IT that he determined early in his tenure
  • Measures of success and how he has tracked the success of IT
  • How he has worked in companies that have IT as a focal area of the organization during his career path at many major technology brands
  • The war for talent within IT companies and how Micron’s university grants have helped benefit the organization to find strong talent within IT
  • How he considers the input of younger employees and the experience of more tenured employees
  • Eye on the Trends: Data as a strategic asset, machine learning, security

Bill Bradley, Senior Vice President and Chief Information Officer of CenturyLink

In this interview, Bill Bradley, Senior Vice President and Chief Information Officer of CenturyLink, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • His organization, CenturyLink, and his role within the organization
  • His multi-decade tenure at the organization, and how IT’s contribution to the organization has changed over that period of time
  • How IT recruits individuals from other parts of the organization, and the rotational program that exists within CenturyLink
  • Innovation, the role that IT plays in innovation, and the methods of innovation within the organization
  • The on-demand resource model within IT, and the rationale behind the model
  • Growth through acquisition, and the role that IT plays in M&A at CenturyLink
  • The importance of gaining knowledge of the business, rather than just the technology
  • Eye on the Trends: Mobile-first mentality, services approach to architecture, Agile methodologies, and analytics

Michael Baresich, Chief Information Officer of Ally Financial

In this interview, Michael Baresich, Chief Information Officer at Ally Financial, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • His company, Ally Financial
  • How his organization transitioned from 70% government ownership, and the role IT played in that transition
  • The culture of the organization
  • Metrics used to gauge progress during his initial time at the organization
  • How he maintained the balance of IT activities needed for growth with cost-cutting in the wake of the recession
  • Digital, and how he partners with other parts of the organization from a digital perspective
  • The extent to which he has in-sourced some IT activities and how he set the organization on that path
  • His strategy and priorities for the future
  • The skill inventory of the organization and how he builds out the skills needed within his team
  • The process he uses to ensure that his team is up to date on new technologies
  • Eye on the Trends: Existing consumer technology being optimized for enterprise uses

Jack Clare, SVP and Chief Information and Strategy Officer of Dunkin' Brands

In this interview, Jack Clare, SVP and Chief Information and Strategy Officer of Dunkin’ Brands, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • What the Chief Information Officer role entails at Dunkin’ Brands
  • How employees, as customers of Dunkin’ Brands, are able to suggest innovative ideas and technologies to enhance the customer experience
  • The strategy side of his role, and how that opportunity came under his purview
  • How technology is driving the corporate strategy and some examples within Dunkin’ Brands
  • Strategic planning, the process currently in place, and how IT strategy informs corporate strategy
  • Whether the role of strategy creation within businesses will continue to be undertaken by CIOs
  • The rotational program at Dunkin’ Brands to find talented future leaders in other areas of the company
  • How his role as CIO has changed across multiple industries in his career path
  • How he thinks about security
  • Eye on the Trends: Cloud Infrastructure, the growth of consumer technology, and Mobile Technology

Sophie Vandebroek, CTO of Xerox and President of the Xerox Innovation Group

In this interview, Sophie Vandebroek, Chief Technology Officer of Xerox and President of the Xerox Innovation Group, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Her roles as Chief Technology Officer of Xerox and as President of the Xerox Innovation Group
  • The creation of strategy and interaction with customers that the team focuses on
  • “Dreaming” sessions and the process of innovation at Xerox
  • What skills are growing in demand at Xerox
  • How the innovation and creative idea creation process are linked with the idea of fun
  • Xerox’s path ahead to bringing more female talent into the technical ranks of the organization
  • PARC (the Palo Alto Research Center) and its influence on the greater Xerox organization

Meg Whitman, Chief Executive Officer of Hewlett Packard

In this interview, Meg Whitman, Chief Executive Officer of Hewlett Packard, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The progress made thus far in splitting HP into Hewlett Packard Enterprise and HP Inc.
  • How the sequencing of the split was envisioned
  • How she plans on splitting her time between the two new companies
  • The synergies anticipated between the two new organizations
  • How HP, as an acquirer of businesses, considers today’s large technology company valuations
  • The process of identifying future partners and acquisition targets for HP
  • The paucity of women in technology and her opinion on how this has progressed in Silicon Valley
  • Her career path from traditional business into technology at eBay and HP
  • What she’s taken from her political experience running for governor of California, and how that’s affected her professional career since then
  • Eye on the Trends: Enterprise technology change (versus to consumer technology change), Cloud, Hybrid Datacenter, automation and monitoring, the business model shift from capital expenses to operating expenses
  • Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

    In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Marina Levinson, Partner at Benhamou Global Ventures

    In this interview, Marina Levinson, Partner at Benhamou Global Ventures, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Her career path from CIO to Venture Capital
  • Advice on utilizing the VC community and building relationships within Silicon Valley
  • Her recent board positions and how she turned her CIO position into board level participation
  • Advice on how to become more board-ready as a CIO
  • Eye on the Trends: Cloud, Virtualization, Security, Big Data and Mobile Analytics
  • Steve Betts, SVP and CIO of Health Care Service Corporation

    In this interview, Steve Betts, SVP and CIO of Health Care Service Corporation, discusses World Class IT principle 1, People, and principle 3, Project and Portfolio Management, with Metis Strategy. Some of the topics discussed include:

    • Healthcare Service Corporation and his role within the organization
    • How he transitioned to a new industry and how that affected his initial plans on joining the organization
    • How he organized his time to understand his new team and organization
    • The strategy that came out of his initial time at the organization
    • Some of the ways in which he has gauged success
    • How he has contemplated change within the organization amongst its people
    • Lessons as to how he has harnessed the power of Big Data
    • Developing more member-centric capabilities

    Jim Dubois, CIO of Microsoft

    In this interview, Jim Dubois, CIO of Microsoft, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • His role and how he prepared for his role as an interim CIO
    • How he drove progress during his initial time as CIO
    • How he ensured that IT was on the same page with business units from a strategic standpoint
    • The changes that are reflected in the way IT now does its work
    • As CIO he acts as an initial customer to his organization, and how he can lend an empathetic ear to other customers of Microsoft
    • Some of the ways that the IT organization is able to work across multiple levels of the organization
    • The strategic roadmap for the future at Microsoft (including the ongoing integration with Nokia, as well as the move to a subscription basis for major Microsoft products)
    • Advice on how to move from an interim CIO to a full time fit for the position
    • Balancing innovation and security with his background as Chief Information Security Officer for Microsoft
    • Eye on the Trends: Big Data, Machine learning, BYOD capabilities, Digitization