Forum on World Class IT - 199 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Marina Levinson, Partner at Benhamou Global Ventures

    In this interview, Marina Levinson, Partner at Benhamou Global Ventures, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Her career path from CIO to Venture Capital
  • Advice on utilizing the VC community and building relationships within Silicon Valley
  • Her recent board positions and how she turned her CIO position into board level participation
  • Advice on how to become more board-ready as a CIO
  • Eye on the Trends: Cloud, Virtualization, Security, Big Data and Mobile Analytics
  • Steve Betts, SVP and CIO of Health Care Service Corporation

    In this interview, Steve Betts, SVP and CIO of Health Care Service Corporation, discusses World Class IT principle 1, People, and principle 3, Project and Portfolio Management, with Metis Strategy. Some of the topics discussed include:

    • Healthcare Service Corporation and his role within the organization
    • How he transitioned to a new industry and how that affected his initial plans on joining the organization
    • How he organized his time to understand his new team and organization
    • The strategy that came out of his initial time at the organization
    • Some of the ways in which he has gauged success
    • How he has contemplated change within the organization amongst its people
    • Lessons as to how he has harnessed the power of Big Data
    • Developing more member-centric capabilities

    Jim Dubois, CIO of Microsoft

    In this interview, Jim Dubois, CIO of Microsoft, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • His role and how he prepared for his role as an interim CIO
    • How he drove progress during his initial time as CIO
    • How he ensured that IT was on the same page with business units from a strategic standpoint
    • The changes that are reflected in the way IT now does its work
    • As CIO he acts as an initial customer to his organization, and how he can lend an empathetic ear to other customers of Microsoft
    • Some of the ways that the IT organization is able to work across multiple levels of the organization
    • The strategic roadmap for the future at Microsoft (including the ongoing integration with Nokia, as well as the move to a subscription basis for major Microsoft products)
    • Advice on how to move from an interim CIO to a full time fit for the position
    • Balancing innovation and security with his background as Chief Information Security Officer for Microsoft
    • Eye on the Trends: Big Data, Machine learning, BYOD capabilities, Digitization

    Emerson Spartz, CEO of Spartz Media

    In this interview, Emerson Spartz, CEO of Spartz Media, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • Emerson’s entrepreneurial spirit and his founding of MuggleNet at a very young age
    • His educational background, the rationale behind his early home-schooling, and his attendance at college despite the archetype of young entrepreneurs skipping higher education
    • Common characteristics of successful people and positive influences to Emerson
    • The science of virality; how Emerson became enamored with the idea of media influence, how Spartz media utilizes it today for generation of its content, and whether viral media represents a change in the future of media consumption
    • How businesses should be viewing virality
    • His take on parenting in the future

    Brian Watson and Dan Roberts, Confessions of a Successful CIO

    In this interview, Brian and Dan, co-authors of Confessions of a Successful CIO: How the Best CIOS tackle their toughest business challenges, discuss World Class IT Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    Yves Behar, Founder of Fuseproject

    In this interview, Yves Behar, Founder of Fuseproject, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • His beginnings in design, his influencers, and how he places design at the intersection of commerce and culture
    • How Fuseproject engages clients like Jawbone and Herman Miller in order to craft contextualized designs
    • Fuseproject’s notable collaborative approach to design, and the role of universities in fostering this collaboration
    • Yves’ perspective on how to make a design successful across cultures
    • His inspirations and current work, including the upcoming launch of SmartLab from one of his many startups, August
    • Eye on the Trends: The ever growing importance of industrial design for businesses

    Bruce Hoffmeister, Global Chief Information Officer of Marriott International

    n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
    • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
    • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
    • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
    • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
    • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

    Patty Morrison, Executive Vice President of Customer Care Shared Services and Chief Information Officer of Cardinal Health

    In this interview, Patty Morrison, EVP and CIO of Cardinal Health, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • The ways Patty’s experiences as a CIO have lent themselves to taking on additional roles in a customer facing business
    • The importance of having reliable and effective teams from direct reports down to below management levels to be an effective and successful “CIO plus”
    • The learnings from participating as a member of a Board of Directors and the value added to the Board from having a CIO’s perspective
    • The importance of analytics and the ways in which an IT department can include analytics as a core competency to further drive growth and success of a company through the IT team’s work
    • Eye on the Trends: The growing importance of and focus on speed – the various software and methodologies being developed with the aim of increasing speed of delivery and support as a driver of strategic growth

    Nic Borg, Chief Product Officer and Co-Founder of Edmodo

    In this interview, Nic Borg, Chief Product Officer and Co-Founder of Edmodo, a privake K-12 classroom communication tool, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • Revolution of the distribution model utilized by Edmodo and other virtual education platforms
    • The significance of focusing exclusively on as pre-K to grade 12 audience, and the challenges of reaching those of a younger age
    • The need for a digital platform in education
    • How Edmodo is designed primarily from the teacher’s point of view
    • Eye on the Trends:The growing importance and power of a global education network