Forum on World Class IT - 350 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Mike Schroepfer, Chief Technology Officer of Facebook

    In this interview, Mike Schroepfer, Chief Technology Officer of Facebook, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • The three innovation pillars that underpin Facebook’s ten-year roadmap
    • The talent needs of Facebook extending beyond computer engineering
    • Strategies for unifying a diverse talent pool to achieve a common goal
    • Engaging in partnerships within the industry to accelerate the rate of technological change
    • How utilizing Facebook in the workplace can bolster productivity and collaborative efforts among employees
    • The idea of “cultural engineering” to build cohesion across an organization

    Julia Davis, Senior Vice President and the Chief Information Officer of Aflac

    In this interview, Julia Davis, discusses World Class IT Principle One, People. Some of the topics discussed include:

    • Using technology to improve the customer experience in the insurance space
    • Aflac’s Apprenticeship Program
    • Strategies for attracting younger team members
    • The workplace of the future
    • Utilizing metrics to improve employee and customer satisfaction
    • Eyes on the trends: big data and artificial intelligence

    Jean Hill, Chief Technology Officer of First New York Securities

    In this interview, Jean Hill, the Chief Technology Officer of First New York Securities, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • Jean’s role at First New York Securities and her unusual path to become CTO
    • Jean’s business background and how it keeps her focused on the business value of technology
    • The necessity of educating users on how to take advantage of technology solutions
    • The process by which Jean transformed the IT organization
    • Eye on the Trends: Cloud computing and how enterprises will need to find a way to integrate all of the different cloud solutions they have.

    Aaron Levie, CEO and Co-Founder of Box

    In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Themes of the upcoming BoxWorks conference
    • Box’s ability to attract and retain top talent from other IT firms
    • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
    • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate

    Meg Whitman, Chief Executive Officer of Hewlett Packard

    In this interview, Meg Whitman, Chief Executive Officer of Hewlett Packard, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The progress made thus far in splitting HP into Hewlett Packard Enterprise and HP Inc.
  • How the sequencing of the split was envisioned
  • How she plans on splitting her time between the two new companies
  • The synergies anticipated between the two new organizations
  • How HP, as an acquirer of businesses, considers today’s large technology company valuations
  • The process of identifying future partners and acquisition targets for HP
  • The paucity of women in technology and her opinion on how this has progressed in Silicon Valley
  • Her career path from traditional business into technology at eBay and HP
  • What she’s taken from her political experience running for governor of California, and how that’s affected her professional career since then
  • Eye on the Trends: Enterprise technology change (versus to consumer technology change), Cloud, Hybrid Datacenter, automation and monitoring, the business model shift from capital expenses to operating expenses
  • Rob Lux, EVP and CIO of Freddie Mac

    In this interview, Rob Lux, EVP and CIO of Freddie Mac discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • An overview of the recent projects where IT played an integral role
    • Utilizing metrics to drive customer satisfaction
    • The transformation undertaken by the IT department following the financial crisis
    • The technologically-informed business executives present Freddie Mac
    • Enhancing IT’s relationship with the organization through the BTO
    • Governance practices for large scale agile projects

    Ken Xie, Founder, Chairman of the Board, and Chief Executive Officer of Fortinet

    In this interview, Ken Xie, discusses World Class IT Principle One, People and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

    • Staying agile and innovative in a dynamic field
    • The three elements of Fortinet’s culture: openness, teamwork and innovation
    • Fortinet’s Five Stages of Security
    • Forming an ecosystem of external partnerships to mitigate risk for customers
    • The significant impact Stanford’s entrepreneurial culture and industry connections had on Ken’s career path
    • Ken’s complimentary relationship with his brother and collaborator, Michael Xie
    • Attributes of an effective entrepreneur