Forum on World Class IT - 295 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Kim Stevenson, Vice President and Chief Information Officer of Intel Corporation

In this interview, Kim Stevenson, the VP and Chief Information Officer of Intel, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Intel is establishing business intelligence programs and the value they contribute to the business
  • The war for talent in IT and the traits Intel seeks in IT leaders
  • How Intel IT seeks to understand the business and its strategy at every level of the organization
  • Intel’s innovative IT on the Go vending machines
  • Eye on the Trends: How cloud computing will be fundamental for IT, as well as social computing and how it will affect work conducted in the enterprise

Daphne Koller, Co-Founder and Co-Chief Executive Officer of Coursera

In this interview, Daphe Koller,co-founder and co-CEO of Coursera, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Coursera
  • How Coursera differentiates itself from other MOOCs by facilitating a “social” aspect to learning
  • The competitive landscape, business strategy, and KPIs for Coursera
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: Internationalization of content and enabling of mobile solutions so students have access to the material even if they are not in class 24/7. Coursera intends to expand internationally, given only a third of its current students are from the US

Michael Baresich, Chief Information Officer of Ally Financial

In this interview, Michael Baresich, Chief Information Officer at Ally Financial, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • His company, Ally Financial
  • How his organization transitioned from 70% government ownership, and the role IT played in that transition
  • The culture of the organization
  • Metrics used to gauge progress during his initial time at the organization
  • How he maintained the balance of IT activities needed for growth with cost-cutting in the wake of the recession
  • Digital, and how he partners with other parts of the organization from a digital perspective
  • The extent to which he has in-sourced some IT activities and how he set the organization on that path
  • His strategy and priorities for the future
  • The skill inventory of the organization and how he builds out the skills needed within his team
  • The process he uses to ensure that his team is up to date on new technologies
  • Eye on the Trends: Existing consumer technology being optimized for enterprise uses

Mark Settle, CIO of Okta

In this interview, Mark Settle, CIO of Okta, discusses his book, The Truth From the Trenches: A Practical Guide to the Art of IT Management. He also discusses World Class IT Principle One, People, Principle Three, Project and Portfolio Management, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The nuances between the role of leadership and management
  • Importance of financial management to help drive innovation within IT
  • A need for IT to be involved with business partners beyond transactional relationships
  • Demand management from the business partners to meet IT’s capacity
  • Strategic techniques of attracting and retaining talent in Silicon Valley
  • The importance of innovation labs to gather feedback from the broader organization
  • Significance of how IT affects relationships with customers
  • Eye on the Trends: Agile Methodology, DevOps, Integrations

Bill Schlough, Senior Vice President and Chief Information Officer of the San Francisco Giants

In this interview, Bill Schlough, the SVP and Chief Information Officer of the San Francisco Giants and InformationWeek 2012 IT Chief of the Year, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Delivering value through baseball competitive advantage, business optimization, and the fan experience
  • Partnering with innovative companies in the San Francisco Bay Area
  • Being CEO of the Giants’ Class A affiliate team
  • Seasonal planning, executing, and supporting around a baseball season
  • The value of a tech savvy executive team
  • Eye on the Trends: Leveraging cloud computing in order to refocus on core competencies and the power of social media, mobility, and TV everywhere in improving the fan experience

Rob Lux, Senior Vice President & Chief Information Officer of Freddie Mac

In this interview, Rob Lux, Senior Vice President and Chief Information Officer of Freddie Mac, a public government sponsored enterprise , discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Rob’s team’s role in helping Freddie Mac recover from the economic downturn
  • How Freddie Mac approached Walmart, Visa, and other private sector firms for data management advice
  • The external benchmarks and KPIs used at Freddie Mac
  • The work culture at Freddie Mac, including IT innovation competition and bring-your-own-devise policy for employees
  • Eye on the Trends: Organizations in the mortgage industry like Freddie Mac are aggressively leveraging big data for predictive analytics and investing in technology to simplify and enable mobile mortgage transactions

Bill Bradley, Senior Vice President and Chief Information Officer of CenturyLink

In this interview, Bill Bradley, Senior Vice President and Chief Information Officer of CenturyLink, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • His organization, CenturyLink, and his role within the organization
  • His multi-decade tenure at the organization, and how IT’s contribution to the organization has changed over that period of time
  • How IT recruits individuals from other parts of the organization, and the rotational program that exists within CenturyLink
  • Innovation, the role that IT plays in innovation, and the methods of innovation within the organization
  • The on-demand resource model within IT, and the rationale behind the model
  • Growth through acquisition, and the role that IT plays in M&A at CenturyLink
  • The importance of gaining knowledge of the business, rather than just the technology
  • Eye on the Trends: Mobile-first mentality, services approach to architecture, Agile methodologies, and analytics

Mike Giresi, CIO of Royal Caribbean

In this interview, Mike Giresi, CIO of Royal Caribbean Cruises, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Digital Transformation journey at Royal Caribbean
  • Importance of Executive sponsorship for IT
  • Role of CIO to as an interconnector between Enterprise strategy and IT implementation
  • Value of technology from a customer point of view
  • IT’s ability to gain customer feedback in a B2C organization
  • The needs of Data management and analytics
  • Implications of shadow IT
  • Bleeding technology trends for IT
  • Relevance of cross functional teams to help push innovation within IT forward

Gaurav Dhillon, Chief Executive Officer of SnapLogic

In this interview, Gaurav Dhillon, the Chief Executive Officer of SnapLogic, an enterprise application and data integration software development company, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Technologies and capabilities that are ripe for the Cloud
  • SnapLogic’s strategic advisor CIO Council
  • The criticality of integrating technologies and capabilities
  • Embracing the changing technology landscape
  • CIO as the Chief Integration Officer
  • Companies’ need for data scientists
  • Eye on the Trends: The potential of leveraging the Cloud and Big Data together, the potential to access customers and employees in new ways through mobile technologies, and how Analytics will evolve from Business Intelligence to influence everything from pricing, to fraud detection, to product optimization

Nic Borg, Chief Product Officer and Co-Founder of Edmodo

In this interview, Nic Borg, Chief Product Officer and Co-Founder of Edmodo, a privake K-12 classroom communication tool, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Revolution of the distribution model utilized by Edmodo and other virtual education platforms
  • The significance of focusing exclusively on as pre-K to grade 12 audience, and the challenges of reaching those of a younger age
  • The need for a digital platform in education
  • How Edmodo is designed primarily from the teacher’s point of view
  • Eye on the Trends:The growing importance and power of a global education network