Forum on World Class IT - 251 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Mike Schroepfer, Chief Technology Officer of Facebook

In this interview, Mike Schroepfer, Chief Technology Officer of Facebook, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • The three innovation pillars that underpin Facebook’s ten-year roadmap
  • The talent needs of Facebook extending beyond computer engineering
  • Strategies for unifying a diverse talent pool to achieve a common goal
  • Engaging in partnerships within the industry to accelerate the rate of technological change
  • How utilizing Facebook in the workplace can bolster productivity and collaborative efforts among employees
  • The idea of “cultural engineering” to build cohesion across an organization

Roger Pilc, Chief Innovation Officer of Pitney Bowes

In this interview, Roger Pilc, Chief Innovation Officer of Pitney Bowes discusses World Class IT principle two, Infrastructure, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Exploring the roles and responsibilities of the Chief Innovation Officer
  • Defining innovation, and the various types that exist at Pitney Bowes
  • The importance of cultivating an ecosystem of partners to accelerate efforts for innovation
  • The global innovation team at Pitney Bowes and how it approaches and organizes its work
  • Processes and methodologies for incubating innovation
  • Where Pitney Bowes draws its inspiration for innovation
  • Eye on the Trends: Internet of Everything, Commerce Cloud, Digital

John Hagel, Co-Chairman of Deloitte's Center for the Edge

In this interview, John Hagel, Co-Chairman of Deloitte’s Center for the Edge, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The meaning and intent of Deloitte’s Center For the Edge
  • Why the constant drive for efficiency will undermine the requirements of economic success for the future
  • The importance of scalable learning and its implications on performance improvement
  • Practices for instituting enterprise wide transformations
  • Defining the “Passion of the Explorer” and how to unlock the passion of your employees
  • How the American school system inhibits the development of true passion among its students
  • Business strategies of the most successful tech-companies in Silicon Valley

Mike Macrie, CIO of Land O’Lakes

In this interview, Mike Macrie, CIO of Land O’Lakes, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ongoing digital transformation that is taking place in the farms of America
  • How Land O’Lakes’ IT has evolved from a supporting function to an industry leader in innovation
  • An overview of technologies that he and his team have developed to help revolutionize the way farmers work
  • Successful management practices that he uses to streamline IT with the needs of the business, its partners, and clients
  • Important emerging skills to be considered by all aspiring technologists
  • The role of cybersecurity at Land O’Lakes
  • Methods to prospect new technologies for the business
  • Eye on the Trends: Internet of Things, Artificial Intelligence

Paul Chapman, CIO of Box

In this interview, Paul Chapman, CIO of Box, discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as Chief Information Officer of Box and how he prepared for that role
  • The ways in which he thinks about differentiating the business of Box
  • How his organization operates as the first “customer” of the company’s products
  • How he has built his team and planned his workforce from a skills and responsibilities standpoint, as a digital-native organization
  • What it is like to operate in an organization where change is not only inevitable, but also viewed as a source of strength
  • How Box views security as it invests in other forms of security, as well as its own
  • Eye on the Trends: Cloud, Security, and new work style

Scott Phoenix, Co-Founder of Vicarious

In this interview, Scott Phoenix, Co-Founder of Vicarious discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • The Artificial General Intelligence differs from Artificial Narrow Intelligence
  • How Vicarious is applying cognitive science to build next generation general intelligence algorithms
  • How AI may replace more jobs than it creates, and new economic and social constructs that could ease the societal shift
  • Vicarious’s decision to prioritize social good over investor returns, and why more companies should do the same
  • How Vicarious assembled an all-star group of investors including Elon Musk, Mark Zuckerberg, Jeff Bezos, and more
  • Education and if entrepreneurship can be taught in the classroom
  • The balance between the promise and peril of AI
  • World’s Fair style demonstrations of AI, including the recent AlphaGo win and Vicarious’s 2013 cracking of CAPTCHA
  • How Scott thinks about staffing, and how Vicarious’s bold mission acts as a magnet for top talent

Anne Margulies, University CIO of Harvard

In this interview, Anne Margulies, University Chief Information Officer of Harvard discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her role as the CIO of Harvard University
  • The strategic plans and future priorities of the IT organization
  • The IT Academy and how she builds new skills for her staff
  • How the IT Academy is administered, and how it functions
  • The toolkit of every IT professional and how she determines what skills are necessary within IT teams
  • Her history with massive open online courses (MOOCs) including edX and HarvardX
  • Eye on the Trends: The Internet of Things, Online Learning

Marcy Klevorn, CIO of Ford Motor Company

In this interview, Marcy Klevorn, CIO of Ford Motor Company discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her experience transitioning into the role of CIO of Ford
  • Strategic priorities for the past several years
  • How she has modified her strategic plans to encompass technology simplification
  • Innovation, and IT’s role in shaping the driver experience
  • The One Ford strategic business plan of the organization
  • Women in Technology and how she encourages other women to join the ranks of technology
  • The talent factory within Ford, and how its many alumni, including multiple Fortune 500 CIOs have been so successful
  • Her favorite vehicles, and the future of driverless technology in automobiles
  • How IT is able, as customers of the company, to provide feedback about its products

Amy Doherty, CIO of AARP

In this interview, Amy Doherty, CIO of AARP, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Her role as Chief Information Office of the AARP, and how he transitioned from the interim CIO role
  • Continuity during the transition of CIOs
  • Leadership and her approach to culture within IT
  • Communication within and outside of IT and the value inherent from improved communications
  • Innovation and how it is encouraged within IT
  • Security and how risk is managed across the enterprise
  • Women in IT and how she has helped improve opportunities for rising women in technology
  • Eye on the Trends: Cohesive user experiences, wearable technology, and autonomous vehicles

Trevor Schulze, CIO of Micron Technology

In this interview, Trevor Schulze, Chief Information Officer of Micron Technology , discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • How he became the first CIO of Micron Technology, and how he prepared to start the role
  • How his experience as an IT executive has helped him converse with senior management
  • How he organized himself during his first 100 days in the role of CIO
  • Some examples of the quick wins and organization changes he made upon joining Micron technology
  • Strategic imperatives within IT that he determined early in his tenure
  • Measures of success and how he has tracked the success of IT
  • How he has worked in companies that have IT as a focal area of the organization during his career path at many major technology brands
  • The war for talent within IT companies and how Micron’s university grants have helped benefit the organization to find strong talent within IT
  • How he considers the input of younger employees and the experience of more tenured employees
  • Eye on the Trends: Data as a strategic asset, machine learning, security