Forum on World Class IT - 311 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Tomasz Smaczny, Former Chief Information Officer of Cathay Pacific

In this interview, Tomasz Smaczny, the former Chief Information Officer of Cathay Pacific, an international airline of Hong Kong, discusses World Class IT principle one, People, principle two, Infrastructure, principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tomasz’ path into IT and to the role of CIO
  • IT’s role in enabling shared services and channel integration
  • How Enterprise Architecture acts as a tool to bring IT and the business closer together
  • The need to recruit and retain top talent
  • Eye on the Trends: The mobile channel and how it delivers value to customers, provides a high degree of personalization, and drives innovation

Patty Morrison, Executive Vice President of Customer Care Shared Services and Chief Information Officer of Cardinal Health

In this interview, Patty Morrison, EVP and CIO of Cardinal Health, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ways Patty’s experiences as a CIO have lent themselves to taking on additional roles in a customer facing business
  • The importance of having reliable and effective teams from direct reports down to below management levels to be an effective and successful “CIO plus”
  • The learnings from participating as a member of a Board of Directors and the value added to the Board from having a CIO’s perspective
  • The importance of analytics and the ways in which an IT department can include analytics as a core competency to further drive growth and success of a company through the IT team’s work
  • Eye on the Trends: The growing importance of and focus on speed – the various software and methodologies being developed with the aim of increasing speed of delivery and support as a driver of strategic growth

Marcy Klevorn, CIO of Ford Motor Company

In this interview, Marcy Klevorn, CIO of Ford Motor Company discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her experience transitioning into the role of CIO of Ford
  • Strategic priorities for the past several years
  • How she has modified her strategic plans to encompass technology simplification
  • Innovation, and IT’s role in shaping the driver experience
  • The One Ford strategic business plan of the organization
  • Women in Technology and how she encourages other women to join the ranks of technology
  • The talent factory within Ford, and how its many alumni, including multiple Fortune 500 CIOs have been so successful
  • Her favorite vehicles, and the future of driverless technology in automobiles
  • How IT is able, as customers of the company, to provide feedback about its products

Angela Yochem, CIO of Rent-A-Center

In this interview, Angela Yochem, CIO of Rent-A-Center, discusses World Class IT Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Executing Rent-A-Center’s digital transformation
  • CIOs driving business innovationt
  • Taking intelligent risks
  • The impact of a single decision across the enterprise
  • Keeping the end-customer at the front of the decision making process
  • Excelling in the First 100 Days
  • The two characteristics that board search committees are seeking in CIOs

    Methods for staying abreast of and understanding cutting edge technology

    Angela’s Entrepreneur as Residence experience

    Eyes on the trends: Fast prototyping and feedback, Artificial intelligence, STEM education

Horace Chu, Head of Information Management Services, Gammon Construction

In this interview, Horace Chu, the Head of Information Management Services at Gammon Construction, a leading construction company based in Hong Kong, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The benefits of being jointly owned by two parent companies
  • The alignment of all projects to IT and business strategy
  • Identifying opportunities for improvement through an internal satisfaction survey
  • Gammon’s approach to career development
  • How Gammon fosters an innovative culture
  • Eye on the Trends: The internal application of social computing for knowledge management and information sharing, as well as the use of smartphone technology to enhance awareness and opportunities in the recruiting process

Bruce Hoffmeister, Global Chief Information Officer of Marriott International

n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
  • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
  • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
  • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
  • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
  • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

Anne Margulies, University CIO of Harvard

In this interview, Anne Margulies, University Chief Information Officer of Harvard discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her role as the CIO of Harvard University
  • The strategic plans and future priorities of the IT organization
  • The IT Academy and how she builds new skills for her staff
  • How the IT Academy is administered, and how it functions
  • The toolkit of every IT professional and how she determines what skills are necessary within IT teams
  • Her history with massive open online courses (MOOCs) including edX and HarvardX
  • Eye on the Trends: The Internet of Things, Online Learning

Bill Miller, SVP & CIO of NetApp

In this interview, Bill Miller, CIO & SVP of NetApp, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Bill’s role in NetApp’s transformation from a data storage to a data management company
  • NetApp’s internal product testing initiatives: Customer-1 and NetApp on NetApp
  • The development of NetApp’s Data Fabric for seamlessly managing data
  • The valuable feedback loop created when your CIO or IT peers are your customers
  • How a culture of fraternity and flexibility encourages innovation
  • The three topics on every CIO’s mind
  • The importance of civility and collaboration for successfully running an IT department in a tech organization
  • Pre-working the First 100 Days plan
  • Eye on the Trends: Companies utilizing a hybrid of cloud-based utilities; Pay-as-you-go cloud model

Asiff Hirji, Partner at TPG Capital, Former President, COO, & CIO of TD Ameritrade

In this interview, Asiff Hirji, Partner at TPG Capital and Former President, COO, & CIO of TD Ameritrade, discusses World Class IT principle one, People, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • A career progression from application developer to business leader
  • The technical and business challenges to address through a merger
  • The importance of attracting, retaining, and developing the best talent
  • How vendors should articulate value to CIOs
  • Eye on the Trends: how to transform a business model through technology, and companies’ ability to position themselves amid technology change- such as cloud computing

Yves Behar, Founder of Fuseproject

In this interview, Yves Behar, Founder of Fuseproject, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His beginnings in design, his influencers, and how he places design at the intersection of commerce and culture
  • How Fuseproject engages clients like Jawbone and Herman Miller in order to craft contextualized designs
  • Fuseproject’s notable collaborative approach to design, and the role of universities in fostering this collaboration
  • Yves’ perspective on how to make a design successful across cultures
  • His inspirations and current work, including the upcoming launch of SmartLab from one of his many startups, August
  • Eye on the Trends: The ever growing importance of industrial design for businesses