Forum on World Class IT - 303 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Chris Lofgren, Chief Executive Officer of Schneider National

In this interview, Chris Lofgren, CEO of Schneider National, a multi-billion dollar trucking, logistics, and intermodal service provider, and discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Schneider National’s history as a early technology adopter
  • The transition from CIO to COO to CEO
  • The intersection of marketing and technology
  • Interacting with a CIO as a current CEO and former CIO
  • Eye on the Trends: the power of business analytics to find valuable trends that allow Schneider to proactively tackle both issues and opportunities

Brian Watson and Dan Roberts, Confessions of a Successful CIO

In this interview, Brian and Dan, co-authors of Confessions of a Successful CIO: How the Best CIOS tackle their toughest business challenges, discuss World Class IT Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

Paul Chapman, CIO of Box

In this interview, Paul Chapman, CIO of Box, discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as Chief Information Officer of Box and how he prepared for that role
  • The ways in which he thinks about differentiating the business of Box
  • How his organization operates as the first “customer” of the company’s products
  • How he has built his team and planned his workforce from a skills and responsibilities standpoint, as a digital-native organization
  • What it is like to operate in an organization where change is not only inevitable, but also viewed as a source of strength
  • How Box views security as it invests in other forms of security, as well as its own
  • Eye on the Trends: Cloud, Security, and new work style

Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP

In this interview, Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Terry’s role as AARP’s chief enterprise strategy and innovation officert
  • AARP’s innovation lab
  • Driving an IT team to “be” the business, not only support the business
  • AARP’s Formula for innovation: Innovation= Culture + Process
  • Why CIOs make great strategy leaders
  • AARP’s mission to close the digital literacy gap
  • AARP’s broad ecosystem of external partners

Greg Carmichael, President and Chief Operating Officer of Fifth Third Bank

In this interview, Greg Carmichael, President and COO of Fifth Third Bank, a $6 billion financial services company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from CIO to COO and President
  • Transferable skills between manufacturing and financial services
  • Increasing value of technology leadership at a financial services company
  • The benefits of being a CIO before being a broader business leader
  • Eye on the Trends: the opportunities presented by mobile and self-service technology, the benefits that arise from a ubiquitous, positive customer experience across these platforms, and the cost-savings due to the digitization of infrastructure

Emerson Spartz, CEO of Spartz Media

In this interview, Emerson Spartz, CEO of Spartz Media, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Emerson’s entrepreneurial spirit and his founding of MuggleNet at a very young age
  • His educational background, the rationale behind his early home-schooling, and his attendance at college despite the archetype of young entrepreneurs skipping higher education
  • Common characteristics of successful people and positive influences to Emerson
  • The science of virality; how Emerson became enamored with the idea of media influence, how Spartz media utilizes it today for generation of its content, and whether viral media represents a change in the future of media consumption
  • How businesses should be viewing virality
  • His take on parenting in the future

Mike Macrie, CIO of Land O’Lakes

In this interview, Mike Macrie, CIO of Land O’Lakes, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ongoing digital transformation that is taking place in the farms of America
  • How Land O’Lakes’ IT has evolved from a supporting function to an industry leader in innovation
  • An overview of technologies that he and his team have developed to help revolutionize the way farmers work
  • Successful management practices that he uses to streamline IT with the needs of the business, its partners, and clients
  • Important emerging skills to be considered by all aspiring technologists
  • The role of cybersecurity at Land O’Lakes
  • Methods to prospect new technologies for the business
  • Eye on the Trends: Internet of Things, Artificial Intelligence

Nick Colisto, Senior Vice President and Chief Information Officer of Xylem

In this interview, Nick Colisto, CIO of Xylem, discusses World Class IT Principle Four, IT & Business Partnerships and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Xylem’s transformative journey into a digital business
  • The advantages of evolving from individual systems to platforms
  • Xylem’s Integrated System IT platform that enables customer engagement, operating efficiency, and growth
  • Utilizing technology platforms to serve overall business priorities
  • Xylem’s Five Star Model
  • Methods for gaining insights from within and outside of the organization
  • Xylem’s five strategic priorities
  • The evolving organizational structure of IT
  • Eyes on the trends: IoT for the front office, Iot for the back office, managed services

John Hinshaw, Executive Vice President, Technology and Operations of Hewlett-Packard

In this interview, John Hinshaw, Executive Vice President of Technology & Operations of Hewlett-Packard, a $116 billion diversified technology company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His unique purview of responsibilities as EVP of Technology & Operations
  • How he uses technology to impact P&Ls across business units
  • The unique culture and pace of innovation at HP
  • Planning and building great IT leadership teams
  • Eye on the Trends: the innovations that HP is making in a variety of exploding realms. He foresees an even larger growth of the use of mobile and social technologies, and talks about the advantages of smaller and cheaper data centers

Jim Dubois, CIO of Microsoft

In this interview, Jim Dubois, CIO of Microsoft, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role and how he prepared for his role as an interim CIO
  • How he drove progress during his initial time as CIO
  • How he ensured that IT was on the same page with business units from a strategic standpoint
  • The changes that are reflected in the way IT now does its work
  • As CIO he acts as an initial customer to his organization, and how he can lend an empathetic ear to other customers of Microsoft
  • Some of the ways that the IT organization is able to work across multiple levels of the organization
  • The strategic roadmap for the future at Microsoft (including the ongoing integration with Nokia, as well as the move to a subscription basis for major Microsoft products)
  • Advice on how to move from an interim CIO to a full time fit for the position
  • Balancing innovation and security with his background as Chief Information Security Officer for Microsoft
  • Eye on the Trends: Big Data, Machine learning, BYOD capabilities, Digitization