Forum on World Class IT - 359 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Business Strategy

Horace Chu, Head of Information Management Services, Gammon Construction

In this interview, Horace Chu, the Head of Information Management Services at Gammon Construction, a leading construction company based in Hong Kong, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The benefits of being jointly owned by two parent companies
  • The alignment of all projects to IT and business strategy
  • Identifying opportunities for improvement through an internal satisfaction survey
  • Gammon’s approach to career development
  • How Gammon fosters an innovative culture
  • Eye on the Trends: The internal application of social computing for knowledge management and information sharing, as well as the use of smartphone technology to enhance awareness and opportunities in the recruiting process

Bruce Hoffmeister, Global Chief Information Officer of Marriott International

n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
  • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
  • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
  • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
  • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
  • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

Anne Margulies, University CIO of Harvard

In this interview, Anne Margulies, University Chief Information Officer of Harvard discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her role as the CIO of Harvard University
  • The strategic plans and future priorities of the IT organization
  • The IT Academy and how she builds new skills for her staff
  • How the IT Academy is administered, and how it functions
  • The toolkit of every IT professional and how she determines what skills are necessary within IT teams
  • Her history with massive open online courses (MOOCs) including edX and HarvardX
  • Eye on the Trends: The Internet of Things, Online Learning

Bill Miller, SVP & CIO of NetApp

In this interview, Bill Miller, CIO & SVP of NetApp, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Bill’s role in NetApp’s transformation from a data storage to a data management company
  • NetApp’s internal product testing initiatives: Customer-1 and NetApp on NetApp
  • The development of NetApp’s Data Fabric for seamlessly managing data
  • The valuable feedback loop created when your CIO or IT peers are your customers
  • How a culture of fraternity and flexibility encourages innovation
  • The three topics on every CIO’s mind
  • The importance of civility and collaboration for successfully running an IT department in a tech organization
  • Pre-working the First 100 Days plan
  • Eye on the Trends: Companies utilizing a hybrid of cloud-based utilities; Pay-as-you-go cloud model

Mickey Boodaei, Co-Founder and CEO of Transmit Security

In this interview, Peter High speaks with Mickey Boodaei, Co-Founder and CEO of Transmit Security. Among the topics they discuss include:

  • An overview of Transmit Security and its goal of building a cross-channel identity platform that is designed to simplify, accelerate, and reduce the cost of identity-related projects
  • The advantages to self-funding Transmit Security, including the strong drive and motivation to succeed that it instills
  • An overview of the cybersecurity landscape, which includes network security, endpoint security, and identity
  • The rationale behind starting Transmit Security – Mickey and Rakesh already founded companies in network security and endpoint security, so identity was the logical next step
  • How Transmit Security is able to stay ahead of the competition by working closely with its customers and having a flexible, scalable platform that allows them to build capabilities extremely quickly
  • The main criteria Mickey looks at when investing in startups, which is personal interest

Asiff Hirji, Partner at TPG Capital, Former President, COO, & CIO of TD Ameritrade

In this interview, Asiff Hirji, Partner at TPG Capital and Former President, COO, & CIO of TD Ameritrade, discusses World Class IT principle one, People, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • A career progression from application developer to business leader
  • The technical and business challenges to address through a merger
  • The importance of attracting, retaining, and developing the best talent
  • How vendors should articulate value to CIOs
  • Eye on the Trends: how to transform a business model through technology, and companies’ ability to position themselves amid technology change- such as cloud computing

Yves Behar, Founder of Fuseproject

In this interview, Yves Behar, Founder of Fuseproject, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His beginnings in design, his influencers, and how he places design at the intersection of commerce and culture
  • How Fuseproject engages clients like Jawbone and Herman Miller in order to craft contextualized designs
  • Fuseproject’s notable collaborative approach to design, and the role of universities in fostering this collaboration
  • Yves’ perspective on how to make a design successful across cultures
  • His inspirations and current work, including the upcoming launch of SmartLab from one of his many startups, August
  • Eye on the Trends: The ever growing importance of industrial design for businesses

Scott Phoenix, Co-Founder of Vicarious

In this interview, Scott Phoenix, Co-Founder of Vicarious discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • The Artificial General Intelligence differs from Artificial Narrow Intelligence
  • How Vicarious is applying cognitive science to build next generation general intelligence algorithms
  • How AI may replace more jobs than it creates, and new economic and social constructs that could ease the societal shift
  • Vicarious’s decision to prioritize social good over investor returns, and why more companies should do the same
  • How Vicarious assembled an all-star group of investors including Elon Musk, Mark Zuckerberg, Jeff Bezos, and more
  • Education and if entrepreneurship can be taught in the classroom
  • The balance between the promise and peril of AI
  • World’s Fair style demonstrations of AI, including the recent AlphaGo win and Vicarious’s 2013 cracking of CAPTCHA
  • How Scott thinks about staffing, and how Vicarious’s bold mission acts as a magnet for top talent

Mike Keller, CIO of Nationwide

In this interview, Mike Keller, CIO of Local Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Nationwide’s One-Brand alignment
  • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
  • Optimizing for both business intimacy and economies of scale
  • Vendor goverance
  • Workforce planning for developing and transitioning team members for evolving organizations
  • The opportunities provided by a long tenure as CIO
  • Leadership strategies for creating an environment of learning, collaboration, and innovation
  • Executive development and internal rotational development
  • Columbus 2020: a private/public partnership to encourage economic development
  • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility

Ann Dozier, Senior Vice President and Chief Information Officer of Southern Glazer's Wine and Spirits

In this interview, Peter High speaks with Ann Dozier, the Senior Vice President and Chief Information Officer of Southern Glazer’s Wine and Spirits. Among the topics they discuss include:

  • An overview of Glazer’s, North America’s largest wine and spirit distributor with over five thousand brands.
  • Ann’s role as CIO, where she is responsible for infrastructure, information security, the supply chain, digital, among other areas.
  • Glazer’s objective with digital as it relates to the customer experience, which is to ensure that customers and supplier-partners can interact with them on their terms
  • How Glazer’s has merged the IT organizations to ensure that the company is meeting State regulations while maintaining an entrepreneurial spirit within the company.
  • How the merger and integration with Legacy Glazer’s provided an opportunity to both integrate and update legacy systems.
  • How Glazer’s has leveraged their network of partners to drive the technology for the future.
  • How Glazer’s was able to complete a high-profile merger and add a national partnership while making sure the users did not feel the burden of all the movement by making excellent decisions and having the support of senior executives.
  • An eye on the trends: Business Intelligence, AI, IoT, Blockchain