Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: CIO Career Path

John Boushy, World Class IT Principle Four, IT and Business Partnerships, eSeminar with John Boushy, Former CEO of Ameristar Casinos, and Former CIO of Harrah’s Entertainment

This interview is the fourth in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P5-IT and Business Partnerships, John Boushy discusses the following ideas:

  • His advice for CIOs who wish to establish stronger ties with the business, and potentially follow in his footsteps to become the CEO of a major corporation
  • His thoughts on the vicissitudes of the CIO role in an era where business leaders are becoming more IT savvy
  • Changing the culture of the IT department to deliver value and calculate that value using business terms (ROI, NPV, IRR, etc.), as well as pushing for total cost of ownership (TCO) evaluations for all projects
  • John’s thoughts about whether we will see more CIOs emerging from the business rather that growing up through IT

Asiff Hirji, Partner at TPG Capital, Former President, COO, & CIO of TD Ameritrade

In this interview, Asiff Hirji, Partner at TPG Capital and Former President, COO, & CIO of TD Ameritrade, discusses World Class IT principle one, People, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • A career progression from application developer to business leader
  • The technical and business challenges to address through a merger
  • The importance of attracting, retaining, and developing the best talent
  • How vendors should articulate value to CIOs
  • Eye on the Trends: how to transform a business model through technology, and companies’ ability to position themselves amid technology change- such as cloud computing

Helen Cousins, Executive Vice President and Chief Information Officer of Lincoln Trust Company

In this interview, Helen Cousins, Executive Vice President and Chief Information Officer of Lincoln Trust Company, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Helen’s unorthodox path to CIO and how it contributed to her understanding of IT as part of a business
  • The value of the broader perspective due to a business background in Helen’s success as a CIO
  • The challenges and strategies in mending the relationship between IT and business to garner support and trust
  • The importance of appropriately marketing accomplishments in IT both internally as well as across the organization
  • Helen’s rise to becoming a Board level CIO and the impact of an IT executive’s perspective to the rest of the board
  • Eye on the Trends: The growing importance of cloud and mobile technology and the need to understand how to analyze and leverage risks to gain support for related projects

Suren Gupta, EVP of Technology & Operations at Allstate Insurance Company

In this interview, Suren Gupta, EVP of Technology & Operations of Allstate Insurance Company, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The innovative ways in which Allstate has structured its organization to most effective facilitate a significant business transformation, specifically the various mechanisms used to capture and fund innovative ideas from the ground up
  • The various ways in which Stewart has built cross-functional capabilities to pull knowledge from the disparate functions of R&D, IT, and business, in a way that enables a greater understanding of the organization’s needs.
  • The importance of sourcing technologists that are first and foremost businesspeople when building talent
  • The challenges and opportunities Stewart identified when serving as the lead integrator of two merging companies with distinctive cultures and processes
  • Suren’s hesitance, throughout his career, to focus on getting to that “next level” and his prescribed alternative
  • The increasing importance of a flexible and effective organizational structure through which the key principles of operation, execution, enablement, development, innovation, and differentiation are supported
  • Eye on the Trends: The societal changes and possibilities that will come with leveraging data for wisdom, Allstate’s “innovation councils” composed of senior technology and business leaders with the purpose of bringing new ideas to life

Dick Daniels, EVP and CIO of Kaiser Permanente

In this interview, Dick Daniels, Executive Vice President and CIO of Kaiser Permanente, discusses World Class IT principle three, Project/Portfolio Management, principle four, IT & Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • His role as CIO of Kaiser Permanente and how he organized his work starting on an interim basis
  • Some of the fine-tuning of the IT organization that he undertook upon rising to his CIO post
  • How Agile vs. Waterfall methodologies are used to ensure that projects continue moving forward
  • Whether he developed quick wins and areas of focus to prove success
  • How his prior work experience within the financial service industry compares to the healthcare space from a pace of technology adoption point of view
  • What methods he uses to engage his colleagues from internal and external partners of the IT department
  • How he organizes his team to bring innovation into the organization
  • What role external partners play in innovative activities and as sources of new ideas
  • Eye on the Trends: Mobile platforms, Video-conferencing with doctors, Digital membership cards

Guy Chiarello, President of First Data Corporation

In this interview, Guy Chiarello, President of First Data Corporation discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as President of First Data Corporation
  • Strategic priorities of the organization
  • Innovation, and how he measures whether the organization is innovating appropriately
  • The balance between innovation and security
  • How he thinks about “digital” and the evolution of digital business
  • How he has expanded beyond the typical “back-office” function of many CIOs to become client-facing
  • How he recruited the team around him, and what he looks for as an IT executive
  • How his experience as a CIO shapes his current relationship with First Data Corporation’s CIO
  • Recruiting and talent acquisition from colleges and universities
  • Advice he would give to other CIOs to rise beyond that position
  • Eye on the Trends: Cloud, Mobile, Social, Data, Security, and BlockChain

Mark Silver, Divisional Chief Information Officer of Siemens Health Services

In this interview, Mark Silver discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His ascent to the CIO role through a non-traditional path, and how he caught up on the learning curve without much technical coding expertise
  • How experience with the technical details of coding are less important for becoming a CIO than understanding the business and the way in which it interacts with technology
  • The concerning lack of higher education training technologists receive in interacting with business partners, and the need for the CIO to be the translator of business issues into technology solutions
  • The cultural issues surrounding the adoption of a social media strategy
  • The role IT can play in facilitating the social media strategy discussion and development

Chris Lofgren, Chief Executive Officer of Schneider National

In this interview, Chris Lofgren, CEO of Schneider National, a multi-billion dollar trucking, logistics, and intermodal service provider, and discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Schneider National’s history as a early technology adopter
  • The transition from CIO to COO to CEO
  • The intersection of marketing and technology
  • Interacting with a CIO as a current CEO and former CIO
  • Eye on the Trends: the power of business analytics to find valuable trends that allow Schneider to proactively tackle both issues and opportunities

Lee Congdon, Chief Information Officer of Red Hat

In this interview, Lee Congdon, Chief Information Officer of Red Hat, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The evolution of Lee’s responsibilities as a CIO within Red Hat, and the challenges of heading an engineer-dominant staff
  • The significance and direction of innovation within the IT department at Red Hat
  • How open-source, non-hierarchical organizations can flourish with the implementation of an Agile infrastructure
  • Eye on the Trends: The ever-increasing importance of cloud-computing and consumer based collaboration solutions

Brian Watson and Dan Roberts, Confessions of a Successful CIO

In this interview, Brian and Dan, co-authors of Confessions of a Successful CIO: How the Best CIOS tackle their toughest business challenges, discuss World Class IT Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include: