Forum on World Class IT - 337 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: CIO Career Path

Charlie Feld (Special Series Part 1 of 2), CEO of The Feld Group

In this interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • His career path as a CIO Hall of Famer
  • The “blind spot” that many executives have for IT
  • The history and transformation of IT and the CIO role
  • Customer-focused IT
  • The skill sets for the future IT leader
  • Eye on the trends: The evolution of the CIO into a strategic business leader

Ken Venner, Chief Information Officer of SpaceX

In this interview, Ken Venner, Chief Information Officer of SpaceX, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The need for business units and IT departments to communicate with and understand each other
  • The strategies he undertook to build a resilient IT workflow structure needed in a lean organization like SpaceX
  • Working with Elon Musk and deriving value and insights from other companies in his portfolio
  • The unique challenge of blue-printing and institutionalizing a CIO office at a dynamic organization like SpaceX
  • Eye on the Trends:Because of security regulations for aerospace companies, SpaceX aims to achieve efficiency and scale by vertically integrating all processes and maintaining full ownership of any solutions developed

Vic Bhagat, Executive Vice President, Enterprise Business Solutions and Chief Information Officer of EMC Corporation

In this interview, Vic Bhagat, EVP and CIO of EMC Corporation, discusses World Class IT principle four, IT Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The logic and detailed set up of his role at EMC
  • Insights and techniques he learned from managing vendors at GE
  • How he conducts strategic planning to make it a more collaborative process for various silos under his leadership
  • His advice on preparing for CIO-Plus roles
  • Eye on the Trends: How large organizations are increasingly looking at CIOs to become more than “information officers” and help them grow and enable the business

Jim Dubois, CIO of Microsoft

In this interview, Jim Dubois, CIO of Microsoft, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role and how he prepared for his role as an interim CIO
  • How he drove progress during his initial time as CIO
  • How he ensured that IT was on the same page with business units from a strategic standpoint
  • The changes that are reflected in the way IT now does its work
  • As CIO he acts as an initial customer to his organization, and how he can lend an empathetic ear to other customers of Microsoft
  • Some of the ways that the IT organization is able to work across multiple levels of the organization
  • The strategic roadmap for the future at Microsoft (including the ongoing integration with Nokia, as well as the move to a subscription basis for major Microsoft products)
  • Advice on how to move from an interim CIO to a full time fit for the position
  • Balancing innovation and security with his background as Chief Information Security Officer for Microsoft
  • Eye on the Trends: Big Data, Machine learning, BYOD capabilities, Digitization

Jim Fowler, CIO of General Electric

In this interview, Jim Fowler, Chief Information Officer at General Electric, discusses World Class IT Principle One, People, and Principle Two, Infrastructure, with Metis Strategy. Some of the topics discussed include:

  • How he has transitioned to the role of GE’s CIO, having come from GE Capital
  • His area of responsibility
  • The financial acumen required for the job, and how he associates with those that have a deeper financial background.
  • Digital, and his vision for it within the company, including the Predix platform
  • Succession and career planning within GE
  • How he has organized his first few months within the role of CIO
  • Security and how data is secured within GE

Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP

In this interview, Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Terry’s role as AARP’s chief enterprise strategy and innovation officert
  • AARP’s innovation lab
  • Driving an IT team to “be” the business, not only support the business
  • AARP’s Formula for innovation: Innovation= Culture + Process
  • Why CIOs make great strategy leaders
  • AARP’s mission to close the digital literacy gap
  • AARP’s broad ecosystem of external partners

Brad Strock, Chief Information Officer of PayPal

In this interview, Brad discussed World Class IT Principle Three, Project and Portfolio Management, and Principle Five, External Partnerships. Among the topics discussed include:

  • An overview of PayPal’s business, as well as Brad’s purview as CIO
  • PayPal’s transformation into a more customer-centric company, such as giving customers more choices of funding vehicles
  • How PayPal has successfully navigated the shift to mobile, resulting in a 50 percent increase in mobile payment volume in 2017
  • The top priorities that Brad is focused on, including security, stability, strategically enabling the company’s business strategy, and improving the company’s ability to effectively collaborate
  • Brad’s experience going from Bank of America, a traditional finance organization, to PayPal, one of the first digitally native companies in the finance space
  • Brad’s career path, including his path from engineer to finance industry to technology executive
  • Eye on the Trends: financial inclusion of the over 2 billion people globally without financial services, AI/ML/process robotics

Charlie Feld (Special Series Part 2 of 2), CEO of The Feld Group

In this special series part 2 interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • His book, Blind Spot IT, and his framework for IT-lead business transformation: Why, What, How, and Who?
  • Change management within IT and the broader scope of a business
  • The imperative of the CIO to proactively advocate for IT’s value contribution
  • Eye on the trends: The ability to create a “fabric of integration” that allows IT departments to react to an event and integrate in motion and in memory, without the contingency of ripping out and replacing legacy systems

Brook Colangelo, Senior Vice President & Chief Information Officer of Houghton Mifflin Harcourt

In this interview, Brook Colangelo, Senior Vice President and Chief Information Officer of Houghton Mifflin Harcourt, an educational and trade publisher, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His transition from CIO role at the White House to his current role
  • Steps he took to prepare for his new job
  • How he focused on “meta-listening” to identify problems and achieve results in his first 100 days
  • His philosophy to focus on customer and user experience first and then designing the technology behind it
  • Eye on the Trends: Education and the ways to enable and adapt to the learning process as the next frontier in technological innovation

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare