Forum on World Class IT - 315 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: CIO Career Path

Sheleen Quish, VP and CIO of Ameristar Casinos

In this interview, Sheleen Quish discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • IT’s role as the critical toolbox to be successful and to drive positive change, process re-engineering, and improvements across the business
  • The importance of selling your team on your particular philosophy of IT management
  • The necessity of showing IT that the business is not the enemy, but the reason IT exists
  • Key steps to take as a new CIO
  • How and when to undertake infrastructure upgrades

Stephen Gillett, Executive Vice President, Chief Operating Officer of Symantec

In this interview, Stephen Gillett, Executive Vice President and Chief Operating Officer at Symantec, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression to the CIO role and beyond
  • Stephen’s role in transforming the use of technology during his time at Starbucks
  • How Stephen leveraged his experiences with innovation in his role at Best Buy Digital
  • Stephen’s current experience as COO of Symantec
  • Stephen’s advice for CIOs and IT VPs who aspire to CIO Plus and Beyond CIO roles
  • Eye on the Trends: The transformation of IT’s role within the enterprise and the emergence of a new generation of CIOs

Patty Morrison, Executive Vice President of Customer Care Shared Services and Chief Information Officer of Cardinal Health

In this interview, Patty Morrison, EVP and CIO of Cardinal Health, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ways Patty’s experiences as a CIO have lent themselves to taking on additional roles in a customer facing business
  • The importance of having reliable and effective teams from direct reports down to below management levels to be an effective and successful “CIO plus”
  • The learnings from participating as a member of a Board of Directors and the value added to the Board from having a CIO’s perspective
  • The importance of analytics and the ways in which an IT department can include analytics as a core competency to further drive growth and success of a company through the IT team’s work
  • Eye on the Trends: The growing importance of and focus on speed – the various software and methodologies being developed with the aim of increasing speed of delivery and support as a driver of strategic growth

Celso Guiotoko, Alliance Global VP, Corporate VP, and CIO of Renault-Nissan

In this interview, Celso Guiotoko, Alliance Global VP, Corporate Vice President, and CIO of Renault-Nissan, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His areas of responsibility at Renault/Nissan
  • Leadership characteristics underneath Celso (decentralized v. centralized) for Nissan and Renault respectively
  • Best and Vitesse programs at Renault Nissan
  • Technology changing the way in which consumers are likely to experience driving in their car
  • The future of autonomous automobiles
  • How IT and the engineering/research areas work together
  • Eye on the Trends: 3D modeling, and the internet of things in the manufacturing/production line

Sophie Vandebroek, CTO of Xerox and President of the Xerox Innovation Group

In this interview, Sophie Vandebroek, Chief Technology Officer of Xerox and President of the Xerox Innovation Group, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Her roles as Chief Technology Officer of Xerox and as President of the Xerox Innovation Group
  • The creation of strategy and interaction with customers that the team focuses on
  • “Dreaming” sessions and the process of innovation at Xerox
  • What skills are growing in demand at Xerox
  • How the innovation and creative idea creation process are linked with the idea of fun
  • Xerox’s path ahead to bringing more female talent into the technical ranks of the organization
  • PARC (the Palo Alto Research Center) and its influence on the greater Xerox organization

Baljit Dail, CEO of JDA Software

In this interview, Baljit Dail, CEO of JDA Software, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Importance of cross-functional team work to figure out product offerings
  • Continually improving talent management and building people skills
  • Importance of technology to drive strategic decisions
  • Staying abreast of the competitive landscape
  • Importance of investments in R&D towards developing more integrations
  • Traditional brick and mortar retails versus digital natives
  • Eye on the Trends: Talent Management; Integration Platform; Supply Chain Solutions

Tim Harvey, Executive Vice President of Shared Services & Chief Information Officer of Hilton Hotels Corporation

Among other topics, Tim discusses the following issues with Metis Strategy

  • Localizing a global ERP system to function across 77 countries
  • Using technology to help companies merge and split apart
  • Rolling out a loyalty program across thousands of properties in four months
  • Leveraging experiences as a CIO to successfully run other areas of a company
  • How to use a technology solution to not only match competitor business performance, but to quickly surpass it

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Jon Harding, Global CIO of Conair Corporation

In this interview, Jon Harding, Global CIO of Conair Corporation, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

  • The centralized structure of IT within Conair
  • The methodology of expanding an organization’s information technology system on a global scale
  • Vendor management practices, and the implications of local and more global partnerships for a major corporation
  • Eye on the Trends: The potential of big data, and the internet of things – ability of all sorts of devices to communicate

Christopher Hjelm, Senior VP, CIO for The Kroger Co.

In this interview, Christopher Hjelm, Senior VP, CIO for The Kroger Co., discusses World Class IT principle two, infrastructure, and principle four, IT & business partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role at Kroger
  • How his team manages to interact with customers and vendors within this industry
  • Innovation in self-service and customers’ adoption of and interaction with developments in technology
  • His experience as a board member on Kindred Healthcare, Inc. and Rehabcare Group, Inc., among others
  • Eye on the Trends: open sourcing of technology to increase productivity and increasing data analytics