Forum on World Class IT - 363 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: CIO Career Path

Mike Kistner, Chairman and Chief Executive Officer of Pegasus Solutions

In this interview, Mike Kistner discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a recession presents opportunities to provoke more change with less resistance
  • The need to reassess reengineered processes in order to constantly stay relevant
  • How the path of CIO to CEO will continue to become a more popular trend
  • The importance of balance between business acumen and IT prowess for IT personnel
  • How including vendors and customers in the technology roadmap can help improve product development

Greg Carmichael, President and Chief Operating Officer of Fifth Third Bank

In this interview, Greg Carmichael, President and COO of Fifth Third Bank, a $6 billion financial services company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from CIO to COO and President
  • Transferable skills between manufacturing and financial services
  • Increasing value of technology leadership at a financial services company
  • The benefits of being a CIO before being a broader business leader
  • Eye on the Trends: the opportunities presented by mobile and self-service technology, the benefits that arise from a ubiquitous, positive customer experience across these platforms, and the cost-savings due to the digitization of infrastructure

Jamie Miller, Senior Vice President and Chief Information Officer of General Electric

In this interview, Jamie Miller, Senior Vice President and Chief Information Officer at General Electric, the Fortune 500 American multinational giant, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness and advantages of taking on the role of the CIO coming from a deep Finance and Accounting background.
  • The advantages of having sat on the customer/user side of the table in determining IT strategy during a CIO’s first 100 days.
  • The value of seeking advice from a variety of sources when understanding technology during strategic planning – from large corporations to small tech startups.
  • The intricacies of interacting with and leading business unit CIOs in a company of the size and scale of GE.
  • The importance of metrics and the various ways metrics can be structured around a strategic plan or vice-versa.
  • Eye on the trends: Mobility and the Cloud. While mobility is much more well-formed than Cloud technology, there is significant innovation in the ways mobility can be thought of and applied to various industries and companies. In terms of the cloud, the growing understanding and implications of the various facets of Cloud technology – SaaS base and Infrastructure as a Service base.

Jean-Michel Ares, Group Head of Technology & Operations, BMO Financial Group

In this interview, Jean-Michel Ares, Group Head of Technology & Operations at BMO Financial Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The imperative, at BMO Financial Group and within the broader financial services industry, to combine the functions of technology and operations under a single executive
  • Jean-Michel’s belief in the ability of leadership along the lines of operational excellence, transformation, and innovation to set every CIO on the path to greatness
  • The four outlined “areas of focus” for Jean-Michel’s team in the coming year
  • Jean-Michel’s renewed focus on enterprise security, as well as the important role of external partnerships and networks in securing an organization’s data and resources
  • The great opportunity of each CIO to build strong personal networks, later leveraging those networks to solve complex challenges faced by those within and external to their industry or role
  • Eye on the Trends: The combination of analytics, mobility, social networks, and the Internet of Things in shaping the new technological enterprise

Donagh Herlihy, EVP of Digital and CIO of Bloomin' Brands

In this interview, Donagh Herlihy, Executive Vice President of Digital and CIO of Bloomin’ Brands, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • A review of Bloomin Brands and its entities across the United States
  • His role and responsibilities as EVP of Digital
  • How he manages the digital team, managing digital separately from IT
  • The digital consumer journey and how he engages customers to find insights amongst customer groups
  • How he feels about CIOs undertaking the responsibility of “Digital” within an enterprise
  • How he has taken on additional responsibilities within the organization
  • How he encourages his IT team to translate consumer technology advances to enterprise technology change
  • Eye on the Trends: Improving consumer technology and the consumerization of IT

Susan Swart, CIO, International Monetary Fund

In this interview, Susan Swart, CIO of the International Monetary Fund, discusses World Class IT Principle One, People, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Organization of the IT department given the broad purview of the IMF
  • Sought-after skills and qualities of IT team members
  • Creating a new ecosystem with the engagement of new partners
  • Her path as an executive and advice for women in the field
  • Mentoring programs and the importance of increasing the pool of potential female hires
  • Eye on the trends: AI in surveillance and natural language processing, Fintech, block chain

Greg Carmichael, President and Chief Executive Officer of Fifth Third Bank

In this interview, Greg Carmichael, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The role of technology in Fifth Third’s business-to-business (B2B) and business-to-customer (B2C) relationships
  • Fifth Third’s multi-pronged technology division
  • Firth Third’s three-phrased strategy for developing and delivering new technologies
    • Why CIOs need to know each business within the enterprise
    • Greg’s career path from CIO to CEO

    Mike Capone, Chief Executive Officer at Qlik

    In this interview, Peter High speaks with Mike Capone, Chief Executive Officer of Qlik. Among the topics they discuss include:

    • An overview of Qlik’s, a leading provider of analytics software and visualization analytics, and their focus on the user experience.
    • How Qlik engages their diverse customers, which include end users, department heads, functional areas, and IT.
    • How Qlik solves a larger problem than their competitors by focusing on the entire data platform as opposed to just end-user analytics.
    • How the complexity of analytics results in a slightly slower transition to a full cloud model, and how Qlik is at the forefront of that transformation.
    • The value Qlik provides its customers by giving them an integrated platform to solve all their analytics needs.
    • How Mike’s experience as a former CIO allows him to better understand the product and persona Qlik is selling as well as empathize with the customer’s difficult task of dealing with a heterogeneous vendor environment.
    • Mike’s decision to hold a variety of different experiences in his 26 years at ADP as opposed to holding the same title at multiple firms.
    • Advice to CIO’s looking to advance beyond the CIO role such as ignoring those who say it is not possible, leveraging your network, and having the willingness to take unique experiences that force you out of your comfort zone.
    • Qlik’s free data literacy program, and the company’s social responsibility to increase data literacy around the world.

    Rob Austin and Richard Nolan, Authors of The Adventures of an IT Leader

    In this interview, Rob Austin and Richard Nolan discuss their book “The Adventures of an IT Leader” with Metis Strategy. Some of the topics discussed include

    • How a functioning narrative can engage the generation of digital natives to absorb important challenges that a new CIO must prepare for
    • The evolution of IT into a more strategic and critical role than in the past
    • How the CIO truly holds a business management position
    • The importance of a CEO treating IT as a participative, rather than as a spectator sport
    • How the book has found resonance with many CIO leaders as an accurate and telling depiction of their everyday life

    Vivek Kundra, Executive Vice President, Emerging Markets of Salesforce.com

    In this interview, Vivek Kundra, Executive Vice President of Emerging Markets at Salesforce.com, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • His career progression from first federal CIO to his role at Salesforce.com
    • Technology in the Obama presidential campaign
    • How brand ownership is shifting to consumers
    • The evolution of the CIO
    • Why IT leaders can and must use technology to invent and reinvent new markets
    • Eye on the Trends: With close to 5 billion mobile devices globally, Kundra foresees the ability for users to “instrument the planet.”- how big data algorithms can be used to look at the grievances and recommendations that consumers are sharing, and analyze that data to determine how to better and more personally serve them