Forum on World Class IT - 354 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: CIO Career Path

David McCue, Corporate Vice President and Chief Information Officer of Computer Science Corp (CSC)

In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • David’s role and responsibilities as Global CIO and Corporate Vice President
  • CSC’s three-legged approach to global governance
  • Standardizing around process, not technology, and deploying global solutions
  • Methods for effective best practice sharing
  • Approaching the role of CIO from a business perspective
  • Eye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage

Rob Lux, Senior Vice President & Chief Information Officer of Freddie Mac

In this interview, Rob Lux, Senior Vice President and Chief Information Officer of Freddie Mac, a public government sponsored enterprise , discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Rob’s team’s role in helping Freddie Mac recover from the economic downturn
  • How Freddie Mac approached Walmart, Visa, and other private sector firms for data management advice
  • The external benchmarks and KPIs used at Freddie Mac
  • The work culture at Freddie Mac, including IT innovation competition and bring-your-own-devise policy for employees
  • Eye on the Trends: Organizations in the mortgage industry like Freddie Mac are aggressively leveraging big data for predictive analytics and investing in technology to simplify and enable mobile mortgage transactions

Bruce Hoffmeister, Global Chief Information Officer of Marriott International

n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
  • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
  • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
  • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
  • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
  • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

David Bray, Chief Information Officer of the Federal Communications Commission

In this interview, David Bray, Chief Information Officer of the Federal Communications Commission, discusses World Class IT principle 1, People, principle 2, Infrastructure, and Principle 4, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role as CIO within the FCC
  • How he prioritized his work as he began at the organization
  • How he has matched the skillsets needed at the FCC to the skills needed for future technology trends
  • The drive towards cloud infrastructure and how he balances that desire with security concerns
  • His prolific use of social media
  • His quest for learning and how he has balanced it against his professional work
  • His path to the public sector and public service
  • The desire for increased collaboration between the public and private sector
  • Eye on the Trends: International relationships in Australia and Taiwan as a bridge from East to West, the Internet of Everything, Crowdsourcing
  • Antoine Blondeau, CEO of Sentient Technologies

    In this interview, Antoine Blondeau, CEO of Sentient Technologies, discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

    • The state of the artificial intelligence industry and his work over the past fifteen years
    • How Sentient Technologies has applied there work to the retail and online shopping industry
    • How the technology maps out the process of interaction to create a better user experience
    • The large amount of capital currently held by Sentient Technologies and his plans for those funds
    • The war for talent in Silicon Valley
    • The balance between innovation and safety within the artificial intelligence industry
    • How he thinks about artificial intelligence in his daily life
    • The strategic planning process, and what he sees coming in the next five to ten years
    • Why he chose to pursue his career in the United States as opposed to Europe

    Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

    In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • The challenges and advantages of being a CIO in a tech company
    • Agility in a fast-growing, evolving organization verses agility in a mature organization
    • The partnership between Akamai’s IT and product teams in developing and testing new solutions
    • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
    • Driving enterprise strategy by leveraging a culture of expansive thinking
    • Eye on the trends: disrupting infrastructure paradigms

    Anil Cheriyan, Former Chief Information Officer of SunTrust

    In this interview, Anil discussed World Class IT Principle Four, IT and Business Partnerships, Principle Five, External Partnerships, among other topics including:

    • Anil’s plans after he retires from SunTrust, including traveling, continuing to serve on advisory boards for late-stage growth startups, continuing to consult and advise companies, and pursuing a board position at a public company
    • How Anil came to advise growth-stage startups by developing relations during his tenure as CIO, and the ways in which startups benefit from a CIOs perspective, such as on the topics of attracting talent and pursuing revenue opportunities
    • How Anil addressed SunTrust’s fragmented approach to digital by hiring business segment CTOs, a Chief Data Officer, and an enterprise-level Chief Digital Officer, all of which reported to him as CIO
    • The siloed state SunTrust’s technology group was in when Anil joined, and how Anil broke those silos down over the course of a six-year transformation that implemented a new operating model to drive alignment, cost transparency, and strategic investment decisions
    • The advantages Anil sees to having been a consultant earlier in his career, including gaining experience in driving change management and business alignment, as well as working closely with the leadership team at SunTrust
    • SunTrust’s transition from an innovation strategy of ad hoc hackathons and collaborative office hours to a comprehensive framework that leveraged an agile way of working, a DevOps mindset, and new technologies like the cloud and AI

    Bruce Parker, Former Chief Executive Officer of AirNet Systems and Managing Director of IT Management Group

    In this interview, Bruce Parker discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

    • How a good CIO is well prepared to become a good CEO
    • Gaining the business’ trust in order to align and innovate
    • The keys to building successful relationships with external partners
    • How to build international teams and to expand into different regions with diverse cultures

    Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership

    In this interview, Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • How the role of the CIO has evolved over the years
    • The genesis of Martha’s book The CIO Paradox
    • The characteristics of successful contemporary CIOs
    • How CIOs will need to focus on developing and obtaining individuals with both business and technical expertise for their teams
    • Eye on the Trends: The need to meet consumer technology demands and the increased focus on data analytics.

    Tracey Rothenberger, Executive Vice President and Chief Operating Officer of Ricoh Americas Corporation

    In this interview, Tracey Rothenberger, Executive Vice President and Chief Operating Officer of Ricoh Americas Corporation, a multinational imaging and electronics company, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • The role and evolution of the role of CIOs and COOs
    • The advantages gained as a C-level executive from having a CIOs perspective
    • The importance of strategy to being a successful leader
    • The role of social media both internally and externally in a company
    • Eye on the Trends:The growth of smartphones and tablets and their impact on augmented reality’s presence and power in marketing