Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Cloud Computing

Karl Salnoske, Executive Vice President, Service Delivery, & Chief Information Officer of GXS

In this interview, Karl Salnoske discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The increasing importance of domain knowledge among IT employees
  • The importance of governance in any transformation program
  • Building a core competency around project management
  • The importance of closely managing outsourcing
  • The increasing usage of cloud computing and social media in business

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

Anant Agarwal, President of edX

In this interview, Anant Agarwal, President of edX, a prominent MOOC, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind edX
  • Four aspects that make edX different from the other MOOCs
  • How edX benefits both its university partners and other universities unaffiliated with edX
  • edX’s KPIs
  • edX’s new strategic forays in to content for Advanced Placement (AP) tests and corporate training
  • Eye on the Trends: Increasing focus on research at MOOC-partner universities, blended courses at universities that combine online and traditional learning

Mark Brewer, Chief Information Officer of Seagate Technology

In this interview, Mark Brewer, Chief Information Officer of Seagate Technology, discusses World Class IT principle 1, People, principle 2, Infrastructure, and Principle 4, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • • His nearly two decade tenure as CIO and the changes he has seen
  • • How he creates a culture of innovation
  • • The changing role that IT plays in the business
  • • Communication, transparency, and the multiple platforms he uses to communicate internally and externally
  • • How he manages a broadly distributed workforce
  • Eye on the Trends: Balancing Innovation and security, Cloud Storage, and Increasing Digital Content
  • Dave Smoley, CIO of AstraZeneca

    In this interview, Dave Smoley, CIO of AstraZeneca discusses WorldClass IT Principle One, People, Principle Two, Infrastructure and Principle Four, IT and Business Partnerships. Some of the topics discussed include

    • Transforming IT: Five pillars that guided the move to insourcing
    • Leveraging cloud computing through use of a six-point cloud tool kit
    • Effective change management
    • Realizing the goal of making IT “twice as good at half the cost”
    • Recruitment in light of the move to insourcing
    • Innovation and experimentation
    • Eye on the trends: machine learning, cloud computing, mobile apps, UX, voice recognition, video, cyber

    Mark Settle, World Class IT Principle Two, Infrastructure, eSeminar with Mark Settle, Chief Information Officer of BMC Software

    This interview is the second in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P2-Infrastructure, Mark Settle discusses the following issues with Metis Strategy

    • The emergence of Enterprise Architecture and Vendor Management Offices as major trends in Infrastructure
    • With each of the new opportunities that he has pursued, the steps Mark has taken to get his mind around the challenges that each infrastructure environment has entailed
    • The kinds of organizations that are more or less ripe for outsourcing infrastructure including the factors that CIOs should consider when weighing this option
    • The methods Mark has used to express the needs and activities related to Infrastructure to his business colleagues
    • Mark’s thoughts related to Cloud Computing and Virtualization

    Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft

    In this interview, Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft, discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • The genesis of Microsoft IT’s transformation to align to business processes
    • How IT must go beyond collaboration and digitally connect the organization across business units
    • How Microsoft employs an IT transformation method referred to as “GET”
    • The new skills that need to be promoted as a result of the transformation
    • Eye on the Trends: Cloud computing and how it facilitates the digital process journey Microsoft is undertaking through improved scalability and flexibility

    Nic Borg, Chief Product Officer and Co-Founder of Edmodo

    In this interview, Nic Borg, Chief Product Officer and Co-Founder of Edmodo, a privake K-12 classroom communication tool, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • Revolution of the distribution model utilized by Edmodo and other virtual education platforms
    • The significance of focusing exclusively on as pre-K to grade 12 audience, and the challenges of reaching those of a younger age
    • The need for a digital platform in education
    • How Edmodo is designed primarily from the teacher’s point of view
    • Eye on the Trends:The growing importance and power of a global education network

    Timothy Kasbe, Chief Operating Officer of Gloria Jeans

    In this interview, Timothy Kasbe, Chief Operating Officer of Gloria Jeans, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • A review of Gloria Jeans and his role as Chief Operating Officer
    • Strategic priorities and his roadmap for the next several years
    • His international career, and how he has adjusted to a role within Russia
    • Retail within Russia and how he has found the technical capabilities of Gloria Jeans, and Russia, from a broader perspective
    • Sources of innovation and how they have changed in the retail space across his career
    • How his time as CIO has prepared him to be the COO
    • Advice on how to follow this same path as a CIO at another company
    • How he handles internal versus external security capabilities
    • Eye on the Trends: Human Technology Interfaces, Virtual Reality, the Internet of Things, Machine Learning, Cloud Computing, the Digitization of Enterprise, Customer Centricity, Security

    Norm Fjeldheim, CIO and Head of Global Facilities of Illumina

    In this interview, Norm Fjeldheim, CIO and Head of Global Facilities at Illumina, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • Illumina’s role in improving health
    • Multiple management and organizational roles for CIOs
    • Importance of technology to drive strategic decisions
    • Cyber security
    • Marriage of technology and facilities
    • Collaboration between employees and divisions
    • Eye on the Trends: DevOps Model