Forum on World Class IT - 299 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Cloud Computing

Jim Flyzik, President of The Flyzik Group, and Former Chief Information Officer of the Department of Treasury

In this interview, Jim Flyzik discusses principles one, two, three, and four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT is capable of addressing a number of the US government’s problems through cost cutting and improved customer service
  • The steps taken to drive substantial streamlining efforts across government agencies
  • The importance of approaching problem solving by framing an “Imagine if” scenario, and working backward from that to create actionable steps
  • How to engender support for technology change amidst skeptics
  • How to establish meaningful and productive relationships with business partners , and the need to structure the relationship such that he or she views IT as capable of solving his or her business problems
  • His experience of working with the Secret Service, and recognizing the need to approach cyber security as proactive risk management as opposed to reactive break fixing
  • Eye on the trends: enhanced visualization technology to improve the communication of ideas, wireless & mobility and the ability for the intersection of time and distance to approach zero, cloud computing, identity management, business intelligence, cyber security, and the potential for the “open source” trend to drive the proliferation of open architectures within IT departments

Ben Fried, Chief Information Officer of Google

In this interview, Ben Fried, Chief Information Officer of Google discusses principle two, Infrastructure, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Role of IT at Google
  • Ben’s priorities for IT
  • Google’s “20% Time” and Open Source openness
  • The “corporatization of consumer technologies” (or the consumerization of IT)
  • Cloud computing’s benefits and impact on IT
  • The future IT worker
  • Eye on the trends: The criticality of browser security and how it should not be an afterthought for CIOs, the rise of Android and tablets in the enterprise and the need for CIOs to proactively manage, rather than react to the change, and the emergence and potential of the Chrome Operating System to solve many of the challenges brought on by personal computing

Chris Scalet, Former Executive Vice President of Global Services and Chief Information Officer of Merck

In this interview, Chris Scalet, the former EVP, Business Services and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Chris familiarizes himself in new environments through engaging business leaders
  • How Chris’ role expanded as Merck built a multifunctional shared services capability
  • How Merck focused on the three step model of consolidate, integrate, and optimize
  • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
  • How the CIO role has evolved such that CIOs are more about the business than they are technology
  • Eye on the Trends: Mobility and how it changes the way we interact with customers, business partners, and employees; the need for CIOs to embrace and appropriately manage consumerization of IT, and how cloud computing will become more pervasive

Vic Bhagat, Executive Vice President, Enterprise Business Solutions and Chief Information Officer of EMC Corporation

In this interview, Vic Bhagat, EVP and CIO of EMC Corporation, discusses World Class IT principle four, IT Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The logic and detailed set up of his role at EMC
  • Insights and techniques he learned from managing vendors at GE
  • How he conducts strategic planning to make it a more collaborative process for various silos under his leadership
  • His advice on preparing for CIO-Plus roles
  • Eye on the Trends: How large organizations are increasingly looking at CIOs to become more than “information officers” and help them grow and enable the business

Ron Ross, Fellow of the National Institute of Standards and Technology

In this interview, Ron Ross, Fellow at the National Institute of Standards and Technology, discusses World Class IT Principle Two, Infrastructure and Principle Five, External Partnerships. Some of the topics discussed include:

  • His organization, the National Institute of Standards and Technology, and his role within it
  • The paradigm shift in the complexity of technology and our ability to protect it
  • How the Internet of Things complicates the security problems already in place
  • NIST’s publication – Systems Security Engineering: An Integrated Approach to Building Trustworthy Resilient Systems
  • Who NIST engages for their publications and how they engage with their partners
  • TACIT Security – Threats, Assets, Complexity, Integration, and Trustworthiness
  • How people-centric security problems can be better addressed
  • The role that business continuity and disaster recovery plans play in security
  • Building security into systems to increase the level of confidence in systems

Jay Levine, Senior Vice President and Chief Information Officer of Blue Cross Blue Shield of Minnesota

In this interview, Jay Levine discusses principles one, People, two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • Jay’s priorities of focusing in the near term on addressing government mandates while in the longer term preparing his company for the shift to a business to consumer environment
  • The dramatic changes to the health insurance supply chain, and how regulatory measures are driving significant technology modernization and transformation
  • How Blue Cross Blue Shield of MN is approaching the uncertainty of legal regulations in health reform, as well as the bets the company is making regardless of regulation
  • How, when taking on a new CIO position, one must commit to obsessive learning about a new industry while also identifying parallels with other industry experience
  • The necessity to run a non-profit like a for-profit business, while heavily appreciating the community-oriented mission of the company
  • How the health insurance industry lags others in its adoption of commodity labor and software solution, and how this will be a necessary shift in approach in order to meet the increasing time to market demands of a business to consumer market
  • Eye on the trends: Mobile devices’ ability to provide rich data anywhere, cloud computing playing a role in agility, and the ability for Software as a Service (SaaS) to enable transformational efforts in a shorter time period

Charlie Feld (Special Series Part 2 of 2), CEO of The Feld Group

In this special series part 2 interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • His book, Blind Spot IT, and his framework for IT-lead business transformation: Why, What, How, and Who?
  • Change management within IT and the broader scope of a business
  • The imperative of the CIO to proactively advocate for IT’s value contribution
  • Eye on the trends: The ability to create a “fabric of integration” that allows IT departments to react to an event and integrate in motion and in memory, without the contingency of ripping out and replacing legacy systems

Bill Krivoshik, Senior Vice President and Chief Information Officer of Time Warner

In this interview, Bill Krivoshik, the SVP and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Bill’s first steps in taking on the enterprise CIO role at Time Warner
  • How the enterprise CIO role helps Bill drive efficiencies through standardization across business units
  • How Bill employs a peer mentor group as opposed to a vendor management group
  • The value of Time Warner’s brand in attracting and retaining top talent
  • Eye on the Trends: Cloud and SaaS, and how it enables organizations to shift from a fixed to variable cost structure, as well as the consumerization of IT and mobility, and how it enables access to information on any device

Colin Boyd, Chief Information Officer of Johnson Controls

In this interview, Colin Boyd, CIO of Johnson Controls, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The challenges of enabling the IT function to be valuable partners to colleagues outside of IT, particularly how his team was able to weave itself into the technical depth of the broader organization
  • The evolving role of IT as it moves to support the technology behind the actual product being sold
  • The early challenges Colin faced when transitioning to a new company, industry, and technical role amidst the 2008 financial crisis
  • Colin’s view of the “transportability of IT” as a skill that CIOs can master, regardless of their previous experience within industry
  • His tactical approach in shifting the culture around information technology from a static, cost-oriented center to a dynamic, value-oriented function
  • Eye on the Trends: The ascending trend of computing capacity within the automotive and transportation industries, the lessening imperative of companies to consolidate transactional systems in pursuit of business intelligence

Paul Chapman, CIO of Box

In this interview, Paul Chapman, CIO of Box, discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as Chief Information Officer of Box and how he prepared for that role
  • The ways in which he thinks about differentiating the business of Box
  • How his organization operates as the first “customer” of the company’s products
  • How he has built his team and planned his workforce from a skills and responsibilities standpoint, as a digital-native organization
  • What it is like to operate in an organization where change is not only inevitable, but also viewed as a source of strength
  • How Box views security as it invests in other forms of security, as well as its own
  • Eye on the Trends: Cloud, Security, and new work style