Forum on World Class IT - 319 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Collaboration

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

Jean-Michel Ares, Group Head of Technology & Operations, BMO Financial Group

In this interview, Jean-Michel Ares, Group Head of Technology & Operations at BMO Financial Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The imperative, at BMO Financial Group and within the broader financial services industry, to combine the functions of technology and operations under a single executive
  • Jean-Michel’s belief in the ability of leadership along the lines of operational excellence, transformation, and innovation to set every CIO on the path to greatness
  • The four outlined “areas of focus” for Jean-Michel’s team in the coming year
  • Jean-Michel’s renewed focus on enterprise security, as well as the important role of external partnerships and networks in securing an organization’s data and resources
  • The great opportunity of each CIO to build strong personal networks, later leveraging those networks to solve complex challenges faced by those within and external to their industry or role
  • Eye on the Trends: The combination of analytics, mobility, social networks, and the Internet of Things in shaping the new technological enterprise

Mike Macrie, CIO of Land O’Lakes

In this interview, Mike Macrie, CIO of Land O’Lakes, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ongoing digital transformation that is taking place in the farms of America
  • How Land O’Lakes’ IT has evolved from a supporting function to an industry leader in innovation
  • An overview of technologies that he and his team have developed to help revolutionize the way farmers work
  • Successful management practices that he uses to streamline IT with the needs of the business, its partners, and clients
  • Important emerging skills to be considered by all aspiring technologists
  • The role of cybersecurity at Land O’Lakes
  • Methods to prospect new technologies for the business
  • Eye on the Trends: Internet of Things, Artificial Intelligence

Kyle Nel, Executive Director of Lowe's Innovation Labs

In this interview, Kyle Nel, Executive Director of Lowe’s Innovation Labs, discusses World Class IT Principle One, People, Principle Five, External Partnerships. Some of the topics discussed include:

  • Lowe’s Innovation Labs
  • Lowe’s uncommon partnerships
  • Maximizing efficiency and success by integrating internal and external talent
  • Lowe’s Innovation Labs’ Collider
  • The value of external partnerships
  • Incremental verses meaningful innovation
  • Lowe’s Narrative-driven innovation model
  • Using behavioral science to drive transformation
  • Metrics for measuring the success of innovation labs
  • Lowe’s Innovation Labs’ projects: Lowe’s Holoroom, self-roaming robots, additive manufacturing

Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft

In this interview, Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft, discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The genesis of Microsoft IT’s transformation to align to business processes
  • How IT must go beyond collaboration and digitally connect the organization across business units
  • How Microsoft employs an IT transformation method referred to as “GET”
  • The new skills that need to be promoted as a result of the transformation
  • Eye on the Trends: Cloud computing and how it facilitates the digital process journey Microsoft is undertaking through improved scalability and flexibility

Ed Robben, SVP and CIO of Fossil

In this interview, Ed Robben, SVP and CIO of Fossil, a global retailer specializing in fashion, especially watches, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • IT’s role in a retail and brand managed organization
  • The incorporation of omni-channel and digital capabilities
  • The relationship between CIO and CMO and its broad implications
  • Eye on the Trends: Mobile and cloud-enabled capabilities,wearable technology

John Hagel, Co-Chairman of Deloitte's Center for the Edge

In this interview, John Hagel, Co-Chairman of Deloitte’s Center for the Edge, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The meaning and intent of Deloitte’s Center For the Edge
  • Why the constant drive for efficiency will undermine the requirements of economic success for the future
  • The importance of scalable learning and its implications on performance improvement
  • Practices for instituting enterprise wide transformations
  • Defining the “Passion of the Explorer” and how to unlock the passion of your employees
  • How the American school system inhibits the development of true passion among its students
  • Business strategies of the most successful tech-companies in Silicon Valley

Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP

In this interview, Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Terry’s role as AARP’s chief enterprise strategy and innovation officert
  • AARP’s innovation lab
  • Driving an IT team to “be” the business, not only support the business
  • AARP’s Formula for innovation: Innovation= Culture + Process
  • Why CIOs make great strategy leaders
  • AARP’s mission to close the digital literacy gap
  • AARP’s broad ecosystem of external partners

Jay Vijayan, Vice President, IT & Business Applications of Tesla Motors

In this interview, Jay Vijayan, the Vice President of IT and Business Applications of Tesla Motors, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Jay’s role at Tesla Motors and how Tesla operates in a fast-paced, innovative environment
  • IT’s collaborative relationship with development teams
  • How all of Tesla’s business-critical applications for core functions are home-grown
  • How Tesla provides comprehensive customer experience through the use of analytics, mobile applications, and more
  • Eye on the Trends: Cloud computing, and how it provides more flexibility and allows the organization to easily manage, maintain, and provision software to employees, particularly as the organization grows

Gerri Martin-Flickinger, CIO of Adobe

In this interview, Gerri Martin-Flickinger, CIO of Adobe, discusses World Class IT principle one, people, two, infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Adobe’s transformation into becoming cloud-centric
  • The ways in which she engages Adobe’s customer set
  • Changing skillsets needed in technology leadership
  • Benefits of her association to the venture capital community
  • Eye on the Trends: Technology integration, identity management, and the unification of user experience