Forum on World Class IT - 311 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Collaboration

Ben Allen, Chief Information Officer and Chief Innovation Officer of Marsh & McLennan Companies

In this interview, Ben Allen, the Chief Information Officer and Chief Innovation Officer of Marsh & McLennan Companies, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The advantages of having both the Chief Information Officer and Chief Innovation Officer roles
  • How Marsh and McLennan’s various Operating Companies have increased focus in doing more things commonly
  • How Ben’s team facilitates collaboration across the largely independent Operating Companies
  • How the structure of innovation functions vary by business, industry, and the velocity of change
  • Ben’s background as a business executive and how this affects the work in his current role
  • Eye on the Trends: Mobility and the ubiquity of low-cost devices, and how this will influence massive increases in flexibility, productivity, efficiency, and innovation

Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Tristan Boutros, COO at The New York Times

    In this interview, Tristan Boutros, COO at The New York Times, discusses WorldClass IT Principle One, People, Principle Three, Project & Portfolio Management and Principle Four, IT and Business Partnerships. Some of the topics discussed include

    • Tristan’s role at The New York Times
    • The intersection between technology, product, and design
    • The creation of holistic portfolios and teams
    • Digital transformations internally and in consumer experiences
    • The changes in offered products as digital transformations occur
    • Organizational change in response to changing digital landscapes
    • Industry trends
    • Identifying skill sets for digital transformation
    • Discovery and Experimentation
    • Agile Project Management
    • Global team structure and communication
    • Eye on the trends: process driven leaders, enterprise level agile mindset, data driven insights

    Ken Xie, Founder, Chairman of the Board, and Chief Executive Officer of Fortinet

    In this interview, Ken Xie, discusses World Class IT Principle One, People and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

    • Staying agile and innovative in a dynamic field
    • The three elements of Fortinet’s culture: openness, teamwork and innovation
    • Fortinet’s Five Stages of Security
    • Forming an ecosystem of external partnerships to mitigate risk for customers
    • The significant impact Stanford’s entrepreneurial culture and industry connections had on Ken’s career path
    • Ken’s complimentary relationship with his brother and collaborator, Michael Xie
    • Attributes of an effective entrepreneur

    Jim Whitehurst, Chief Executive Officer and President of Red Hat, Inc.

    In this interview, Jim Whitehurst, the Chief Executive Officer and President of Red Hat, Inc., discusses World Class IT principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

    • How open source enables constituents to contribute and make significant improvements to products
    • How a good deal of innovation in IT comes from users
    • How Red Hat acts as a catalyst of communities, and seeks to influence as opposed to manage
    • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
    • How Red Hat seeks to engage and collaborate with leading edge companies

    Meg Whitman, Chief Executive Officer of Hewlett Packard

    In this interview, Meg Whitman, Chief Executive Officer of Hewlett Packard, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The progress made thus far in splitting HP into Hewlett Packard Enterprise and HP Inc.
  • How the sequencing of the split was envisioned
  • How she plans on splitting her time between the two new companies
  • The synergies anticipated between the two new organizations
  • How HP, as an acquirer of businesses, considers today’s large technology company valuations
  • The process of identifying future partners and acquisition targets for HP
  • The paucity of women in technology and her opinion on how this has progressed in Silicon Valley
  • Her career path from traditional business into technology at eBay and HP
  • What she’s taken from her political experience running for governor of California, and how that’s affected her professional career since then
  • Eye on the Trends: Enterprise technology change (versus to consumer technology change), Cloud, Hybrid Datacenter, automation and monitoring, the business model shift from capital expenses to operating expenses
  • Mayor Bill Peduto, Mayor of Pittsburgh

    In this interview, Bill Peduto, Mayor of Pittsburgh, discusses WorldClass IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include

    • Uber’s autonomous car fleet
    • Pittsburgh as an urban test lab
    • The City of Pittsburgh’s strategic partnerships with Carnegie Mellon and other institutions
    • The pace of cultural and digital changes
    • The sharing of data between government and private entities
    • MetroLab and the benefits of municipal collaboration
    • Pittsburgh’s innovation roadmap
    • Technology’s impact on the Pittsburgh renaissance

    Eash Sundaram, Executive Vice President and Chief Digital & Technology Officer of JetBlue Airways

    In this interview, Eash Sundaram, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • JetBlue’s Mission: “to bring humanity back to air travel”
  • JetBlue’s biometrics boarding process
  • The two measures JetBlue uses to measure the success of their culture
  • Improving customer experience by merging technology and culture
  • JetBlue Technology Ventures: a venture capital subsidiary of JetBlue
  • JetBlue’s Innovation Lab
  • Eash’s board experience with Champ CargoSystems and SITA
  • Bringing multiple disciplines together to drive success
  • Eye on the trends: near field communication technologies
  • Chris Scalet, Former Executive Vice President of Global Services and Chief Information Officer of Merck

    In this interview, Chris Scalet, the former EVP, Business Services and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • How Chris familiarizes himself in new environments through engaging business leaders
    • How Chris’ role expanded as Merck built a multifunctional shared services capability
    • How Merck focused on the three step model of consolidate, integrate, and optimize
    • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
    • How the CIO role has evolved such that CIOs are more about the business than they are technology
    • Eye on the Trends: Mobility and how it changes the way we interact with customers, business partners, and employees; the need for CIOs to embrace and appropriately manage consumerization of IT, and how cloud computing will become more pervasive

    David Bray, Chief Information Officer of the Federal Communications Commission

    In this interview, David Bray, Chief Information Officer of the Federal Communications Commission, discusses World Class IT principle 1, People, principle 2, Infrastructure, and Principle 4, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role as CIO within the FCC
  • How he prioritized his work as he began at the organization
  • How he has matched the skillsets needed at the FCC to the skills needed for future technology trends
  • The drive towards cloud infrastructure and how he balances that desire with security concerns
  • His prolific use of social media
  • His quest for learning and how he has balanced it against his professional work
  • His path to the public sector and public service
  • The desire for increased collaboration between the public and private sector
  • Eye on the Trends: International relationships in Australia and Taiwan as a bridge from East to West, the Internet of Everything, Crowdsourcing