Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Consumerization of IT

June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation

In this interview, June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation, discusses principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • First steps when becoming a global CIO
  • The need for careful decisions on standardization and centralization with a dilligent exceptions process
  • The value of focusing more on streamlining architecture, reuse, data sharing, and portfolio management
  • The usefulness of an Office of the CIO
  • Pushing leaders to operate at a level higher than one’s position
  • Eye on the trends: Ubiquitous access to data, consumerization of IT and the empowerment and pressure from executives outside of IT that is creates, the balance of leveraging cloud computing and maintain a secure environment, and the emerging ability to turn big data into information

Marc Saffer, Chief Information Officer of J.Crew

In this interview, Marc Saffer, Chief Information Officer of J. Crew discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The structure and dynamics of the CIO office at J.Crew
  • Marc’s focus on company culture, business strategy and people management in preparation of his role as J.Crew’s new CIO
  • Marc’s multi-staged people assessment and project selection strategies in the first few days in his new job
  • Eye on the Trends: The critical role of business and IT alignment in success of J.Crew’s new projects: international expansion and supporting websites, enterprise selling capability

Timothy Kasbe, Chief Operating Officer of Gloria Jeans

In this interview, Timothy Kasbe, Chief Operating Officer of Gloria Jeans, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • A review of Gloria Jeans and his role as Chief Operating Officer
  • Strategic priorities and his roadmap for the next several years
  • His international career, and how he has adjusted to a role within Russia
  • Retail within Russia and how he has found the technical capabilities of Gloria Jeans, and Russia, from a broader perspective
  • Sources of innovation and how they have changed in the retail space across his career
  • How his time as CIO has prepared him to be the COO
  • Advice on how to follow this same path as a CIO at another company
  • How he handles internal versus external security capabilities
  • Eye on the Trends: Human Technology Interfaces, Virtual Reality, the Internet of Things, Machine Learning, Cloud Computing, the Digitization of Enterprise, Customer Centricity, Security

Carl Wilson, Former Chief Information Officer of Marriott International

In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How to cultivate an environment of success around you in order to progress in one’s career
  • The value of meaningful evaluations and cross-functional learning opportunities
  • How to reach the strategy-setting table as CIO
  • Taking data and information and turning it into knowledge
  • Eye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations

Ken Venner, Chief Information Officer of SpaceX

In this interview, Ken Venner, Chief Information Officer of SpaceX, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The need for business units and IT departments to communicate with and understand each other
  • The strategies he undertook to build a resilient IT workflow structure needed in a lean organization like SpaceX
  • Working with Elon Musk and deriving value and insights from other companies in his portfolio
  • The unique challenge of blue-printing and institutionalizing a CIO office at a dynamic organization like SpaceX
  • Eye on the Trends:Because of security regulations for aerospace companies, SpaceX aims to achieve efficiency and scale by vertically integrating all processes and maintaining full ownership of any solutions developed

Jack Clare, SVP and Chief Information and Strategy Officer of Dunkin' Brands

In this interview, Jack Clare, SVP and Chief Information and Strategy Officer of Dunkin’ Brands, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • What the Chief Information Officer role entails at Dunkin’ Brands
  • How employees, as customers of Dunkin’ Brands, are able to suggest innovative ideas and technologies to enhance the customer experience
  • The strategy side of his role, and how that opportunity came under his purview
  • How technology is driving the corporate strategy and some examples within Dunkin’ Brands
  • Strategic planning, the process currently in place, and how IT strategy informs corporate strategy
  • Whether the role of strategy creation within businesses will continue to be undertaken by CIOs
  • The rotational program at Dunkin’ Brands to find talented future leaders in other areas of the company
  • How his role as CIO has changed across multiple industries in his career path
  • How he thinks about security
  • Eye on the Trends: Cloud Infrastructure, the growth of consumer technology, and Mobile Technology

David Johns, Senior Vice President, Chief Information Officer, and Chief Shared Services Officer of Owens Corning

In this interview, David Johns, the Senior Vice President and Chief Information Officer of Owens Corning, a world leader in building materials and composite systems and solutions, discusses World Class IT principle two, Infrastructure, principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging shared services at Owens Corning
  • Global outsourcing for scalability, expertise, and cost control
  • IT’s emphasis on driving revenue
  • The “Bring Your Own Device” policy at Owens Corning
  • Innovation from the global IT team and increasingly tech-savvy workforce
  • Eye on the trends: How virtualization and cloud computing enable mobility, drive cost savings, and expedite deployment capabilities; the productivity gains from video; and consumerization of IT and David’s prediction that IT may eventually no longer provide devices to a company’s employees

Brook Colangelo, Senior Vice President & Chief Information Officer of Houghton Mifflin Harcourt

In this interview, Brook Colangelo, Senior Vice President and Chief Information Officer of Houghton Mifflin Harcourt, an educational and trade publisher, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His transition from CIO role at the White House to his current role
  • Steps he took to prepare for his new job
  • How he focused on “meta-listening” to identify problems and achieve results in his first 100 days
  • His philosophy to focus on customer and user experience first and then designing the technology behind it
  • Eye on the Trends: Education and the ways to enable and adapt to the learning process as the next frontier in technological innovation

Atticus Tysen, CIO of Intuit

In this interview, Atticus Tysen, CIO of Intuit, discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His journey across multiple parts of Intuit, culminating with the CIO position
  • Working in a technology company where all employees are tech-savvy
  • The advantage of being both a “consumer” and now producer of IT’s value to the organization
  • Methods IT has used to become “product leaders” rather than “order takers” within the organization
  • How he has ensured that the team understands how “customer-centric” technology is used within the organization
  • The skills and roles that are rising in importance within Intuit
  • Advice he would give to CIOs not at technology companies, as a CIO who has worked at multiple tech-centric organizations
  • Resources he uses to remain abreast of innovation and technology
  • Eye on the Trends: Data, and the shift to managed and hosted solutions

Jo-ann Olsovsky, Chief Information Officer of BNSF Railway

In this interview, Jo-ann Olsovsky, Vice President and Chief Information Officer of BNSF Railway discusses principles two, Infrastructure, and four, IT-Business Partnerships of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Technology in the rail industry
  • Need for collaboration and inter-operability
  • Life after the Berkshire Hathaway acquisition
  • Mindset of a CIO in a B2B Company
  • Learning a new industry and company
  • Eye on the trends: BNSF’s use of mobile computing to help its customers track their freight, the challenges of the consumerization of IT, the evolution of the “always on” hand held device and information at the fingertips without the need to launch applications, the potential for video and imagery in rail, the digital storage boom and power of cloud computing and visualization