Technovation with Peter High - 371 Interviews and Podcasts

Welcome to the Technovation with Peter High, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Consumerization of IT

Harvey Koeppel, Executive Director of the Center for CIO Leadership

In this interview, Harvey Koeppel discusses principles three, Project & Portfolio Management, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • How CIOs have increasingly taken on more diverse roles, transforming from a manager of a tactical IT cost center to a business savvy leader that needs to understand business strategy and processes, organization and growth, talent management, risk management, and how to capitalize on customer-related business intelligence
  • The way in which CIOs remained innovative during the cost-cutting downturn by re-investing savings into innovation, focusing on core competencies, and helping diversify the business beyond local or regional dependencies
  • How the differentiator between leading CIOs and average CIOs is the ability to earn a “voice at the table” beyond just a “seat at the table” by being able to communicate and contribute in business terms
  • The disparity between the number of CIOs who have innovative ideas and those that actually get funded, and how that it driven by both communication abilities and getting the IT basics right
  • How, while CIO of Citigroup’s Global Consumer Group, he and his team helped enhance the global customer experience by aligning IT delivery to business strategy
  • Eye on the trends: The proliferation of broadband and mobile technology and how that enables the holy grail of technology: anything-anyplace-anytime; the consumerization of IT and the challenges a CIO faces by not being in full control of all technology; and the shifting dynamic of how data is no longer consider the output of an application, but rather applications are built specifically to handle large amounts of data

Adrian Gardner, Chief Information Officer of Goddard Space Flight Center

In this interview, Adrian Gardner, the Chief Information Officer of Goddard Space Flight Center, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Adrian’s role as CIO of Goddard Space Flight Center
  • The implementation of innovative practices through drawing from public, open source, and private sector communities
  • Cross-collaboration in IT, and how the various NASA centers operate in an environment that is both collaborative and competitive
  • How Goddard utilizes Big Data to support decision-making
  • Goddard’s security posture and the increased focus on data management
  • Eye on the Trends: Consumerization of IT and how consumers leverage a broad range of technologies and tailor them to their own individual needs, mobility and how individuals can have access to information from anywhere on any device, and the rise in open source and utilizing open source communities to develop and refine technologies.

Daniel Huttenlocher, Dean and Vice Provost of the Cornell NYC Tech Campus

In this interview, Dan Huttenlocher, Dean and Vice Provost of Cornell’s new NYC tech campus, discusses World Class IT principle one, People and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Cornell Tech NYC’s mission
  • Why Cornell chose to locate the school in New York City
  • The school’s matrixed learning structure and three organizing themes, which focus on customer-centric technology
  • How the school is building a culture that equally values real-world engagement and academic accomplishments
  • Dan’s definition of success for the school
  • Eye on the Trends:Innovation in educational content delivery, MOOCs, IT as an increasingly user-centric field

Fletcher Previn, Chief Information Officer of IBM

In this interview, Fletcher Previn discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Fletcher’s accent to the CIO position, and how he prepared for the role
  • IBM’s cultural transformation, and the role of IT in driving this on the digital front
  • How IBM views cognitive business solutions and the ways in which IT supports and enables these efforts both internally and externally
  • How Fletcher approaches delivering IT value to a highly technical company
  • The philosophy and practice of “embedding security into everyone’s job”
  • How Fletcher engages with CIOs that are both his peers and his clients
  • Fletcher’s perspective, as a young CIO, on making IBM more attractive to millennials

Michael Del Priore, Vice President and Global Chief Information Officer of Church & Dwight

In this interview, Michael Del Priore, Global Chief Information Officer for Church and Dwight, discusses principles four, IT & Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How Church & Dwight organizes on a global basis and leverages expertise from the center with global platforms
  • The importance of defining a multiyear strategy that can drive decision making in order to reach an optimal end state
  • How effective governance, architecture planning, and demand management can help deliver on multiple, varying business needs
  • The optimal balance between in-house IT staff and external powers, and how the latter should use the expertise to perform commodity functions in order to free up in-house capabilities to lead strategic initiatives
  • The best practice of sharing one’s IT strategy with a core group of external partners in order to improve alignment and reap synergies
  • Eye on the trends: The consumerization of IT and skepticism over the business case for some of it, cloud computing and the flexibility the private and public cloud options offer, and the huge opportunity that business intelligence has to make IT a difference maker

Mike Kail, Vice President of IT Operations of Netflix

In this interview, Mike Kail, the Vice President of IT Operations of Netflix, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How IT needs to understand business strategy and align with other parts of the organization
  • The necessity of broader communications skills in IT
  • How Netflix attempts to remain on the bleeding edge of technology
  • How IT needs to adopt an “IT as a service” mentality and avoid saying no to customers
  • How the multitude of devices in the workplace leads to convergence of data to the cloud
  • Eye on the Trends: Social and mobile, and how they will enable seamless collaboration anytime at anyplace

Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services

In this interview, Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • What technology trends Rob is keen to leverage in the next 3-4 years
  • The evolution of Rob’s responsibilities as a CIO within FedEx, and the benefits of having a position dedicated solely to the pursuits of IT advancement and development
  • The significance of board level access for CIOs within organizations
  • Rob’s personal ideology of engagement over complacency in a leadership position within IT
  • Eye on the Trends: The increasing importance of the connection between physical and digital networks, and the resulting innovations derived from the intersection of these two networks

Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven

In this interview, Peter High speaks with Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven. Among the topics they discuss include:

  • 7-Eleven’s multi-year journey to become a digitally-enabled organization, including Gurmeet’s “full stack transformation” approach which encompasses consumer-facing technology, back-end technology, infrastructure, and the organizational stack
  • How digital is a strategic pillar at 7-Eleven, mandated directly by the CEO
  • The critical importance of technical talent to 7-Eleven’s future, and Gurmeet’s strategy for attracting top talent – such as highlighting his credibility as a leader and telling a compelling story
  • The ways in which Gurmeet is redefining convenience with software, such as the recognition that the closest store to a customer is the phone in their pocket, and 7-Eleven’s use of APIs and new interfaces to create delightful experiences
  • The expansion of 7-Eleven’s loyalty program from its initial focus on beverages to as a full-fledged loyalty offering that is available on mobile, web, digital loyalty card, and even chatbot
  • 7-Eleven’s approach to experimenting with emerging technologies, including their distinction between technologies that are ready to scale and technologies that are still in the proof of concept phase, a new R&D center, and a CTO function that reports to Gurmeet

Naresh Shanker, Vice President and Chief Information Officer of Palm

In this interview, Naresh Shanker discusses principle three and principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His priorities for the foreseeable future around operational excellence, a successful merger with Hewlett-Packard, and the preparation for a launch of a new product portfolio
  • How consumer electronics have impacted commercial technologies, and the implications for the future
  • IT’s role in innovation at Palm
  • The benefits and challenges of being headquartered in Silicon Valley, with so many other IT executives to tap as resources
  • How IT can avoid being a bottleneck to project delivery and time-to-market through efficient processes

Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership

In this interview, Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How the role of the CIO has evolved over the years
  • The genesis of Martha’s book The CIO Paradox
  • The characteristics of successful contemporary CIOs
  • How CIOs will need to focus on developing and obtaining individuals with both business and technical expertise for their teams
  • Eye on the Trends: The need to meet consumer technology demands and the increased focus on data analytics.