Forum on World Class IT - 299 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Consumerization of IT

Lee Congdon, Chief Information Officer of Red Hat

In this interview, Lee Congdon discusses principles two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • Red Hat IT’s priorities for the new fiscal year around business solution delivery, operations and process improvement, technology driven innovation, and capability growth
  • The close partnership IT has with product development as heavy users and beta testers of Red Hat products
  • The necessity of recognizing that IT is ultimately a service organization that should be business driven, and how establishing that culture earns trust from business partners
  • How he has organized his IT team to focus on innovation, most recently around telephony, consumer services, business intelligence, mobile technology, and developing a community support model
  • Eye on the trends:Consumerization of IT, rapid growth of mobile application and device capabilities, Software as a Service (SaaS) as a platform for faster and easier access to new technology, and the tremendous business opportunity for Red Hat in Cloud Computing and utility computing

David McCue, Corporate Vice President and Chief Information Officer of Computer Science Corp (CSC)

In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • David’s role and responsibilities as Global CIO and Corporate Vice President
  • CSC’s three-legged approach to global governance
  • Standardizing around process, not technology, and deploying global solutions
  • Methods for effective best practice sharing
  • Approaching the role of CIO from a business perspective
  • Eye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage

Mike Feerick, CEO and Founder of ALISON

In this interview, Mike Feerick, Founder and CEO of ALISON, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategy behind ALISON’s focus on corporate and vocational training content online
  • ALISON’s revenue model and and key performance indicators used
  • How ALISON functions as a filter for the content that exists online in the vocational space
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: There will be great emphasis on skills-based hiring in the future, a departure from the traditional route that heavily weights an applicant’s college or university name, and ALISON is positioning itself to provide employers with such candidates

Greg Fell, Chief Information Officer of Terex Corporation

In this interview, Greg Fell discusses principles three, Project & Portfolio Management, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • The process through which Terex transformed itself from a holding to an operating company, and how IT was central in driving and enabling that change
  • How, in this transformation, Greg essentially built the corporate IT function from the ground up
  • The successful implementation of an Enterprise Resource Planning (ERP) system by invoking heavy executive collaboration to make important strategic decisions
  • The importance of an IT leader to establish, nurture, and enhance relationships with other executives in order to ensure that IT is delivering on the business vision (and not on its own distinct vision)
  • The similarities and differences between leading IT at his previous post, Ford Motor Company, and Terex, a global manufacturer of large construction and other types of equipment
  • How he manages a “strong federated model” for his global IT team, and how Terex approaches Merger and Acquisitions
  • Eye on the trends: Consumer devices in the work place, mobility strategy, and allowing access to corporate data on personal devices

Dan Fallon, Vice President and Chief Technology Officer of Navistar

In this interview, Dan Fallon, Vice President and Chief Technology Officer of Navistar, a $14 billion truck and engine manufacturer, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Dan’s role in facilitating how technology is leveraged within IT and across the business
  • IT’s broad view of the business enabling IT to see opportunities for integration
  • The demarcation between business strategy and IT strategy
  • How the culture of collaboration acts as a foundation for a culture of innovation
  • Eye on the trends: IT teaming with the business to achieve specific results through Centers of Excellence, the consumerization of IT and how it has helped accelerate the advancement of IT, location-based services and how it ties to Big Data, and the use of bio-informatics

Salman Khan, Executive Director and Founder of Khan Academy

In this interview, Salman Khan, Executive Director and Founder of Khan Academy, a leader in online education, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Khan Academy
  • Khan Academy’s aim to fill skill and knowledge gaps but not to compete with or replace the physical classroom
  • Khan Academy’s revenue model and examples of performance metrics used
  • How Khan Academy scales and develops its team
  • Eye on the Trends: Khan Academy, like other MOOCs, will further enable access to the best education and push for a competency based education and hiring system – a departure from the current setup that give excessive importance to an institute’s brand name

Harvey Koeppel, Executive Director of the Center for CIO Leadership

In this interview, Harvey Koeppel discusses principles three, Project & Portfolio Management, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • How CIOs have increasingly taken on more diverse roles, transforming from a manager of a tactical IT cost center to a business savvy leader that needs to understand business strategy and processes, organization and growth, talent management, risk management, and how to capitalize on customer-related business intelligence
  • The way in which CIOs remained innovative during the cost-cutting downturn by re-investing savings into innovation, focusing on core competencies, and helping diversify the business beyond local or regional dependencies
  • How the differentiator between leading CIOs and average CIOs is the ability to earn a “voice at the table” beyond just a “seat at the table” by being able to communicate and contribute in business terms
  • The disparity between the number of CIOs who have innovative ideas and those that actually get funded, and how that it driven by both communication abilities and getting the IT basics right
  • How, while CIO of Citigroup’s Global Consumer Group, he and his team helped enhance the global customer experience by aligning IT delivery to business strategy
  • Eye on the trends: The proliferation of broadband and mobile technology and how that enables the holy grail of technology: anything-anyplace-anytime; the consumerization of IT and the challenges a CIO faces by not being in full control of all technology; and the shifting dynamic of how data is no longer consider the output of an application, but rather applications are built specifically to handle large amounts of data

Adrian Gardner, Chief Information Officer of Goddard Space Flight Center

In this interview, Adrian Gardner, the Chief Information Officer of Goddard Space Flight Center, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Adrian’s role as CIO of Goddard Space Flight Center
  • The implementation of innovative practices through drawing from public, open source, and private sector communities
  • Cross-collaboration in IT, and how the various NASA centers operate in an environment that is both collaborative and competitive
  • How Goddard utilizes Big Data to support decision-making
  • Goddard’s security posture and the increased focus on data management
  • Eye on the Trends: Consumerization of IT and how consumers leverage a broad range of technologies and tailor them to their own individual needs, mobility and how individuals can have access to information from anywhere on any device, and the rise in open source and utilizing open source communities to develop and refine technologies.

Daniel Huttenlocher, Dean and Vice Provost of the Cornell NYC Tech Campus

In this interview, Dan Huttenlocher, Dean and Vice Provost of Cornell’s new NYC tech campus, discusses World Class IT principle one, People and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Cornell Tech NYC’s mission
  • Why Cornell chose to locate the school in New York City
  • The school’s matrixed learning structure and three organizing themes, which focus on customer-centric technology
  • How the school is building a culture that equally values real-world engagement and academic accomplishments
  • Dan’s definition of success for the school
  • Eye on the Trends:Innovation in educational content delivery, MOOCs, IT as an increasingly user-centric field

Michael Del Priore, Vice President and Global Chief Information Officer of Church & Dwight

In this interview, Michael Del Priore, Global Chief Information Officer for Church and Dwight, discusses principles four, IT & Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How Church & Dwight organizes on a global basis and leverages expertise from the center with global platforms
  • The importance of defining a multiyear strategy that can drive decision making in order to reach an optimal end state
  • How effective governance, architecture planning, and demand management can help deliver on multiple, varying business needs
  • The optimal balance between in-house IT staff and external powers, and how the latter should use the expertise to perform commodity functions in order to free up in-house capabilities to lead strategic initiatives
  • The best practice of sharing one’s IT strategy with a core group of external partners in order to improve alignment and reap synergies
  • Eye on the trends: The consumerization of IT and skepticism over the business case for some of it, cloud computing and the flexibility the private and public cloud options offer, and the huge opportunity that business intelligence has to make IT a difference maker