Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Consumerization of IT

Ben Fried, Chief Information Officer of Google

In this interview, Ben Fried, Chief Information Officer of Google discusses principle two, Infrastructure, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Role of IT at Google
  • Ben’s priorities for IT
  • Google’s “20% Time” and Open Source openness
  • The “corporatization of consumer technologies” (or the consumerization of IT)
  • Cloud computing’s benefits and impact on IT
  • The future IT worker
  • Eye on the trends: The criticality of browser security and how it should not be an afterthought for CIOs, the rise of Android and tablets in the enterprise and the need for CIOs to proactively manage, rather than react to the change, and the emergence and potential of the Chrome Operating System to solve many of the challenges brought on by personal computing

Gaurav Dhillon, Chief Executive Officer of SnapLogic

In this interview, Gaurav Dhillon, the Chief Executive Officer of SnapLogic, an enterprise application and data integration software development company, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Technologies and capabilities that are ripe for the Cloud
  • SnapLogic’s strategic advisor CIO Council
  • The criticality of integrating technologies and capabilities
  • Embracing the changing technology landscape
  • CIO as the Chief Integration Officer
  • Companies’ need for data scientists
  • Eye on the Trends: The potential of leveraging the Cloud and Big Data together, the potential to access customers and employees in new ways through mobile technologies, and how Analytics will evolve from Business Intelligence to influence everything from pricing, to fraud detection, to product optimization

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare

Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts

In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • The evolution of the role of IT at Electronic Arts
  • The digital disruption happening in the media and entertainment industry
  • Mobile gaming, social gaming, and the management of gamer communities
  • Risk management and the importance of security within EA
  • How the tech savviness of employees throughout EA affects IT
  • The importance of advanced analytics
  • How the proximity to Silicon Valley influences IT
  • Eye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT

David Pogue, Author and Technology Columnist of the New York Times

In this interview, David Pogue, Author and Technology Columnist for the New York Times discusses a variety of topics with Metis Strategy:

  • David’s background in music, and his gradual career shift from music to technology writing
  • David’s experience covering Apple during periods of significant transition
  • David’s path to joining the New York Times as a columnist
  • The process by which David interacts with technologies he evaluates
  • Eye on the Trends: Portable touchscreens and how they will develop over the years, as well as technology that you wear such as glasses, wristbands, watches, etc.

Bruce Hoffmeister, Global Chief Information Officer of Marriott International

n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
  • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
  • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
  • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
  • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
  • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How the CIO role and IT fit into a very technical company
  • Qualcomm IT’s priorities
  • Norm’s long-term strategic mindset that is enable by a long tenure
  • Not outsourcing IT and still capturing equal efficiencies
  • Hiring and training for a balanced business-IT skill set
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

John Michelsen, Chief Technology Officer of CA Technologies

In this interview, John Michelsen, Chief Technology Officer of CA Technologies, a $4.6 billion software and solutions company, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The internal and external facing role of the CTO in a tech company
  • The need for speed in IT delivery
  • Employing Agile principles to segment large projects into multiple manageable threads
  • How IT should advise, rather than fight, business units that want to build their own applications
  • Eye on the Trends: The exciting possibilities of the “Internet of Things,” and how cloud computing, mobile, big data, and consumerization of IT will be trailblazers in developing a fully interconnected world

Yves Behar, Founder of Fuseproject

In this interview, Yves Behar, Founder of Fuseproject, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His beginnings in design, his influencers, and how he places design at the intersection of commerce and culture
  • How Fuseproject engages clients like Jawbone and Herman Miller in order to craft contextualized designs
  • Fuseproject’s notable collaborative approach to design, and the role of universities in fostering this collaboration
  • Yves’ perspective on how to make a design successful across cultures
  • His inspirations and current work, including the upcoming launch of SmartLab from one of his many startups, August
  • Eye on the Trends: The ever growing importance of industrial design for businesses

Ken Venner, Executive Vice President, Corporate Services, and Chief Information Officer of Broadcom

In this interview, Ken Venner, Executive Vice President, Corporate Services and Chief Information Officer of Broadcom, a designer and developer of semiconductors for wired and wireless communications, discusses principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Making IT “like air”- there and ready to use in plenty, without the need to think about it
  • The challenge and blessing of working with such a large percentage of technically savvy stakeholders
  • Ken’s “walk-crawl-run” approach to collaboratively prototyping solutions to demonstrate value
  • Being “stractical”: maintain the balance between strategic and tactical
  • Broadcom’s acquisitive nature and how IT enables successful transactions
  • Eye on the trends: Consumerization of IT relevance for CIOs, video for content delivery and collaboration, IT professionals getting out of the infrastructure business, and how IT security is under-emphasized