Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Culture

Mark Silver, Divisional Chief Information Officer of Siemens Health Services

In this interview, Mark Silver discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His ascent to the CIO role through a non-traditional path, and how he caught up on the learning curve without much technical coding expertise
  • How experience with the technical details of coding are less important for becoming a CIO than understanding the business and the way in which it interacts with technology
  • The concerning lack of higher education training technologists receive in interacting with business partners, and the need for the CIO to be the translator of business issues into technology solutions
  • The cultural issues surrounding the adoption of a social media strategy
  • The role IT can play in facilitating the social media strategy discussion and development

Ken Venner, Chief Information Officer of SpaceX

In this interview, Ken Venner, Chief Information Officer of SpaceX, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The need for business units and IT departments to communicate with and understand each other
  • The strategies he undertook to build a resilient IT workflow structure needed in a lean organization like SpaceX
  • Working with Elon Musk and deriving value and insights from other companies in his portfolio
  • The unique challenge of blue-printing and institutionalizing a CIO office at a dynamic organization like SpaceX
  • Eye on the Trends:Because of security regulations for aerospace companies, SpaceX aims to achieve efficiency and scale by vertically integrating all processes and maintaining full ownership of any solutions developed

Celso Guiotoko, Alliance Global VP, Corporate VP, and CIO of Renault-Nissan

In this interview, Celso Guiotoko, Alliance Global VP, Corporate Vice President, and CIO of Renault-Nissan, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His areas of responsibility at Renault/Nissan
  • Leadership characteristics underneath Celso (decentralized v. centralized) for Nissan and Renault respectively
  • Best and Vitesse programs at Renault Nissan
  • Technology changing the way in which consumers are likely to experience driving in their car
  • The future of autonomous automobiles
  • How IT and the engineering/research areas work together
  • Eye on the Trends: 3D modeling, and the internet of things in the manufacturing/production line

Mike Heim, CIO of Whirlpool

In this interview, Mike Heim, CIO of Whirlpool, discusses World Class IT principle one, People; principle three, Project and Portfolio Management; and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His responsibilities as CIO
  • The benefits of being a product owner as well as a leader
  • How dramatic change has allowed him and his team to become front office collaborators as well as back office support
  • The future of IoT and its effects on home appliances
  • How IT addresses security in an increasingly digital world
  • A glimpse into how he managed to transform the workplace using Google Apps
  • IT’s role in the collaboration and development of new ideas
  • The governance and culture required to create an organization that is able to respond quickly
  • Eye on the Trends: Cloud computing, 3D printing, Machine learning

Mike Kistner, Chairman and Chief Executive Officer of Pegasus Solutions

In this interview, Mike Kistner discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a recession presents opportunities to provoke more change with less resistance
  • The need to reassess reengineered processes in order to constantly stay relevant
  • How the path of CIO to CEO will continue to become a more popular trend
  • The importance of balance between business acumen and IT prowess for IT personnel
  • How including vendors and customers in the technology roadmap can help improve product development

Sebastian Thrun, Chief Executive Officer and Co-Founder of Udacity

In this interview, Sebastian Thrun, CEO of Udacity, a for-profit education company offering MOOCs, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, principle five, External Partnership, with Metis Strategy. Some of the topics discussed include:

  • The motivations and influences in launching the Udacity project
  • How Udacity aims to solve the real problem of “access” to higher education
  • The competitive landscape and business strategy for Udacity and other MOOCs
  • The metrics used to assess Udacity’s performance
  • Eye on the Trends: MOOCs will complement as opposed to replace the traditional university learning, which provides a fundamentally different experience to students

Bob Fecteau, CIO of SAIC

In this interview, Bob Fecteau, CIO of SAIC, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • What SAIC does and what IT’s role is in the organization
  • How he can act as an empathetic advisor to his customer organizations as a client of the products themselves
  • The methods involved in how he empowers the workforce to improve efficiency
  • The way in which he organizes himself with all the change that has occurred recently, as a new hire at an organization now undergoing a split
  • How he thinks about balancing the risk of fast-moving innovation with the potential for finding new opportunities with innovative ideas
  • Eye on the Trends: SaaS, and the security of cloud platforms, the Internet of Things

Yasir Anwar, Senior VP, Head of Digital Technology, Macy’s

In this interview, Yasir Anwar, Senior VP, Head of Digital, Macy’s, discusses World Class IT principle one, People, principle two, Infrastructure, and principle three, Project & Portfolio Management, with Metis Strategy. Some of the topics discussed include:

  • Working across internal departments and with external partners to reach customer-centric goals
  • Advantages Macy’s has as a long-standing brand vs. competition from digital native organizations
  • Digital development to create the “omni customer” experience
  • Restructuring of the organization based on the customer’s journey—the use of “domains”
  • Macy’s Labs and the focus on entrepreneurship within the larger organization
  • Talent attraction

Mike Nelson, Former SVP and Interim CIO at Sabre Holdings

In this interview, Mike Nelson discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed include

  • The process of outsourcing one of the world’s largest distribution systems
  • The major challenges of outsourcing, including a loss in flexibility
  • Overcoming the “us” vs. “them” mentality with outsourcers
  • Creating a solid post-outsourcing culture
  • The fundamental importance of senior executive support for outsourcing initiatives

Rob Lux, Senior Vice President & Chief Information Officer of Freddie Mac

In this interview, Rob Lux, Senior Vice President and Chief Information Officer of Freddie Mac, a public government sponsored enterprise , discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Rob’s team’s role in helping Freddie Mac recover from the economic downturn
  • How Freddie Mac approached Walmart, Visa, and other private sector firms for data management advice
  • The external benchmarks and KPIs used at Freddie Mac
  • The work culture at Freddie Mac, including IT innovation competition and bring-your-own-devise policy for employees
  • Eye on the Trends: Organizations in the mortgage industry like Freddie Mac are aggressively leveraging big data for predictive analytics and investing in technology to simplify and enable mobile mortgage transactions