Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Culture

Vic Bhagat, Chief Information Officer Global Growth & Operations of General Electric

In this interview, Vic Bhagat, Chief Information Officer of General Electric’s Global Growth and Operations Organization discusses principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Vic’s role and IT enabling growth at GE
  • IT innovation at GE and the culture of innovation
  • Sharing global best practices while maintaining local relevance
  • The balance of innovation and security, risk management, and governance
  • GE’s “onshoring”/”smart-shoring” of IT domain knowledge
  • The future of the IT leader
  • IT metrics and the focus on business process improvement
  • Eye on the trends: Omnipresent information and the capability of sending IT solutions to anywhere at any time, hyper-intelligence and how analytics can bring the decision support system to a whole new level, and the need to give ample attention to the entire user experience in order to ensure stickiness

Jon Harding, Global CIO of Conair Corporation

In this interview, Jon Harding, Global CIO of Conair Corporation, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

  • The centralized structure of IT within Conair
  • The methodology of expanding an organization’s information technology system on a global scale
  • Vendor management practices, and the implications of local and more global partnerships for a major corporation
  • Eye on the Trends: The potential of big data, and the internet of things – ability of all sorts of devices to communicate

Trevor Schulze, CIO of Micron Technology

In this interview, Trevor Schulze, Chief Information Officer of Micron Technology , discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • How he became the first CIO of Micron Technology, and how he prepared to start the role
  • How his experience as an IT executive has helped him converse with senior management
  • How he organized himself during his first 100 days in the role of CIO
  • Some examples of the quick wins and organization changes he made upon joining Micron technology
  • Strategic imperatives within IT that he determined early in his tenure
  • Measures of success and how he has tracked the success of IT
  • How he has worked in companies that have IT as a focal area of the organization during his career path at many major technology brands
  • The war for talent within IT companies and how Micron’s university grants have helped benefit the organization to find strong talent within IT
  • How he considers the input of younger employees and the experience of more tenured employees
  • Eye on the Trends: Data as a strategic asset, machine learning, security

Peter Zeihan, Author of The Accidental Superpower and Shale New World

In this interview, Peter Zeihan discusses the U.S.’s changing role in global security and trade; the precipitating factors responsible for these changes; the dominance of the U.S. as a superpower given global changes in geopolitics, demography and energy production; and the reasons why Mexico is uniquely positioned for continued growth, as well as other topics.

M.S. Krishnan, Joseph Handleman Professor of Information Systems and Innovation and Professor of Business IT of the Ross School of Business

In this interview, M.S. Krishnan, the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Challenges to the average CIO being innovative
  • Fostering innovation through sharpening business acumen
  • Creating a culture of innovation that balances experimentation and governance
  • Recruiting IT professionals with a curiosity for business and technology
  • Dangers of relying on a single group to drive innovation
  • Eye on the trends: Cloud based architecture and systems providing the “democratization of capabilities” for small and medium- sized businesses, and the organization’s ability to understand the talent they have through the lens of the ecosystem in which they operate

Dr. Jim Goodnight, CEO of SAS Institute

In this interview, Dr. Jim Goodnight, Co-creator of SAS Software and CEO of SAS Institute, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The creation of SAS Software
  • The founding of the SAS Institute
  • The unique culture at the SAS Institute
  • Eye on the Trends: Analytics, although a field that has been in existence for many years, is growing in importance as the focus on processing larger volumes of data faster becomes even more central to a company’s strategic growth.

Michael Baresich, Chief Information Officer of Ally Financial

In this interview, Michael Baresich, Chief Information Officer at Ally Financial, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • His company, Ally Financial
  • How his organization transitioned from 70% government ownership, and the role IT played in that transition
  • The culture of the organization
  • Metrics used to gauge progress during his initial time at the organization
  • How he maintained the balance of IT activities needed for growth with cost-cutting in the wake of the recession
  • Digital, and how he partners with other parts of the organization from a digital perspective
  • The extent to which he has in-sourced some IT activities and how he set the organization on that path
  • His strategy and priorities for the future
  • The skill inventory of the organization and how he builds out the skills needed within his team
  • The process he uses to ensure that his team is up to date on new technologies
  • Eye on the Trends: Existing consumer technology being optimized for enterprise uses

Rob Alexander, CIO of Capital One

In this interview, Rob Alexander, CIO of Capital One, discusses World Class IT Principle One, People, Principle Two, Infrastructure, Principle Three, Project & Portfolio Management, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Rob’s preview as CIO of Capital One, and his untraditional IT background
  • How the organization has adopted agile development, as well as the agile mindset
  • The IT department’s implementation of Dev Ops, and how they measure its effectiveness
  • Using technology and organizational best practices to facilitate collaboration
  • The company’s digital transformation, and the importance of understanding and positioning for disruptive change
  • Competing with as well as partnering with Fin Tech startups, tapping into innovation ecosystems, and how Capital One leverages the advantages of its scale
  • Some of the forward-looking products Capital One is developing for its customers

Bob Willett, Chief Executive Officer of Best Buy International

In this interview, Bob Willett discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The critical role of technology in a multifaceted, geographically dispersed business as the key agent of change
  • The emerging trend of more CEOs coming from a CIO career path
  • The benefits to CEOs of involving their CIOs in all strategic decisions
  • How Best Buy uses Business Information Officers, which are evaluated on their respective businesses, rather than Information Technology Officers
  • The value of software residing in how it is used, rather than in what software is used
  • The importance of cultural fit when working with an external partner to provide value to the customer

Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources

In this interview, Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources, a $14 billion electric utility, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How a long tenured CIO can focus on the long-term
  • Using analogous industries for inspiration
  • Overcoming common cultural and communication challenges in IT
  • Enabling the “Smart Grid” through IT
  • Eye on the trends: Enabling the mobile user experience, and building a trusting relationship with customers through more proactive and intuitive customer relationship technology