Forum on World Class IT - 299 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Culture

Jeff Kubacki, Chief Information Officer of Kroll, the risk consulting and technology division of Marsh & McLennan (MMC)

In this interview, Jeff Kubacki discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How globalizing and simplifying IT infrastructure is a main objective in a post-acquisition environment
  • The importance of career planning as a core competency for Kroll IT
  • Jeff’s method on facilitating the communication between the Business and IT
  • The cultural challenges faced within IT when transitioning to a more metrics driven determination of value
  • How openly sharing objectives with vendors can lead to more appropriately tailored solution proposals

Jim Whitehurst, Chief Executive Officer and President of Red Hat, Inc.

In this interview, Jim Whitehurst, the Chief Executive Officer and President of Red Hat, Inc., discusses World Class IT principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • How open source enables constituents to contribute and make significant improvements to products
  • How a good deal of innovation in IT comes from users
  • How Red Hat acts as a catalyst of communities, and seeks to influence as opposed to manage
  • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
  • How Red Hat seeks to engage and collaborate with leading edge companies

Brian Watson and Dan Roberts, Confessions of a Successful CIO

In this interview, Brian and Dan, co-authors of Confessions of a Successful CIO: How the Best CIOS tackle their toughest business challenges, discuss World Class IT Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

Angela Duckworth, Author of Grit: The Power of Passion and Perseverance

In this interview, Angela Duckworth, Author of Grit: The Power of Passion and Perseverance, discusses World Class IT Principle One, People. Some of the topics discussed include:

  • The definition of “Grit” and how she had made it part of her life’s work
  • How passion is something that must be found and how it contributes to “Grit”
  • The development of the “Hard Thing Rule” and what that means
  • The traits of gritty people: interest, practice, purpose, and hope
  • Her background teaching math in NYC and how that influences her thoughts on “Grit”
  • Lessons for organizations that have formulated a gritty culture
  • How you should factor grittiness into recruiting
  • The Character Lab in Philadelphia that she runs, and its mission

Bill Miller, SVP & CIO of NetApp

In this interview, Bill Miller, CIO & SVP of NetApp, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Bill’s role in NetApp’s transformation from a data storage to a data management company
  • NetApp’s internal product testing initiatives: Customer-1 and NetApp on NetApp
  • The development of NetApp’s Data Fabric for seamlessly managing data
  • The valuable feedback loop created when your CIO or IT peers are your customers
  • How a culture of fraternity and flexibility encourages innovation
  • The three topics on every CIO’s mind
  • The importance of civility and collaboration for successfully running an IT department in a tech organization
  • Pre-working the First 100 Days plan
  • Eye on the Trends: Companies utilizing a hybrid of cloud-based utilities; Pay-as-you-go cloud model

John Boushy, World Class IT Principle Four, IT and Business Partnerships, eSeminar with John Boushy, Former CEO of Ameristar Casinos, and Former CIO of Harrah’s Entertainment

This interview is the fourth in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P5-IT and Business Partnerships, John Boushy discusses the following ideas:

  • His advice for CIOs who wish to establish stronger ties with the business, and potentially follow in his footsteps to become the CEO of a major corporation
  • His thoughts on the vicissitudes of the CIO role in an era where business leaders are becoming more IT savvy
  • Changing the culture of the IT department to deliver value and calculate that value using business terms (ROI, NPV, IRR, etc.), as well as pushing for total cost of ownership (TCO) evaluations for all projects
  • John’s thoughts about whether we will see more CIOs emerging from the business rather that growing up through IT

Brian Flynn, Executive Vice President and Global Chief Information Officer of Crawford & Company

In this interview, Brian Flynn, EVP and Global CIO of Crawford & Company, an insurance claims management company, and discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His top IT priorities to improve organizational agility
  • Using strong communication in driving culture change
  • Breaking the conceptual silos of IT and “the business”
  • Crawford IT’s leadership of an innovation program
  • The importance of measurement to prove results
  • Eye on the Trends: empowering mobility in all aspects of business, going paperless, yielding insights from analytics, enhancing processes through social media analytics, preparing for globalization, the evolution of culture change and embracing new ways of working, as well as the marriage of mapping out organizational business processes to drive innovation

Vicente Fox, Former President of Mexico

In this interview, Vicente Fox, former President of Mexico and Latin American business leader, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The innovative ways in which President Fox has leveraged his business acumen and political knowledge to build Mexico and Latin America as hubs of Information Technology
  • The decision behind President Fox’s move from the private to public sector, as well as the progression in experience and motivation that led him to the Presidency
  • The importance, to President Fox, of setting ambitious goals and how they allowed him to achieve the ends that he sought to accomplish
  • The important role that marketing and communications have played in President Fox’s accomplishments across both the public and private sectors
  • The underlying philosophies, many of which stem from his Jesuit education, that drive Fox to success
  • President Fox’s opinion on the future of Latin American economies as they become increasingly competitive in the global landscape

Greg Meyers, CIO of Motorola Solutions

In this interview, Greg Meyers, CIO of Motorola Solutions, discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • Motorola Solutions, and his role as CIO of the organization
  • Items on his roadmap for the year ahead
  • How he engages external customers and utilize those insights to create his IT strategy
  • The ways in which he interacts with other CIOs at customer organizations
  • The processes and skills that have been necessary to shift to a “customer-first” culture within IT
  • The methods he used to shift IT from a support organization to becoming a strategic enabler
  • How he has worked to insource some previously outsourced business processes
  • His career path through the pharmaceutical industry to his eventual hiring at Motorola Solutions
  • Eye on the Trends: The Internet of Things, Big Data, Artificial Intelligence, and the Cloud

Mike Keller, CIO of Nationwide

In this interview, Mike Keller, CIO of Local Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Nationwide’s One-Brand alignment
  • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
  • Optimizing for both business intimacy and economies of scale
  • Vendor goverance
  • Workforce planning for developing and transitioning team members for evolving organizations
  • The opportunities provided by a long tenure as CIO
  • Leadership strategies for creating an environment of learning, collaboration, and innovation
  • Executive development and internal rotational development
  • Columbus 2020: a private/public partnership to encourage economic development
  • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility