Forum on World Class IT - 337 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Culture

Carl Ascenzo, Former SVP & CIO of Blue Cross Blue Shield of MA; Principle Consultant at Ascention Consulting

In this interview, Carl Ascenzo discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed include

  • Customer orientation as a key skill for anyone working in IT
  • The importance of pursuing vendor management
  • How to structure, build, and run a vendor management office
  • The importance of cultural fit when choosing strategic vendors
  • How getting the lowest price from a vendor may not always be in a company’s best interest

Dan Fallon, Vice President and Chief Technology Officer of Navistar

In this interview, Dan Fallon, Vice President and Chief Technology Officer of Navistar, a $14 billion truck and engine manufacturer, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Dan’s role in facilitating how technology is leveraged within IT and across the business
  • IT’s broad view of the business enabling IT to see opportunities for integration
  • The demarcation between business strategy and IT strategy
  • How the culture of collaboration acts as a foundation for a culture of innovation
  • Eye on the trends: IT teaming with the business to achieve specific results through Centers of Excellence, the consumerization of IT and how it has helped accelerate the advancement of IT, location-based services and how it ties to Big Data, and the use of bio-informatics

Tom Nealon, Board Member at Southwest Airlines and Fossil Group

In this interview, Tom Nealon, Board member at Southwest Airlines and Fossil Group, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tom’s journey from company to company and what led him to become a CIO and a member of the Board of Directors and his emphasis of being a “business guy specializing in technology.”
  • The uniqueness of Tom’s background always having technology being a part of his life but not necessarily having the requisite technology background and instead having a business background.
  • How Tom, as an IT executive, ended up taking on the responsibility of corporate strategy – a traditionally very “business” role.
  • The value from the perspective gained from being on a management team and a Board of Directors simultaneously.
  • Tom’s belief in being driven, motivated and curious about the work one does and not specifically being ambitious to achieve a specific title or board position.
  • Eye on the Trends: The growing importance of and requirement for CIOs gaining a business understanding and driving towards being business leaders with deep technology understanding rather than being technology specialists working with the business.

Tom Reilly, CEO of Cloudera

In this interview, Tom Reilly, Chief Executive Officer of Cloudera, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • His organization, Cloudera, where it stands now, and the current priorities at Cloudera
  • The path to success for older organizations with large antiquated infrastructures and for Digital-native organizations
  • Industries that Cloudera is working with the most
  • How Cloudera maintains its competitive advantages
  • How he came to be at Cloudera after the founding of the organization
  • The way in which he has forged a strong relationship with the founders of the organization
  • How the organization thinks about remaining a private company compared to going public
  • The team at Cloudera and the methods he uses to build and retain the team
  • How he thinks about strategic planning and how the organization continues to pivot
  • The relationships that have been built with several MOOCs (Massive Online Open Courses)
  • Some industry-specific use cases

Tristan Boutros, COO at The New York Times

In this interview, Tristan Boutros, COO at The New York Times, discusses WorldClass IT Principle One, People, Principle Three, Project & Portfolio Management and Principle Four, IT and Business Partnerships. Some of the topics discussed include

  • Tristan’s role at The New York Times
  • The intersection between technology, product, and design
  • The creation of holistic portfolios and teams
  • Digital transformations internally and in consumer experiences
  • The changes in offered products as digital transformations occur
  • Organizational change in response to changing digital landscapes
  • Industry trends
  • Identifying skill sets for digital transformation
  • Discovery and Experimentation
  • Agile Project Management
  • Global team structure and communication
  • Eye on the trends: process driven leaders, enterprise level agile mindset, data driven insights

Ken Xie, Founder, Chairman of the Board, and Chief Executive Officer of Fortinet

In this interview, Ken Xie, discusses World Class IT Principle One, People and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Staying agile and innovative in a dynamic field
  • The three elements of Fortinet’s culture: openness, teamwork and innovation
  • Fortinet’s Five Stages of Security
  • Forming an ecosystem of external partnerships to mitigate risk for customers
  • The significant impact Stanford’s entrepreneurial culture and industry connections had on Ken’s career path
  • Ken’s complimentary relationship with his brother and collaborator, Michael Xie
  • Attributes of an effective entrepreneur

Gregor Bailar, Former Chief Information Officer of Capital One

In this interview, Gregor Bailar discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How to prepare for disaster recovery by ensuring that the business will be able to continue to function
  • How to work through crises challenging the corporate culture and the need to learn from these experiences
  • The importance of making the corporate vision clear to all levels of employees and of emphasizing each employee’s role in achieving the corporate vision
  • How IT’s role in designing infrastructure can enable team-oriented collaboration
  • How the CIO must act as a translator between the business partners and the technology enablers

Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft

In this interview, Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft, discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The genesis of Microsoft IT’s transformation to align to business processes
  • How IT must go beyond collaboration and digitally connect the organization across business units
  • How Microsoft employs an IT transformation method referred to as “GET”
  • The new skills that need to be promoted as a result of the transformation
  • Eye on the Trends: Cloud computing and how it facilitates the digital process journey Microsoft is undertaking through improved scalability and flexibility

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare

Amy Doherty, CIO of AARP

In this interview, Amy Doherty, CIO of AARP, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Her role as Chief Information Office of the AARP, and how he transitioned from the interim CIO role
  • Continuity during the transition of CIOs
  • Leadership and her approach to culture within IT
  • Communication within and outside of IT and the value inherent from improved communications
  • Innovation and how it is encouraged within IT
  • Security and how risk is managed across the enterprise
  • Women in IT and how she has helped improve opportunities for rising women in technology
  • Eye on the Trends: Cohesive user experiences, wearable technology, and autonomous vehicles