Forum on World Class IT - 329 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Culture

Gregor Bailar, Former Chief Information Officer of Capital One

In this interview, Gregor Bailar discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How to prepare for disaster recovery by ensuring that the business will be able to continue to function
  • How to work through crises challenging the corporate culture and the need to learn from these experiences
  • The importance of making the corporate vision clear to all levels of employees and of emphasizing each employee’s role in achieving the corporate vision
  • How IT’s role in designing infrastructure can enable team-oriented collaboration
  • How the CIO must act as a translator between the business partners and the technology enablers

Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft

In this interview, Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft, discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The genesis of Microsoft IT’s transformation to align to business processes
  • How IT must go beyond collaboration and digitally connect the organization across business units
  • How Microsoft employs an IT transformation method referred to as “GET”
  • The new skills that need to be promoted as a result of the transformation
  • Eye on the Trends: Cloud computing and how it facilitates the digital process journey Microsoft is undertaking through improved scalability and flexibility

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare

Amy Doherty, CIO of AARP

In this interview, Amy Doherty, CIO of AARP, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Her role as Chief Information Office of the AARP, and how he transitioned from the interim CIO role
  • Continuity during the transition of CIOs
  • Leadership and her approach to culture within IT
  • Communication within and outside of IT and the value inherent from improved communications
  • Innovation and how it is encouraged within IT
  • Security and how risk is managed across the enterprise
  • Women in IT and how she has helped improve opportunities for rising women in technology
  • Eye on the Trends: Cohesive user experiences, wearable technology, and autonomous vehicles

Mayor Bill Peduto, Mayor of Pittsburgh

In this interview, Bill Peduto, Mayor of Pittsburgh, discusses WorldClass IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include

  • Uber’s autonomous car fleet
  • Pittsburgh as an urban test lab
  • The City of Pittsburgh’s strategic partnerships with Carnegie Mellon and other institutions
  • The pace of cultural and digital changes
  • The sharing of data between government and private entities
  • MetroLab and the benefits of municipal collaboration
  • Pittsburgh’s innovation roadmap
  • Technology’s impact on the Pittsburgh renaissance

Stuart Sackman, Corporate Vice President of Global Product and Technology for ADP

In this interview, Stuart Sackman, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • The value of combining product and technology under one executive
  • The advantages of having multiple diverse roles in one organization for both the individual and the organization
  • Adapting in an evolving competitive landscape
  • Strategies for recruiting millenials and technologists
  • The development of Lifion, ADP’s innovation lab
  • Using hackathons to improve how services are developed and delivered
  • ADP Ventures: an internal team that builds and tests new product offerings

Gregor Bailar, World Class IT Principle One, People, eSeminar with Gregor Bailar, Former CIO of Capital One

This interview is the first in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P1-People, Gregor Bailar discusses the following issues with Metis Strategy

  • How Gregor and his colleagues at Capital One turned the traditional thought process on office space and the working environment on its head in order to facilitate collaboration and innovation among other benefits
  • Gregor’s approach to workforce planning, succession planning, and grooming the leaders of the future, especially as several of his former lieutenants are now IT executives
  • The process Gregor has used to facilitate cultural change in the organizations that he has led
  • Gregor’s thoughts on how the so-called millennials’ innate comfort with and knowledge of technology impact IT departments and corporations more generally speaking
  • Other people-centric trends that he believes will be critical for current CIOs and IT executives to be mindful of

Rick King, Chief Operating Officer- Technology of Thomson Reuters

In this interview, Rick King, Chief Operating Officer of Technology of Thomson Reuters, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Rick’s role of COO of Technology at Thomson Reuters
  • How Rick manages the tech footprint of IT at Thomson Reuters
  • How Rick applies lessons from his early experiences as a teacher and a coach to IT
  • The importance of creating a personal brand
  • Eye on the Trends: The advent of mobility, and how mobile devices will take over the traditional PC world

Rich Karlgaard, Publisher of Forbes Magazine

In this interview, Rich Karlgaard, Publisher of Forbes Magazine, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

  • How he came up with the idea for his new book, The Soft Edge, while chatting with Fred Smith, CEO of Fedex, and how Smith included CIOs in strategic, board-level discussions as early as the 80s
  • How companies can enhance their overall performance, survive setbacks, and better leverage data and analytics through cultural development
  • Northwestern Mutual’s impressive culture of trust
  • Rich’s career path, from security guard to publisher of Forbes
  • Eye on the Trends: The evolution of Forbes and other legacy media companies in the Google Age

Kim Stevenson, CIO of Intel

In this interview, Kim Stevenson, CIO of Intel, discusses World Class IT Principle one, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • Her priorities for the next year, including Big Data and Analytics
  • Methods she is using to communicate and create cultural change across the organization
  • The IT Annual Plan, how it was been honed, and its wide distribution
  • IT’s role in bringing innovation to the business units
  • Security and how she balances risk taking with risk mitigation
  • Her membership on the board of Cloudera and how she began the process of board membership
  • What she has brought back to her job from her board memberships
  • Transparency in operations and how she approaches social media in that way
  • The state of women in technology and how she advocates for continuing progress