Technovation with Peter High - 371 Interviews and Podcasts

Welcome to the Technovation with Peter High, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Culture

Gregor Bailar, World Class IT Principle One, People, eSeminar with Gregor Bailar, Former CIO of Capital One

This interview is the first in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P1-People, Gregor Bailar discusses the following issues with Metis Strategy

  • How Gregor and his colleagues at Capital One turned the traditional thought process on office space and the working environment on its head in order to facilitate collaboration and innovation among other benefits
  • Gregor’s approach to workforce planning, succession planning, and grooming the leaders of the future, especially as several of his former lieutenants are now IT executives
  • The process Gregor has used to facilitate cultural change in the organizations that he has led
  • Gregor’s thoughts on how the so-called millennials’ innate comfort with and knowledge of technology impact IT departments and corporations more generally speaking
  • Other people-centric trends that he believes will be critical for current CIOs and IT executives to be mindful of

Rick King, Chief Operating Officer- Technology of Thomson Reuters

In this interview, Rick King, Chief Operating Officer of Technology of Thomson Reuters, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Rick’s role of COO of Technology at Thomson Reuters
  • How Rick manages the tech footprint of IT at Thomson Reuters
  • How Rick applies lessons from his early experiences as a teacher and a coach to IT
  • The importance of creating a personal brand
  • Eye on the Trends: The advent of mobility, and how mobile devices will take over the traditional PC world

Rich Karlgaard, Publisher of Forbes Magazine

In this interview, Rich Karlgaard, Publisher of Forbes Magazine, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

  • How he came up with the idea for his new book, The Soft Edge, while chatting with Fred Smith, CEO of Fedex, and how Smith included CIOs in strategic, board-level discussions as early as the 80s
  • How companies can enhance their overall performance, survive setbacks, and better leverage data and analytics through cultural development
  • Northwestern Mutual’s impressive culture of trust
  • Rich’s career path, from security guard to publisher of Forbes
  • Eye on the Trends: The evolution of Forbes and other legacy media companies in the Google Age

Kim Stevenson, CIO of Intel

In this interview, Kim Stevenson, CIO of Intel, discusses World Class IT Principle one, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • Her priorities for the next year, including Big Data and Analytics
  • Methods she is using to communicate and create cultural change across the organization
  • The IT Annual Plan, how it was been honed, and its wide distribution
  • IT’s role in bringing innovation to the business units
  • Security and how she balances risk taking with risk mitigation
  • Her membership on the board of Cloudera and how she began the process of board membership
  • What she has brought back to her job from her board memberships
  • Transparency in operations and how she approaches social media in that way
  • The state of women in technology and how she advocates for continuing progress

Eric Yuan, CEO, Zoom

In this interview, Eric Yuan, CEO of Zoom, discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

• Differentiation in the web conferencing space
• Differentiation in the web conferencing space
• Rationale behind deliberately controlling growth of Zoom in early days
• Importance of having a company philosophy to deliver happiness to customers
• Possibilities of Augmented Reality in the business world
• Impact of Silicon Valley on new and upcoming companies
• The need to create a culture of self-motivation for employees
• Trade-offs required to build a sustainable company
• Hybrid approach to selling to Small Businesses and Large Enterprises
• Focus on existing customers rather than only pursuing new customers
• Sequoia Capital’s impact on Zoom’s growth

Jeff Pashalides, Head of Corporate at Sequoia Capital

In this interview, Jeff Pashalides, discusses World Class IT Principle One, People and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The symbiotic relationship between practitioners, the venture community, and the founding community
  • Sequoia’s CIO activities and events
  • Jeff’s insights into the importance of security, artificial intelligence, and the public cloud to CIOs
  • How Sequoia helps clients cut through the noise to see what is real
  • Strategies for the successful development and implementation of new technology
  • Two things enterprise technology can learn from consumer technology
  • Eye on the trends: cloud security, focus on talent

Jane Landon, Deputy Commissioner and CIO of the New York City Department of Finance

In this interview, Jane Landon discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How Jane was able to bring disparate IT entities together to create efficiencies across the organization
  • The cultural challenges faced when joining an organization that is not accustomed to change in IT
  • The importance of team support for change in order to avoid a backward transition once external help is no longer present to support the organization
  • The unique role of working in government IT; while business divisions are the primary customers, there is still a responsibility to the citizens
  • How Jane’s experience in the corporate sector has prepared her for her transition to the government sector

Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

  • IT’s unique position to help solve business problems
  • Focusing on fundamentals, influence, and empathy in driving transformation
  • How Chris helped build a world class PMO, and how it now drives non-IT projects
  • The strong partnership between marketing and IT at Red Robin
  • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
  • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
  • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

Colin Boyd, Chief Information Officer of Johnson Controls

In this interview, Colin Boyd, CIO of Johnson Controls, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The challenges of enabling the IT function to be valuable partners to colleagues outside of IT, particularly how his team was able to weave itself into the technical depth of the broader organization
  • The evolving role of IT as it moves to support the technology behind the actual product being sold
  • The early challenges Colin faced when transitioning to a new company, industry, and technical role amidst the 2008 financial crisis
  • Colin’s view of the “transportability of IT” as a skill that CIOs can master, regardless of their previous experience within industry
  • His tactical approach in shifting the culture around information technology from a static, cost-oriented center to a dynamic, value-oriented function
  • Eye on the Trends: The ascending trend of computing capacity within the automotive and transportation industries, the lessening imperative of companies to consolidate transactional systems in pursuit of business intelligence

Marcy Klevorn, CIO of Ford Motor Company

In this interview, Marcy Klevorn, CIO of Ford Motor Company discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her experience transitioning into the role of CIO of Ford
  • Strategic priorities for the past several years
  • How she has modified her strategic plans to encompass technology simplification
  • Innovation, and IT’s role in shaping the driver experience
  • The One Ford strategic business plan of the organization
  • Women in Technology and how she encourages other women to join the ranks of technology
  • The talent factory within Ford, and how its many alumni, including multiple Fortune 500 CIOs have been so successful
  • Her favorite vehicles, and the future of driverless technology in automobiles
  • How IT is able, as customers of the company, to provide feedback about its products