Forum on World Class IT - 346 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Culture

Richard Nolan, William Barclay Harding Professor Emeritus of Management of Technology at Harvard Business School, Philip M. Condit Endowed Chair in Business Administration at the University of Washington's School of Business

In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The three main eras of IT: DP, Micro, and Network
  • The emergence of digital natives
  • Realizing the vision of IT infrastructure becoming a universally available commodity
  • How IT is indispensable for product driven innovation
  • The necessity for new CIOs to understand the competitive strategy of their organization, the industry, their company’s culture, and the company’s ability to change

Helen Cousins, Executive Vice President and Chief Information Officer of Lincoln Trust Company

In this interview, Helen Cousins, Executive Vice President and Chief Information Officer of Lincoln Trust Company, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Helen’s unorthodox path to CIO and how it contributed to her understanding of IT as part of a business
  • The value of the broader perspective due to a business background in Helen’s success as a CIO
  • The challenges and strategies in mending the relationship between IT and business to garner support and trust
  • The importance of appropriately marketing accomplishments in IT both internally as well as across the organization
  • Helen’s rise to becoming a Board level CIO and the impact of an IT executive’s perspective to the rest of the board
  • Eye on the Trends: The growing importance of cloud and mobile technology and the need to understand how to analyze and leverage risks to gain support for related projects

Meg Whitman, Chief Executive Officer of Hewlett Packard

In this interview, Meg Whitman, Chief Executive Officer of Hewlett Packard, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The progress made thus far in splitting HP into Hewlett Packard Enterprise and HP Inc.
  • How the sequencing of the split was envisioned
  • How she plans on splitting her time between the two new companies
  • The synergies anticipated between the two new organizations
  • How HP, as an acquirer of businesses, considers today’s large technology company valuations
  • The process of identifying future partners and acquisition targets for HP
  • The paucity of women in technology and her opinion on how this has progressed in Silicon Valley
  • Her career path from traditional business into technology at eBay and HP
  • What she’s taken from her political experience running for governor of California, and how that’s affected her professional career since then
  • Eye on the Trends: Enterprise technology change (versus to consumer technology change), Cloud, Hybrid Datacenter, automation and monitoring, the business model shift from capital expenses to operating expenses
  • Susan Swart, CIO, International Monetary Fund

    In this interview, Susan Swart, CIO of the International Monetary Fund, discusses World Class IT Principle One, People, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Organization of the IT department given the broad purview of the IMF
    • Sought-after skills and qualities of IT team members
    • Creating a new ecosystem with the engagement of new partners
    • Her path as an executive and advice for women in the field
    • Mentoring programs and the importance of increasing the pool of potential female hires
    • Eye on the trends: AI in surveillance and natural language processing, Fintech, block chain

    Bill Burnett & Dave Evans, Co-Authors of 'How to Build a Well-Lived, Joyful Life”

    In this interview, Dave Evans & Bill Burnett, Co-authors of “Designing Your Life: How to Build a Well-Lived, Joyful Life” discussed:

    • Design thinking
    • How “dysfunctional beliefs” constrain our choices
    • Design thinking tools: reframing, empathetic thinking, Odyssey Plans
    • Idea generation
    • Designing Your Life for Women

    Vic Bhagat, Chief Information Officer Global Growth & Operations of General Electric

    In this interview, Vic Bhagat, Chief Information Officer of General Electric’s Global Growth and Operations Organization discusses principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

    • Vic’s role and IT enabling growth at GE
    • IT innovation at GE and the culture of innovation
    • Sharing global best practices while maintaining local relevance
    • The balance of innovation and security, risk management, and governance
    • GE’s “onshoring”/”smart-shoring” of IT domain knowledge
    • The future of the IT leader
    • IT metrics and the focus on business process improvement
    • Eye on the trends: Omnipresent information and the capability of sending IT solutions to anywhere at any time, hyper-intelligence and how analytics can bring the decision support system to a whole new level, and the need to give ample attention to the entire user experience in order to ensure stickiness

    Jon Harding, Global CIO of Conair Corporation

    In this interview, Jon Harding, Global CIO of Conair Corporation, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

    • The centralized structure of IT within Conair
    • The methodology of expanding an organization’s information technology system on a global scale
    • Vendor management practices, and the implications of local and more global partnerships for a major corporation
    • Eye on the Trends: The potential of big data, and the internet of things – ability of all sorts of devices to communicate

    Trevor Schulze, CIO of Micron Technology

    In this interview, Trevor Schulze, Chief Information Officer of Micron Technology , discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

    • How he became the first CIO of Micron Technology, and how he prepared to start the role
    • How his experience as an IT executive has helped him converse with senior management
    • How he organized himself during his first 100 days in the role of CIO
    • Some examples of the quick wins and organization changes he made upon joining Micron technology
    • Strategic imperatives within IT that he determined early in his tenure
    • Measures of success and how he has tracked the success of IT
    • How he has worked in companies that have IT as a focal area of the organization during his career path at many major technology brands
    • The war for talent within IT companies and how Micron’s university grants have helped benefit the organization to find strong talent within IT
    • How he considers the input of younger employees and the experience of more tenured employees
    • Eye on the Trends: Data as a strategic asset, machine learning, security

    Peter Zeihan, Author of The Accidental Superpower and Shale New World

    In this interview, Peter Zeihan discusses the U.S.’s changing role in global security and trade; the precipitating factors responsible for these changes; the dominance of the U.S. as a superpower given global changes in geopolitics, demography and energy production; and the reasons why Mexico is uniquely positioned for continued growth, as well as other topics.

    Chris Corrado, Chief Operating Officer & Chief Information Officer at London Stock Exchange Group

    In this interview, Chris Corrado, Chief Information Officer & Chief Operating Officer at London Stock Exchange Group, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • The importance and evolution of the role of information for CIOs
    • The CIO as strategist
    • The significance of a technologist being able to understand and respond to the culture of an organization
    • The state of technology in the U.K. compared to the U.S.
    • Mitigating risk
    • Implications of Brexit for financial information companies
    • Eye on the trends: augmented intelligence