Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Customer Focused IT

Robert Austin, Associate Professor of Technology and Operations Management at Harvard Business School

In this interview, Robert Austin discusses three of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The CIOs increasing focus on growing revenue rather than reducing costs
  • Using IT for “trystorming”: coming up with ideas and trying them out, quickly and cheaply
  • The importance of justifying IT investments for their strategic value rather than immediate ROI
  • The need for IT to innovate as more and more IT is outsourced
  • American MBAs contemplating opportunities in India and China

Jon Harding, Global CIO of Conair Corporation

In this interview, Jon Harding, Global CIO of Conair Corporation, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

  • The centralized structure of IT within Conair
  • The methodology of expanding an organization’s information technology system on a global scale
  • Vendor management practices, and the implications of local and more global partnerships for a major corporation
  • Eye on the Trends: The potential of big data, and the internet of things – ability of all sorts of devices to communicate

Gopichand Katragadda, CTO of Tata Group

In this interview, Gopichand Katragadda, CTO of Tata Group, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role as the within Tata, and his mandate as the first CTO of the organization
  • The ways in which he has pursued the goal of shifting the organization to become one of the 10 most technologically innovative companies in the world
  • The structure he has set between members of his team at the group level and on a company-by-company level
  • Areas of innovation that he has pursued
  • The extent to which he has focused on the Indian market compared to the global market
  • His role at General Electric India’s technology center, and how he has leveraged talent processes in India across the global reach of the company
  • The rise of Indian education and his diverse set of hobbies including film, writing, and music development

Lidia Fonseca, CIO of Quest Diagnostics

In this interview, Lidia Fonseca, CIO of Quest Diagnostics, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Quest Diagnostics, their scale, technology, and partnerships
  • Her role as Chief Information and the responsibilities of her role
  • How she encourages her team to engage with customers
  • Big Data and how her team structures and analyzes the huge amount of data at Quest Diagnostics
  • Security and how she balances innovation and risk-taking with security considerations
  • Her membership on the board of Gannett, and how she came across the opportunity to join
  • How boards of directors will continue to look for technical expertise as companies try to become digital

Angela Yochem, CIO of Rent-A-Center

In this interview, Angela Yochem, CIO of Rent-A-Center, discusses World Class IT Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Executing Rent-A-Center’s digital transformation
  • CIOs driving business innovationt
  • Taking intelligent risks
  • The impact of a single decision across the enterprise
  • Keeping the end-customer at the front of the decision making process
  • Excelling in the First 100 Days
  • The two characteristics that board search committees are seeking in CIOs

    Methods for staying abreast of and understanding cutting edge technology

    Angela’s Entrepreneur as Residence experience

    Eyes on the trends: Fast prototyping and feedback, Artificial intelligence, STEM education

Tim Harvey, Executive Vice President of Shared Services & Chief Information Officer of Hilton Hotels Corporation

Among other topics, Tim discusses the following issues with Metis Strategy

  • Localizing a global ERP system to function across 77 countries
  • Using technology to help companies merge and split apart
  • Rolling out a loyalty program across thousands of properties in four months
  • Leveraging experiences as a CIO to successfully run other areas of a company
  • How to use a technology solution to not only match competitor business performance, but to quickly surpass it

Michael Lucas, Global Chief Information Officer of Hogan Lovells

In this interview, Mike Lucas, Global Chief Information Officer of Hogan Lovells, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The steps he took to prepare for the Global CIO job at Hogan Lovells
  • The most important processes or technologies implemented within the first “100 days” on the job
  • Movement towards the role of “global” CIO, and the implications this position will have for firms in the future
  • Defining the parameters of success from an IT standpoint in a global organization
  • Eye on the Trends: The growing importance of IT services in the legal field – enabling remote working capabilities for lawyers and protecting client data

Andre Mendes, Interim CEO of the Broadcast Board of Governors

In this interview, Andre Mendes, Interim CEO of the Broadcast Board of Governors, discusses World Class IT principle one, People, and principle two, Infrastructure, with Metis Strategy. Some of the topics discussed include:

  • The missions and goals of the Broadcasting Board of Governors
  • How BBG is able to get its information across in regimes where a free press is unavailable
  • How he measures success, and what kind of metrics he uses to determine whether progress is being made
  • How he leverages social media and “multi-directional” communication, and what roles those methods play in reaching the audience today
  • How he works with other agencies within the government and how they are able to coordinate their message
  • How his career path has led him to chief executive role, and how his previous CIO roles have prepared him for his current position

Marcy Klevorn, CIO of Ford Motor Company

In this interview, Marcy Klevorn, CIO of Ford Motor Company discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her experience transitioning into the role of CIO of Ford
  • Strategic priorities for the past several years
  • How she has modified her strategic plans to encompass technology simplification
  • Innovation, and IT’s role in shaping the driver experience
  • The One Ford strategic business plan of the organization
  • Women in Technology and how she encourages other women to join the ranks of technology
  • The talent factory within Ford, and how its many alumni, including multiple Fortune 500 CIOs have been so successful
  • Her favorite vehicles, and the future of driverless technology in automobiles
  • How IT is able, as customers of the company, to provide feedback about its products

Tim Stanley, Former CIO and Senior Vice President of Innovation, Gaming, and Technology of Harrah’s Entertainment.

In this interview, Tim Stanley discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How first establishing the company’s direction creates a path for innovation
  • The necessity of IT being used as a strategic weapon in leading innovation
  • Tim’s method of using 6 vectors to structure the path that enables and leads to innovation
  • The ways a company can leverage insights from their customers, particularly the importance of understanding digital interactivity and conducting rapid prototyping
  • How every IT executive should in some way span out into the business in order to understand how to improve what the business does
  • The importance of using alignment and analytics as strategic tools