Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Cyber Security

Michael Blake, Chief Information Officer of Hyatt Hotels Corporation

In this interview, Michael Blake, Chief Information Officer of Hyatt Hotels Corporation, discusses World Class IT principle two, Infrastructure, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Michael’s role in the organization and his major goals
  • IT’s growing role in the hospitality industry
  • Creating an ecosystem of partners that allows Hyatt to align with leading edge product offerings
  • The shift in skills as a result of forming the ecosystem of partners, with a greater emphasis on business analysis and vendor management
  • Eye on the Trends: Cloud computing and how it can help Hyatt capture economies of scale, despite having fewer properties than their main competitors. Mobility and how it can bring capabilities that ultimately improves the customer experience

Antoine Blondeau, CEO of Sentient Technologies

In this interview, Antoine Blondeau, CEO of Sentient Technologies, discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • The state of the artificial intelligence industry and his work over the past fifteen years
  • How Sentient Technologies has applied there work to the retail and online shopping industry
  • How the technology maps out the process of interaction to create a better user experience
  • The large amount of capital currently held by Sentient Technologies and his plans for those funds
  • The war for talent in Silicon Valley
  • The balance between innovation and safety within the artificial intelligence industry
  • How he thinks about artificial intelligence in his daily life
  • The strategic planning process, and what he sees coming in the next five to ten years
  • Why he chose to pursue his career in the United States as opposed to Europe

Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

  • IT’s unique position to help solve business problems
  • Focusing on fundamentals, influence, and empathy in driving transformation
  • How Chris helped build a world class PMO, and how it now drives non-IT projects
  • The strong partnership between marketing and IT at Red Robin
  • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
  • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
  • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

Kim Stevenson, CIO of Intel

In this interview, Kim Stevenson, CIO of Intel, discusses World Class IT Principle one, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • Her priorities for the next year, including Big Data and Analytics
  • Methods she is using to communicate and create cultural change across the organization
  • The IT Annual Plan, how it was been honed, and its wide distribution
  • IT’s role in bringing innovation to the business units
  • Security and how she balances risk taking with risk mitigation
  • Her membership on the board of Cloudera and how she began the process of board membership
  • What she has brought back to her job from her board memberships
  • Transparency in operations and how she approaches social media in that way
  • The state of women in technology and how she advocates for continuing progress

Adrian Gardner, Chief Information Officer of Goddard Space Flight Center

In this interview, Adrian Gardner, the Chief Information Officer of Goddard Space Flight Center, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Adrian’s role as CIO of Goddard Space Flight Center
  • The implementation of innovative practices through drawing from public, open source, and private sector communities
  • Cross-collaboration in IT, and how the various NASA centers operate in an environment that is both collaborative and competitive
  • How Goddard utilizes Big Data to support decision-making
  • Goddard’s security posture and the increased focus on data management
  • Eye on the Trends: Consumerization of IT and how consumers leverage a broad range of technologies and tailor them to their own individual needs, mobility and how individuals can have access to information from anywhere on any device, and the rise in open source and utilizing open source communities to develop and refine technologies.

Scott Phoenix, Co-Founder of Vicarious

In this interview, Scott Phoenix, Co-Founder of Vicarious discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • The Artificial General Intelligence differs from Artificial Narrow Intelligence
  • How Vicarious is applying cognitive science to build next generation general intelligence algorithms
  • How AI may replace more jobs than it creates, and new economic and social constructs that could ease the societal shift
  • Vicarious’s decision to prioritize social good over investor returns, and why more companies should do the same
  • How Vicarious assembled an all-star group of investors including Elon Musk, Mark Zuckerberg, Jeff Bezos, and more
  • Education and if entrepreneurship can be taught in the classroom
  • The balance between the promise and peril of AI
  • World’s Fair style demonstrations of AI, including the recent AlphaGo win and Vicarious’s 2013 cracking of CAPTCHA
  • How Scott thinks about staffing, and how Vicarious’s bold mission acts as a magnet for top talent

Mike Kail, Vice President of IT Operations of Netflix

In this interview, Mike Kail, the Vice President of IT Operations of Netflix, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How IT needs to understand business strategy and align with other parts of the organization
  • The necessity of broader communications skills in IT
  • How Netflix attempts to remain on the bleeding edge of technology
  • How IT needs to adopt an “IT as a service” mentality and avoid saying no to customers
  • How the multitude of devices in the workplace leads to convergence of data to the cloud
  • Eye on the Trends: Social and mobile, and how they will enable seamless collaboration anytime at anyplace

Greg Brockman, Co-Founder and CTO of OpenAI

In this interview, Greg Brockman, Co-Founder and CTO of OpenAI discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • The great potential for artificial intelligence to positively impact humanity
  • Greg’s experience as CTO of stripe, and the transition from high-growth startup to mission driven non-profit
  • How Greg thinks about staffing, and how OpenAI’s bold mission and unique structure acts as a magnet for top talent
  • How AI may replace more jobs than it creates, the economic disruption it could cause, and the role of government in easing the societal shift
  • The risks of AI, and the pressures of AI development versus AI safety
  • The role investor-founders Elon Musk and Sam Altman play in OpenA, and where Greg draws inspiration from
  • The trend of open sourcing AI development

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Paul Chapman, CIO of Box

In this interview, Paul Chapman, CIO of Box, discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as Chief Information Officer of Box and how he prepared for that role
  • The ways in which he thinks about differentiating the business of Box
  • How his organization operates as the first “customer” of the company’s products
  • How he has built his team and planned his workforce from a skills and responsibilities standpoint, as a digital-native organization
  • What it is like to operate in an organization where change is not only inevitable, but also viewed as a source of strength
  • How Box views security as it invests in other forms of security, as well as its own
  • Eye on the Trends: Cloud, Security, and new work style