Forum on World Class IT - 346 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Cyber Security

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Paul Chapman, CIO of Box

In this interview, Paul Chapman, CIO of Box, discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as Chief Information Officer of Box and how he prepared for that role
  • The ways in which he thinks about differentiating the business of Box
  • How his organization operates as the first “customer” of the company’s products
  • How he has built his team and planned his workforce from a skills and responsibilities standpoint, as a digital-native organization
  • What it is like to operate in an organization where change is not only inevitable, but also viewed as a source of strength
  • How Box views security as it invests in other forms of security, as well as its own
  • Eye on the Trends: Cloud, Security, and new work style

Sheila Jordan, Senior Vice President and CIO at Symantec

In this interview, Sheila Jordan, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Symantec’s Integrated Cyber Defense Platform
  • Using the integration of acquisitions as an opportunity to transform and simplify
  • End-to-end reference architecture: engineering to frictionless delivery
  • Building an IT workforce: balancing core competencies, augmenting skills, and outsourcing
  • Staying agile with your team to meet shifting priorities and opportunities
  • The IT department as Symantec’s CustomerONE
  • Women in technology
  • The expanding and strengthening role of IT in organizations
  • Broadening your definition of innovation to spur innovation
  • Jean-Michel Ares, Group Head of Technology & Operations, BMO Financial Group

    In this interview, Jean-Michel Ares, Group Head of Technology & Operations at BMO Financial Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • The imperative, at BMO Financial Group and within the broader financial services industry, to combine the functions of technology and operations under a single executive
    • Jean-Michel’s belief in the ability of leadership along the lines of operational excellence, transformation, and innovation to set every CIO on the path to greatness
    • The four outlined “areas of focus” for Jean-Michel’s team in the coming year
    • Jean-Michel’s renewed focus on enterprise security, as well as the important role of external partnerships and networks in securing an organization’s data and resources
    • The great opportunity of each CIO to build strong personal networks, later leveraging those networks to solve complex challenges faced by those within and external to their industry or role
    • Eye on the Trends: The combination of analytics, mobility, social networks, and the Internet of Things in shaping the new technological enterprise

    Guy Chiarello, President of First Data Corporation

    In this interview, Guy Chiarello, President of First Data Corporation discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

    • His role as President of First Data Corporation
    • Strategic priorities of the organization
    • Innovation, and how he measures whether the organization is innovating appropriately
    • The balance between innovation and security
    • How he thinks about “digital” and the evolution of digital business
    • How he has expanded beyond the typical “back-office” function of many CIOs to become client-facing
    • How he recruited the team around him, and what he looks for as an IT executive
    • How his experience as a CIO shapes his current relationship with First Data Corporation’s CIO
    • Recruiting and talent acquisition from colleges and universities
    • Advice he would give to other CIOs to rise beyond that position
    • Eye on the Trends: Cloud, Mobile, Social, Data, Security, and BlockChain

    Linda Jojo, EVP of Technology and Chief Digital Officer of United Airlines

    In this interview, Linda Jojo discusses World Class IT Principle Three, Project and Portfolio Management, and World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • Linda’s expanded purview as Executive Vice President of Technology and Chief Digital Officer
    • United’s digital strategy, and how they use digital to enhance both the customer-facing experience as well as internal operations
    • Evolving customer expectations in the travel space
    • How Linda has seen the role of the CIO evolve during the past 10+ years
    • Linda’s view on the role of the Chief Digital Officer
    • Advice for CIOs who aspire to join corporate Boards
    • How United thinks about cyber risk, and how to have the conversation with the Board
    • The importance of machine learning for leveraging data across the company

    Meg Whitman, Chief Executive Officer of Hewlett Packard

    In this interview, Meg Whitman, Chief Executive Officer of Hewlett Packard, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The progress made thus far in splitting HP into Hewlett Packard Enterprise and HP Inc.
  • How the sequencing of the split was envisioned
  • How she plans on splitting her time between the two new companies
  • The synergies anticipated between the two new organizations
  • How HP, as an acquirer of businesses, considers today’s large technology company valuations
  • The process of identifying future partners and acquisition targets for HP
  • The paucity of women in technology and her opinion on how this has progressed in Silicon Valley
  • Her career path from traditional business into technology at eBay and HP
  • What she’s taken from her political experience running for governor of California, and how that’s affected her professional career since then
  • Eye on the Trends: Enterprise technology change (versus to consumer technology change), Cloud, Hybrid Datacenter, automation and monitoring, the business model shift from capital expenses to operating expenses
  • Oren Etzioni, CEO of The Allen Institute for Artificial Intelligence

    In this interview, Oren Etzioni, CEO of The Allen Institute for Artificial Intelligence, discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

    • High impact Artificial Intelligence research and engineering at the Allen Institute for Artificial Intelligence
    • Some promising future outcomes of developments within the artificial intelligence field
    • Why equating intelligence with autonomy is inaccurate
    • His perspectives on the dangers of artificial intelligence that have been expressed by major technology leaders
    • Job displacement and the role of government in ensuring an easier transition
    • Methods he uses to stay current on upcoming technology trends
    • The role Paul Allen plays in the day to day operations
    • Partner organizations and the benefits of those partnerships
    • The people who most influenced him to become a serial entrepreneur
    • The significance of Alpha Go defeating the human international champion of Go
    • Advice on the use of artificial intelligence for enterprises considering the use of AI

    Taavi Kotka, former CIO of Estonia

    In this interview, Taavi Kotka discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

    • The conditions that enabled Estonia’s transformation into the world’s most advanced digital society
    • Taavi’s transition from CEO of one of the largest software development companies in the Baltic states to Estonian Government CIO, as well as some of the early projects he led
    • How blockchain technology can provide an extra layer of data security
    • How Estonia reduces friction for citizens by using regulation to encourage data sharing between government entities
    • The ways in which digital technology improves efficiency and simplifies life for Estonian citizens in areas such as healthcare, banking, taxes, education, voting, law enforcement, among others
    • How giving citizens control over their data creates a self-enforcing mechanism that protects privacy and provides security
    • The genesis of Estonia’s e-Residency program, and how it allows Estonia to grow its economy without relying on increased birth rates or immigration
    • Taavi’s view on the disruption of government and the future of digital society

    Mark Brewer, Chief Information Officer of Seagate Technology

    In this interview, Mark Brewer, Chief Information Officer of Seagate Technology, discusses World Class IT principle 1, People, principle 2, Infrastructure, and Principle 4, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • • His nearly two decade tenure as CIO and the changes he has seen
  • • How he creates a culture of innovation
  • • The changing role that IT plays in the business
  • • Communication, transparency, and the multiple platforms he uses to communicate internally and externally
  • • How he manages a broadly distributed workforce
  • Eye on the Trends: Balancing Innovation and security, Cloud Storage, and Increasing Digital Content