Forum on World Class IT - 363 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Cyber Security

Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts

In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • The evolution of the role of IT at Electronic Arts
  • The digital disruption happening in the media and entertainment industry
  • Mobile gaming, social gaming, and the management of gamer communities
  • Risk management and the importance of security within EA
  • How the tech savviness of employees throughout EA affects IT
  • The importance of advanced analytics
  • How the proximity to Silicon Valley influences IT
  • Eye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT

Mike Rhodin, SVP of IBM Watson

In this interview, Mike Rhodin, Senior Vice President of IBM Watson, discusses World Class IT Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • • Whether Watson was always planned as a business line, and how things evolved within the Watson idea
  • • The mechanics of Watson, and who is involved with the creation of knowledge for Watson to pull from
  • • The three service offerings, Watson Discovery Advisor, Watson Analytics, and Watson Explorer
  • • Some of the common threads across industries that make them ripe for usage of Watson
  • • Whether there is a traditional functional head who utilizes and procures Watson
  • • The balance between Artificial Intelligence and the safety needed with Artificial Intelligence
  • • The divide between those who are leveraging the Watson platform and those who are/will not
  • • How he sees Watson developing over the next five and ten years

Norm Fjeldheim, CIO and Head of Global Facilities of Illumina

In this interview, Norm Fjeldheim, CIO and Head of Global Facilities at Illumina, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Illumina’s role in improving health
  • Multiple management and organizational roles for CIOs
  • Importance of technology to drive strategic decisions
  • Cyber security
  • Marriage of technology and facilities
  • Collaboration between employees and divisions
  • Eye on the Trends: DevOps Model

Ken Venner, Executive Vice President, Corporate Services, and Chief Information Officer of Broadcom

In this interview, Ken Venner, Executive Vice President, Corporate Services and Chief Information Officer of Broadcom, a designer and developer of semiconductors for wired and wireless communications, discusses principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Making IT “like air”- there and ready to use in plenty, without the need to think about it
  • The challenge and blessing of working with such a large percentage of technically savvy stakeholders
  • Ken’s “walk-crawl-run” approach to collaboratively prototyping solutions to demonstrate value
  • Being “stractical”: maintain the balance between strategic and tactical
  • Broadcom’s acquisitive nature and how IT enables successful transactions
  • Eye on the trends: Consumerization of IT relevance for CIOs, video for content delivery and collaboration, IT professionals getting out of the infrastructure business, and how IT security is under-emphasized

Amy Doherty, CIO of AARP

In this interview, Amy Doherty, CIO of AARP, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Her role as Chief Information Office of the AARP, and how he transitioned from the interim CIO role
  • Continuity during the transition of CIOs
  • Leadership and her approach to culture within IT
  • Communication within and outside of IT and the value inherent from improved communications
  • Innovation and how it is encouraged within IT
  • Security and how risk is managed across the enterprise
  • Women in IT and how she has helped improve opportunities for rising women in technology
  • Eye on the Trends: Cohesive user experiences, wearable technology, and autonomous vehicles

Yvonne Wassenaar, CIO of New Relic

In this interview, Yvonne Wassenaar, CIO of New Relic, discusses World Class IT Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Being a CIO in a cloud based company
  • The importance of CIOs having both a horizontal viewpoint and a technological mindset
  • Taking intelligent risks
  • IT departments as integrators and collaborators
  • The role of CIOs on corporate boards
  • The internal and external functions of a modern CIO
  • Diversity in STEM fields

David McCue, Corporate Vice President and Chief Information Officer of Computer Science Corp (CSC)

In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • David’s role and responsibilities as Global CIO and Corporate Vice President
  • CSC’s three-legged approach to global governance
  • Standardizing around process, not technology, and deploying global solutions
  • Methods for effective best practice sharing
  • Approaching the role of CIO from a business perspective
  • Eye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage

Lidia Fonseca, CIO of Quest Diagnostics

In this interview, Lidia Fonseca, CIO of Quest Diagnostics, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Quest Diagnostics, their scale, technology, and partnerships
  • Her role as Chief Information and the responsibilities of her role
  • How she encourages her team to engage with customers
  • Big Data and how her team structures and analyzes the huge amount of data at Quest Diagnostics
  • Security and how she balances innovation and risk-taking with security considerations
  • Her membership on the board of Gannett, and how she came across the opportunity to join
  • How boards of directors will continue to look for technical expertise as companies try to become digital

Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The challenges and advantages of being a CIO in a tech company
  • Agility in a fast-growing, evolving organization verses agility in a mature organization
  • The partnership between Akamai’s IT and product teams in developing and testing new solutions
  • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
  • Driving enterprise strategy by leveraging a culture of expansive thinking
  • Eye on the trends: disrupting infrastructure paradigms

Michael Blake, Chief Information Officer of Hyatt Hotels Corporation

In this interview, Michael Blake, Chief Information Officer of Hyatt Hotels Corporation, discusses World Class IT principle two, Infrastructure, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Michael’s role in the organization and his major goals
  • IT’s growing role in the hospitality industry
  • Creating an ecosystem of partners that allows Hyatt to align with leading edge product offerings
  • The shift in skills as a result of forming the ecosystem of partners, with a greater emphasis on business analysis and vendor management
  • Eye on the Trends: Cloud computing and how it can help Hyatt capture economies of scale, despite having fewer properties than their main competitors. Mobility and how it can bring capabilities that ultimately improves the customer experience