Forum on World Class IT - 307 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Digital

Chris Perretta, Global Head of Enterprise Data and Technology of State Street

In this interview, Chris Perretta, Global Head of Enterprise Data and Technology of State Street, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • His responsibilities as Global Head of Enterprise Data and Technology of State Street Bank
  • How his staff has been re-organized as the emphasis on data and technology has taken place
  • The digital enterprise, and how he thinks about digital customer experience
  • The implementation of Industrial Agile
  • How he tracks the value and ROI of investments within the IT department
  • Projects that have been innovative within the organization
  • How he has managed the portfolio of projects and ensured that IT has become more standardized
  • The value of technology and how non-technical people have become more interested in technology
  • Security and how he balances the need for security with innovation and risk-taking
  • Eye on the Trends: Blockchain (a distributed database based on bitcoin protocol)

Stephanie von Friedeburg, CIO of the World Bank

In this interview, Stephanie von Friedeburg, CIO and VP for Information Technology Solutions of the World Bank, discusses World Class IT Principle One, People, Principle Three, Project/Portfolio Management, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The simplification of IT within the World Bank with the consolidation of the IT Department
  • The changing skillsets needed in a simplified organization
  • Digital, and the balance between marketing and IT in a digital organization
  • How IT can act as an advisor to other parts of the business that may not have full visibility into the entire organization
  • How she has utilized the venture capital community in her role as CIO
  • Interesting technologies where the World Bank is actively exploring investment, including drones and satellite imagery
  • How she develops insights from younger employees to develop new ideas
  • How she ensures that she continues to develop insights from the existing employee set as well
  • How she prioritizes ideas at the bank and her take on Waterfall compared to Agile methodologies
  • Crowdsourcing and the areas that it can impact parts of her organization

Mike McNamara, CIO of Target

In this interview, Mike McNamara, CIO of Target, discusses World Class IT Principle Three, Project & Portfolio Management, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Target, and the design decisions of the workplace
  • The methods he uses to maintain customer prospective
  • How he sees differences in customer behaviors between Europe and the United States
  • The disappearance of “omnichannel” terminology in retail
  • The absence of a digital-physical divide in retail
  • The management of “offline” versus “online”
  • The organizational systems he has used to promote efficiency
  • What his priorities are for the foreseeable future
  • Target’s reaction to information breaches and improved security
  • Eye on the Trends: Open Source

Mike Macrie, CIO of Land O’Lakes

In this interview, Mike Macrie, CIO of Land O’Lakes, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ongoing digital transformation that is taking place in the farms of America
  • How Land O’Lakes’ IT has evolved from a supporting function to an industry leader in innovation
  • An overview of technologies that he and his team have developed to help revolutionize the way farmers work
  • Successful management practices that he uses to streamline IT with the needs of the business, its partners, and clients
  • Important emerging skills to be considered by all aspiring technologists
  • The role of cybersecurity at Land O’Lakes
  • Methods to prospect new technologies for the business
  • Eye on the Trends: Internet of Things, Artificial Intelligence

Roger Pilc, Chief Innovation Officer of Pitney Bowes

In this interview, Roger Pilc, Chief Innovation Officer of Pitney Bowes discusses World Class IT principle two, Infrastructure, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Exploring the roles and responsibilities of the Chief Innovation Officer
  • Defining innovation, and the various types that exist at Pitney Bowes
  • The importance of cultivating an ecosystem of partners to accelerate efforts for innovation
  • The global innovation team at Pitney Bowes and how it approaches and organizes its work
  • Processes and methodologies for incubating innovation
  • Where Pitney Bowes draws its inspiration for innovation
  • Eye on the Trends: Internet of Everything, Commerce Cloud, Digital

Peter Diamandis, Co-Founder, XPRIZE, Singularity University

In this interview, Peter Diamandis, Co-Founder of XPRIZE and Singularity University, discusses World Class IT Principle One, People, and Principle Three, Project and Portfolio Management. Some of the topics discussed include:

  • Peter’s interest in space and technology innovation, and how these common themes run through his various companies and initiatives
  • How Peter divides his time and delegates responsibilities across his organizations
  • The accelerating pace of technological change and the challenges and opportunities this presents for companies
  • Best practices for corporate innovation, including scaling at the edges, experimentation,and more
  • How companies can anticipate the disruptive forces in their industries and respond accordingly
  • Peter’s views on artificial intelligence, and why he believes the opportunities outweigh the risks of the technology
  • Where Peter sees the greatest innovation taking place over the next one to three years

    Peter’s thoughts on radical health and life extension

Mike Giresi, CIO of Royal Caribbean

In this interview, Mike Giresi, CIO of Royal Caribbean Cruises, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Digital Transformation journey at Royal Caribbean
  • Importance of Executive sponsorship for IT
  • Role of CIO to as an interconnector between Enterprise strategy and IT implementation
  • Value of technology from a customer point of view
  • IT’s ability to gain customer feedback in a B2C organization
  • The needs of Data management and analytics
  • Implications of shadow IT
  • Bleeding technology trends for IT
  • Relevance of cross functional teams to help push innovation within IT forward

Angela Yochem, CIO of Rent-A-Center

In this interview, Angela Yochem, CIO of Rent-A-Center, discusses World Class IT Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Executing Rent-A-Center’s digital transformation
  • CIOs driving business innovationt
  • Taking intelligent risks
  • The impact of a single decision across the enterprise
  • Keeping the end-customer at the front of the decision making process
  • Excelling in the First 100 Days
  • The two characteristics that board search committees are seeking in CIOs

    Methods for staying abreast of and understanding cutting edge technology

    Angela’s Entrepreneur as Residence experience

    Eyes on the trends: Fast prototyping and feedback, Artificial intelligence, STEM education

George Corbin, SVP of Digital at Marriott International

In this interview, George Corbin, Senior Vice President of Digital for Marriott International, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Marriott’s place among the highest revenue earners by a digital channel
  • The maturity curve and the challenge of disruption for incumbent companies
  • Advantages that incumbents have over startups in evolving industries
  • Disrupting your own organization
  • The millennial mindset that spans across multiple age demographics
  • Marriott’s transformation of the service experience
  • Leading and managing a transforming organization
  • The impact of Airbnb on the hospitality industry
  • Adapting across an organization to fundamental shifts in customers’ needs and expectations
  • The influence of culture and existing operating models on a company’s management of digital disruption
  • Marriott’s embracement of the localization of the travel experience
  • Characteristics of a successful Chief Digital Officer
  • Building alliances and coalitions to drive and support change
  • Using pilot programs to de-risk change for internal and external partners
  • Messaging as a service, not marketing

Donagh Herlihy, EVP of Digital and CIO of Bloomin' Brands

In this interview, Donagh Herlihy, Executive Vice President of Digital and CIO of Bloomin’ Brands, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • A review of Bloomin Brands and its entities across the United States
  • His role and responsibilities as EVP of Digital
  • How he manages the digital team, managing digital separately from IT
  • The digital consumer journey and how he engages customers to find insights amongst customer groups
  • How he feels about CIOs undertaking the responsibility of “Digital” within an enterprise
  • How he has taken on additional responsibilities within the organization
  • How he encourages his IT team to translate consumer technology advances to enterprise technology change
  • Eye on the Trends: Improving consumer technology and the consumerization of IT