Forum on World Class IT - 350 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Enterprise Architecture

Mark Settle, World Class IT Principle Two, Infrastructure, eSeminar with Mark Settle, Chief Information Officer of BMC Software

This interview is the second in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P2-Infrastructure, Mark Settle discusses the following issues with Metis Strategy

  • The emergence of Enterprise Architecture and Vendor Management Offices as major trends in Infrastructure
  • With each of the new opportunities that he has pursued, the steps Mark has taken to get his mind around the challenges that each infrastructure environment has entailed
  • The kinds of organizations that are more or less ripe for outsourcing infrastructure including the factors that CIOs should consider when weighing this option
  • The methods Mark has used to express the needs and activities related to Infrastructure to his business colleagues
  • Mark’s thoughts related to Cloud Computing and Virtualization

Piyush Singh, Senior Vice President and Chief Information Officer of Great American Insurance

In this interview, Piyush Singh, Chief Information Officer of Great American Insurance, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How he lead a complete revamp of the application architecture in order to leave all legacy systems in the past
  • His priorities around leveraging Service Oriented Architecture (SOA) in order to enable data to flow “automagically” throughout Great American’s systems and therefore streamline business processes
  • His “Big Five” guidelines for CIOs, which include:
  • The need to flip the ratio of 80% spend on maintenance and 20% on new development
  • The need to avoid correlation between age, tenure, and risk aversion
  • The importance of the CIO’s physical proximity to business executives in determining how strategic IT can be
  • The need to differentiate between creating a solution vs. an automation
  • How grading IT based on “on-time and on-budget” are the wrong signs of success
  • Eye on the trends: How the consumerization of IT has bled into business partner expectations and demand for IT

Bruce Leidal, Chief Information Officer of Carestream Health

In this interview, Bruce Leidal, Chief Information Officer of Carestream Health, a worldwide provider of dental and medical imaging systems and healthcare IT solutions, discusses principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Reducing IT spend as a portion of revenue to an aggressive target
  • Rationalizing expenditures as value creating or sustaining
  • Using “relationship managers” as liaisons between IT and business partners
  • Constant internal analysis of business relationships and IT operations to ensure excellence
  • Enabling all “smart devices” through its IT infrastructure and policies
  • Eye on the trends: supporting any “smart device” in the workplace and the consumerization of IT, the power of cloud computing solutions integration, the focus on leveraging analytics through the cloud, and leveraging social media to bolster sales and marketing efforts

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft

In this interview, Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft, discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The genesis of Microsoft IT’s transformation to align to business processes
  • How IT must go beyond collaboration and digitally connect the organization across business units
  • How Microsoft employs an IT transformation method referred to as “GET”
  • The new skills that need to be promoted as a result of the transformation
  • Eye on the Trends: Cloud computing and how it facilitates the digital process journey Microsoft is undertaking through improved scalability and flexibility

Rick King, Chief Operating Officer- Technology of Thomson Reuters

In this interview, Rick King, Chief Operating Officer of Technology of Thomson Reuters, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Rick’s role of COO of Technology at Thomson Reuters
  • How Rick manages the tech footprint of IT at Thomson Reuters
  • How Rick applies lessons from his early experiences as a teacher and a coach to IT
  • The importance of creating a personal brand
  • Eye on the Trends: The advent of mobility, and how mobile devices will take over the traditional PC world

Tomasz Smaczny, Former Chief Information Officer of Cathay Pacific

In this interview, Tomasz Smaczny, the former Chief Information Officer of Cathay Pacific, an international airline of Hong Kong, discusses World Class IT principle one, People, principle two, Infrastructure, principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tomasz’ path into IT and to the role of CIO
  • IT’s role in enabling shared services and channel integration
  • How Enterprise Architecture acts as a tool to bring IT and the business closer together
  • The need to recruit and retain top talent
  • Eye on the Trends: The mobile channel and how it delivers value to customers, provides a high degree of personalization, and drives innovation

Gene Kim, Entrepreneur and Author of The Phoenix Project

In this interview, Gene Kim, Entrepreneur and Author of The Phoenix Project discusses World Class IT Principle two, Infrastructure, and Principle three, Project and Portfolio Management, with Metis Strategy. Some of the topics discussed include:

  • The concept of DevOps and its impactful presence in tech giants such as Amazon, Netflix, and Etsy
  • The transferability of the DevOps perspective across a wide variety of industries, sectors, and organizational models
  • Characteristics, as noted by Gene, that the best and most impactful leaders managing DevOps tend to have
  • The confluence of changes in technology, people, and processes that has led to the era of DevOps
  • Themes from Gene’s forthcoming book, The DevOps Cookbook
  • Eye on the Trends: Containers as a mechanism for rapid, automated testing by developers

Joe Locandro, IT Director of Cathay Pacific

In this interview, Joe Locandro, IT Director for Cathay Pacific, the flag carrier airline of Hong Kong, discusses World Class IT principle two, infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Cathay Pacific’s mission statement of having the best technology is translated
  • The rising importance of digital customer experience
  • Ways in which innovation is managed at Cathay Pacific
  • Similarities across industries based on Joe’s previous IT leadership experiences
  • Eye on the Trends: Mobile consumption and the changing form factors. Increasing usage of biometrics

Stephanie von Friedeburg, CIO of World Bank Group

In this interview, Stephanie von Friedeburg, CIO of the World Bank Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Roles and Responsibilities within the World Bank Group
  • The challenges of collaboration within a very diverse set of employees
  • Her path to IT leadership without traditional education in the area
  • Cloud, and the way in which security at the World Bank addresses those technology trends
  • What she’s gained by being at “board level” within the bank and advising with Box.Org
  • Eye on the Trends: Data, and the digitization and structuring of existing data