Technovation with Peter High - 377 Interviews and Podcasts

Welcome to the Technovation with Peter High, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: External Partnerships

Kimberly Johnson, COO of Fannie Mae

In this interview, Peter High speaks with Kimberly Johnson, Chief Operating Officer of Fannie Mae. Among the topics they discuss include Kimberly belief that Fannie Mae’s new mission, its focus on operational risk and cybersecurity, its tremendous data and predictive analytics, and the company’s innovation efforts have the company on a strong footing. They also discuss how Kimberly made the jump from CCO to CRO to COO, her advice for rising female executives, among other topics.

Paul Clarke, Chief Technology Officer of Ocado

376: Ocado CTO Paul Clarke has guided the company to differentiate itself by focusing not on how fast they can innovate, but on how fast they can innovate their system for innovation. Paul discusses the broad and deep technology estate that has enabled Ocado’s online grocery business to operate with scale, sustainability, and profitability. Through a focused but balanced approach to innovation, the company has developed a unique end-to-end operating solution for online grocery retail that includes massive automated warehouses and an e-commerce, fulfillment, and logistics platform. In a strategy that resembles Amazon’s AWS, Ocado is now making its technology available to other retailers through the B2B-focused Ocado Solutions arm. We also discuss Ocado’s roadmap for a frictionless customer experience, the advantages of its business model, its culture of disruptive innovation, among other topics.

Milind Wagle, CIO of Equinix

Equinix CIO Milind Wagle stresses the importance of creating a positive customer experience. Equinix’s core value is to put the customer at the center of everything that they do, and the company has laid out a recipe for customer focus and success consisting of five major components. These components are treating their customers like assets, looking at the entire life cycle of customers, building a customer listening system to receive feedback, using a prioritization system to interpret that feedback, and delivering that feedback to the entire organization. We also discuss how Equinix’s annual revenue grew from $1 billion to $5 billion over an eight year period, the importance of culture in a digital transformation, and Milind’s view on artificial intelligence and machine learning.

Bill Schlough, Senior Vice President and Chief Information Officer of the San Francisco Giants

In this interview, Bill Schlough, the SVP and Chief Information Officer of the San Francisco Giants and InformationWeek 2012 IT Chief of the Year, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Delivering value through baseball competitive advantage, business optimization, and the fan experience
  • Partnering with innovative companies in the San Francisco Bay Area
  • Being CEO of the Giants’ Class A affiliate team
  • Seasonal planning, executing, and supporting around a baseball season
  • The value of a tech savvy executive team
  • Eye on the Trends: Leveraging cloud computing in order to refocus on core competencies and the power of social media, mobility, and TV everywhere in improving the fan experience

Matt Minetola, Chief Information Officer of Travelport

373: Travelport CIO Matt Minetola asserts that as a CIO of a technology company, a critical part of his job is to bring in technology that allows Travelport to distinguish itself, rather than simply managing technology. He cites that if you are the leader of a technology company in today’s world, it is your responsibility to change how the organization builds and develops products. To do this, Matt is focused on constantly identifying key technology enablers to help Travelport set itself apart. We also discuss the value of the cloud, the importance of quickly digesting and managing data, Travelport’s focus on the customer experience, and a variety of other topics.

Gaurav Dhillon, Chief Executive Officer of SnapLogic

In this interview, Gaurav Dhillon, the Chief Executive Officer of SnapLogic, an enterprise application and data integration software development company, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Technologies and capabilities that are ripe for the Cloud
  • SnapLogic’s strategic advisor CIO Council
  • The criticality of integrating technologies and capabilities
  • Embracing the changing technology landscape
  • CIO as the Chief Integration Officer
  • Companies’ need for data scientists
  • Eye on the Trends: The potential of leveraging the Cloud and Big Data together, the potential to access customers and employees in new ways through mobile technologies, and how Analytics will evolve from Business Intelligence to influence everything from pricing, to fraud detection, to product optimization

Asiff Hirji, Partner at TPG Capital, Former President, COO, & CIO of TD Ameritrade

In this interview, Asiff Hirji, Partner at TPG Capital and Former President, COO, & CIO of TD Ameritrade, discusses World Class IT principle one, People, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • A career progression from application developer to business leader
  • The technical and business challenges to address through a merger
  • The importance of attracting, retaining, and developing the best talent
  • How vendors should articulate value to CIOs
  • Eye on the Trends: how to transform a business model through technology, and companies’ ability to position themselves amid technology change- such as cloud computing

Stewart Butterfield, Founder and CEO of Slack

In this interview,Stewart Butterfield, Founder and CEO of Slack, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of Slack
  • How Slack was scaled to an enterprise level application
  • What metrics are used to gauge the health of the business
  • External inputs into Slack and the value they add
  • Developers and partners in the Slack ecosystem
  • The Slack Fund and its role in driving innovative ideas
  • Stewart’s mentors and lessons learned from his entrepreneurial ventures
  • How culture can drive productivity
  • How talent management develops in a rapidly growing company

Kyle Nel, Executive Director of Lowe's Innovation Labs

In this interview, Kyle Nel, Executive Director of Lowe’s Innovation Labs, discusses World Class IT Principle One, People, Principle Five, External Partnerships. Some of the topics discussed include:

  • Lowe’s Innovation Labs
  • Lowe’s uncommon partnerships
  • Maximizing efficiency and success by integrating internal and external talent
  • Lowe’s Innovation Labs’ Collider
  • The value of external partnerships
  • Incremental verses meaningful innovation
  • Lowe’s Narrative-driven innovation model
  • Using behavioral science to drive transformation
  • Metrics for measuring the success of innovation labs
  • Lowe’s Innovation Labs’ projects: Lowe’s Holoroom, self-roaming robots, additive manufacturing

Bill Ruh, Chief Executive Officer of GE Digital and Senior Vice President and Chief Digital Officer of General Electric

In this interview, Peter High speaks with Bill Ruh, the Chief Executive Officer of GE Digital and the Senior Vice President and Chief Digital Officer of General Electric. Among the topics they discuss include

  • Bill’s perspective on the digital transformation taking place in the industrial sector and how this transformation will eventually impact all sectors.
  • The challenges of executing a digital transformation, and Bill’s thoughts on the critical “soft” elements, such as culture, leadership, and talent.
  • Bill’s advice on how to blend talent by bringing new people into work with existing employees as opposed to less effective approaches such as not bringing people from the outside at all or segregating new employees.
  • A rundown of the digital reporting structure at GE, where Chief Digital Officers report to the CEOs of their business, as well as to Bill.
  • An overview of the roles and responsibilities of the three programs created for digital:  GE for GE, GE for installed base customers, and GE for the industrial world.
  • The importance of realizing that change must be reflected by the entire organization and that it is something that cannot be done overnight.
  • An emphasis on how digital is able to drive greater productivity and efficiency while giving clear outcomes that companies can show to their customers, something GE always starts.