Forum on World Class IT - 337 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Innovation

Steve Phillpott, Chief Information Officer of Western Digital

In this interview, Steve Phillpott discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Three, Project and Portfolio Management, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • How Steve used the multibillion-dollar acquisitions of HGST and SanDisk as an opportunity to transform Western Digital’s systems, processes, and technologies and lay the foundation for the company to scale
  • The journey of integrating 3000+ applications, and specifically the importance of focusing first on putting communications and collaboration tools in place to enhance the speed and efficiency with which the organization can move forward
  • How the focus on good governance has allowed them to build out program work streams and application roadmaps around ERP, Human Capital Management, PLM, among others
  • How Steve set up change management programs within each workstream to ensure that the users can adapt to the new technology at the same rate it is implemented
  • The criteria Steve uses to prioritize the integration effort
  • Western Digital’s Predictive Analytics as a Service offering and how Steve created a big data platform that is flexible enough to support users at all maturity levels across the business
  • How Western Digital leverages on-premise and cloud-based CPU and GPU high-performance computing clusters to run massive engineering simulations that greatly improve speed to market as well as reduce the cost of development
  • Eye on the trends: artificial intelligence and machine learning, and the industrial IoT

Mike Capone, Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc.

In this interview, Mike Capone discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The way in which ADP’s substantial data center consolidation has created savings on the bottom line and in their carbon footprint, improved processing speeds, and provided the opportunity for ADP to bolster their data security schemes
  • A discussion of “Smart-Shoring” and how viewing his organization as “Global IT” has allowed ADP to get the most out of all geographies it operates in
  • How ADP avoids the “rip and replace model” when approaching acquisitions and the accompanying IT integrations
  • The power of Web 2.0 through corporate blogging and Social CRM, which can lead to organic ideas and improved collaboration
  • How driving innovation through IT must be a process that marries the business leaders and technically talented innovators
  • How ADP has been operating as a “cloud computing” provider long before it become a hot topic in IT

John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
  • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
  • How certain portions of marketing report to IT, and the advantages this relationship entails
  • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
  • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are

Stephen Gillett, Executive Vice President, Chief Operating Officer of Symantec

In this interview, Stephen Gillett, Executive Vice President and Chief Operating Officer at Symantec, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression to the CIO role and beyond
  • Stephen’s role in transforming the use of technology during his time at Starbucks
  • How Stephen leveraged his experiences with innovation in his role at Best Buy Digital
  • Stephen’s current experience as COO of Symantec
  • Stephen’s advice for CIOs and IT VPs who aspire to CIO Plus and Beyond CIO roles
  • Eye on the Trends: The transformation of IT’s role within the enterprise and the emergence of a new generation of CIOs

Gene Kim, Entrepreneur and Author of The Phoenix Project

In this interview, Gene Kim, Entrepreneur and Author of The Phoenix Project discusses World Class IT Principle two, Infrastructure, and Principle three, Project and Portfolio Management, with Metis Strategy. Some of the topics discussed include:

  • The concept of DevOps and its impactful presence in tech giants such as Amazon, Netflix, and Etsy
  • The transferability of the DevOps perspective across a wide variety of industries, sectors, and organizational models
  • Characteristics, as noted by Gene, that the best and most impactful leaders managing DevOps tend to have
  • The confluence of changes in technology, people, and processes that has led to the era of DevOps
  • Themes from Gene’s forthcoming book, The DevOps Cookbook
  • Eye on the Trends: Containers as a mechanism for rapid, automated testing by developers

Linda Clement-Holmes, CIO of Proctor & Gamble

In this interview, Linda Clement-Holmes, CIO of Proctor & Gamble, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The preparation process to begin her role as Chief Information Officer of Proctor & Gamble
  • Her diverse set of experiences within the company and how she thinks about her experiences for the future leaders of Proctor & Gamble
  • Her former role as Chief Diversity Officer, and some of the paths that she has seen work well to ensure promote diversity within IT
  • Some of her strategic plans that are current imperatives
  • The increasing important of security and how she balances security with innovative activities within the organization
  • Her involvement on multiple boards including Cincinnati Insurance Company and several non-profit boards
  • How she spent her first 100 days as CIO
  • Eye on the Trends:The Internet of Things, Mobile Technology

Mike Macrie, CIO of Land O’Lakes

In this interview, Mike Macrie, CIO of Land O’Lakes, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ongoing digital transformation that is taking place in the farms of America
  • How Land O’Lakes’ IT has evolved from a supporting function to an industry leader in innovation
  • An overview of technologies that he and his team have developed to help revolutionize the way farmers work
  • Successful management practices that he uses to streamline IT with the needs of the business, its partners, and clients
  • Important emerging skills to be considered by all aspiring technologists
  • The role of cybersecurity at Land O’Lakes
  • Methods to prospect new technologies for the business
  • Eye on the Trends: Internet of Things, Artificial Intelligence

Dave Smoley, CIO of AstraZeneca

In this interview, Dave Smoley, CIO of AstraZeneca discusses WorldClass IT Principle One, People, Principle Two, Infrastructure and Principle Four, IT and Business Partnerships. Some of the topics discussed include

  • Transforming IT: Five pillars that guided the move to insourcing
  • Leveraging cloud computing through use of a six-point cloud tool kit
  • Effective change management
  • Realizing the goal of making IT “twice as good at half the cost”
  • Recruitment in light of the move to insourcing
  • Innovation and experimentation
  • Eye on the trends: machine learning, cloud computing, mobile apps, UX, voice recognition, video, cyber

David Trone, Co-Founder & Co-Owner of Total Wine & More

In this interview, David Trone, Co-Founder & Co-Owner of Total Wine & More, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Total Wine & More’s bricks and clicks growth strategy
  • The evloution of the customer expereince in the adult beverage industry
  • The three Cs of Total Wine and More’s operating philoslphy
  • Doing business in a heavily regulated industry
  • Total Wine and More’s community involvment intitiatives
  • David’s campaign for the Democratic nominaiton in Maryland’s 8th Congressional Distrcit
  • The imporance of risk taking and failure
  • David’s favorite wine varietals

Manjit Singh, Chief Information Officer of The Clorox Company

In this interview, Manjit discussed World Class IT Principle One, People, and World Class IT Principle Four, IT and Business Partnerships. Among the topics discussed include:

  • Clorox’s increasing focus on developing direct relationships with the end-customer, and the ways in which this is enabled such as enhanced understanding of the customer journey through digital marketing as well as direct shipping enabled through supply chain efficiencies
  • The techniques Clorox uses to build consumer journey maps, and the ways in which their brands use the consumer journey maps to determine how and where to engage
  • The ways in which IT immerses itself in the day-to-day operations of different groups so that they can better understand their challenges and thus better serve them
  • Clorox’s focus on data and analytics, and the focus on helping groups find the right data sets rather than just analyzing as much data as possible
  • How and why the IT team has gotten involved in new product innovation, especially in the early stages
  • The skill mix changes required for Clorox to reach its goals, and the ways in which they bring in people with new skills or perspective
  • Eye on the Trends: AI/ML, Agile, DevOps, IoT, Connectivity