Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Innovation

Richard Nolan, William Barclay Harding Professor Emeritus of Management of Technology at Harvard Business School, Philip M. Condit Endowed Chair in Business Administration at the University of Washington's School of Business

In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The three main eras of IT: DP, Micro, and Network
  • The emergence of digital natives
  • Realizing the vision of IT infrastructure becoming a universally available commodity
  • How IT is indispensable for product driven innovation
  • The necessity for new CIOs to understand the competitive strategy of their organization, the industry, their company’s culture, and the company’s ability to change

Jay Vijayan, Vice President, IT & Business Applications of Tesla Motors

In this interview, Jay Vijayan, the Vice President of IT and Business Applications of Tesla Motors, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Jay’s role at Tesla Motors and how Tesla operates in a fast-paced, innovative environment
  • IT’s collaborative relationship with development teams
  • How all of Tesla’s business-critical applications for core functions are home-grown
  • How Tesla provides comprehensive customer experience through the use of analytics, mobile applications, and more
  • Eye on the Trends: Cloud computing, and how it provides more flexibility and allows the organization to easily manage, maintain, and provision software to employees, particularly as the organization grows

Daniel Huttenlocher, Dean and Vice Provost of the Cornell NYC Tech Campus

In this interview, Dan Huttenlocher, Dean and Vice Provost of Cornell’s new NYC tech campus, discusses World Class IT principle one, People and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Cornell Tech NYC’s mission
  • Why Cornell chose to locate the school in New York City
  • The school’s matrixed learning structure and three organizing themes, which focus on customer-centric technology
  • How the school is building a culture that equally values real-world engagement and academic accomplishments
  • Dan’s definition of success for the school
  • Eye on the Trends:Innovation in educational content delivery, MOOCs, IT as an increasingly user-centric field

Serge Leduc, CIO of Canadian National

In this interview, Serge Leduc, CIO of Canadian National, discusses World Class IT principle one, People, and principle two, Infrastructure with Metis Strategy. Some of the topics discussed include:

  • His role at Canadian National and his technology plans
  • How he thinks about data integration with the large network he has built amongst customers and vendors
  • How his organization has thought about the Internet of Things and how to bring that trend to life
  • How he rose to the role of CIO in a new industry
  • His past experience at consulting firms and British American Tobacco and methods he has transferred from those roles
  • How he has attracted and retained talent at Canadian National to stay up-to-date on technology
  • Eye on the Trends: Predictive Analytics and the Internet of Things

Cynthia Stoddard, SVP and CIO of Netapp

In this interview, Cynthia Stoddard, Senior Vice President and Chief Information Officer of Netapp, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • Her organization, Netapp, the significant transformation it is undergoing, and IT’s role in that transformation
  • How her organization uses its own products and the advantages of being a CIO in an organization that serves IT departments
  • The way that she and her team engages with Netapp’s customer base
  • IT’s role in innovation at Netapp
  • The methods used to track and retain excellent IT talent
  • Her career path and areas of commonality between IT departments in different industries
  • The strengths of younger employees of the organization and the talent they bring to the organization
  • Eye on the Trends: Cloud infrastructure, the Digitization of Business

Mike Schroepfer, Chief Technology Officer of Facebook

In this interview, Mike Schroepfer, Chief Technology Officer of Facebook, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • The three innovation pillars that underpin Facebook’s ten-year roadmap
  • The talent needs of Facebook extending beyond computer engineering
  • Strategies for unifying a diverse talent pool to achieve a common goal
  • Engaging in partnerships within the industry to accelerate the rate of technological change
  • How utilizing Facebook in the workplace can bolster productivity and collaborative efforts among employees
  • The idea of “cultural engineering” to build cohesion across an organization

Mark Settle, CIO of Okta

In this interview, Mark Settle, CIO of Okta, discusses his book, The Truth From the Trenches: A Practical Guide to the Art of IT Management. He also discusses World Class IT Principle One, People, Principle Three, Project and Portfolio Management, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The nuances between the role of leadership and management
  • Importance of financial management to help drive innovation within IT
  • A need for IT to be involved with business partners beyond transactional relationships
  • Demand management from the business partners to meet IT’s capacity
  • Strategic techniques of attracting and retaining talent in Silicon Valley
  • The importance of innovation labs to gather feedback from the broader organization
  • Significance of how IT affects relationships with customers
  • Eye on the Trends: Agile Methodology, DevOps, Integrations

Rob Webb, Chief Information Officer of Hilton Worldwide

In this interview, Rob Webb discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How Hilton has worked through dramatic change in the past three years
  • The benefits of leveraging strategic sourcing partners in non-competitive areas such as infrastructure
  • Hilton’s approach to innovation
  • How to balance utilizing economies of scale while allowing different brands to operate independently
  • Exciting new technologies for the hospitality industry

Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

  • IT’s unique position to help solve business problems
  • Focusing on fundamentals, influence, and empathy in driving transformation
  • How Chris helped build a world class PMO, and how it now drives non-IT projects
  • The strong partnership between marketing and IT at Red Robin
  • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
  • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
  • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

Umar Saif, Vice Chancellor of Information Technology University, Pakistan

In this interview, Umar Saif, Vice-Chancellor of Information Technology University in Pakistan, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How he leveraged experiences at Cambridge and MIT to bring back lessons to Pakistan
  • How LUMS first responded to the entrepreneurial ethos that Umar brought to the table
  • Umar’s innovations and projects that have had real social and private sector impact in Pakistan
  • Cultural and logistical constraints faced by tech entrepreneurs in Pakistan, including a murky intellectual property legal space
  • The rise of citizen journalism
  • Eye on the Trends: Fundamental changes occurring in the education and media fields, which create great opportunities for entrepreneurs like Umar in Pakistan