Forum on World Class IT - 307 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Innovation

David Johns, Senior Vice President, Chief Information Officer, and Chief Shared Services Officer of Owens Corning

In this interview, David Johns, the Senior Vice President and Chief Information Officer of Owens Corning, a world leader in building materials and composite systems and solutions, discusses World Class IT principle two, Infrastructure, principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging shared services at Owens Corning
  • Global outsourcing for scalability, expertise, and cost control
  • IT’s emphasis on driving revenue
  • The “Bring Your Own Device” policy at Owens Corning
  • Innovation from the global IT team and increasingly tech-savvy workforce
  • Eye on the trends: How virtualization and cloud computing enable mobility, drive cost savings, and expedite deployment capabilities; the productivity gains from video; and consumerization of IT and David’s prediction that IT may eventually no longer provide devices to a company’s employees

Horace Chu, Head of Information Management Services, Gammon Construction

In this interview, Horace Chu, the Head of Information Management Services at Gammon Construction, a leading construction company based in Hong Kong, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The benefits of being jointly owned by two parent companies
  • The alignment of all projects to IT and business strategy
  • Identifying opportunities for improvement through an internal satisfaction survey
  • Gammon’s approach to career development
  • How Gammon fosters an innovative culture
  • Eye on the Trends: The internal application of social computing for knowledge management and information sharing, as well as the use of smartphone technology to enhance awareness and opportunities in the recruiting process

Brian Watson and Dan Roberts, Confessions of a Successful CIO

In this interview, Brian and Dan, co-authors of Confessions of a Successful CIO: How the Best CIOS tackle their toughest business challenges, discuss World Class IT Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

Andi Karaboutis, Vice President of Technology and Business Solutions of Biogen

In this interview, Andi Karaboutis, Vice President of Technology and Business Solutions of Biogen, discusses World Class IT principle one, People, principle four, and IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Her new role as the Vice President of Technology and Business Solutions at Biogen
  • How she has gone from a CIO to a Beyond-CIO role in a new industry, and how others could follow
  • The role of traditional education in her history, at Biogen, and within the industry
  • Her innovation mandate and how she plans resources to develop innovative ideas
  • Her recent appointment to the board of Advance Auto Parts, and how she became board-ready as an IT leader
  • Her working relationship with Biogen’s new CIO (Matt Griffiths) and how he she works with the CIO

Anne Margulies, University CIO of Harvard

In this interview, Anne Margulies, University Chief Information Officer of Harvard discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her role as the CIO of Harvard University
  • The strategic plans and future priorities of the IT organization
  • The IT Academy and how she builds new skills for her staff
  • How the IT Academy is administered, and how it functions
  • The toolkit of every IT professional and how she determines what skills are necessary within IT teams
  • Her history with massive open online courses (MOOCs) including edX and HarvardX
  • Eye on the Trends: The Internet of Things, Online Learning

Stewart Butterfield, Founder and CEO of Slack

In this interview,Stewart Butterfield, Founder and CEO of Slack, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of Slack
  • How Slack was scaled to an enterprise level application
  • What metrics are used to gauge the health of the business
  • External inputs into Slack and the value they add
  • Developers and partners in the Slack ecosystem
  • The Slack Fund and its role in driving innovative ideas
  • Stewart’s mentors and lessons learned from his entrepreneurial ventures
  • How culture can drive productivity
  • How talent management develops in a rapidly growing company

George Corbin, SVP of Digital at Marriott International

In this interview, George Corbin, Senior Vice President of Digital for Marriott International, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Marriott’s place among the highest revenue earners by a digital channel
  • The maturity curve and the challenge of disruption for incumbent companies
  • Advantages that incumbents have over startups in evolving industries
  • Disrupting your own organization
  • The millennial mindset that spans across multiple age demographics
  • Marriott’s transformation of the service experience
  • Leading and managing a transforming organization
  • The impact of Airbnb on the hospitality industry
  • Adapting across an organization to fundamental shifts in customers’ needs and expectations
  • The influence of culture and existing operating models on a company’s management of digital disruption
  • Marriott’s embracement of the localization of the travel experience
  • Characteristics of a successful Chief Digital Officer
  • Building alliances and coalitions to drive and support change
  • Using pilot programs to de-risk change for internal and external partners
  • Messaging as a service, not marketing

M.S. Krishnan, Joseph Handleman Professor of Information Systems and Innovation and Professor of Business IT of the Ross School of Business

In this interview, M.S. Krishnan, the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Challenges to the average CIO being innovative
  • Fostering innovation through sharpening business acumen
  • Creating a culture of innovation that balances experimentation and governance
  • Recruiting IT professionals with a curiosity for business and technology
  • Dangers of relying on a single group to drive innovation
  • Eye on the trends: Cloud based architecture and systems providing the “democratization of capabilities” for small and medium- sized businesses, and the organization’s ability to understand the talent they have through the lens of the ecosystem in which they operate

Brian Flynn, Executive Vice President and Global Chief Information Officer of Crawford & Company

In this interview, Brian Flynn, EVP and Global CIO of Crawford & Company, an insurance claims management company, and discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His top IT priorities to improve organizational agility
  • Using strong communication in driving culture change
  • Breaking the conceptual silos of IT and “the business”
  • Crawford IT’s leadership of an innovation program
  • The importance of measurement to prove results
  • Eye on the Trends: empowering mobility in all aspects of business, going paperless, yielding insights from analytics, enhancing processes through social media analytics, preparing for globalization, the evolution of culture change and embracing new ways of working, as well as the marriage of mapping out organizational business processes to drive innovation

Vicente Fox, Former President of Mexico

In this interview, Vicente Fox, former President of Mexico and Latin American business leader, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The innovative ways in which President Fox has leveraged his business acumen and political knowledge to build Mexico and Latin America as hubs of Information Technology
  • The decision behind President Fox’s move from the private to public sector, as well as the progression in experience and motivation that led him to the Presidency
  • The importance, to President Fox, of setting ambitious goals and how they allowed him to achieve the ends that he sought to accomplish
  • The important role that marketing and communications have played in President Fox’s accomplishments across both the public and private sectors
  • The underlying philosophies, many of which stem from his Jesuit education, that drive Fox to success
  • President Fox’s opinion on the future of Latin American economies as they become increasingly competitive in the global landscape