Forum on World Class IT - 299 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Innovation

Naresh Shanker, Vice President and Chief Information Officer of Palm

In this interview, Naresh Shanker discusses principle three and principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His priorities for the foreseeable future around operational excellence, a successful merger with Hewlett-Packard, and the preparation for a launch of a new product portfolio
  • How consumer electronics have impacted commercial technologies, and the implications for the future
  • IT’s role in innovation at Palm
  • The benefits and challenges of being headquartered in Silicon Valley, with so many other IT executives to tap as resources
  • How IT can avoid being a bottleneck to project delivery and time-to-market through efficient processes

Michael Blake, Chief Information Officer of Hyatt Hotels Corporation

In this interview, Michael Blake, Chief Information Officer of Hyatt Hotels Corporation, discusses World Class IT principle two, Infrastructure, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Michael’s role in the organization and his major goals
  • IT’s growing role in the hospitality industry
  • Creating an ecosystem of partners that allows Hyatt to align with leading edge product offerings
  • The shift in skills as a result of forming the ecosystem of partners, with a greater emphasis on business analysis and vendor management
  • Eye on the Trends: Cloud computing and how it can help Hyatt capture economies of scale, despite having fewer properties than their main competitors. Mobility and how it can bring capabilities that ultimately improves the customer experience

Gary Wimberly, Senior Vice President and Chief Information Officer of Express Scripts

In this interview, Gary Wimberly, Senior Vice President and Chief Information Officer at Express Scripts, discusses World Class IT principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • IT’s role in innovation and analytics at Express Scripts
  • Gary’s leadership in IT integration with Express Scripts’ recent acquisition of Medco
  • How Gary consistently aligns IT with business strategy
  • Gary’s policy of treating vendors as partners, and how he engages vendors in the innovation process
  • Express Script IT’s communication and talent development practices
  • Eye on the Trends: mobile technology, virtualization and the cloud

Joe Locandro, IT Director of Cathay Pacific

In this interview, Joe Locandro, IT Director for Cathay Pacific, the flag carrier airline of Hong Kong, discusses World Class IT principle two, infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Cathay Pacific’s mission statement of having the best technology is translated
  • The rising importance of digital customer experience
  • Ways in which innovation is managed at Cathay Pacific
  • Similarities across industries based on Joe’s previous IT leadership experiences
  • Eye on the Trends: Mobile consumption and the changing form factors. Increasing usage of biometrics

Timothy Kasbe, Chief Operating Officer of Gloria Jeans

In this interview, Timothy Kasbe, Chief Operating Officer of Gloria Jeans, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • A review of Gloria Jeans and his role as Chief Operating Officer
  • Strategic priorities and his roadmap for the next several years
  • His international career, and how he has adjusted to a role within Russia
  • Retail within Russia and how he has found the technical capabilities of Gloria Jeans, and Russia, from a broader perspective
  • Sources of innovation and how they have changed in the retail space across his career
  • How his time as CIO has prepared him to be the COO
  • Advice on how to follow this same path as a CIO at another company
  • How he handles internal versus external security capabilities
  • Eye on the Trends: Human Technology Interfaces, Virtual Reality, the Internet of Things, Machine Learning, Cloud Computing, the Digitization of Enterprise, Customer Centricity, Security

Jeff Dean, Head of Google Brain

In this interview, Jeff Dean, Google Senior Fellow & Head of Google Brain, discusses World Class IT Principle One, People, Three, Project & Portfolio Management, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • How Jeff’s role at Google (and the company itself) has evolved since he joined in 1999, and his current role as the head of Google Brain
  • How Google resists organizational stasis and remains innovative, despite growing into a corporate behemoth
  • Google’s vision for an AI first world, and how the company applies its fundamental AI research to improving and creating new products and service
  • Trends in artificial intelligence such as open source software and conversational assistants
  • Major challenges AI presents
  • How companies in any industry can leverage artificial intelligence

Tristan Boutros, COO at The New York Times

In this interview, Tristan Boutros, COO at The New York Times, discusses WorldClass IT Principle One, People, Principle Three, Project & Portfolio Management and Principle Four, IT and Business Partnerships. Some of the topics discussed include

  • Tristan’s role at The New York Times
  • The intersection between technology, product, and design
  • The creation of holistic portfolios and teams
  • Digital transformations internally and in consumer experiences
  • The changes in offered products as digital transformations occur
  • Organizational change in response to changing digital landscapes
  • Industry trends
  • Identifying skill sets for digital transformation
  • Discovery and Experimentation
  • Agile Project Management
  • Global team structure and communication
  • Eye on the trends: process driven leaders, enterprise level agile mindset, data driven insights

Bill Burnett & Dave Evans, Co-Authors of 'How to Build a Well-Lived, Joyful Life”

In this interview, Dave Evans & Bill Burnett, Co-authors of “Designing Your Life: How to Build a Well-Lived, Joyful Life” discussed:

  • Design thinking
  • How “dysfunctional beliefs” constrain our choices
  • Design thinking tools: reframing, empathetic thinking, Odyssey Plans
  • Idea generation
  • Designing Your Life for Women

Peter High, World Class IT: Why Businesses Succeed When IT Triumphs.

Peter High discusses his Book “World Class IT: Why Businesses Succeed When IT Triumphs.” Some of the topics discussed include

  • Principles that the best information technology executives follow
  • Thoughts on how the principles work as a virtuous cycle, including how improved performance in one can lead to better performance in others
  • Introductory and advanced metrics related to each principle and associated sub-principles
  • Specific case examples that highlight each principle based on extensive work with leading CEOs, CIOs, CTOs, and other IT executives
  • Thoughts on other factors that separate leaders from laggards in information technology

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization