Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Innovation

Robert Austin, Associate Professor of Technology and Operations Management at Harvard Business School

In this interview, Robert Austin discusses three of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The CIOs increasing focus on growing revenue rather than reducing costs
  • Using IT for “trystorming”: coming up with ideas and trying them out, quickly and cheaply
  • The importance of justifying IT investments for their strategic value rather than immediate ROI
  • The need for IT to innovate as more and more IT is outsourced
  • American MBAs contemplating opportunities in India and China

Adrian Gardner, Chief Information Officer of Goddard Space Flight Center

In this interview, Adrian Gardner, the Chief Information Officer of Goddard Space Flight Center, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Adrian’s role as CIO of Goddard Space Flight Center
  • The implementation of innovative practices through drawing from public, open source, and private sector communities
  • Cross-collaboration in IT, and how the various NASA centers operate in an environment that is both collaborative and competitive
  • How Goddard utilizes Big Data to support decision-making
  • Goddard’s security posture and the increased focus on data management
  • Eye on the Trends: Consumerization of IT and how consumers leverage a broad range of technologies and tailor them to their own individual needs, mobility and how individuals can have access to information from anywhere on any device, and the rise in open source and utilizing open source communities to develop and refine technologies.

Yves Behar, Founder of Fuseproject

In this interview, Yves Behar, Founder of Fuseproject, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His beginnings in design, his influencers, and how he places design at the intersection of commerce and culture
  • How Fuseproject engages clients like Jawbone and Herman Miller in order to craft contextualized designs
  • Fuseproject’s notable collaborative approach to design, and the role of universities in fostering this collaboration
  • Yves’ perspective on how to make a design successful across cultures
  • His inspirations and current work, including the upcoming launch of SmartLab from one of his many startups, August
  • Eye on the Trends: The ever growing importance of industrial design for businesses

Andre Mendes, Interim CEO of the Broadcast Board of Governors

In this interview, Andre Mendes, Interim CEO of the Broadcast Board of Governors, discusses World Class IT principle one, People, and principle two, Infrastructure, with Metis Strategy. Some of the topics discussed include:

  • The missions and goals of the Broadcasting Board of Governors
  • How BBG is able to get its information across in regimes where a free press is unavailable
  • How he measures success, and what kind of metrics he uses to determine whether progress is being made
  • How he leverages social media and “multi-directional” communication, and what roles those methods play in reaching the audience today
  • How he works with other agencies within the government and how they are able to coordinate their message
  • How his career path has led him to chief executive role, and how his previous CIO roles have prepared him for his current position

Amy Doherty, CIO of AARP

In this interview, Amy Doherty, CIO of AARP, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Her role as Chief Information Office of the AARP, and how he transitioned from the interim CIO role
  • Continuity during the transition of CIOs
  • Leadership and her approach to culture within IT
  • Communication within and outside of IT and the value inherent from improved communications
  • Innovation and how it is encouraged within IT
  • Security and how risk is managed across the enterprise
  • Women in IT and how she has helped improve opportunities for rising women in technology
  • Eye on the Trends: Cohesive user experiences, wearable technology, and autonomous vehicles

Craig Newmark, Founder of Craigslist and Craigconnects

In this interview, Craig Newmark, Founder of Craigslist, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Craigslist grew from a simple “cc” list
  • The rationale for Craigslist’s simple design
  • Why he avoided investments from venture capitalists and bankers
  • How Craigslist attracted employees
  • The utilization of social media to connect people for mutual good
  • Individuals of personal influence
  • How the Bay Area has grown to attract so many talented people

Jay Rogers, CEO of Local Motors

In this interview, Jay Rogers, CEO of Local Motors, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Local Motor’s micromanufacturing
  • The development of a bespoke community
  • The changes Local Motors provides in product development
  • Strategic partnerships with their clients
  • Jay’s history with entrepreneurship
  • The “waking hours” of artificial intelligence and what it means for traditional industries
  • Product education and its role in making the consumer ask, “Why do we care?”
  • The changes on the horizon for the automotive industry
  • Cars as upgradable hardware
  • Customers as the only force able to push back on the supply driven economy of the automotive industry

Tim Stanley, Former CIO and Senior Vice President of Innovation, Gaming, and Technology of Harrah’s Entertainment.

In this interview, Tim Stanley discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How first establishing the company’s direction creates a path for innovation
  • The necessity of IT being used as a strategic weapon in leading innovation
  • Tim’s method of using 6 vectors to structure the path that enables and leads to innovation
  • The ways a company can leverage insights from their customers, particularly the importance of understanding digital interactivity and conducting rapid prototyping
  • How every IT executive should in some way span out into the business in order to understand how to improve what the business does
  • The importance of using alignment and analytics as strategic tools

Ben Allen, Chief Information Officer and Chief Innovation Officer of Marsh & McLennan Companies

In this interview, Ben Allen, the Chief Information Officer and Chief Innovation Officer of Marsh & McLennan Companies, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The advantages of having both the Chief Information Officer and Chief Innovation Officer roles
  • How Marsh and McLennan’s various Operating Companies have increased focus in doing more things commonly
  • How Ben’s team facilitates collaboration across the largely independent Operating Companies
  • How the structure of innovation functions vary by business, industry, and the velocity of change
  • Ben’s background as a business executive and how this affects the work in his current role
  • Eye on the Trends: Mobility and the ubiquity of low-cost devices, and how this will influence massive increases in flexibility, productivity, efficiency, and innovation

Peter High, Implementing World Class IT Strategy: How IT Can Drive Organizational Innovation

Peter High discusses his Book “Implementing World Class IT Strategy: How IT Can Drive Organizational Innovation.” Some of the topics discussed include:

  • Principles that the best information technology executives follow
  • The acute need for IT strategy to be developed with the broader organizational strategy
  • The role of CIO as a driver of a technology strategy that is woven into overall business objectives at the enterprise and business unit levels
  • Specific case examples that illustrate the various ways that IT strategy can be developed to do more than simply fall in line with business strategy
  • Thoughts on real, actionable steps for CIOs that both increase the executive’s value to the organization and unite business with IT in a manner that produces highly successful outcomes