Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Internet of Things

Rick Hopfer, CIO of Molina Healthcare

In this interview, Rick Hopfer, CIO of Molina Healthcare, discusses World Class IT Principle Two, Infrastructure; Principle Three, Project and Portfolio Management; and Principle 5, External Partnerships. Some of the topics discussed include:

  • Strategic planning for dramatic projected growth
  • Leveraging infrastructure
  • Smart sourcing
  • Nurturing innovation
  • Striking a balance on employee security issues
  • Eye on the Trends: Social, Mobile, and Cloud Analytics; DNA/ Genomics; IoT connectivity in healthcare in real time

Mike Heim, CIO of Whirlpool

In this interview, Mike Heim, CIO of Whirlpool, discusses World Class IT principle one, People; principle three, Project and Portfolio Management; and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His responsibilities as CIO
  • The benefits of being a product owner as well as a leader
  • How dramatic change has allowed him and his team to become front office collaborators as well as back office support
  • The future of IoT and its effects on home appliances
  • How IT addresses security in an increasingly digital world
  • A glimpse into how he managed to transform the workplace using Google Apps
  • IT’s role in the collaboration and development of new ideas
  • The governance and culture required to create an organization that is able to respond quickly
  • Eye on the Trends: Cloud computing, 3D printing, Machine learning

Terry West, SVP and CIO, Performance Food Group

In this interview, Terry West, Senior Vice President and CIO of the Performance Food Group, discusses World Class IT Principle Two, Infrastructure and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • The hybrid model of IT organization at Performance Food Group
  • PFG’s transformation from a private equity owned company to going public
  • How IT prepared PFG to meet compliance regulations and go public
  • Simplifying and standardizing business processes and systems
  • Using technology to enhance the customer experience
  • Eye on the trends: Internet of Things, cloud services, analytics

John Michelsen, Chief Technology Officer of CA Technologies

In this interview, John Michelsen, Chief Technology Officer of CA Technologies, a $4.6 billion software and solutions company, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The internal and external facing role of the CTO in a tech company
  • The need for speed in IT delivery
  • Employing Agile principles to segment large projects into multiple manageable threads
  • How IT should advise, rather than fight, business units that want to build their own applications
  • Eye on the Trends: The exciting possibilities of the “Internet of Things,” and how cloud computing, mobile, big data, and consumerization of IT will be trailblazers in developing a fully interconnected world

Baljit Dail, CEO of JDA Software

In this interview, Baljit Dail, CEO of JDA Software, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Importance of cross-functional team work to figure out product offerings
  • Continually improving talent management and building people skills
  • Importance of technology to drive strategic decisions
  • Staying abreast of the competitive landscape
  • Importance of investments in R&D towards developing more integrations
  • Traditional brick and mortar retails versus digital natives
  • Eye on the Trends: Talent Management; Integration Platform; Supply Chain Solutions

Jim Fowler, CIO of GE Capital

In this interview, Jim Fowler, CIO of GE Capital, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An Overview of the position of CIO at GE Capital
  • The role of IT at GE Capital and the development of a digital strategy
  • Jim’s view of how technological innovation should be developed and how it can add value to all the business ventures of GE and their customers
  • The importance of setting up IT as the technology arm of the company trough effective development, training, and recruiting programs
  • Jim’s approach to problem solving by understanding how and where to leverage technological developments across business units
  • How IT should treat data as an asset and have it move through an IT value chain
  • The critical role IT plays in keeping a company like GE Capital ahead of the curve
  • Eye on the Trends: The Internet of Things and Financial Services Marketplaces

Serge Leduc, CIO of Canadian National

In this interview, Serge Leduc, CIO of Canadian National, discusses World Class IT principle one, People, and principle two, Infrastructure with Metis Strategy. Some of the topics discussed include:

  • His role at Canadian National and his technology plans
  • How he thinks about data integration with the large network he has built amongst customers and vendors
  • How his organization has thought about the Internet of Things and how to bring that trend to life
  • How he rose to the role of CIO in a new industry
  • His past experience at consulting firms and British American Tobacco and methods he has transferred from those roles
  • How he has attracted and retained talent at Canadian National to stay up-to-date on technology
  • Eye on the Trends: Predictive Analytics and the Internet of Things

Martha Poulter, CIO of Starwood Hotels & Resorts Worldwide

In this interview, Martha Poulter, Executive Vice President and CIO of Starwood Hotels & Resorts Worldwide, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Her role and vision for the IT organization at Starwood
  • The way in which the IT team gets involved in the customer experience
  • How her experiences as a customer of Starwood colors her experience to developing internal plans
  • How she divided her time during her first 100 days as she came on-board at Starwood
  • Some of the early plans Martha had for the organization and how she sees those plans moving forward into the future
  • IT’s role from an innovation perspective and how they organize around those activities
  • How her tenure at GE Capital helped her transition to Starwood
  • Eye on the Trends: Data as an asset, computing miniaturization – mobile, wearables, etc, and the Internet of Things

Bob Fecteau, CIO of SAIC

In this interview, Bob Fecteau, CIO of SAIC, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • What SAIC does and what IT’s role is in the organization
  • How he can act as an empathetic advisor to his customer organizations as a client of the products themselves
  • The methods involved in how he empowers the workforce to improve efficiency
  • The way in which he organizes himself with all the change that has occurred recently, as a new hire at an organization now undergoing a split
  • How he thinks about balancing the risk of fast-moving innovation with the potential for finding new opportunities with innovative ideas
  • Eye on the Trends: SaaS, and the security of cloud platforms, the Internet of Things

Mark Sunday, CIO of Oracle

In this interview, Mark Sunday, CIO of Oracle, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role and the areas under his purview within Oracle
  • The culture of being within a major technology company within the IT department
  • The way in which he tests and integrates new solutions to give feedback to other parts of the organization
  • As CIO how he acts as an initial customer to his organization, and how he can lend an empathetic ear to other customers of Oracle
  • Strategic priorities for the future
  • His service on the boards of a variety of other organizations
  • The digital transformation and how the role of CIO should play a strategic role in this area
  • Pushing the innovation agenda and how he has balanced security against innovative activities
  • Eye on the Trends: Crowdsourcing, Crowdfunding, the Internet of Things, and Big Data