Forum on World Class IT - 286 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT-Business Communication

John Boushy, World Class IT Principle Four, IT and Business Partnerships, eSeminar with John Boushy, Former CEO of Ameristar Casinos, and Former CIO of Harrah’s Entertainment

This interview is the fourth in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P5-IT and Business Partnerships, John Boushy discusses the following ideas:

  • His advice for CIOs who wish to establish stronger ties with the business, and potentially follow in his footsteps to become the CEO of a major corporation
  • His thoughts on the vicissitudes of the CIO role in an era where business leaders are becoming more IT savvy
  • Changing the culture of the IT department to deliver value and calculate that value using business terms (ROI, NPV, IRR, etc.), as well as pushing for total cost of ownership (TCO) evaluations for all projects
  • John’s thoughts about whether we will see more CIOs emerging from the business rather that growing up through IT

Tom Murphy, Senior Vice President and Chief Information Officer of AmerisourceBergen

In this interview, Tom Murphy, the Senior Vice President and Chief Information Officer of AmerisourceBergen, an $80 billion pharmaceutical services provider, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Lessons learned from the world’s broads SAP implementation
  • Being ahead of the technology curve to remain relevant
  • High-priority skills to recruit for in IT
  • AmerisourceBergen’s near-term priorities
  • Eye on the trends: The relief brought on by “bring your own device” to get IT out of the device game, cloud computing, and how “gamification” can be used to apply gaming concepts into the work environment in order to improve adoption and use of new technology

Bill Schlough, Senior Vice President and Chief Information Officer of the San Francisco Giants

In this interview, Bill Schlough, the SVP and Chief Information Officer of the San Francisco Giants and InformationWeek 2012 IT Chief of the Year, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Delivering value through baseball competitive advantage, business optimization, and the fan experience
  • Partnering with innovative companies in the San Francisco Bay Area
  • Being CEO of the Giants’ Class A affiliate team
  • Seasonal planning, executing, and supporting around a baseball season
  • The value of a tech savvy executive team
  • Eye on the Trends: Leveraging cloud computing in order to refocus on core competencies and the power of social media, mobility, and TV everywhere in improving the fan experience

Tom Nealon, Board Member at Southwest Airlines and Fossil Group

In this interview, Tom Nealon, Board member at Southwest Airlines and Fossil Group, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tom’s journey from company to company and what led him to become a CIO and a member of the Board of Directors and his emphasis of being a “business guy specializing in technology.”
  • The uniqueness of Tom’s background always having technology being a part of his life but not necessarily having the requisite technology background and instead having a business background.
  • How Tom, as an IT executive, ended up taking on the responsibility of corporate strategy – a traditionally very “business” role.
  • The value from the perspective gained from being on a management team and a Board of Directors simultaneously.
  • Tom’s belief in being driven, motivated and curious about the work one does and not specifically being ambitious to achieve a specific title or board position.
  • Eye on the Trends: The growing importance of and requirement for CIOs gaining a business understanding and driving towards being business leaders with deep technology understanding rather than being technology specialists working with the business.

Celso Guiotoko, Alliance Global VP, Corporate VP, and CIO of Renault-Nissan

In this interview, Celso Guiotoko, Alliance Global VP, Corporate Vice President, and CIO of Renault-Nissan, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His areas of responsibility at Renault/Nissan
  • Leadership characteristics underneath Celso (decentralized v. centralized) for Nissan and Renault respectively
  • Best and Vitesse programs at Renault Nissan
  • Technology changing the way in which consumers are likely to experience driving in their car
  • The future of autonomous automobiles
  • How IT and the engineering/research areas work together
  • Eye on the Trends: 3D modeling, and the internet of things in the manufacturing/production line

Guy Chiarello, President of First Data Corporation

In this interview, Guy Chiarello, President of First Data Corporation discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as President of First Data Corporation
  • Strategic priorities of the organization
  • Innovation, and how he measures whether the organization is innovating appropriately
  • The balance between innovation and security
  • How he thinks about “digital” and the evolution of digital business
  • How he has expanded beyond the typical “back-office” function of many CIOs to become client-facing
  • How he recruited the team around him, and what he looks for as an IT executive
  • How his experience as a CIO shapes his current relationship with First Data Corporation’s CIO
  • Recruiting and talent acquisition from colleges and universities
  • Advice he would give to other CIOs to rise beyond that position
  • Eye on the Trends: Cloud, Mobile, Social, Data, Security, and BlockChain

Tom Miller, CIO of Anthem

In this interview, Tom Miller, CIO of Anthem, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • Transferring knowledge and leadership skills across departments and industries
  • Operating from a master plan to increase agility and support success
  • The importance of customer-centricity both internally and externally
  • Digital trends in healthcare
  • The creation, design, and staffing of Anthem’s Innovation Studio
  • Encouraging innovation and creating value by balancing freedom and a rigorous methodology
  • Eye on the Trends: The empowered consumer, Cognitive computing, Genomics

Jorg Heinemann, Chief Information Officer of SunPower Corporation

In this interview, Jorg Heinemann discusses four principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The two fundamental drivers of success in a vendor relationship
  • Shifting trends in the solar industry
  • The challenges of simultaneously having to act like both a construction company and a semi-conductor company
  • How to transition an IT team from supporting a nimble startup to supporting a multi-billion dollar company
  • The best ways to ensure alignment with the business

Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources

In this interview, Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources, a $14 billion electric utility, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How a long tenured CIO can focus on the long-term
  • Using analogous industries for inspiration
  • Overcoming common cultural and communication challenges in IT
  • Enabling the “Smart Grid” through IT
  • Eye on the trends: Enabling the mobile user experience, and building a trusting relationship with customers through more proactive and intuitive customer relationship technology

Joe Topinka, Chief Information Officer of Red Wing Shoe Company

In this interview, Joe Topinka, the Chief Information Officer of Red Wing Shoe Company, discusses World Class IT principle four, IT and Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Joe’s role as Red Wing’s first CIO
  • The importance of field research for IT
  • How Joe conveys IT strategies in business terms
  • Red Wing’s ongoing eCommerce initiative
  • The importance of R&D and learning from other companies
  • Eye on the Trends: Cloud computing and the plethora of available cloud-based solutions, as well as Big Data and the implications it has for Red Wing’s evolving eCommerce initiative