Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT-Business Communication

Jorg Heinemann, Chief Information Officer of SunPower Corporation

In this interview, Jorg Heinemann discusses four principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The two fundamental drivers of success in a vendor relationship
  • Shifting trends in the solar industry
  • The challenges of simultaneously having to act like both a construction company and a semi-conductor company
  • How to transition an IT team from supporting a nimble startup to supporting a multi-billion dollar company
  • The best ways to ensure alignment with the business

Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources

In this interview, Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources, a $14 billion electric utility, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How a long tenured CIO can focus on the long-term
  • Using analogous industries for inspiration
  • Overcoming common cultural and communication challenges in IT
  • Enabling the “Smart Grid” through IT
  • Eye on the trends: Enabling the mobile user experience, and building a trusting relationship with customers through more proactive and intuitive customer relationship technology

Joe Topinka, Chief Information Officer of Red Wing Shoe Company

In this interview, Joe Topinka, the Chief Information Officer of Red Wing Shoe Company, discusses World Class IT principle four, IT and Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Joe’s role as Red Wing’s first CIO
  • The importance of field research for IT
  • How Joe conveys IT strategies in business terms
  • Red Wing’s ongoing eCommerce initiative
  • The importance of R&D and learning from other companies
  • Eye on the Trends: Cloud computing and the plethora of available cloud-based solutions, as well as Big Data and the implications it has for Red Wing’s evolving eCommerce initiative

Vic Bhagat, Executive Vice President, Enterprise Business Solutions and Chief Information Officer of EMC Corporation

In this interview, Vic Bhagat, EVP and CIO of EMC Corporation, discusses World Class IT principle four, IT Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The logic and detailed set up of his role at EMC
  • Insights and techniques he learned from managing vendors at GE
  • How he conducts strategic planning to make it a more collaborative process for various silos under his leadership
  • His advice on preparing for CIO-Plus roles
  • Eye on the Trends: How large organizations are increasingly looking at CIOs to become more than “information officers” and help them grow and enable the business

Jim Fowler, CIO of GE Capital

In this interview, Jim Fowler, CIO of GE Capital, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An Overview of the position of CIO at GE Capital
  • The role of IT at GE Capital and the development of a digital strategy
  • Jim’s view of how technological innovation should be developed and how it can add value to all the business ventures of GE and their customers
  • The importance of setting up IT as the technology arm of the company trough effective development, training, and recruiting programs
  • Jim’s approach to problem solving by understanding how and where to leverage technological developments across business units
  • How IT should treat data as an asset and have it move through an IT value chain
  • The critical role IT plays in keeping a company like GE Capital ahead of the curve
  • Eye on the Trends: The Internet of Things and Financial Services Marketplaces

Steve Phillips, SVP and CIO of Avnet

In this interview, Steve Phillips, SVP and CIO of Avnet, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An overview of Avnet and his responsibilities as the CIO
  • Navigating Avnet through the technological changes of the past decade
  • Delivering continuous improvement to achieve enterprise effectiveness
  • Avnet’s journey to the cloud
  • Advantages of being an externally-facing CIO
  • Criteria to distinguish the use of waterfall from agile for software development projects
  • Insights he has garnered from serving as the chairman of the board at a local publications company
  • Eye on the Trends: Industrial Internet of Things, Machine Learning, Mobility

Mark Settle, World Class IT Principle Two, Infrastructure, eSeminar with Mark Settle, Chief Information Officer of BMC Software

This interview is the second in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P2-Infrastructure, Mark Settle discusses the following issues with Metis Strategy

  • The emergence of Enterprise Architecture and Vendor Management Offices as major trends in Infrastructure
  • With each of the new opportunities that he has pursued, the steps Mark has taken to get his mind around the challenges that each infrastructure environment has entailed
  • The kinds of organizations that are more or less ripe for outsourcing infrastructure including the factors that CIOs should consider when weighing this option
  • The methods Mark has used to express the needs and activities related to Infrastructure to his business colleagues
  • Mark’s thoughts related to Cloud Computing and Virtualization

Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys

In this interview, Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys, a $1.5 billion dollar healthcare company that provides home health and hospice services, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How broader responsibilities enable elimination of inefficiencies and departmental silos
  • The unique role of a Business Systems Analyst
  • The importance of integrating IT infrastructure during M&A
  • ROI-driven IT investments and partnerships with Finance
  • Eye on the trends: Mobile agility and computing as it pertains to enabling clinicians in the field, and collaboration technologies as it relates to supporting the continual care of Amedisys’ patients

Tomasz Smaczny, Former Chief Information Officer of Cathay Pacific

In this interview, Tomasz Smaczny, the former Chief Information Officer of Cathay Pacific, an international airline of Hong Kong, discusses World Class IT principle one, People, principle two, Infrastructure, principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tomasz’ path into IT and to the role of CIO
  • IT’s role in enabling shared services and channel integration
  • How Enterprise Architecture acts as a tool to bring IT and the business closer together
  • The need to recruit and retain top talent
  • Eye on the Trends: The mobile channel and how it delivers value to customers, provides a high degree of personalization, and drives innovation

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare