Technovation with Peter High - 377 Interviews and Podcasts

Welcome to the Technovation with Peter High, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT-Business Communication

Peter High, World Class IT: Why Businesses Succeed When IT Triumphs.

Peter High discusses his Book “World Class IT: Why Businesses Succeed When IT Triumphs.” Some of the topics discussed include

  • Principles that the best information technology executives follow
  • Thoughts on how the principles work as a virtuous cycle, including how improved performance in one can lead to better performance in others
  • Introductory and advanced metrics related to each principle and associated sub-principles
  • Specific case examples that highlight each principle based on extensive work with leading CEOs, CIOs, CTOs, and other IT executives
  • Thoughts on other factors that separate leaders from laggards in information technology

John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
  • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
  • How certain portions of marketing report to IT, and the advantages this relationship entails
  • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
  • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Andi Karaboutis, Vice President and Global Chief Information Officer of Dell

In this interview, Andi Karaboutis, VP and Global CIO of Dell, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the recent privatization has manifested itself in Dell and Dell’s IT development
  • How the IT department changed to support Dell’s migration to a solution-based business from a hardware centric business
  • The unique advantages of serving as a CIO in a technology company and the steps Andi and her team took to leverage these advantages
  • How the IT team at Dell is both internally and externally focused, and the benefits this practice has brought to the Dell enterprise
  • The close partnership between the CIO and CMO and how the customer-centric mentality at Dell helps facilitate understanding among the leadership team
  • How Andi manages social media both internally and externally
  • How Andi’s background in the automobile industry contributed to her success and shaped her as a Chief Information Officer
  • Eye on the Trends: How the combination of analytics and the Internet of Things presents great opportunities and potential benefits across different industries

Jim Dubois, CIO of Microsoft

In this interview, Jim Dubois, CIO of Microsoft, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role and how he prepared for his role as an interim CIO
  • How he drove progress during his initial time as CIO
  • How he ensured that IT was on the same page with business units from a strategic standpoint
  • The changes that are reflected in the way IT now does its work
  • As CIO he acts as an initial customer to his organization, and how he can lend an empathetic ear to other customers of Microsoft
  • Some of the ways that the IT organization is able to work across multiple levels of the organization
  • The strategic roadmap for the future at Microsoft (including the ongoing integration with Nokia, as well as the move to a subscription basis for major Microsoft products)
  • Advice on how to move from an interim CIO to a full time fit for the position
  • Balancing innovation and security with his background as Chief Information Security Officer for Microsoft
  • Eye on the Trends: Big Data, Machine learning, BYOD capabilities, Digitization

Nuria Simo, CIO of Inter-American Development Bank

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

    In this interview, Nuria Simo, CIO of Inter-American Development Bank, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • New Opportunities that can be leveraged through upcoming technologies
    • IT’s structure across multiple regions and countries
    • Importance of interacting with people on the field across different countries
    • Incorporating technologies that serve the 21st century consumer
    • Changing IT’s mindset to becoming customer centric
    • Focusing on improving collaboration and knowledge sharing capabilities
    • Eye on the Trends: Internet of Things; Analytics

    Melanie Kalmar, Chief Information Officer of Dow

    In this interview, Melanie Kalmar discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

    • An overview of Melanie’s responsibilities, including cybersecurity, digital transformation, infrastructure, corporate facilities, DOW services business, among others
    • DOW’s digital transformation initiatives, including their focus on improving the employee experience through procedure automation and voice-based data collection, as well as their efforts to transform the customer experience
    • The future of work and how facilities and technology can work in tandem to make employees happier and more productive
    • Melanie’s “dual horizon” approach to using the mega-merger between Dow and Dupont as an opportunity to fundamentally rethink the approach to IT and digital
    • Dow’s Diamonds Systems Solutions group (DSS), which brings together cross-functional teams to break down silos within the company
    • Melanie’s experience as a female CIO, and what can be done to encourage girls and women to enter STEM fields
    • Eye on the trends: blockchain, artificial intelligence/machine learning, the boundaryless organization

    Randy Spratt, World Class IT Principle Three, Project and Portfolio Management, eSeminar with Randy Spratt, Chief Information Officer and Chief Technology Officer of McKesson

    This interview is the third in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P3-Project & Portfolio Management, Randy Spratt discusses the following ideas:

    • The governance improvements that he undertook upon ascending to be the head of technology for the world’s largest healthcare company
    • The councils that he has assembled to vet and prioritize work across IT related to the many massive business units that his team supports
    • The methods he has used to develop process standards where relevant and appropriate across IT
    • The processes that he and his team use to find ideas in one part of the organization that have broader implications for McKesson as a whole, as well as the means by which he spreads them
    • The methods Randy uses to communicate the efficacy of his portfolio of projects both internally (within IT) and externally (with his colleagues outside of IT)

    Dee Waddell, Acting Chief Information Officer of Amtrak

    In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • How Amtrak differs from other travel organizations
    • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
    • Amtrak IT evolving to focus on the business and deliver business value
    • The recent development of a Project Management Office and an Enterprise Architecture Group
    • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
    • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

    Aaron Levie, CEO and Co-Founder of Box

    In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Themes of the upcoming BoxWorks conference
    • Box’s ability to attract and retain top talent from other IT firms
    • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
    • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate