Forum on World Class IT - 294 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT-Business Communication

Mark Settle, World Class IT Principle Two, Infrastructure, eSeminar with Mark Settle, Chief Information Officer of BMC Software

This interview is the second in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P2-Infrastructure, Mark Settle discusses the following issues with Metis Strategy

  • The emergence of Enterprise Architecture and Vendor Management Offices as major trends in Infrastructure
  • With each of the new opportunities that he has pursued, the steps Mark has taken to get his mind around the challenges that each infrastructure environment has entailed
  • The kinds of organizations that are more or less ripe for outsourcing infrastructure including the factors that CIOs should consider when weighing this option
  • The methods Mark has used to express the needs and activities related to Infrastructure to his business colleagues
  • Mark’s thoughts related to Cloud Computing and Virtualization

Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys

In this interview, Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys, a $1.5 billion dollar healthcare company that provides home health and hospice services, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How broader responsibilities enable elimination of inefficiencies and departmental silos
  • The unique role of a Business Systems Analyst
  • The importance of integrating IT infrastructure during M&A
  • ROI-driven IT investments and partnerships with Finance
  • Eye on the trends: Mobile agility and computing as it pertains to enabling clinicians in the field, and collaboration technologies as it relates to supporting the continual care of Amedisys’ patients

Tomasz Smaczny, Former Chief Information Officer of Cathay Pacific

In this interview, Tomasz Smaczny, the former Chief Information Officer of Cathay Pacific, an international airline of Hong Kong, discusses World Class IT principle one, People, principle two, Infrastructure, principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tomasz’ path into IT and to the role of CIO
  • IT’s role in enabling shared services and channel integration
  • How Enterprise Architecture acts as a tool to bring IT and the business closer together
  • The need to recruit and retain top talent
  • Eye on the Trends: The mobile channel and how it delivers value to customers, provides a high degree of personalization, and drives innovation

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare

Gopichand Katragadda, CTO of Tata Group

In this interview, Gopichand Katragadda, CTO of Tata Group, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role as the within Tata, and his mandate as the first CTO of the organization
  • The ways in which he has pursued the goal of shifting the organization to become one of the 10 most technologically innovative companies in the world
  • The structure he has set between members of his team at the group level and on a company-by-company level
  • Areas of innovation that he has pursued
  • The extent to which he has focused on the Indian market compared to the global market
  • His role at General Electric India’s technology center, and how he has leveraged talent processes in India across the global reach of the company
  • The rise of Indian education and his diverse set of hobbies including film, writing, and music development

Rob Lux, EVP and CIO of Freddie Mac

In this interview, Rob Lux, EVP and CIO of Freddie Mac discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An overview of the recent projects where IT played an integral role
  • Utilizing metrics to drive customer satisfaction
  • The transformation undertaken by the IT department following the financial crisis
  • The technologically-informed business executives present Freddie Mac
  • Enhancing IT’s relationship with the organization through the BTO
  • Governance practices for large scale agile projects

Mukul Kumar, Managing Director of the IT Practice at the Corporate Executive Board

In this interview, Mukul Kumar discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • The next generation of opportunities for transformational change
  • What makes effective senior leaders, in IT as well as the business
  • The fundamental importance of culture, and its effect on employee engagement
  • IT’s changing role in an economic downturn: IT’s primary responsibility is no longer internal cost cutting
  • Infrastructure’s role as a company’s productivity toolkit

Arthur Langer, Chariman and Founder of Workforce Opportunity Services

In this interview, Arthur Langer, Chairman and Founder of Workforce Opportunity Services, a nonprofit charitable organization that helps companies build strong talent pipelines through unique work-study programs, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the CIO role is evolving to become more strategic
  • The importance of articulating complex IT concepts in business terms to facilitate collaboration with the business
  • How IT can be categorized as drivers and support, with the latter a target for outsourcing
  • The origins of Workforce Opportunity Services and how they help major corporations fulfill their needs
  • The process by which Workforce Opportunity Services supplies talent to corporations
  • Eye on the trends: The increased role of IT as technology develops as a competitive advantage

Horace Chu, Head of Information Management Services, Gammon Construction

In this interview, Horace Chu, the Head of Information Management Services at Gammon Construction, a leading construction company based in Hong Kong, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The benefits of being jointly owned by two parent companies
  • The alignment of all projects to IT and business strategy
  • Identifying opportunities for improvement through an internal satisfaction survey
  • Gammon’s approach to career development
  • How Gammon fosters an innovative culture
  • Eye on the Trends: The internal application of social computing for knowledge management and information sharing, as well as the use of smartphone technology to enhance awareness and opportunities in the recruiting process

Angela Yochem, Global Chief Information Officer for BDP International

In this interview, Angela Yochem, Global CIO at BDP International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The unique learning experiences she gained at BDP by virtue of being a global company with close ties to the global economy and marketplace
  • Angela’s rise to becoming a Board-level CIO and the unique advantages that can be gained from serving as a member of a Board of Directors
  • The historical reasons behind why CIOs haven’t traditionally served on Boards and her advice for other CIOs who wish to become Board-ready
  • The current state of women in IT, it’s potential growth and her concerns for the future
  • The unique advantages she gained from her non-traditional background with an undergraduate degree in Music
  • Eye on the Trends: The increasing impact of technology in companies and how the recognition of that fact is causing Boards to seek out CIOs