Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT-Business Communication

Jeff Kubacki, Chief Information Officer of Kroll, the risk consulting and technology division of Marsh & McLennan (MMC)

In this interview, Jeff Kubacki discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How globalizing and simplifying IT infrastructure is a main objective in a post-acquisition environment
  • The importance of career planning as a core competency for Kroll IT
  • Jeff’s method on facilitating the communication between the Business and IT
  • The cultural challenges faced within IT when transitioning to a more metrics driven determination of value
  • How openly sharing objectives with vendors can lead to more appropriately tailored solution proposals

M.S. Krishnan, Joseph Handleman Professor of Information Systems and Innovation and Professor of Business IT of the Ross School of Business

In this interview, M.S. Krishnan, the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Challenges to the average CIO being innovative
  • Fostering innovation through sharpening business acumen
  • Creating a culture of innovation that balances experimentation and governance
  • Recruiting IT professionals with a curiosity for business and technology
  • Dangers of relying on a single group to drive innovation
  • Eye on the trends: Cloud based architecture and systems providing the “democratization of capabilities” for small and medium- sized businesses, and the organization’s ability to understand the talent they have through the lens of the ecosystem in which they operate

Chris Scalet, Former Executive Vice President of Global Services and Chief Information Officer of Merck

In this interview, Chris Scalet, the former EVP, Business Services and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Chris familiarizes himself in new environments through engaging business leaders
  • How Chris’ role expanded as Merck built a multifunctional shared services capability
  • How Merck focused on the three step model of consolidate, integrate, and optimize
  • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
  • How the CIO role has evolved such that CIOs are more about the business than they are technology
  • Eye on the Trends: Mobility and how it changes the way we interact with customers, business partners, and employees; the need for CIOs to embrace and appropriately manage consumerization of IT, and how cloud computing will become more pervasive

Ralph Szygenda, Former Group Vice President and Chief Information Officer of General Motors

In this interview, Ralph Szygenda, former Group Vice President and Chief Information Officer of General Motors, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Ralph’s opportunities and the key factors that led to him being invited and accepting a variety of board positions.
  • The advantages of and value added from holding board positions while still being an active CIO.
  • The necessity of having the correct “mixture” of a business and a technology background to become a board level CIO.
  • The current state of the CIO role and how it has evolved over the past few decades.
  • The importance of guiding younger IT leaders and training them to succeed as C-level executives.
  • Eye on the Trends:1) Mobility – the ability to have 24/7 access to information from both the internal and customer side 2) Big data and analytics – how companies can use the vast amounts of data they have access to 3) Cloud – how to leverage the vast knowledge and resources accessible through the cloud while ensuring security and compliance 4) Computing Innovation – what does the future, in form, anatomy and capabilities of the computer.

Emerson Spartz, CEO of Spartz Media

In this interview, Emerson Spartz, CEO of Spartz Media, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Emerson’s entrepreneurial spirit and his founding of MuggleNet at a very young age
  • His educational background, the rationale behind his early home-schooling, and his attendance at college despite the archetype of young entrepreneurs skipping higher education
  • Common characteristics of successful people and positive influences to Emerson
  • The science of virality; how Emerson became enamored with the idea of media influence, how Spartz media utilizes it today for generation of its content, and whether viral media represents a change in the future of media consumption
  • How businesses should be viewing virality
  • His take on parenting in the future

Atticus Tysen, CIO of Intuit

In this interview, Atticus Tysen, CIO of Intuit, discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His journey across multiple parts of Intuit, culminating with the CIO position
  • Working in a technology company where all employees are tech-savvy
  • The advantage of being both a “consumer” and now producer of IT’s value to the organization
  • Methods IT has used to become “product leaders” rather than “order takers” within the organization
  • How he has ensured that the team understands how “customer-centric” technology is used within the organization
  • The skills and roles that are rising in importance within Intuit
  • Advice he would give to CIOs not at technology companies, as a CIO who has worked at multiple tech-centric organizations
  • Resources he uses to remain abreast of innovation and technology
  • Eye on the Trends: Data, and the shift to managed and hosted solutions

Mike Giresi, CIO of Royal Caribbean

In this interview, Mike Giresi, CIO of Royal Caribbean Cruises, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Digital Transformation journey at Royal Caribbean
  • Importance of Executive sponsorship for IT
  • Role of CIO to as an interconnector between Enterprise strategy and IT implementation
  • Value of technology from a customer point of view
  • IT’s ability to gain customer feedback in a B2C organization
  • The needs of Data management and analytics
  • Implications of shadow IT
  • Bleeding technology trends for IT
  • Relevance of cross functional teams to help push innovation within IT forward

John Boushy, World Class IT Principle Four, IT and Business Partnerships, eSeminar with John Boushy, Former CEO of Ameristar Casinos, and Former CIO of Harrah’s Entertainment

This interview is the fourth in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P5-IT and Business Partnerships, John Boushy discusses the following ideas:

  • His advice for CIOs who wish to establish stronger ties with the business, and potentially follow in his footsteps to become the CEO of a major corporation
  • His thoughts on the vicissitudes of the CIO role in an era where business leaders are becoming more IT savvy
  • Changing the culture of the IT department to deliver value and calculate that value using business terms (ROI, NPV, IRR, etc.), as well as pushing for total cost of ownership (TCO) evaluations for all projects
  • John’s thoughts about whether we will see more CIOs emerging from the business rather that growing up through IT

Tom Murphy, Senior Vice President and Chief Information Officer of AmerisourceBergen

In this interview, Tom Murphy, the Senior Vice President and Chief Information Officer of AmerisourceBergen, an $80 billion pharmaceutical services provider, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Lessons learned from the world’s broads SAP implementation
  • Being ahead of the technology curve to remain relevant
  • High-priority skills to recruit for in IT
  • AmerisourceBergen’s near-term priorities
  • Eye on the trends: The relief brought on by “bring your own device” to get IT out of the device game, cloud computing, and how “gamification” can be used to apply gaming concepts into the work environment in order to improve adoption and use of new technology

Bill Schlough, Senior Vice President and Chief Information Officer of the San Francisco Giants

In this interview, Bill Schlough, the SVP and Chief Information Officer of the San Francisco Giants and InformationWeek 2012 IT Chief of the Year, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Delivering value through baseball competitive advantage, business optimization, and the fan experience
  • Partnering with innovative companies in the San Francisco Bay Area
  • Being CEO of the Giants’ Class A affiliate team
  • Seasonal planning, executing, and supporting around a baseball season
  • The value of a tech savvy executive team
  • Eye on the Trends: Leveraging cloud computing in order to refocus on core competencies and the power of social media, mobility, and TV everywhere in improving the fan experience