Forum on World Class IT - 359 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT-Business Communication

Darko Hrelic, CIO of Gartner Inc

In this interview, Darko Hrelic discusses four of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • The difficulty in finding skills and talent that meet the challenges of tomorrow as well as those of yesterday
  • How quickly technology expectations are changing: “email is legacy”
  • The need for IT/Business alignment, if IT does not want to become irrelevant
  • The importance of depth of knowledge rather than breadth of knowledge

Charlie Feld (Special Series Part 2 of 2), CEO of The Feld Group

In this special series part 2 interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • His book, Blind Spot IT, and his framework for IT-lead business transformation: Why, What, How, and Who?
  • Change management within IT and the broader scope of a business
  • The imperative of the CIO to proactively advocate for IT’s value contribution
  • Eye on the trends: The ability to create a “fabric of integration” that allows IT departments to react to an event and integrate in motion and in memory, without the contingency of ripping out and replacing legacy systems

Jean Hill, Chief Technology Officer of First New York Securities

In this interview, Jean Hill, the Chief Technology Officer of First New York Securities, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Jean’s role at First New York Securities and her unusual path to become CTO
  • Jean’s business background and how it keeps her focused on the business value of technology
  • The necessity of educating users on how to take advantage of technology solutions
  • The process by which Jean transformed the IT organization
  • Eye on the Trends: Cloud computing and how enterprises will need to find a way to integrate all of the different cloud solutions they have.

Stuart McGuigan, Chief Information Officer of Johnson and Johnson

In this interview, Stuart McGuigan, Chief Information Officer of Johnson and Johnson, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Stuart’s takeaways from his first 100 days as CIO at three different companies
  • J&J IT’s organizational divisions and how IT balances standardization and customization across its 250 operating companies
  • J&J IT’s effort to promote transparency in the use of dashboards
  • Eye on the Trends: Understanding and serving the customer through actionable data and analytics; facilitating real-time IT operations with virtual computing embedded in cloud

Suren Gupta, EVP of Technology & Operations at Allstate Insurance Company

In this interview, Suren Gupta, EVP of Technology & Operations of Allstate Insurance Company, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The innovative ways in which Allstate has structured its organization to most effective facilitate a significant business transformation, specifically the various mechanisms used to capture and fund innovative ideas from the ground up
  • The various ways in which Stewart has built cross-functional capabilities to pull knowledge from the disparate functions of R&D, IT, and business, in a way that enables a greater understanding of the organization’s needs.
  • The importance of sourcing technologists that are first and foremost businesspeople when building talent
  • The challenges and opportunities Stewart identified when serving as the lead integrator of two merging companies with distinctive cultures and processes
  • Suren’s hesitance, throughout his career, to focus on getting to that “next level” and his prescribed alternative
  • The increasing importance of a flexible and effective organizational structure through which the key principles of operation, execution, enablement, development, innovation, and differentiation are supported
  • Eye on the Trends: The societal changes and possibilities that will come with leveraging data for wisdom, Allstate’s “innovation councils” composed of senior technology and business leaders with the purpose of bringing new ideas to life

Dick Daniels, EVP and CIO of Kaiser Permanente

In this interview, Dick Daniels, Executive Vice President and CIO of Kaiser Permanente, discusses World Class IT principle three, Project/Portfolio Management, principle four, IT & Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • His role as CIO of Kaiser Permanente and how he organized his work starting on an interim basis
  • Some of the fine-tuning of the IT organization that he undertook upon rising to his CIO post
  • How Agile vs. Waterfall methodologies are used to ensure that projects continue moving forward
  • Whether he developed quick wins and areas of focus to prove success
  • How his prior work experience within the financial service industry compares to the healthcare space from a pace of technology adoption point of view
  • What methods he uses to engage his colleagues from internal and external partners of the IT department
  • How he organizes his team to bring innovation into the organization
  • What role external partners play in innovative activities and as sources of new ideas
  • Eye on the Trends: Mobile platforms, Video-conferencing with doctors, Digital membership cards

Terry West, SVP and CIO, Performance Food Group

In this interview, Terry West, Senior Vice President and CIO of the Performance Food Group, discusses World Class IT Principle Two, Infrastructure and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • The hybrid model of IT organization at Performance Food Group
  • PFG’s transformation from a private equity owned company to going public
  • How IT prepared PFG to meet compliance regulations and go public
  • Simplifying and standardizing business processes and systems
  • Using technology to enhance the customer experience
  • Eye on the trends: Internet of Things, cloud services, analytics

Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven

In this interview, Peter High speaks with Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven. Among the topics they discuss include:

  • 7-Eleven’s multi-year journey to become a digitally-enabled organization, including Gurmeet’s “full stack transformation” approach which encompasses consumer-facing technology, back-end technology, infrastructure, and the organizational stack
  • How digital is a strategic pillar at 7-Eleven, mandated directly by the CEO
  • The critical importance of technical talent to 7-Eleven’s future, and Gurmeet’s strategy for attracting top talent – such as highlighting his credibility as a leader and telling a compelling story
  • The ways in which Gurmeet is redefining convenience with software, such as the recognition that the closest store to a customer is the phone in their pocket, and 7-Eleven’s use of APIs and new interfaces to create delightful experiences
  • The expansion of 7-Eleven’s loyalty program from its initial focus on beverages to as a full-fledged loyalty offering that is available on mobile, web, digital loyalty card, and even chatbot
  • 7-Eleven’s approach to experimenting with emerging technologies, including their distinction between technologies that are ready to scale and technologies that are still in the proof of concept phase, a new R&D center, and a CTO function that reports to Gurmeet

Dave Smoley, Senior Vice President and Chief Information Officer of Flextronics International

In this interview, Dave Smoley discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • Using technology to enable people to work better and to make smarter and faster decisions
  • How cost-cutting needs to become part of IT’s culture in order to be effective
  • Standardizing core tools to drive low costs
  • How mature IT organizations eventually move toward a lean model
  • The value of having business unit IT leads with domain expertise

Bruce Leidal, Chief Information Officer of Carestream Health

In this interview, Bruce Leidal, Chief Information Officer of Carestream Health, a worldwide provider of dental and medical imaging systems and healthcare IT solutions, discusses principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Reducing IT spend as a portion of revenue to an aggressive target
  • Rationalizing expenditures as value creating or sustaining
  • Using “relationship managers” as liaisons between IT and business partners
  • Constant internal analysis of business relationships and IT operations to ensure excellence
  • Enabling all “smart devices” through its IT infrastructure and policies
  • Eye on the trends: supporting any “smart device” in the workplace and the consumerization of IT, the power of cloud computing solutions integration, the focus on leveraging analytics through the cloud, and leveraging social media to bolster sales and marketing efforts