Forum on World Class IT - 350 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT-Business Communication

Abbie Lundberg, President of Lundberg Media

In this interview, Abbie Lundberg discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • The “CIO’s Dilemma” of competing demands to be agile and innovative, while being responsible for cost cutting
  • Cloud computing and how the concept of making businesses more agile is a great opportunity for IT
  • How CIOs are increasingly focusing on the external customer, whether that be through business intelligence or directly customer facing applications
  • The evolution of the role of the CIO in the years ahead
  • The necessity to “get one’s house in order” in order to first develop credibility with business partners before earning the trust necessary for a seat at the strategy setting table
  • The importance of not only CIOs, but all IT executives that interface with business partners to be able to communicate effectively

Sheleen Quish, VP and CIO of Ameristar Casinos

In this interview, Sheleen Quish discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • IT’s role as the critical toolbox to be successful and to drive positive change, process re-engineering, and improvements across the business
  • The importance of selling your team on your particular philosophy of IT management
  • The necessity of showing IT that the business is not the enemy, but the reason IT exists
  • Key steps to take as a new CIO
  • How and when to undertake infrastructure upgrades

Rick King, Chief Operating Officer- Technology of Thomson Reuters

In this interview, Rick King, Chief Operating Officer of Technology of Thomson Reuters, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Rick’s role of COO of Technology at Thomson Reuters
  • How Rick manages the tech footprint of IT at Thomson Reuters
  • How Rick applies lessons from his early experiences as a teacher and a coach to IT
  • The importance of creating a personal brand
  • Eye on the Trends: The advent of mobility, and how mobile devices will take over the traditional PC world

Mike Feerick, CEO and Founder of ALISON

In this interview, Mike Feerick, Founder and CEO of ALISON, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategy behind ALISON’s focus on corporate and vocational training content online
  • ALISON’s revenue model and and key performance indicators used
  • How ALISON functions as a filter for the content that exists online in the vocational space
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: There will be great emphasis on skills-based hiring in the future, a departure from the traditional route that heavily weights an applicant’s college or university name, and ALISON is positioning itself to provide employers with such candidates

Colin Boyd, Chief Information Officer of Johnson Controls

In this interview, Colin Boyd, CIO of Johnson Controls, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The challenges of enabling the IT function to be valuable partners to colleagues outside of IT, particularly how his team was able to weave itself into the technical depth of the broader organization
  • The evolving role of IT as it moves to support the technology behind the actual product being sold
  • The early challenges Colin faced when transitioning to a new company, industry, and technical role amidst the 2008 financial crisis
  • Colin’s view of the “transportability of IT” as a skill that CIOs can master, regardless of their previous experience within industry
  • His tactical approach in shifting the culture around information technology from a static, cost-oriented center to a dynamic, value-oriented function
  • Eye on the Trends: The ascending trend of computing capacity within the automotive and transportation industries, the lessening imperative of companies to consolidate transactional systems in pursuit of business intelligence

Mark Brewer, Chief Information Officer of Seagate Technology

In this interview, Mark Brewer, Chief Information Officer of Seagate Technology, discusses World Class IT principle 1, People, principle 2, Infrastructure, and Principle 4, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • • His nearly two decade tenure as CIO and the changes he has seen
  • • How he creates a culture of innovation
  • • The changing role that IT plays in the business
  • • Communication, transparency, and the multiple platforms he uses to communicate internally and externally
  • • How he manages a broadly distributed workforce
  • Eye on the Trends: Balancing Innovation and security, Cloud Storage, and Increasing Digital Content
  • Scott Farquhar, Co-CEO, Co-Founder of Atlassian

      In this interview, Scott Farquhar, Co-CEO of Atlassian, discusses World Class IT Principle One, People; Principle Three: Project and Portfolio Management; Principle Four, IT and Business Partnerships; and Principle Five: External Partnerships. Some of the topics discussed include:

      • The genesis of Atlassian
      • Using the IT team as a point of entry
      • The timing of venture capital funding and taking the company public
      • Fostering a culture of innovation at Atlassian
      • Serving multiple functions across a company
      • Prospects for future growth

      Pawan Verma, Chief Information Officer and Chief Technology Officer of Foot Locker

      In this interview, Peter High and Pawan Verma discuss World Class IT Principle Four, IT and Business Partnership, and Principle Five, External Partnerships. Among the other topics they discuss include:

      • Pawan’s diverse role as Global CIO/CTO, which encompasses overseeing Foot Locker’s global technology function, the digital supply chain, digital marketing and the customer experience across physical and digital touchpoints, and driving loyalty
      • How Foot Locker uses customer journey mapping to activate strong signals and amplify weak signals to better understand the rapidly changing expectations of their customers
      • Why machine learning and data analytics is playing an increasingly important role in enabling rapid decision making, and the ways in which the technical team of data scientists collaborates with the business
      • The three foundational elements of Foot Locker’s customer loyalty strategy, which include (1) engage and earn, (2) redeem, and (3) freshness
      • The customer-facing aspects of Pawan’s responsibilities, and how having end-to-end visibility enables him to find synergies, respond to customers more quickly, and serve them in a more meaningful way
      • Eye on the Trends: artificial intelligence, blockchain, experiential commerce, connectivity and networks

      Bruce Parker, Former Chief Executive Officer of AirNet Systems and Managing Director of IT Management Group

      In this interview, Bruce Parker discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

      • How a good CIO is well prepared to become a good CEO
      • Gaining the business’ trust in order to align and innovate
      • The keys to building successful relationships with external partners
      • How to build international teams and to expand into different regions with diverse cultures

      Torsten Wenell, Lecturer and a Member of the IT Management Research Team at The IT University in Gothenburg, Sweden

      In this interview, Torsten Wenell discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

      • The importance of customer segmentation for in-house IT departments
      • The three levels of IT decision making
      • Sweden’s position as a leader and innovator in technology
      • Business units as the real cost driver for IT
      • The possibility that the business may not need to understand where IT costs come from as long as IT delivers what is required