Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Efficiency

Sheleen Quish, VP and CIO of Ameristar Casinos

In this interview, Sheleen Quish discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • IT’s role as the critical toolbox to be successful and to drive positive change, process re-engineering, and improvements across the business
  • The importance of selling your team on your particular philosophy of IT management
  • The necessity of showing IT that the business is not the enemy, but the reason IT exists
  • Key steps to take as a new CIO
  • How and when to undertake infrastructure upgrades

Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How the CIO role and IT fit into a very technical company
  • Qualcomm IT’s priorities
  • Norm’s long-term strategic mindset that is enable by a long tenure
  • Not outsourcing IT and still capturing equal efficiencies
  • Hiring and training for a balanced business-IT skill set
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

Arthur Langer, Chariman and Founder of Workforce Opportunity Services

In this interview, Arthur Langer, Chairman and Founder of Workforce Opportunity Services, a nonprofit charitable organization that helps companies build strong talent pipelines through unique work-study programs, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the CIO role is evolving to become more strategic
  • The importance of articulating complex IT concepts in business terms to facilitate collaboration with the business
  • How IT can be categorized as drivers and support, with the latter a target for outsourcing
  • The origins of Workforce Opportunity Services and how they help major corporations fulfill their needs
  • The process by which Workforce Opportunity Services supplies talent to corporations
  • Eye on the trends: The increased role of IT as technology develops as a competitive advantage

John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
  • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
  • How certain portions of marketing report to IT, and the advantages this relationship entails
  • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
  • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are

Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft

In this interview, Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft, discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The genesis of Microsoft IT’s transformation to align to business processes
  • How IT must go beyond collaboration and digitally connect the organization across business units
  • How Microsoft employs an IT transformation method referred to as “GET”
  • The new skills that need to be promoted as a result of the transformation
  • Eye on the Trends: Cloud computing and how it facilitates the digital process journey Microsoft is undertaking through improved scalability and flexibility

Bill Krivoshik, Senior Vice President and Chief Information Officer of Time Warner

In this interview, Bill Krivoshik, the SVP and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Bill’s first steps in taking on the enterprise CIO role at Time Warner
  • How the enterprise CIO role helps Bill drive efficiencies through standardization across business units
  • How Bill employs a peer mentor group as opposed to a vendor management group
  • The value of Time Warner’s brand in attracting and retaining top talent
  • Eye on the Trends: Cloud and SaaS, and how it enables organizations to shift from a fixed to variable cost structure, as well as the consumerization of IT and mobility, and how it enables access to information on any device

John Hinshaw, Executive Vice President, Technology and Operations of Hewlett-Packard

In this interview, John Hinshaw, Executive Vice President of Technology & Operations of Hewlett-Packard, a $116 billion diversified technology company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His unique purview of responsibilities as EVP of Technology & Operations
  • How he uses technology to impact P&Ls across business units
  • The unique culture and pace of innovation at HP
  • Planning and building great IT leadership teams
  • Eye on the Trends: the innovations that HP is making in a variety of exploding realms. He foresees an even larger growth of the use of mobile and social technologies, and talks about the advantages of smaller and cheaper data centers

Marc Saffer, Chief Information Officer of J.Crew

In this interview, Marc Saffer, Chief Information Officer of J. Crew discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The structure and dynamics of the CIO office at J.Crew
  • Marc’s focus on company culture, business strategy and people management in preparation of his role as J.Crew’s new CIO
  • Marc’s multi-staged people assessment and project selection strategies in the first few days in his new job
  • Eye on the Trends: The critical role of business and IT alignment in success of J.Crew’s new projects: international expansion and supporting websites, enterprise selling capability

Bill McCorey, VP of Global Infrastructure of IBM

In this interview, Bill McCorey discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • Global trends in IT infrastructure
  • How to create an infrastructure roadmap
  • The need to retire old systems as you upgrade and consolidate
  • Thinking creatively to increase IT’s efficiency and value contribution to the business
  • Some of IT’s challenges at a company that works around the clock across the globe

Bob Fecteau, CIO of SAIC

In this interview, Bob Fecteau, CIO of SAIC, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • What SAIC does and what IT’s role is in the organization
  • How he can act as an empathetic advisor to his customer organizations as a client of the products themselves
  • The methods involved in how he empowers the workforce to improve efficiency
  • The way in which he organizes himself with all the change that has occurred recently, as a new hire at an organization now undergoing a split
  • How he thinks about balancing the risk of fast-moving innovation with the potential for finding new opportunities with innovative ideas
  • Eye on the Trends: SaaS, and the security of cloud platforms, the Internet of Things