Forum on World Class IT - 342 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Efficiency

Jane Landon, Deputy Commissioner and CIO of the New York City Department of Finance

In this interview, Jane Landon discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How Jane was able to bring disparate IT entities together to create efficiencies across the organization
  • The cultural challenges faced when joining an organization that is not accustomed to change in IT
  • The importance of team support for change in order to avoid a backward transition once external help is no longer present to support the organization
  • The unique role of working in government IT; while business divisions are the primary customers, there is still a responsibility to the citizens
  • How Jane’s experience in the corporate sector has prepared her for her transition to the government sector

Scott Farquhar, Co-CEO, Co-Founder of Atlassian

    In this interview, Scott Farquhar, Co-CEO of Atlassian, discusses World Class IT Principle One, People; Principle Three: Project and Portfolio Management; Principle Four, IT and Business Partnerships; and Principle Five: External Partnerships. Some of the topics discussed include:

    • The genesis of Atlassian
    • Using the IT team as a point of entry
    • The timing of venture capital funding and taking the company public
    • Fostering a culture of innovation at Atlassian
    • Serving multiple functions across a company
    • Prospects for future growth

    Joey Miller, Vice-President of Information Technology of Magna International

    In this interview, Joey Miller discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How a large corporation manages its structure when it is diverse both geographically and in its products and services
    • The need for multi-tiered governance in a multinational corporation that not only allows for flexibility to meet unique needs, but also provides the platform to leverage an extensive network of knowledge
    • The importance of synchronizing high level functions to ensure optimization of resources and to ignite improved performance
    • How a multinational corporation can remain connected and on the same page through the use of technology
    • How a fee-for-service IT billing system encourages the marriage of IT and business executives in planning and cost reductions

    Susan Swart, CIO, International Monetary Fund

    In this interview, Susan Swart, CIO of the International Monetary Fund, discusses World Class IT Principle One, People, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Organization of the IT department given the broad purview of the IMF
    • Sought-after skills and qualities of IT team members
    • Creating a new ecosystem with the engagement of new partners
    • Her path as an executive and advice for women in the field
    • Mentoring programs and the importance of increasing the pool of potential female hires
    • Eye on the trends: AI in surveillance and natural language processing, Fintech, block chain

    Mike Kistner, Chairman and Chief Executive Officer of Pegasus Solutions

    In this interview, Mike Kistner discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How a recession presents opportunities to provoke more change with less resistance
    • The need to reassess reengineered processes in order to constantly stay relevant
    • How the path of CIO to CEO will continue to become a more popular trend
    • The importance of balance between business acumen and IT prowess for IT personnel
    • How including vendors and customers in the technology roadmap can help improve product development

    Rob Alexander, CIO of Capital One

    In this interview, Rob Alexander, CIO of Capital One, discusses World Class IT Principle One, People, Principle Two, Infrastructure, Principle Three, Project & Portfolio Management, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Rob’s preview as CIO of Capital One, and his untraditional IT background
    • How the organization has adopted agile development, as well as the agile mindset
    • The IT department’s implementation of Dev Ops, and how they measure its effectiveness
    • Using technology and organizational best practices to facilitate collaboration
    • The company’s digital transformation, and the importance of understanding and positioning for disruptive change
    • Competing with as well as partnering with Fin Tech startups, tapping into innovation ecosystems, and how Capital One leverages the advantages of its scale
    • Some of the forward-looking products Capital One is developing for its customers

    Mukul Kumar, Managing Director of the IT Practice at the Corporate Executive Board

    In this interview, Mukul Kumar discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

    • The next generation of opportunities for transformational change
    • What makes effective senior leaders, in IT as well as the business
    • The fundamental importance of culture, and its effect on employee engagement
    • IT’s changing role in an economic downturn: IT’s primary responsibility is no longer internal cost cutting
    • Infrastructure’s role as a company’s productivity toolkit

    Naresh Shanker, Vice President and Chief Information Officer of Palm

    In this interview, Naresh Shanker discusses principle three and principle four of World Class IT with Metis Strategy. Some of the topics discussed include

    • His priorities for the foreseeable future around operational excellence, a successful merger with Hewlett-Packard, and the preparation for a launch of a new product portfolio
    • How consumer electronics have impacted commercial technologies, and the implications for the future
    • IT’s role in innovation at Palm
    • The benefits and challenges of being headquartered in Silicon Valley, with so many other IT executives to tap as resources
    • How IT can avoid being a bottleneck to project delivery and time-to-market through efficient processes

    Ramón Baez, VP of Information Services and CIO of Kimberly-Clark

    In this interview, Ramón Baez discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • Using lean methodologies to simplify and improve internal IT processes
    • Providing high-potential employees with the same type of leadership development training that management receives
    • The advantages of embedding IT employees in the business to help with alignment
    • Creating a digital center of excellence that partners technology and marketing teams
    • The importance of frequently conducting management reviews, executive reviews, and operational reviews

    Sheleen Quish, VP and CIO of Ameristar Casinos

    In this interview, Sheleen Quish discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • IT’s role as the critical toolbox to be successful and to drive positive change, process re-engineering, and improvements across the business
    • The importance of selling your team on your particular philosophy of IT management
    • The necessity of showing IT that the business is not the enemy, but the reason IT exists
    • Key steps to take as a new CIO
    • How and when to undertake infrastructure upgrades