Forum on World Class IT - 307 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Financial Management

Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys

In this interview, Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys, a $1.5 billion dollar healthcare company that provides home health and hospice services, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How broader responsibilities enable elimination of inefficiencies and departmental silos
  • The unique role of a Business Systems Analyst
  • The importance of integrating IT infrastructure during M&A
  • ROI-driven IT investments and partnerships with Finance
  • Eye on the trends: Mobile agility and computing as it pertains to enabling clinicians in the field, and collaboration technologies as it relates to supporting the continual care of Amedisys’ patients

Susan Cramm, Founder and President of Valuedance

In this interview, Susan Cramm, Founder and President of Valuedance, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Susan’s perspectives concerning the potential of the role of CIO
  • How IT is an enterprise asset and should be managed as such, and how organizations have the IT capabilities they deserve
  • Susan’s book 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT, and the value it provides
  • How IT leaders need to communicate costs and value in business terms
  • Eye on the Trends: How technology will be embedded in services and products, and that major trends such as mobility, cloud, web services, collaboration, analytics, etc. all really lock in together

Jim Fowler, CIO of General Electric

In this interview, Jim Fowler, Chief Information Officer at General Electric, discusses World Class IT Principle One, People, and Principle Two, Infrastructure, with Metis Strategy. Some of the topics discussed include:

  • How he has transitioned to the role of GE’s CIO, having come from GE Capital
  • His area of responsibility
  • The financial acumen required for the job, and how he associates with those that have a deeper financial background.
  • Digital, and his vision for it within the company, including the Predix platform
  • Succession and career planning within GE
  • How he has organized his first few months within the role of CIO
  • Security and how data is secured within GE

Bruce Besanko, EVP, Chief Financial Officer, & Chief Administrative Officer of OfficeMax

In this interview, Bruce Besanko discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How the most important thing in defining a relationship between a CFO and CIO is the establishment of communication and transparency to build trust
  • The four ways in which a CIO must demonstrate the value of a project
  • The multiple resources models IT can employ when structuring its staff
  • The important considerations when outsourcing
  • The potential pros and cons of the various reporting relationships between the CIO and the CFO vs. the COO vs. the CEO
  • The potential for the iPad and virtualization/cloud computing to provide agility to the workforce

Joey Miller, Vice-President of Information Technology of Magna International

In this interview, Joey Miller discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a large corporation manages its structure when it is diverse both geographically and in its products and services
  • The need for multi-tiered governance in a multinational corporation that not only allows for flexibility to meet unique needs, but also provides the platform to leverage an extensive network of knowledge
  • The importance of synchronizing high level functions to ensure optimization of resources and to ignite improved performance
  • How a multinational corporation can remain connected and on the same page through the use of technology
  • How a fee-for-service IT billing system encourages the marriage of IT and business executives in planning and cost reductions

Remy Evard, CIO of the Novartis Institutes for BioMedical Research (NIBR)

In this interview, Remy Evard discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The unique role of an IT division that supports research scientists whose mission is discovery, as opposed to an IT division that supports a business division more responsible for revenues and costs
  • How technology can enable global research and foster innovation by leveraging the scale of the Novartis Institutes for Biomedical Research
  • The way in which Remy, as a new CIO, went about gaining credibility with the business and scientists through “quick wins,” and the natural progression that the IT department followed once that credibility was established
  • NIBR’s data initiative to manage decades of legacy information and how to ensure sound knowledge management
  • The challenges of governance and managing a budget in a non-traditional IT environment, which requires flexibility in order to accommodate research projects
  • The potential of new technologies, such as Web 2.0, mobile devices, and deep sequencing, to change the way in which scientific research is conducted

Torsten Wenell, Lecturer and a Member of the IT Management Research Team at The IT University in Gothenburg, Sweden

In this interview, Torsten Wenell discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • The importance of customer segmentation for in-house IT departments
  • The three levels of IT decision making
  • Sweden’s position as a leader and innovator in technology
  • Business units as the real cost driver for IT
  • The possibility that the business may not need to understand where IT costs come from as long as IT delivers what is required

Bill Chang, Executive Vice President of the Business Group of SingTel

In this interview, Bill Chang discusses principles one, People, two, Infrastructure, four, IT-Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy.
Some of the topics discussed include:

  • Best-in-class information communication technology
  • The networked world
  • IT financial management
  • The importance of the Value Chain
  • Cloud computing security
  • Eye on the trends: The inevitability of cloud computing adoption, the scalability of mobile computing, the potential of a networked “M to M” mobile world, the power of analytics, and the challenges that the consumerization of IT creates for a CIO

Bruce Leidal, Chief Information Officer of Carestream Health

In this interview, Bruce Leidal, Chief Information Officer of Carestream Health, a worldwide provider of dental and medical imaging systems and healthcare IT solutions, discusses principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Reducing IT spend as a portion of revenue to an aggressive target
  • Rationalizing expenditures as value creating or sustaining
  • Using “relationship managers” as liaisons between IT and business partners
  • Constant internal analysis of business relationships and IT operations to ensure excellence
  • Enabling all “smart devices” through its IT infrastructure and policies
  • Eye on the trends: supporting any “smart device” in the workplace and the consumerization of IT, the power of cloud computing solutions integration, the focus on leveraging analytics through the cloud, and leveraging social media to bolster sales and marketing efforts

June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation

In this interview, June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation, discusses principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • First steps when becoming a global CIO
  • The need for careful decisions on standardization and centralization with a dilligent exceptions process
  • The value of focusing more on streamlining architecture, reuse, data sharing, and portfolio management
  • The usefulness of an Office of the CIO
  • Pushing leaders to operate at a level higher than one’s position
  • Eye on the trends: Ubiquitous access to data, consumerization of IT and the empowerment and pressure from executives outside of IT that is creates, the balance of leveraging cloud computing and maintain a secure environment, and the emerging ability to turn big data into information