Forum on World Class IT - 354 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Governance

Tim Stanley, Former CIO and Senior Vice President of Innovation, Gaming, and Technology of Harrah’s Entertainment.

In this interview, Tim Stanley discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How first establishing the company’s direction creates a path for innovation
  • The necessity of IT being used as a strategic weapon in leading innovation
  • Tim’s method of using 6 vectors to structure the path that enables and leads to innovation
  • The ways a company can leverage insights from their customers, particularly the importance of understanding digital interactivity and conducting rapid prototyping
  • How every IT executive should in some way span out into the business in order to understand how to improve what the business does
  • The importance of using alignment and analytics as strategic tools

Ron Ross, Fellow of the National Institute of Standards and Technology

In this interview, Ron Ross, Fellow at the National Institute of Standards and Technology, discusses World Class IT Principle Two, Infrastructure and Principle Five, External Partnerships. Some of the topics discussed include:

  • His organization, the National Institute of Standards and Technology, and his role within it
  • The paradigm shift in the complexity of technology and our ability to protect it
  • How the Internet of Things complicates the security problems already in place
  • NIST’s publication – Systems Security Engineering: An Integrated Approach to Building Trustworthy Resilient Systems
  • Who NIST engages for their publications and how they engage with their partners
  • TACIT Security – Threats, Assets, Complexity, Integration, and Trustworthiness
  • How people-centric security problems can be better addressed
  • The role that business continuity and disaster recovery plans play in security
  • Building security into systems to increase the level of confidence in systems

Torsten Wenell, Lecturer and a Member of the IT Management Research Team at The IT University in Gothenburg, Sweden

In this interview, Torsten Wenell discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • The importance of customer segmentation for in-house IT departments
  • The three levels of IT decision making
  • Sweden’s position as a leader and innovator in technology
  • Business units as the real cost driver for IT
  • The possibility that the business may not need to understand where IT costs come from as long as IT delivers what is required

Rob Lux, EVP and CIO of Freddie Mac

In this interview, Rob Lux, EVP and CIO of Freddie Mac discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An overview of the recent projects where IT played an integral role
  • Utilizing metrics to drive customer satisfaction
  • The transformation undertaken by the IT department following the financial crisis
  • The technologically-informed business executives present Freddie Mac
  • Enhancing IT’s relationship with the organization through the BTO
  • Governance practices for large scale agile projects

Joe AbiDaoud, Chief Information Officer of HudBay Minerals

In this interview, Joe AbiDaoud, Chief Information Officer of HudBay Minerals, discusses principle two, Infrastructure, principle three Project and Portfolio Management and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • A description of HudBay Minerals’ metals mining business and the impactful role technology plays in enabling the company’s push for growth
  • His priorities for the near term around perfecting their newly rolled out ERP, leveraging geological survey and discovery technology, as well as improving wireless communication for their many disparate operations
  • How, as a CIO in a new industry, Joe utilized a company-wide survey to understand the true perception of IT across the organization
  • The inclusive governance model that HudBay uses to ensure that all the right players are included in decision making
  • HudBay’s organizational structure that has a central CIO function, central architecture, and shared services for IT infrastructure
  • Eye on the trends: Technology that supports all mining operations, especially the geophysical exploration technology, growing ease and power of improved communications, and the further out potential for robotics to reduce costs amid rising fuel and labor costs

Mike Keller, CIO of Nationwide

In this interview, Mike Keller, CIO of Local Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Nationwide’s One-Brand alignment
  • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
  • Optimizing for both business intimacy and economies of scale
  • Vendor goverance
  • Workforce planning for developing and transitioning team members for evolving organizations
  • The opportunities provided by a long tenure as CIO
  • Leadership strategies for creating an environment of learning, collaboration, and innovation
  • Executive development and internal rotational development
  • Columbus 2020: a private/public partnership to encourage economic development
  • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility

Vic Bhagat, Chief Information Officer Global Growth & Operations of General Electric

In this interview, Vic Bhagat, Chief Information Officer of General Electric’s Global Growth and Operations Organization discusses principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Vic’s role and IT enabling growth at GE
  • IT innovation at GE and the culture of innovation
  • Sharing global best practices while maintaining local relevance
  • The balance of innovation and security, risk management, and governance
  • GE’s “onshoring”/”smart-shoring” of IT domain knowledge
  • The future of the IT leader
  • IT metrics and the focus on business process improvement
  • Eye on the trends: Omnipresent information and the capability of sending IT solutions to anywhere at any time, hyper-intelligence and how analytics can bring the decision support system to a whole new level, and the need to give ample attention to the entire user experience in order to ensure stickiness

Bill Graff, Chief Information Officer of Cerner

In this interview, Bill Graff, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • Bill’s 13-year career path at Cerner
  • The critical skills needed for IT leaders
  • How previously being a part of a revenue-enhancing division of Cerner shaped how Bill runs IT
  • Bill’s purview as CIO: security, data centers, corporate IT, infrastructure, IT finance and governance
  • Advice for scaling quickly: robust processes, internal relationships and external relationships
  • Eye on the trends: public cloud, partnering analytics with artificial intelligence, gamification

Jim Knight, Executive Vice President and Global Chief Information Officer of Chubb & Son

In this interview, Jim Knight, EVP & Global Chief Information Officer of Chubb & Son, a global property and casualty insurance company, discusses principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Technology in the competitive arms race
  • Collaboration in a Global CIO governance structure
  • The enterprise PMO’s ability to facilitate consistent delivery
  • IT’s stabilizing value in uncertain economic times
  • The importance of establishing business intimacy
  • Eye on the trends: Three major disruptive technologies- portable devices with enhanced functionality and performance to enable the workforce, big data and the potential for analytics to drive critical business decisions, and cloud computing and its ability to facilitate faster market entry

Steve Phillpott, Chief Information Officer of Western Digital

In this interview, Steve Phillpott discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Three, Project and Portfolio Management, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • How Steve used the multibillion-dollar acquisitions of HGST and SanDisk as an opportunity to transform Western Digital’s systems, processes, and technologies and lay the foundation for the company to scale
  • The journey of integrating 3000+ applications, and specifically the importance of focusing first on putting communications and collaboration tools in place to enhance the speed and efficiency with which the organization can move forward
  • How the focus on good governance has allowed them to build out program work streams and application roadmaps around ERP, Human Capital Management, PLM, among others
  • How Steve set up change management programs within each workstream to ensure that the users can adapt to the new technology at the same rate it is implemented
  • The criteria Steve uses to prioritize the integration effort
  • Western Digital’s Predictive Analytics as a Service offering and how Steve created a big data platform that is flexible enough to support users at all maturity levels across the business
  • How Western Digital leverages on-premise and cloud-based CPU and GPU high-performance computing clusters to run massive engineering simulations that greatly improve speed to market as well as reduce the cost of development
  • Eye on the trends: artificial intelligence and machine learning, and the industrial IoT