Forum on World Class IT - 363 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Governance

Peter High, World Class IT: Why Businesses Succeed When IT Triumphs.

Peter High discusses his Book “World Class IT: Why Businesses Succeed When IT Triumphs.” Some of the topics discussed include

  • Principles that the best information technology executives follow
  • Thoughts on how the principles work as a virtuous cycle, including how improved performance in one can lead to better performance in others
  • Introductory and advanced metrics related to each principle and associated sub-principles
  • Specific case examples that highlight each principle based on extensive work with leading CEOs, CIOs, CTOs, and other IT executives
  • Thoughts on other factors that separate leaders from laggards in information technology

Adrian Gardner, Chief Information Officer of Goddard Space Flight Center

In this interview, Adrian Gardner, the Chief Information Officer of Goddard Space Flight Center, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Adrian’s role as CIO of Goddard Space Flight Center
  • The implementation of innovative practices through drawing from public, open source, and private sector communities
  • Cross-collaboration in IT, and how the various NASA centers operate in an environment that is both collaborative and competitive
  • How Goddard utilizes Big Data to support decision-making
  • Goddard’s security posture and the increased focus on data management
  • Eye on the Trends: Consumerization of IT and how consumers leverage a broad range of technologies and tailor them to their own individual needs, mobility and how individuals can have access to information from anywhere on any device, and the rise in open source and utilizing open source communities to develop and refine technologies.

Ramón Baez, VP of Information Services and CIO of Kimberly-Clark

In this interview, Ramón Baez discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • Using lean methodologies to simplify and improve internal IT processes
  • Providing high-potential employees with the same type of leadership development training that management receives
  • The advantages of embedding IT employees in the business to help with alignment
  • Creating a digital center of excellence that partners technology and marketing teams
  • The importance of frequently conducting management reviews, executive reviews, and operational reviews

Joe Topinka, Chief Information Officer of Red Wing Shoe Company

In this interview, Joe Topinka, the Chief Information Officer of Red Wing Shoe Company, discusses World Class IT principle four, IT and Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Joe’s role as Red Wing’s first CIO
  • The importance of field research for IT
  • How Joe conveys IT strategies in business terms
  • Red Wing’s ongoing eCommerce initiative
  • The importance of R&D and learning from other companies
  • Eye on the Trends: Cloud computing and the plethora of available cloud-based solutions, as well as Big Data and the implications it has for Red Wing’s evolving eCommerce initiative

Randy Spratt, EVP and CIO of McKesson Corporation

In this interview, Randy Spratt discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • How to structure a strong governance and IT decision making process
  • The integral role IT plays in acquisitions, and how IT can become the go-to group for M&A preparations
  • Improving IT’s performance by increasing employee satisfaction
  • Future trends in IT

Greg Carmichael, President and Chief Operating Officer of Fifth Third Bank

In this interview, Greg Carmichael, President and COO of Fifth Third Bank, a $6 billion financial services company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from CIO to COO and President
  • Transferable skills between manufacturing and financial services
  • Increasing value of technology leadership at a financial services company
  • The benefits of being a CIO before being a broader business leader
  • Eye on the Trends: the opportunities presented by mobile and self-service technology, the benefits that arise from a ubiquitous, positive customer experience across these platforms, and the cost-savings due to the digitization of infrastructure

Randy Spratt, World Class IT Principle Three, Project and Portfolio Management, eSeminar with Randy Spratt, Chief Information Officer and Chief Technology Officer of McKesson

This interview is the third in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P3-Project & Portfolio Management, Randy Spratt discusses the following ideas:

  • The governance improvements that he undertook upon ascending to be the head of technology for the world’s largest healthcare company
  • The councils that he has assembled to vet and prioritize work across IT related to the many massive business units that his team supports
  • The methods he has used to develop process standards where relevant and appropriate across IT
  • The processes that he and his team use to find ideas in one part of the organization that have broader implications for McKesson as a whole, as well as the means by which he spreads them
  • The methods Randy uses to communicate the efficacy of his portfolio of projects both internally (within IT) and externally (with his colleagues outside of IT)

Brian Bonner, Vice President and Chief Information Officer of Texas Instruments

In this interview, Brian Bonner, VP and CIO of Texas Instruments, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The unique paths that bring CIOs to the Information Officer position
  • Transition of IT from simply a “support role” to an integral aspect of organization’s innovative processes
  • The role of information technology in a business’s strategic planning
  • The benefits to the CIO position for members to hold advisory positions in other organizations
  • Eye on the Trends: The growing importance of big data, cloud computing, analytics, and the importance of not innovating for innovations sake

Remy Evard, CIO of the Novartis Institutes for BioMedical Research (NIBR)

In this interview, Remy Evard discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The unique role of an IT division that supports research scientists whose mission is discovery, as opposed to an IT division that supports a business division more responsible for revenues and costs
  • How technology can enable global research and foster innovation by leveraging the scale of the Novartis Institutes for Biomedical Research
  • The way in which Remy, as a new CIO, went about gaining credibility with the business and scientists through “quick wins,” and the natural progression that the IT department followed once that credibility was established
  • NIBR’s data initiative to manage decades of legacy information and how to ensure sound knowledge management
  • The challenges of governance and managing a budget in a non-traditional IT environment, which requires flexibility in order to accommodate research projects
  • The potential of new technologies, such as Web 2.0, mobile devices, and deep sequencing, to change the way in which scientific research is conducted

Mark Dajani, Senior Vice President and Chief Information Officer of Mondelez International

In this interview, Mark Dajani, Chief Information Officer at Mondelez International, discusses World Class IT principle one, People, principle two, Infrastructure, Principle four, and IT & Business Partnerships, and Principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Background on Mondelez International
  • His role as Chief Information Officer and his area of purview
  • The responsibility of processes in Mark’s CIO role and how he proactively added that role to his set of responsibilities
  • How he organizes his team
  • The external focus of IT and ways in which he has tuned his organization to be customer-centric
  • His views on Chief Digital Officers and how digital responsibility should be leveraged within an organization
  • The focus on innovation and how he ensures the innovation process at the organization
  • Some thoughts about how organizations can change their infrastructure to realize higher benefits
  • Ensuring a strong infrastructure floor to ensure that legacy technology doesn’t get in the way
  • How he manages change management to prepare the organization for new areas