Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Governance

Joey Miller, Vice-President of Information Technology of Magna International

In this interview, Joey Miller discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a large corporation manages its structure when it is diverse both geographically and in its products and services
  • The need for multi-tiered governance in a multinational corporation that not only allows for flexibility to meet unique needs, but also provides the platform to leverage an extensive network of knowledge
  • The importance of synchronizing high level functions to ensure optimization of resources and to ignite improved performance
  • How a multinational corporation can remain connected and on the same page through the use of technology
  • How a fee-for-service IT billing system encourages the marriage of IT and business executives in planning and cost reductions

David McCue, Corporate Vice President and Chief Information Officer of Computer Science Corp (CSC)

In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • David’s role and responsibilities as Global CIO and Corporate Vice President
  • CSC’s three-legged approach to global governance
  • Standardizing around process, not technology, and deploying global solutions
  • Methods for effective best practice sharing
  • Approaching the role of CIO from a business perspective
  • Eye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage

Karl Salnoske, Executive Vice President, Service Delivery, & Chief Information Officer of GXS

In this interview, Karl Salnoske discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The increasing importance of domain knowledge among IT employees
  • The importance of governance in any transformation program
  • Building a core competency around project management
  • The importance of closely managing outsourcing
  • The increasing usage of cloud computing and social media in business

John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
  • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
  • How certain portions of marketing report to IT, and the advantages this relationship entails
  • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
  • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are

Mark Settle, Chief Information Officer of BMC Software

In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor
  • How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company’s products
  • The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales
  • The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization
  • The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics
  • The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

Mike Kistner, Chairman and Chief Executive Officer of Pegasus Solutions

In this interview, Mike Kistner discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a recession presents opportunities to provoke more change with less resistance
  • The need to reassess reengineered processes in order to constantly stay relevant
  • How the path of CIO to CEO will continue to become a more popular trend
  • The importance of balance between business acumen and IT prowess for IT personnel
  • How including vendors and customers in the technology roadmap can help improve product development

Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

  • IT’s unique position to help solve business problems
  • Focusing on fundamentals, influence, and empathy in driving transformation
  • How Chris helped build a world class PMO, and how it now drives non-IT projects
  • The strong partnership between marketing and IT at Red Robin
  • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
  • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
  • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

Peter High, World Class IT: Why Businesses Succeed When IT Triumphs.

Peter High discusses his Book “World Class IT: Why Businesses Succeed When IT Triumphs.” Some of the topics discussed include

  • Principles that the best information technology executives follow
  • Thoughts on how the principles work as a virtuous cycle, including how improved performance in one can lead to better performance in others
  • Introductory and advanced metrics related to each principle and associated sub-principles
  • Specific case examples that highlight each principle based on extensive work with leading CEOs, CIOs, CTOs, and other IT executives
  • Thoughts on other factors that separate leaders from laggards in information technology

Adrian Gardner, Chief Information Officer of Goddard Space Flight Center

In this interview, Adrian Gardner, the Chief Information Officer of Goddard Space Flight Center, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Adrian’s role as CIO of Goddard Space Flight Center
  • The implementation of innovative practices through drawing from public, open source, and private sector communities
  • Cross-collaboration in IT, and how the various NASA centers operate in an environment that is both collaborative and competitive
  • How Goddard utilizes Big Data to support decision-making
  • Goddard’s security posture and the increased focus on data management
  • Eye on the Trends: Consumerization of IT and how consumers leverage a broad range of technologies and tailor them to their own individual needs, mobility and how individuals can have access to information from anywhere on any device, and the rise in open source and utilizing open source communities to develop and refine technologies.