Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Metrics

Ramón Baez, VP of Information Services and CIO of Kimberly-Clark

In this interview, Ramón Baez discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • Using lean methodologies to simplify and improve internal IT processes
  • Providing high-potential employees with the same type of leadership development training that management receives
  • The advantages of embedding IT employees in the business to help with alignment
  • Creating a digital center of excellence that partners technology and marketing teams
  • The importance of frequently conducting management reviews, executive reviews, and operational reviews

Rob Dowler, Corporate Chief Strategist and Assistant Deputy Minister Responsible for Enterprise Information Technology Strategy, Policy and Planning, E-government, Controllership and Excellence/Education for the Province of Ontario

In this interview, Rob Dowler discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a federated IT structure allows the organization to act vertically within business units- or ministries- as well as horizontally across the government
  • The mature strategic planning process the Government of Ontario employs in order to ensure the efficient use of tax-payer money
  • How hosting an “internal consulting function” allows the organization to flexibly allocate permanent employees within the government based on project needs at “whole-sale” cost
  • The importance of maintaining metrics in order to ensure the organization stays on course
  • The shift in desired skills of future employees, and how those employees should be prepared to be “great enablers of public service delivery”

Piyush Singh, Senior Vice President and Chief Information Officer of Great American Insurance

In this interview, Piyush Singh, Chief Information Officer of Great American Insurance, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How he lead a complete revamp of the application architecture in order to leave all legacy systems in the past
  • His priorities around leveraging Service Oriented Architecture (SOA) in order to enable data to flow “automagically” throughout Great American’s systems and therefore streamline business processes
  • His “Big Five” guidelines for CIOs, which include:
  • The need to flip the ratio of 80% spend on maintenance and 20% on new development
  • The need to avoid correlation between age, tenure, and risk aversion
  • The importance of the CIO’s physical proximity to business executives in determining how strategic IT can be
  • The need to differentiate between creating a solution vs. an automation
  • How grading IT based on “on-time and on-budget” are the wrong signs of success
  • Eye on the trends: How the consumerization of IT has bled into business partner expectations and demand for IT

Vic Bhagat, Chief Information Officer Global Growth & Operations of General Electric

In this interview, Vic Bhagat, Chief Information Officer of General Electric’s Global Growth and Operations Organization discusses principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Vic’s role and IT enabling growth at GE
  • IT innovation at GE and the culture of innovation
  • Sharing global best practices while maintaining local relevance
  • The balance of innovation and security, risk management, and governance
  • GE’s “onshoring”/”smart-shoring” of IT domain knowledge
  • The future of the IT leader
  • IT metrics and the focus on business process improvement
  • Eye on the trends: Omnipresent information and the capability of sending IT solutions to anywhere at any time, hyper-intelligence and how analytics can bring the decision support system to a whole new level, and the need to give ample attention to the entire user experience in order to ensure stickiness

Brian Flynn, Executive Vice President and Global Chief Information Officer of Crawford & Company

In this interview, Brian Flynn, EVP and Global CIO of Crawford & Company, an insurance claims management company, and discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His top IT priorities to improve organizational agility
  • Using strong communication in driving culture change
  • Breaking the conceptual silos of IT and “the business”
  • Crawford IT’s leadership of an innovation program
  • The importance of measurement to prove results
  • Eye on the Trends: empowering mobility in all aspects of business, going paperless, yielding insights from analytics, enhancing processes through social media analytics, preparing for globalization, the evolution of culture change and embracing new ways of working, as well as the marriage of mapping out organizational business processes to drive innovation

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Jamie Miller, Senior Vice President and Chief Information Officer of General Electric

In this interview, Jamie Miller, Senior Vice President and Chief Information Officer at General Electric, the Fortune 500 American multinational giant, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness and advantages of taking on the role of the CIO coming from a deep Finance and Accounting background.
  • The advantages of having sat on the customer/user side of the table in determining IT strategy during a CIO’s first 100 days.
  • The value of seeking advice from a variety of sources when understanding technology during strategic planning – from large corporations to small tech startups.
  • The intricacies of interacting with and leading business unit CIOs in a company of the size and scale of GE.
  • The importance of metrics and the various ways metrics can be structured around a strategic plan or vice-versa.
  • Eye on the trends: Mobility and the Cloud. While mobility is much more well-formed than Cloud technology, there is significant innovation in the ways mobility can be thought of and applied to various industries and companies. In terms of the cloud, the growing understanding and implications of the various facets of Cloud technology – SaaS base and Infrastructure as a Service base.

Peter High, Implementing World Class IT Strategy: How IT Can Drive Organizational Innovation

Peter High discusses his Book “Implementing World Class IT Strategy: How IT Can Drive Organizational Innovation.” Some of the topics discussed include:

  • Principles that the best information technology executives follow
  • The acute need for IT strategy to be developed with the broader organizational strategy
  • The role of CIO as a driver of a technology strategy that is woven into overall business objectives at the enterprise and business unit levels
  • Specific case examples that illustrate the various ways that IT strategy can be developed to do more than simply fall in line with business strategy
  • Thoughts on real, actionable steps for CIOs that both increase the executive’s value to the organization and unite business with IT in a manner that produces highly successful outcomes

Yasir Anwar, Senior VP, Head of Digital Technology, Macy’s

In this interview, Yasir Anwar, Senior VP, Head of Digital, Macy’s, discusses World Class IT principle one, People, principle two, Infrastructure, and principle three, Project & Portfolio Management, with Metis Strategy. Some of the topics discussed include:

  • Working across internal departments and with external partners to reach customer-centric goals
  • Advantages Macy’s has as a long-standing brand vs. competition from digital native organizations
  • Digital development to create the “omni customer” experience
  • Restructuring of the organization based on the customer’s journey—the use of “domains”
  • Macy’s Labs and the focus on entrepreneurship within the larger organization
  • Talent attraction

Jeff Kubacki, Chief Information Officer of Kroll, the risk consulting and technology division of Marsh & McLennan (MMC)

In this interview, Jeff Kubacki discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How globalizing and simplifying IT infrastructure is a main objective in a post-acquisition environment
  • The importance of career planning as a core competency for Kroll IT
  • Jeff’s method on facilitating the communication between the Business and IT
  • The cultural challenges faced within IT when transitioning to a more metrics driven determination of value
  • How openly sharing objectives with vendors can lead to more appropriately tailored solution proposals