Forum on World Class IT - 315 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Strategy

Bill Chang, Executive Vice President of the Business Group of SingTel

In this interview, Bill Chang discusses principles one, People, two, Infrastructure, four, IT-Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy.
Some of the topics discussed include:

  • Best-in-class information communication technology
  • The networked world
  • IT financial management
  • The importance of the Value Chain
  • Cloud computing security
  • Eye on the trends: The inevitability of cloud computing adoption, the scalability of mobile computing, the potential of a networked “M to M” mobile world, the power of analytics, and the challenges that the consumerization of IT creates for a CIO

Sebastian Thrun, Chief Executive Officer and Co-Founder of Udacity

In this interview, Sebastian Thrun, CEO of Udacity, a for-profit education company offering MOOCs, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, principle five, External Partnership, with Metis Strategy. Some of the topics discussed include:

  • The motivations and influences in launching the Udacity project
  • How Udacity aims to solve the real problem of “access” to higher education
  • The competitive landscape and business strategy for Udacity and other MOOCs
  • The metrics used to assess Udacity’s performance
  • Eye on the Trends: MOOCs will complement as opposed to replace the traditional university learning, which provides a fundamentally different experience to students

Cynthia Stoddard, SVP and CIO of Netapp

In this interview, Cynthia Stoddard, Senior Vice President and Chief Information Officer of Netapp, discusses World Class IT Principle One, People and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • Her organization, Netapp, the significant transformation it is undergoing, and IT’s role in that transformation
  • How her organization uses its own products and the advantages of being a CIO in an organization that serves IT departments
  • The way that she and her team engages with Netapp’s customer base
  • IT’s role in innovation at Netapp
  • The methods used to track and retain excellent IT talent
  • Her career path and areas of commonality between IT departments in different industries
  • The strengths of younger employees of the organization and the talent they bring to the organization
  • Eye on the Trends: Cloud infrastructure, the Digitization of Business

Nick Colisto, Senior Vice President and Chief Information Officer of Xylem

In this interview, Nick Colisto, CIO of Xylem, discusses World Class IT Principle Four, IT & Business Partnerships and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Xylem’s transformative journey into a digital business
  • The advantages of evolving from individual systems to platforms
  • Xylem’s Integrated System IT platform that enables customer engagement, operating efficiency, and growth
  • Utilizing technology platforms to serve overall business priorities
  • Xylem’s Five Star Model
  • Methods for gaining insights from within and outside of the organization
  • Xylem’s five strategic priorities
  • The evolving organizational structure of IT
  • Eyes on the trends: IoT for the front office, Iot for the back office, managed services

Charlie Feld (Special Series Part 1 of 2), CEO of The Feld Group

In this interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • His career path as a CIO Hall of Famer
  • The “blind spot” that many executives have for IT
  • The history and transformation of IT and the CIO role
  • Customer-focused IT
  • The skill sets for the future IT leader
  • Eye on the trends: The evolution of the CIO into a strategic business leader

Brian Bonner, Vice President and Chief Information Officer of Texas Instruments

In this interview, Brian Bonner, VP and CIO of Texas Instruments, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The unique paths that bring CIOs to the Information Officer position
  • Transition of IT from simply a “support role” to an integral aspect of organization’s innovative processes
  • The role of information technology in a business’s strategic planning
  • The benefits to the CIO position for members to hold advisory positions in other organizations
  • Eye on the Trends: The growing importance of big data, cloud computing, analytics, and the importance of not innovating for innovations sake

Kevin Steele, CTO of Cars.com

In this interview, Kevin Steele, Vice President of Technology of Cars.com discusses World Class IT Principle Three, Project & Portfolio Management, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • How he thinks about the experience for both the car buyer and the dealership
  • His role as Vice President of Technology
  • The way he collaborates with other areas of the organization
  • How he gauges success amongst the customers of his organization
  • The growth of mobility as a channel and how that has evolved the customer experience
  • His strategic planning process
  • How he works to understand emerging technology trends
  • The move from Waterfall to Agile development
  • Common elements from the multiple companies where he has worked within IT departments
  • How he has gone about shaping and instilling the culture of the organizations he has worked in
  • Eye on the Trends: Mobile, Autonomous vehicles, and the Big Data space

Julia Davis, Senior Vice President and the Chief Information Officer of Aflac

In this interview, Julia Davis, discusses World Class IT Principle One, People. Some of the topics discussed include:

  • Using technology to improve the customer experience in the insurance space
  • Aflac’s Apprenticeship Program
  • Strategies for attracting younger team members
  • The workplace of the future
  • Utilizing metrics to improve employee and customer satisfaction
  • Eyes on the trends: big data and artificial intelligence

Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How the CIO role and IT fit into a very technical company
  • Qualcomm IT’s priorities
  • Norm’s long-term strategic mindset that is enable by a long tenure
  • Not outsourcing IT and still capturing equal efficiencies
  • Hiring and training for a balanced business-IT skill set
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

Tom Nealon, Board Member at Southwest Airlines and Fossil Group

In this interview, Tom Nealon, Board member at Southwest Airlines and Fossil Group, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tom’s journey from company to company and what led him to become a CIO and a member of the Board of Directors and his emphasis of being a “business guy specializing in technology.”
  • The uniqueness of Tom’s background always having technology being a part of his life but not necessarily having the requisite technology background and instead having a business background.
  • How Tom, as an IT executive, ended up taking on the responsibility of corporate strategy – a traditionally very “business” role.
  • The value from the perspective gained from being on a management team and a Board of Directors simultaneously.
  • Tom’s belief in being driven, motivated and curious about the work one does and not specifically being ambitious to achieve a specific title or board position.
  • Eye on the Trends: The growing importance of and requirement for CIOs gaining a business understanding and driving towards being business leaders with deep technology understanding rather than being technology specialists working with the business.