Forum on World Class IT - 337 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Strategy

Phaneesh Murthy, CEO of iGATE Corporation

In this interview, Phaneesh Murthy discusses two of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • Structuring outsourcing contracts so that both sides have incentives to make the other side successful
  • Pricing by output rather than effort in order to increase productivity and efficiency
  • The virtual corporation of the future, which will focus on core competencies and outsource the rest of its activities
  • The need for the IT managers of the future to manage global contracts and commercial relationships within multiple cultures
  • Building IT roadmaps in order to achieve long-term end goals

Joe Topinka, Chief Information Officer of Red Wing Shoe Company

In this interview, Joe Topinka, the Chief Information Officer of Red Wing Shoe Company, discusses World Class IT principle four, IT and Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Joe’s role as Red Wing’s first CIO
  • The importance of field research for IT
  • How Joe conveys IT strategies in business terms
  • Red Wing’s ongoing eCommerce initiative
  • The importance of R&D and learning from other companies
  • Eye on the Trends: Cloud computing and the plethora of available cloud-based solutions, as well as Big Data and the implications it has for Red Wing’s evolving eCommerce initiative

David Guzman, Chief Information Officer of H.D. Smith

In this interview, David Guzman, Chief Information Officer of H.D. Smith, discusses World Class IT principle 1, People, Principle 4, IT & Business Partnerships, and Principle 5, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • The business of HD Smith
  • The role that IT plays in the business
  • His strategy and the plans that he has for strategic imperatives and the future of IT
  • How he thinks about organizing IT to realize the strategic vision for the organization
  • The development of a portfolio of vendor partners, and best practices for managing vendors
  • How the strategic role of the CIO has changed throughout his career at multiple organizations
  • Terry West, SVP and CIO, Performance Food Group

    In this interview, Terry West, Senior Vice President and CIO of the Performance Food Group, discusses World Class IT Principle Two, Infrastructure and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • The hybrid model of IT organization at Performance Food Group
    • PFG’s transformation from a private equity owned company to going public
    • How IT prepared PFG to meet compliance regulations and go public
    • Simplifying and standardizing business processes and systems
    • Using technology to enhance the customer experience
    • Eye on the trends: Internet of Things, cloud services, analytics

    Richard Nolan, William Barclay Harding Professor Emeritus of Management of Technology at Harvard Business School, Philip M. Condit Endowed Chair in Business Administration at the University of Washington's School of Business

    In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The three main eras of IT: DP, Micro, and Network
    • The emergence of digital natives
    • Realizing the vision of IT infrastructure becoming a universally available commodity
    • How IT is indispensable for product driven innovation
    • The necessity for new CIOs to understand the competitive strategy of their organization, the industry, their company’s culture, and the company’s ability to change

    Horace Chu, Head of Information Management Services, Gammon Construction

    In this interview, Horace Chu, the Head of Information Management Services at Gammon Construction, a leading construction company based in Hong Kong, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • The benefits of being jointly owned by two parent companies
    • The alignment of all projects to IT and business strategy
    • Identifying opportunities for improvement through an internal satisfaction survey
    • Gammon’s approach to career development
    • How Gammon fosters an innovative culture
    • Eye on the Trends: The internal application of social computing for knowledge management and information sharing, as well as the use of smartphone technology to enhance awareness and opportunities in the recruiting process

    Andi Karaboutis, Vice President of Technology and Business Solutions of Biogen

    In this interview, Andi Karaboutis, Vice President of Technology and Business Solutions of Biogen, discusses World Class IT principle one, People, principle four, and IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Her new role as the Vice President of Technology and Business Solutions at Biogen
    • How she has gone from a CIO to a Beyond-CIO role in a new industry, and how others could follow
    • The role of traditional education in her history, at Biogen, and within the industry
    • Her innovation mandate and how she plans resources to develop innovative ideas
    • Her recent appointment to the board of Advance Auto Parts, and how she became board-ready as an IT leader
    • Her working relationship with Biogen’s new CIO (Matt Griffiths) and how he she works with the CIO

    Rob Alexander, CIO of Capital One

    In this interview, Rob Alexander, CIO of Capital One, discusses World Class IT Principle One, People, Principle Two, Infrastructure, Principle Three, Project & Portfolio Management, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Rob’s preview as CIO of Capital One, and his untraditional IT background
    • How the organization has adopted agile development, as well as the agile mindset
    • The IT department’s implementation of Dev Ops, and how they measure its effectiveness
    • Using technology and organizational best practices to facilitate collaboration
    • The company’s digital transformation, and the importance of understanding and positioning for disruptive change
    • Competing with as well as partnering with Fin Tech startups, tapping into innovation ecosystems, and how Capital One leverages the advantages of its scale
    • Some of the forward-looking products Capital One is developing for its customers

    Rob Dowler, Corporate Chief Strategist and Assistant Deputy Minister Responsible for Enterprise Information Technology Strategy, Policy and Planning, E-government, Controllership and Excellence/Education for the Province of Ontario

    In this interview, Rob Dowler discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How a federated IT structure allows the organization to act vertically within business units- or ministries- as well as horizontally across the government
    • The mature strategic planning process the Government of Ontario employs in order to ensure the efficient use of tax-payer money
    • How hosting an “internal consulting function” allows the organization to flexibly allocate permanent employees within the government based on project needs at “whole-sale” cost
    • The importance of maintaining metrics in order to ensure the organization stays on course
    • The shift in desired skills of future employees, and how those employees should be prepared to be “great enablers of public service delivery”

    Brian Flynn, Executive Vice President and Global Chief Information Officer of Crawford & Company

    In this interview, Brian Flynn, EVP and Global CIO of Crawford & Company, an insurance claims management company, and discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • His top IT priorities to improve organizational agility
    • Using strong communication in driving culture change
    • Breaking the conceptual silos of IT and “the business”
    • Crawford IT’s leadership of an innovation program
    • The importance of measurement to prove results
    • Eye on the Trends: empowering mobility in all aspects of business, going paperless, yielding insights from analytics, enhancing processes through social media analytics, preparing for globalization, the evolution of culture change and embracing new ways of working, as well as the marriage of mapping out organizational business processes to drive innovation