Forum on World Class IT - 354 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Strategy

Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership

In this interview, Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How the role of the CIO has evolved over the years
  • The genesis of Martha’s book The CIO Paradox
  • The characteristics of successful contemporary CIOs
  • How CIOs will need to focus on developing and obtaining individuals with both business and technical expertise for their teams
  • Eye on the Trends: The need to meet consumer technology demands and the increased focus on data analytics.

Stephanie von Friedeburg, CIO of World Bank Group

In this interview, Stephanie von Friedeburg, CIO of the World Bank Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Roles and Responsibilities within the World Bank Group
  • The challenges of collaboration within a very diverse set of employees
  • Her path to IT leadership without traditional education in the area
  • Cloud, and the way in which security at the World Bank addresses those technology trends
  • What she’s gained by being at “board level” within the bank and advising with Box.Org
  • Eye on the Trends: Data, and the digitization and structuring of existing data

Michael Baresich, CIO of Ally Financial Inc

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

    In this interview, Michael Baresich, CIO of Ally Financial Inc, discusses World Class IT Principle One, People; Principle Four, IT and Business Partnerships; and Principle Five, External Partnerships. Some of the topics discussed include:

    • Importance of cross-functional team work to figure out product offerings
    • Keeping an eye out at various human interface platforms to integrate
    • Being involved with external partners to understand technology landscape
    • Incorporating technologies that serve the 21st century consumer
    • Glimpse into the importance of how IT affects decisions requiring acquisitions of companies
    • Strategic importance of being involved in Silicon Valley and Silicon Alley
    • Eye on the Trends: Human Machine Interface; Blockchain; Digital Assistants

    Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven

    In this interview, Peter High speaks with Gurmeet Singh, Senior Vice President, Chief Digital Officer, and Chief Information Officer of 7-Eleven. Among the topics they discuss include:

    • 7-Eleven’s multi-year journey to become a digitally-enabled organization, including Gurmeet’s “full stack transformation” approach which encompasses consumer-facing technology, back-end technology, infrastructure, and the organizational stack
    • How digital is a strategic pillar at 7-Eleven, mandated directly by the CEO
    • The critical importance of technical talent to 7-Eleven’s future, and Gurmeet’s strategy for attracting top talent – such as highlighting his credibility as a leader and telling a compelling story
    • The ways in which Gurmeet is redefining convenience with software, such as the recognition that the closest store to a customer is the phone in their pocket, and 7-Eleven’s use of APIs and new interfaces to create delightful experiences
    • The expansion of 7-Eleven’s loyalty program from its initial focus on beverages to as a full-fledged loyalty offering that is available on mobile, web, digital loyalty card, and even chatbot
    • 7-Eleven’s approach to experimenting with emerging technologies, including their distinction between technologies that are ready to scale and technologies that are still in the proof of concept phase, a new R&D center, and a CTO function that reports to Gurmeet

    Gregor Bailar, Former Chief Information Officer of Capital One

    In this interview, Gregor Bailar discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How to prepare for disaster recovery by ensuring that the business will be able to continue to function
    • How to work through crises challenging the corporate culture and the need to learn from these experiences
    • The importance of making the corporate vision clear to all levels of employees and of emphasizing each employee’s role in achieving the corporate vision
    • How IT’s role in designing infrastructure can enable team-oriented collaboration
    • How the CIO must act as a translator between the business partners and the technology enablers

    Kim Stevenson, Vice President and Chief Information Officer of Intel Corporation

    In this interview, Kim Stevenson, the VP and Chief Information Officer of Intel, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • How Intel is establishing business intelligence programs and the value they contribute to the business
    • The war for talent in IT and the traits Intel seeks in IT leaders
    • How Intel IT seeks to understand the business and its strategy at every level of the organization
    • Intel’s innovative IT on the Go vending machines
    • Eye on the Trends: How cloud computing will be fundamental for IT, as well as social computing and how it will affect work conducted in the enterprise

    Marc Lore, CEO and Founder of Jet

    In this interview, Marc Lore, CEO and Founder of Jet, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships , with Metis Strategy. Some of the topics discussed include:

    • Overcoming the inefficiencies of the existing market and what market opportunities exist for Jet
    • How he defines the areas of focus for Jet.com
    • Some of the things he has learned from Beta testing the website
    • His sources of profitability by being in a subscription model with a membership fee
    • His time at Quidsi and how his experiences have colored his perspective while launching another retail space venture
    • The advantages of his experience in the financial world as it applies to his current work
    • How he has planned his leadership team to balance strengths and weaknesses
    • How he plans the strategic direction of the new organization

    Scott Farquhar, Co-CEO, Co-Founder of Atlassian

      In this interview, Scott Farquhar, Co-CEO of Atlassian, discusses World Class IT Principle One, People; Principle Three: Project and Portfolio Management; Principle Four, IT and Business Partnerships; and Principle Five: External Partnerships. Some of the topics discussed include:

      • The genesis of Atlassian
      • Using the IT team as a point of entry
      • The timing of venture capital funding and taking the company public
      • Fostering a culture of innovation at Atlassian
      • Serving multiple functions across a company
      • Prospects for future growth

      Randy Mott, Senior Vice President, Global Information Technology and Chief Information Officer of General Motors

      In this interview, Peter High speaks with Randy Mott, Senior Vice President and Chief Information Officer of General Motors. Among the topics they discuss include:

      • How GM has evolved over the years that Randy has spent as CIO including switching from an outsourced IT workforce to an entirely incourced one by hiring thousands of new IT employees, consolidating data center operations into two enterprise data centers, and expanding the footprint towards new talent by creating four innovation centers.
      • Randy’s perspective on how GM has been able to cut costs by providing automation for manual processes and the importance of taking advantages of new technologies.
      • How GM’s IT team has been able to innovate including delivering new products and services driven by technology by creating a mobile center for customers, and developing a private cloud to increase efficiency.
      • An overview of GM’s organizational structure, which is a centralized organization with both a vertical executives that have teams and report up the line and horizontal executives that support the vertical executives.
      • Randy’s take on GM’s recruiting successes and pitch which is made successful by having a large footprint and ability to reach a large audience of college graduates, giving graduates the ability to pick which innovation center to work for, and having a reputation of being a successful company that gives them a lot of choice and opportunity.
      • Randy’s perspective on driverless cars and how the company has been working on Cruise Automation.
      • Randy’s advice to boards of smaller companies including increasing the use of direct reports of global CIO’s due to their amount of talent and exposure to what is happening across a broad technology.
      • Randy’s advice to CIO’s looking to be on a board of an external company as well as his advice to CEO’s who are hesitant to allow CIO’s of that opportunity to be more progressive as it is a win-win situation.
      • Randy’s emphasis on the application of new technology and the importance of evaluating the advancements of technology annually in a period of time where failure to innovate will result in major losses.

      Phaneesh Murthy, CEO of iGATE Corporation

      In this interview, Phaneesh Murthy discusses two of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include

      • Structuring outsourcing contracts so that both sides have incentives to make the other side successful
      • Pricing by output rather than effort in order to increase productivity and efficiency
      • The virtual corporation of the future, which will focus on core competencies and outsource the rest of its activities
      • The need for the IT managers of the future to manage global contracts and commercial relationships within multiple cultures
      • Building IT roadmaps in order to achieve long-term end goals