Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Strategy

Charlie Feld (Special Series Part 1 of 2), CEO of The Feld Group

In this interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • His career path as a CIO Hall of Famer
  • The “blind spot” that many executives have for IT
  • The history and transformation of IT and the CIO role
  • Customer-focused IT
  • The skill sets for the future IT leader
  • Eye on the trends: The evolution of the CIO into a strategic business leader

Brian Bonner, Vice President and Chief Information Officer of Texas Instruments

In this interview, Brian Bonner, VP and CIO of Texas Instruments, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The unique paths that bring CIOs to the Information Officer position
  • Transition of IT from simply a “support role” to an integral aspect of organization’s innovative processes
  • The role of information technology in a business’s strategic planning
  • The benefits to the CIO position for members to hold advisory positions in other organizations
  • Eye on the Trends: The growing importance of big data, cloud computing, analytics, and the importance of not innovating for innovations sake

Kevin Steele, CTO of Cars.com

In this interview, Kevin Steele, Vice President of Technology of Cars.com discusses World Class IT Principle Three, Project & Portfolio Management, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • How he thinks about the experience for both the car buyer and the dealership
  • His role as Vice President of Technology
  • The way he collaborates with other areas of the organization
  • How he gauges success amongst the customers of his organization
  • The growth of mobility as a channel and how that has evolved the customer experience
  • His strategic planning process
  • How he works to understand emerging technology trends
  • The move from Waterfall to Agile development
  • Common elements from the multiple companies where he has worked within IT departments
  • How he has gone about shaping and instilling the culture of the organizations he has worked in
  • Eye on the Trends: Mobile, Autonomous vehicles, and the Big Data space

Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How the CIO role and IT fit into a very technical company
  • Qualcomm IT’s priorities
  • Norm’s long-term strategic mindset that is enable by a long tenure
  • Not outsourcing IT and still capturing equal efficiencies
  • Hiring and training for a balanced business-IT skill set
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

Tom Nealon, Board Member at Southwest Airlines and Fossil Group

In this interview, Tom Nealon, Board member at Southwest Airlines and Fossil Group, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tom’s journey from company to company and what led him to become a CIO and a member of the Board of Directors and his emphasis of being a “business guy specializing in technology.”
  • The uniqueness of Tom’s background always having technology being a part of his life but not necessarily having the requisite technology background and instead having a business background.
  • How Tom, as an IT executive, ended up taking on the responsibility of corporate strategy – a traditionally very “business” role.
  • The value from the perspective gained from being on a management team and a Board of Directors simultaneously.
  • Tom’s belief in being driven, motivated and curious about the work one does and not specifically being ambitious to achieve a specific title or board position.
  • Eye on the Trends: The growing importance of and requirement for CIOs gaining a business understanding and driving towards being business leaders with deep technology understanding rather than being technology specialists working with the business.

Anne Margulies, University CIO of Harvard

In this interview, Anne Margulies, University Chief Information Officer of Harvard discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Her role as the CIO of Harvard University
  • The strategic plans and future priorities of the IT organization
  • The IT Academy and how she builds new skills for her staff
  • How the IT Academy is administered, and how it functions
  • The toolkit of every IT professional and how she determines what skills are necessary within IT teams
  • Her history with massive open online courses (MOOCs) including edX and HarvardX
  • Eye on the Trends: The Internet of Things, Online Learning

Ken Venner, Executive Vice President, Corporate Services, and Chief Information Officer of Broadcom

In this interview, Ken Venner, Executive Vice President, Corporate Services and Chief Information Officer of Broadcom, a designer and developer of semiconductors for wired and wireless communications, discusses principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Making IT “like air”- there and ready to use in plenty, without the need to think about it
  • The challenge and blessing of working with such a large percentage of technically savvy stakeholders
  • Ken’s “walk-crawl-run” approach to collaboratively prototyping solutions to demonstrate value
  • Being “stractical”: maintain the balance between strategic and tactical
  • Broadcom’s acquisitive nature and how IT enables successful transactions
  • Eye on the trends: Consumerization of IT relevance for CIOs, video for content delivery and collaboration, IT professionals getting out of the infrastructure business, and how IT security is under-emphasized

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare

Greg Meyers, CIO of Motorola Solutions

In this interview, Greg Meyers, CIO of Motorola Solutions, discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • Motorola Solutions, and his role as CIO of the organization
  • Items on his roadmap for the year ahead
  • How he engages external customers and utilize those insights to create his IT strategy
  • The ways in which he interacts with other CIOs at customer organizations
  • The processes and skills that have been necessary to shift to a “customer-first” culture within IT
  • The methods he used to shift IT from a support organization to becoming a strategic enabler
  • How he has worked to insource some previously outsourced business processes
  • His career path through the pharmaceutical industry to his eventual hiring at Motorola Solutions
  • Eye on the Trends: The Internet of Things, Big Data, Artificial Intelligence, and the Cloud

Carl Wilson, Former Chief Information Officer of Marriott International

In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How to cultivate an environment of success around you in order to progress in one’s career
  • The value of meaningful evaluations and cross-functional learning opportunities
  • How to reach the strategy-setting table as CIO
  • Taking data and information and turning it into knowledge
  • Eye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations