Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: IT Strategy

Dan Fallon, Vice President and Chief Technology Officer of Navistar

In this interview, Dan Fallon, Vice President and Chief Technology Officer of Navistar, a $14 billion truck and engine manufacturer, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Dan’s role in facilitating how technology is leveraged within IT and across the business
  • IT’s broad view of the business enabling IT to see opportunities for integration
  • The demarcation between business strategy and IT strategy
  • How the culture of collaboration acts as a foundation for a culture of innovation
  • Eye on the trends: IT teaming with the business to achieve specific results through Centers of Excellence, the consumerization of IT and how it has helped accelerate the advancement of IT, location-based services and how it ties to Big Data, and the use of bio-informatics

Stewart McCutcheon, EVP and CIO of Ecolab, Inc.

In this interview, Stewart McCutcheon, CIO of Ecolab, Inc., discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The imperative of the IT organization’s strategy to look to become a source of competitive advantage for global organizations in the future
  • The various ways in which Stewart has built cross-functional capabilities to pull knowledge from the disparate functions of R&D, IT, and business, in a way that enables a greater understanding of the organization’s needs.
  • The important yet difficult conundrum of “build” versus “buy” in a global information technology organization, and the strategic importance of customization of systems and processes in creating competitive advantage
  • The challenges and opportunities Stewart identified when serving as the lead integrator of two merging companies with distinctive cultures and processes
  • Stewart’s unique promotion to CIO from the company acquired in a merger, and potential reasons behind the decision
  • Eye on the Trends: The success of high intensity, goal-oriented task forces formed to improve flawed processes, the growing trend of the CIO having core competency as a business person more so than a technologist

Rick Hopfer, CIO of Molina Healthcare

In this interview, Rick Hopfer, CIO of Molina Healthcare, discusses World Class IT Principle Two, Infrastructure; Principle Three, Project and Portfolio Management; and Principle 5, External Partnerships. Some of the topics discussed include:

  • Strategic planning for dramatic projected growth
  • Leveraging infrastructure
  • Smart sourcing
  • Nurturing innovation
  • Striking a balance on employee security issues
  • Eye on the Trends: Social, Mobile, and Cloud Analytics; DNA/ Genomics; IoT connectivity in healthcare in real time

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

Brian Watson and Dan Roberts, Confessions of a Successful CIO

In this interview, Brian and Dan, co-authors of Confessions of a Successful CIO: How the Best CIOS tackle their toughest business challenges, discuss World Class IT Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

Diana McKenzie, CIO of Workday

In this interview, Diana McKenzie, CIO of Workday, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How prior experience as a Workday customer has helped her transition into her role as the CIO
  • Her thoughts on the evolving responsibilities of today’s CIO
  • Tying enterprise architecture and microservices to empower business partners and stakeholders
  • How technology advancement has driven collaboration among Workday’s C-suite executives
  • IT’s role in prospecting emerging technologies to create competitive advantage for the organization
  • A glimpse into the priorities and strategic plans of the team she leads at Workday
  • Eye on the Trends:Big Data, Analytics, Virtual Personal Assistants

Adrian Gardner, Chief Information Officer of Goddard Space Flight Center

In this interview, Adrian Gardner, the Chief Information Officer of Goddard Space Flight Center, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Adrian’s role as CIO of Goddard Space Flight Center
  • The implementation of innovative practices through drawing from public, open source, and private sector communities
  • Cross-collaboration in IT, and how the various NASA centers operate in an environment that is both collaborative and competitive
  • How Goddard utilizes Big Data to support decision-making
  • Goddard’s security posture and the increased focus on data management
  • Eye on the Trends: Consumerization of IT and how consumers leverage a broad range of technologies and tailor them to their own individual needs, mobility and how individuals can have access to information from anywhere on any device, and the rise in open source and utilizing open source communities to develop and refine technologies.

Joe Locandro, IT Director of Cathay Pacific

In this interview, Joe Locandro, IT Director for Cathay Pacific, the flag carrier airline of Hong Kong, discusses World Class IT principle two, infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Cathay Pacific’s mission statement of having the best technology is translated
  • The rising importance of digital customer experience
  • Ways in which innovation is managed at Cathay Pacific
  • Similarities across industries based on Joe’s previous IT leadership experiences
  • Eye on the Trends: Mobile consumption and the changing form factors. Increasing usage of biometrics

Rob Lux, EVP and CIO of Freddie Mac

In this interview, Rob Lux, EVP and CIO of Freddie Mac discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • An overview of the recent projects where IT played an integral role
  • Utilizing metrics to drive customer satisfaction
  • The transformation undertaken by the IT department following the financial crisis
  • The technologically-informed business executives present Freddie Mac
  • Enhancing IT’s relationship with the organization through the BTO
  • Governance practices for large scale agile projects

Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership

In this interview, Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How the role of the CIO has evolved over the years
  • The genesis of Martha’s book The CIO Paradox
  • The characteristics of successful contemporary CIOs
  • How CIOs will need to focus on developing and obtaining individuals with both business and technical expertise for their teams
  • Eye on the Trends: The need to meet consumer technology demands and the increased focus on data analytics.