Forum on World Class IT - 299 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: M&A

Duane Anderson, Chief Information Officer of Marquette Group and USMotivation

In this interview, Duane Anderson discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The key insights garnered as a new CIO
  • The process of acclimating yourself to a new role
  • The role an IT department plays for a company that relies on data gathering, synthesizing, and reporting
  • The crucial role IT’s responsibility for infrastructure plays in acquisitive companies
  • How in order to cut costs during the economic malaise, he categorized IT investment into three majors categories: utility expenses, maintenance capital, and new development/capabilities
  • The evolving profile of successful IT associates and how many are coming from areas of study outside computer engineering backgrounds

Jeff Kubacki, Chief Information Officer of Kroll, the risk consulting and technology division of Marsh & McLennan (MMC)

In this interview, Jeff Kubacki discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How globalizing and simplifying IT infrastructure is a main objective in a post-acquisition environment
  • The importance of career planning as a core competency for Kroll IT
  • Jeff’s method on facilitating the communication between the Business and IT
  • The cultural challenges faced within IT when transitioning to a more metrics driven determination of value
  • How openly sharing objectives with vendors can lead to more appropriately tailored solution proposals

Mike Capone, Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc.

In this interview, Mike Capone discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The way in which ADP’s substantial data center consolidation has created savings on the bottom line and in their carbon footprint, improved processing speeds, and provided the opportunity for ADP to bolster their data security schemes
  • A discussion of “Smart-Shoring” and how viewing his organization as “Global IT” has allowed ADP to get the most out of all geographies it operates in
  • How ADP avoids the “rip and replace model” when approaching acquisitions and the accompanying IT integrations
  • The power of Web 2.0 through corporate blogging and Social CRM, which can lead to organic ideas and improved collaboration
  • How driving innovation through IT must be a process that marries the business leaders and technically talented innovators
  • How ADP has been operating as a “cloud computing” provider long before it become a hot topic in IT

Naresh Shanker, Vice President and Chief Information Officer of Palm

In this interview, Naresh Shanker discusses principle three and principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His priorities for the foreseeable future around operational excellence, a successful merger with Hewlett-Packard, and the preparation for a launch of a new product portfolio
  • How consumer electronics have impacted commercial technologies, and the implications for the future
  • IT’s role in innovation at Palm
  • The benefits and challenges of being headquartered in Silicon Valley, with so many other IT executives to tap as resources
  • How IT can avoid being a bottleneck to project delivery and time-to-market through efficient processes

Randy Spratt, EVP and CIO of McKesson Corporation

In this interview, Randy Spratt discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • How to structure a strong governance and IT decision making process
  • The integral role IT plays in acquisitions, and how IT can become the go-to group for M&A preparations
  • Improving IT’s performance by increasing employee satisfaction
  • Future trends in IT

Tim Harvey, Executive Vice President of Shared Services & Chief Information Officer of Hilton Hotels Corporation

Among other topics, Tim discusses the following issues with Metis Strategy

  • Localizing a global ERP system to function across 77 countries
  • Using technology to help companies merge and split apart
  • Rolling out a loyalty program across thousands of properties in four months
  • Leveraging experiences as a CIO to successfully run other areas of a company
  • How to use a technology solution to not only match competitor business performance, but to quickly surpass it

Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources

In this interview, Lyn McDermid, Senior Vice President and Chief Information Officer of Dominion Resources, a $14 billion electric utility, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How a long tenured CIO can focus on the long-term
  • Using analogous industries for inspiration
  • Overcoming common cultural and communication challenges in IT
  • Enabling the “Smart Grid” through IT
  • Eye on the trends: Enabling the mobile user experience, and building a trusting relationship with customers through more proactive and intuitive customer relationship technology

Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys

In this interview, Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys, a $1.5 billion dollar healthcare company that provides home health and hospice services, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How broader responsibilities enable elimination of inefficiencies and departmental silos
  • The unique role of a Business Systems Analyst
  • The importance of integrating IT infrastructure during M&A
  • ROI-driven IT investments and partnerships with Finance
  • Eye on the trends: Mobile agility and computing as it pertains to enabling clinicians in the field, and collaboration technologies as it relates to supporting the continual care of Amedisys’ patients