Forum on World Class IT - 303 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Mobile Computing

Remy Evard, CIO of the Novartis Institutes for BioMedical Research (NIBR)

In this interview, Remy Evard discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The unique role of an IT division that supports research scientists whose mission is discovery, as opposed to an IT division that supports a business division more responsible for revenues and costs
  • How technology can enable global research and foster innovation by leveraging the scale of the Novartis Institutes for Biomedical Research
  • The way in which Remy, as a new CIO, went about gaining credibility with the business and scientists through “quick wins,” and the natural progression that the IT department followed once that credibility was established
  • NIBR’s data initiative to manage decades of legacy information and how to ensure sound knowledge management
  • The challenges of governance and managing a budget in a non-traditional IT environment, which requires flexibility in order to accommodate research projects
  • The potential of new technologies, such as Web 2.0, mobile devices, and deep sequencing, to change the way in which scientific research is conducted

Gaurav Dhillon, Chief Executive Officer of SnapLogic

In this interview, Gaurav Dhillon, the Chief Executive Officer of SnapLogic, an enterprise application and data integration software development company, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Technologies and capabilities that are ripe for the Cloud
  • SnapLogic’s strategic advisor CIO Council
  • The criticality of integrating technologies and capabilities
  • Embracing the changing technology landscape
  • CIO as the Chief Integration Officer
  • Companies’ need for data scientists
  • Eye on the Trends: The potential of leveraging the Cloud and Big Data together, the potential to access customers and employees in new ways through mobile technologies, and how Analytics will evolve from Business Intelligence to influence everything from pricing, to fraud detection, to product optimization

David Guzman, Chief Information Officer of H.D. Smith

In this interview, David Guzman, Chief Information Officer of H.D. Smith, discusses World Class IT principle 1, People, Principle 4, IT & Business Partnerships, and Principle 5, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • The business of HD Smith
  • The role that IT plays in the business
  • His strategy and the plans that he has for strategic imperatives and the future of IT
  • How he thinks about organizing IT to realize the strategic vision for the organization
  • The development of a portfolio of vendor partners, and best practices for managing vendors
  • How the strategic role of the CIO has changed throughout his career at multiple organizations
  • Rob Webb, Chief Information Officer of Hilton Worldwide

    In this interview, Rob Webb discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How Hilton has worked through dramatic change in the past three years
    • The benefits of leveraging strategic sourcing partners in non-competitive areas such as infrastructure
    • Hilton’s approach to innovation
    • How to balance utilizing economies of scale while allowing different brands to operate independently
    • Exciting new technologies for the hospitality industry

    Tomasz Smaczny, Former Chief Information Officer of Cathay Pacific

    In this interview, Tomasz Smaczny, the former Chief Information Officer of Cathay Pacific, an international airline of Hong Kong, discusses World Class IT principle one, People, principle two, Infrastructure, principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Tomasz’ path into IT and to the role of CIO
    • IT’s role in enabling shared services and channel integration
    • How Enterprise Architecture acts as a tool to bring IT and the business closer together
    • The need to recruit and retain top talent
    • Eye on the Trends: The mobile channel and how it delivers value to customers, provides a high degree of personalization, and drives innovation

    Dick Daniels, EVP and CIO of Kaiser Permanente

    In this interview, Dick Daniels, Executive Vice President and CIO of Kaiser Permanente, discusses World Class IT principle three, Project/Portfolio Management, principle four, IT & Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

    • His role as CIO of Kaiser Permanente and how he organized his work starting on an interim basis
    • Some of the fine-tuning of the IT organization that he undertook upon rising to his CIO post
    • How Agile vs. Waterfall methodologies are used to ensure that projects continue moving forward
    • Whether he developed quick wins and areas of focus to prove success
    • How his prior work experience within the financial service industry compares to the healthcare space from a pace of technology adoption point of view
    • What methods he uses to engage his colleagues from internal and external partners of the IT department
    • How he organizes his team to bring innovation into the organization
    • What role external partners play in innovative activities and as sources of new ideas
    • Eye on the Trends: Mobile platforms, Video-conferencing with doctors, Digital membership cards

    Bill Chang, Executive Vice President of the Business Group of SingTel

    In this interview, Bill Chang discusses principles one, People, two, Infrastructure, four, IT-Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy.
    Some of the topics discussed include:

    • Best-in-class information communication technology
    • The networked world
    • IT financial management
    • The importance of the Value Chain
    • Cloud computing security
    • Eye on the trends: The inevitability of cloud computing adoption, the scalability of mobile computing, the potential of a networked “M to M” mobile world, the power of analytics, and the challenges that the consumerization of IT creates for a CIO

    Brian Flynn, Executive Vice President and Global Chief Information Officer of Crawford & Company

    In this interview, Brian Flynn, EVP and Global CIO of Crawford & Company, an insurance claims management company, and discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • His top IT priorities to improve organizational agility
    • Using strong communication in driving culture change
    • Breaking the conceptual silos of IT and “the business”
    • Crawford IT’s leadership of an innovation program
    • The importance of measurement to prove results
    • Eye on the Trends: empowering mobility in all aspects of business, going paperless, yielding insights from analytics, enhancing processes through social media analytics, preparing for globalization, the evolution of culture change and embracing new ways of working, as well as the marriage of mapping out organizational business processes to drive innovation

    Linda Clement-Holmes, CIO of Proctor & Gamble

    In this interview, Linda Clement-Holmes, CIO of Proctor & Gamble, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • The preparation process to begin her role as Chief Information Officer of Proctor & Gamble
    • Her diverse set of experiences within the company and how she thinks about her experiences for the future leaders of Proctor & Gamble
    • Her former role as Chief Diversity Officer, and some of the paths that she has seen work well to ensure promote diversity within IT
    • Some of her strategic plans that are current imperatives
    • The increasing important of security and how she balances security with innovative activities within the organization
    • Her involvement on multiple boards including Cincinnati Insurance Company and several non-profit boards
    • How she spent her first 100 days as CIO
    • Eye on the Trends:The Internet of Things, Mobile Technology

    Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts

    In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

    • The evolution of the role of IT at Electronic Arts
    • The digital disruption happening in the media and entertainment industry
    • Mobile gaming, social gaming, and the management of gamer communities
    • Risk management and the importance of security within EA
    • How the tech savviness of employees throughout EA affects IT
    • The importance of advanced analytics
    • How the proximity to Silicon Valley influences IT
    • Eye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT