Forum on World Class IT - 359 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Mobile Computing

Larry Bonfante, Chief Information Officer of the U.S. Tennis Association and Author of Lessons in IT Transformation

In this interview, Larry Bonfante discusses principle four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • His book called Lessons in IT Transformation and the importance of the “human side” of leadership: focusing on developing relationships, communicating effectively, marketing your ideas, supporting partners and clients, and leveraging the competitive advantage of your own people
  • How the US Tennis Association leverages technology for operational improvement, constituent communication, and driving top line growth
  • His priorities around minimizing utility costs in order to reinvest in IT an engine of innovation that drives revenue through their event management system, access control system, wireless kiosks, and licensing of USTA’s proprietary technology
  • The need for CIOs to adopt the business strategy and corporate mission as their own strategy, as opposed to creating an IT-specific strategy in a vacuum
  • Eye on the trends: The ability to un-tether the workforce from their desks and tap the consumer market through mobility, and everything as a service to free up capital for growth investment

David McCue, Corporate Vice President and Chief Information Officer of Computer Science Corp (CSC)

In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • David’s role and responsibilities as Global CIO and Corporate Vice President
  • CSC’s three-legged approach to global governance
  • Standardizing around process, not technology, and deploying global solutions
  • Methods for effective best practice sharing
  • Approaching the role of CIO from a business perspective
  • Eye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage

John Michelsen, Chief Technology Officer of CA Technologies

In this interview, John Michelsen, Chief Technology Officer of CA Technologies, a $4.6 billion software and solutions company, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The internal and external facing role of the CTO in a tech company
  • The need for speed in IT delivery
  • Employing Agile principles to segment large projects into multiple manageable threads
  • How IT should advise, rather than fight, business units that want to build their own applications
  • Eye on the Trends: The exciting possibilities of the “Internet of Things,” and how cloud computing, mobile, big data, and consumerization of IT will be trailblazers in developing a fully interconnected world

Greg Meyers, CIO of Motorola Solutions

In this interview, Greg Meyers, CIO of Motorola Solutions, discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships. Some of the topics discussed include:

  • Motorola Solutions, and his role as CIO of the organization
  • Items on his roadmap for the year ahead
  • How he engages external customers and utilize those insights to create his IT strategy
  • The ways in which he interacts with other CIOs at customer organizations
  • The processes and skills that have been necessary to shift to a “customer-first” culture within IT
  • The methods he used to shift IT from a support organization to becoming a strategic enabler
  • How he has worked to insource some previously outsourced business processes
  • His career path through the pharmaceutical industry to his eventual hiring at Motorola Solutions
  • Eye on the Trends: The Internet of Things, Big Data, Artificial Intelligence, and the Cloud

Hunter Muller, President and CEO of HMG Strategy and Author of The Transformational CIO

In this interview, Hunter Muller discusses principle one, People, and principle four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • His book, The Transformational CIO, and how he defines a truly “transformational” leader
  • The logic behind the unique story-telling approach employed in the book that allows the voices of transformational CIOs to really come through
  • His four-step model for CIOs: Define (a future state vision), Build (a world class team), Lead (by instilling confidence and demonstrating consistency and authenticity), and Change (by inspiring a culture of change that uplifts people to the future state vision)
  • How CIOs can, and should, think like CEOs by capitalizing on their license to operate across the company to drive growth and identify efficiencies
  • Eye on the trends: Cloud computing- its ability to enable innovation and the need for IT to deliver so that the business does not bypass IT to purchase capabilities externally, mobility- its ability to enable the mobile work force, and the opportunity CIOs have in this age of technological significance to be a transformational leader

Michael Skaff, Chief Information Officer of The San Francisco Symphony

In this interview, Michael Skaff, Chief Information Officer of The San Francisco Symphony, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The San Francisco Symphony’s use of technology over its history and how it strives to stay on the cutting edge
  • The internal and external use of mobile, and how it ties into social networking
  • How employees’ passion for music has enabled innovation within the organization
  • The rise of business intelligence in non-profit organizations, and how it particularly helps organizations that sell tickets
  • Eye on the trends: Mobile technology and how it facilitates engagement with patrons, predictive analytics and its ability to help drive revenue, as well as social media and how it facilitates the social aspect of a naturally social experience

Helen Cousins, Executive Vice President and Chief Information Officer of Lincoln Trust Company

In this interview, Helen Cousins, Executive Vice President and Chief Information Officer of Lincoln Trust Company, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Helen’s unorthodox path to CIO and how it contributed to her understanding of IT as part of a business
  • The value of the broader perspective due to a business background in Helen’s success as a CIO
  • The challenges and strategies in mending the relationship between IT and business to garner support and trust
  • The importance of appropriately marketing accomplishments in IT both internally as well as across the organization
  • Helen’s rise to becoming a Board level CIO and the impact of an IT executive’s perspective to the rest of the board
  • Eye on the Trends: The growing importance of cloud and mobile technology and the need to understand how to analyze and leverage risks to gain support for related projects

Yasir Anwar, Senior VP, Head of Digital Technology, Macy’s

In this interview, Yasir Anwar, Senior VP, Head of Digital, Macy’s, discusses World Class IT principle one, People, principle two, Infrastructure, and principle three, Project & Portfolio Management, with Metis Strategy. Some of the topics discussed include:

  • Working across internal departments and with external partners to reach customer-centric goals
  • Advantages Macy’s has as a long-standing brand vs. competition from digital native organizations
  • Digital development to create the “omni customer” experience
  • Restructuring of the organization based on the customer’s journey—the use of “domains”
  • Macy’s Labs and the focus on entrepreneurship within the larger organization
  • Talent attraction

Greg Fell, Chief Information Officer of Terex Corporation

In this interview, Greg Fell discusses principles three, Project & Portfolio Management, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • The process through which Terex transformed itself from a holding to an operating company, and how IT was central in driving and enabling that change
  • How, in this transformation, Greg essentially built the corporate IT function from the ground up
  • The successful implementation of an Enterprise Resource Planning (ERP) system by invoking heavy executive collaboration to make important strategic decisions
  • The importance of an IT leader to establish, nurture, and enhance relationships with other executives in order to ensure that IT is delivering on the business vision (and not on its own distinct vision)
  • The similarities and differences between leading IT at his previous post, Ford Motor Company, and Terex, a global manufacturer of large construction and other types of equipment
  • How he manages a “strong federated model” for his global IT team, and how Terex approaches Merger and Acquisitions
  • Eye on the trends: Consumer devices in the work place, mobility strategy, and allowing access to corporate data on personal devices

Michael Blake, Chief Information Officer of Hyatt Hotels Corporation

In this interview, Michael Blake, Chief Information Officer of Hyatt Hotels Corporation, discusses World Class IT principle two, Infrastructure, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Michael’s role in the organization and his major goals
  • IT’s growing role in the hospitality industry
  • Creating an ecosystem of partners that allows Hyatt to align with leading edge product offerings
  • The shift in skills as a result of forming the ecosystem of partners, with a greater emphasis on business analysis and vendor management
  • Eye on the Trends: Cloud computing and how it can help Hyatt capture economies of scale, despite having fewer properties than their main competitors. Mobility and how it can bring capabilities that ultimately improves the customer experience