Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Mobile Computing

Ken Piddington, Chief Information Officer of Global Partners LP

In this interview, Ken Piddington discusses World Class IT Principle Four, IT-Business Partnerships, and Principle Five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Global Partners IT’s transformation from an order taker to a strategic partner
  • The importance of communication in establishing credibility for IT and improving operations
  • The way in which IT is focusing on analytics in order to provide the company with a competitive advantage
  • The necessity to not only hold vendors to SLAs and manage them effectively in order to ensure you get what you pay for, but also the necessity to share the strategic vision with vendors so that they can more effectively operate on your behalf
  • How Global Partners IT engages external clients to build relationships
  • IT’s future role in mergers and acuquisition
  • Eye on the trends: The pros and cons of the hot trends of cloud computing, social media, and iPad in the enterprise

Rick King, Chief Operating Officer- Technology of Thomson Reuters

In this interview, Rick King, Chief Operating Officer of Technology of Thomson Reuters, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Rick’s role of COO of Technology at Thomson Reuters
  • How Rick manages the tech footprint of IT at Thomson Reuters
  • How Rick applies lessons from his early experiences as a teacher and a coach to IT
  • The importance of creating a personal brand
  • Eye on the Trends: The advent of mobility, and how mobile devices will take over the traditional PC world

Gerri Martin-Flickinger, CIO of Adobe

In this interview, Gerri Martin-Flickinger, CIO of Adobe, discusses World Class IT principle one, people, two, infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Adobe’s transformation into becoming cloud-centric
  • The ways in which she engages Adobe’s customer set
  • Changing skillsets needed in technology leadership
  • Benefits of her association to the venture capital community
  • Eye on the Trends: Technology integration, identity management, and the unification of user experience

Nick Colisto, Chief Information Officer of K. Hovnanian

In this interview, Nick Colisto discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His priorities around integrating the business suite of applications across the company
  • The four layers of K. Hovnanian’s business suite: master data, best of breed business apps, system integration, and business intelligence
  • The importance of framing business colleagues not as “customers”, but rather as partners, in order to stress that IT be seen as peers
  • K. Hovnanian’s use of technology to enhance the customer experience through the implementation of a buyer’s portal and electronic payment process
  • The company’s approach to dynamically solicit customer feedback
  • His team’s approach to talent management, focusing on: performance objectives, conducting a skill inventory, standardizing job descriptions, providing comprehensive training classes, and encouraging job rotations and career development
  • Eye on the trends: mobile computing enabling the workforce on the go, enabling enterprise systems and BI for the smart phone, and taking advantage of competition in the cloud computing market to reap cost savings

Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

  • IT’s unique position to help solve business problems
  • Focusing on fundamentals, influence, and empathy in driving transformation
  • How Chris helped build a world class PMO, and how it now drives non-IT projects
  • The strong partnership between marketing and IT at Red Robin
  • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
  • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
  • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

Stephanie von Friedeburg, CIO of World Bank Group

In this interview, Stephanie von Friedeburg, CIO of the World Bank Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Roles and Responsibilities within the World Bank Group
  • The challenges of collaboration within a very diverse set of employees
  • Her path to IT leadership without traditional education in the area
  • Cloud, and the way in which security at the World Bank addresses those technology trends
  • What she’s gained by being at “board level” within the bank and advising with Box.Org
  • Eye on the Trends: Data, and the digitization and structuring of existing data

Bruce Besanko, EVP, Chief Financial Officer, & Chief Administrative Officer of OfficeMax

In this interview, Bruce Besanko discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How the most important thing in defining a relationship between a CFO and CIO is the establishment of communication and transparency to build trust
  • The four ways in which a CIO must demonstrate the value of a project
  • The multiple resources models IT can employ when structuring its staff
  • The important considerations when outsourcing
  • The potential pros and cons of the various reporting relationships between the CIO and the CFO vs. the COO vs. the CEO
  • The potential for the iPad and virtualization/cloud computing to provide agility to the workforce

Mike Kail, Vice President of IT Operations of Netflix

In this interview, Mike Kail, the Vice President of IT Operations of Netflix, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How IT needs to understand business strategy and align with other parts of the organization
  • The necessity of broader communications skills in IT
  • How Netflix attempts to remain on the bleeding edge of technology
  • How IT needs to adopt an “IT as a service” mentality and avoid saying no to customers
  • How the multitude of devices in the workplace leads to convergence of data to the cloud
  • Eye on the Trends: Social and mobile, and how they will enable seamless collaboration anytime at anyplace

Martha Poulter, CIO of Starwood Hotels & Resorts Worldwide

In this interview, Martha Poulter, Executive Vice President and CIO of Starwood Hotels & Resorts Worldwide, discusses World Class IT principle one, People, principle four, IT & Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Her role and vision for the IT organization at Starwood
  • The way in which the IT team gets involved in the customer experience
  • How her experiences as a customer of Starwood colors her experience to developing internal plans
  • How she divided her time during her first 100 days as she came on-board at Starwood
  • Some of the early plans Martha had for the organization and how she sees those plans moving forward into the future
  • IT’s role from an innovation perspective and how they organize around those activities
  • How her tenure at GE Capital helped her transition to Starwood
  • Eye on the Trends: Data as an asset, computing miniaturization – mobile, wearables, etc, and the Internet of Things

Phil Fasano, Chief Information Officer of Kaiser Permanente

In this interview, Phil Fasano discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT supports Kaiser Permanente’s multiple healthcare arms
  • The importance of IT in providing better information faster to physicians and healthcare decision makers
  • Kaiser Permanente’s use of the electronic medical record, and the benefits garnered
  • IT’s role in responding to healthcare reform
  • Kaiser Permanente’s IT innovation process and how listening to the needs of end-users can be the genesis of new ideas
  • The promising future role of mobile technologies in enhancing healthcare