Forum on World Class IT - 367 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Mobile Computing

Jo-ann Olsovsky, Chief Information Officer of BNSF Railway

In this interview, Jo-ann Olsovsky, Vice President and Chief Information Officer of BNSF Railway discusses principles two, Infrastructure, and four, IT-Business Partnerships of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Technology in the rail industry
  • Need for collaboration and inter-operability
  • Life after the Berkshire Hathaway acquisition
  • Mindset of a CIO in a B2B Company
  • Learning a new industry and company
  • Eye on the trends: BNSF’s use of mobile computing to help its customers track their freight, the challenges of the consumerization of IT, the evolution of the “always on” hand held device and information at the fingertips without the need to launch applications, the potential for video and imagery in rail, the digital storage boom and power of cloud computing and visualization

Carl Wilson, Former Chief Information Officer of Marriott International

In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How to cultivate an environment of success around you in order to progress in one’s career
  • The value of meaningful evaluations and cross-functional learning opportunities
  • How to reach the strategy-setting table as CIO
  • Taking data and information and turning it into knowledge
  • Eye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations

John Hinshaw, Executive Vice President, Technology and Operations of Hewlett-Packard

In this interview, John Hinshaw, Executive Vice President of Technology & Operations of Hewlett-Packard, a $116 billion diversified technology company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His unique purview of responsibilities as EVP of Technology & Operations
  • How he uses technology to impact P&Ls across business units
  • The unique culture and pace of innovation at HP
  • Planning and building great IT leadership teams
  • Eye on the Trends: the innovations that HP is making in a variety of exploding realms. He foresees an even larger growth of the use of mobile and social technologies, and talks about the advantages of smaller and cheaper data centers

Roger Gurnani, Chief Information and Technology Architect of Verizon Communications

In this interview, Roger Gurnani, Chief Information and Technology Architect of Verizon Communications, discusses World Class IT principle one, People, and principle two, Infrastructure. Some of the topics discussed include:

  • What his title of Chief Information and Technology Architect encompasses
  • His strategic imperatives that he and his team are pursuing
  • The digital revolution and how he has handled the pace of change within the organization
  • ThinkSpace and the Internet of Things within Verizon
  • His career path and his experience within multiple areas of Verizon’s large organization
  • How talent management is undertaken at the organization
  • Eye on the Trends: Digital, Cloud Technology, 5G Wireless Technology

Jim Flyzik, President of The Flyzik Group, and Former Chief Information Officer of the Department of Treasury

In this interview, Jim Flyzik discusses principles one, two, three, and four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT is capable of addressing a number of the US government’s problems through cost cutting and improved customer service
  • The steps taken to drive substantial streamlining efforts across government agencies
  • The importance of approaching problem solving by framing an “Imagine if” scenario, and working backward from that to create actionable steps
  • How to engender support for technology change amidst skeptics
  • How to establish meaningful and productive relationships with business partners , and the need to structure the relationship such that he or she views IT as capable of solving his or her business problems
  • His experience of working with the Secret Service, and recognizing the need to approach cyber security as proactive risk management as opposed to reactive break fixing
  • Eye on the trends: enhanced visualization technology to improve the communication of ideas, wireless & mobility and the ability for the intersection of time and distance to approach zero, cloud computing, identity management, business intelligence, cyber security, and the potential for the “open source” trend to drive the proliferation of open architectures within IT departments

Jim Knight, Executive Vice President and Global Chief Information Officer of Chubb & Son

In this interview, Jim Knight, EVP & Global Chief Information Officer of Chubb & Son, a global property and casualty insurance company, discusses principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Technology in the competitive arms race
  • Collaboration in a Global CIO governance structure
  • The enterprise PMO’s ability to facilitate consistent delivery
  • IT’s stabilizing value in uncertain economic times
  • The importance of establishing business intimacy
  • Eye on the trends: Three major disruptive technologies- portable devices with enhanced functionality and performance to enable the workforce, big data and the potential for analytics to drive critical business decisions, and cloud computing and its ability to facilitate faster market entry

Vivek Kundra, Executive Vice President, Emerging Markets of Salesforce.com

In this interview, Vivek Kundra, Executive Vice President of Emerging Markets at Salesforce.com, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from first federal CIO to his role at Salesforce.com
  • Technology in the Obama presidential campaign
  • How brand ownership is shifting to consumers
  • The evolution of the CIO
  • Why IT leaders can and must use technology to invent and reinvent new markets
  • Eye on the Trends: With close to 5 billion mobile devices globally, Kundra foresees the ability for users to “instrument the planet.”- how big data algorithms can be used to look at the grievances and recommendations that consumers are sharing, and analyze that data to determine how to better and more personally serve them

Ron Ross, Fellow of the National Institute of Standards and Technology

In this interview, Ron Ross, Fellow at the National Institute of Standards and Technology, discusses World Class IT Principle Two, Infrastructure and Principle Five, External Partnerships. Some of the topics discussed include:

  • His organization, the National Institute of Standards and Technology, and his role within it
  • The paradigm shift in the complexity of technology and our ability to protect it
  • How the Internet of Things complicates the security problems already in place
  • NIST’s publication – Systems Security Engineering: An Integrated Approach to Building Trustworthy Resilient Systems
  • Who NIST engages for their publications and how they engage with their partners
  • TACIT Security – Threats, Assets, Complexity, Integration, and Trustworthiness
  • How people-centric security problems can be better addressed
  • The role that business continuity and disaster recovery plans play in security
  • Building security into systems to increase the level of confidence in systems

Jay Levine, Senior Vice President and Chief Information Officer of Blue Cross Blue Shield of Minnesota

In this interview, Jay Levine discusses principles one, People, two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • Jay’s priorities of focusing in the near term on addressing government mandates while in the longer term preparing his company for the shift to a business to consumer environment
  • The dramatic changes to the health insurance supply chain, and how regulatory measures are driving significant technology modernization and transformation
  • How Blue Cross Blue Shield of MN is approaching the uncertainty of legal regulations in health reform, as well as the bets the company is making regardless of regulation
  • How, when taking on a new CIO position, one must commit to obsessive learning about a new industry while also identifying parallels with other industry experience
  • The necessity to run a non-profit like a for-profit business, while heavily appreciating the community-oriented mission of the company
  • How the health insurance industry lags others in its adoption of commodity labor and software solution, and how this will be a necessary shift in approach in order to meet the increasing time to market demands of a business to consumer market
  • Eye on the trends: Mobile devices’ ability to provide rich data anywhere, cloud computing playing a role in agility, and the ability for Software as a Service (SaaS) to enable transformational efforts in a shorter time period

David Johns, Senior Vice President, Chief Information Officer, and Chief Shared Services Officer of Owens Corning

In this interview, David Johns, the Senior Vice President and Chief Information Officer of Owens Corning, a world leader in building materials and composite systems and solutions, discusses World Class IT principle two, Infrastructure, principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging shared services at Owens Corning
  • Global outsourcing for scalability, expertise, and cost control
  • IT’s emphasis on driving revenue
  • The “Bring Your Own Device” policy at Owens Corning
  • Innovation from the global IT team and increasingly tech-savvy workforce
  • Eye on the trends: How virtualization and cloud computing enable mobility, drive cost savings, and expedite deployment capabilities; the productivity gains from video; and consumerization of IT and David’s prediction that IT may eventually no longer provide devices to a company’s employees