Forum on World Class IT - 311 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Mobile Workforce

Dave Smoley, Senior Vice President and Chief Information Officer of Flextronics International

In this interview, Dave Smoley discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • Using technology to enable people to work better and to make smarter and faster decisions
  • How cost-cutting needs to become part of IT’s culture in order to be effective
  • Standardizing core tools to drive low costs
  • How mature IT organizations eventually move toward a lean model
  • The value of having business unit IT leads with domain expertise

Aaron Levie, CEO and Co-Founder of Box

In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Themes of the upcoming BoxWorks conference
  • Box’s ability to attract and retain top talent from other IT firms
  • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
  • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate

Phil Fasano, Chief Information Officer of Kaiser Permanente

In this interview, Phil Fasano discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT supports Kaiser Permanente’s multiple healthcare arms
  • The importance of IT in providing better information faster to physicians and healthcare decision makers
  • Kaiser Permanente’s use of the electronic medical record, and the benefits garnered
  • IT’s role in responding to healthcare reform
  • Kaiser Permanente’s IT innovation process and how listening to the needs of end-users can be the genesis of new ideas
  • The promising future role of mobile technologies in enhancing healthcare

Kevin Hart, EVP and CTO of Cox Communications

In this interview, Kevin Hart, Executive Vice President and Chief Technology Officer of Cox Communications, the third-largest cable entertainment and broadband services provider in the country, discusses World Class IT principle one, People, principle three, Project and Portfolio, and principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness of his role at CTO at Cox
  • His first 100 days plan for his CTO role
  • How he has implemented a faster pace of innovation within technology at Cox, in order to compete within the rapidly-evolving video entertainment market
  • Eye on the Trends: Aligning IT initiatives with overall business goals at firms through evolving roles of the CIOs and CTO, and the steps Ken has undertaken to institutionalize formalized training programs such as CIO University

Joe AbiDaoud, Chief Information Officer of HudBay Minerals

In this interview, Joe AbiDaoud, Chief Information Officer of HudBay Minerals, discusses principle two, Infrastructure, principle three Project and Portfolio Management and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • A description of HudBay Minerals’ metals mining business and the impactful role technology plays in enabling the company’s push for growth
  • His priorities for the near term around perfecting their newly rolled out ERP, leveraging geological survey and discovery technology, as well as improving wireless communication for their many disparate operations
  • How, as a CIO in a new industry, Joe utilized a company-wide survey to understand the true perception of IT across the organization
  • The inclusive governance model that HudBay uses to ensure that all the right players are included in decision making
  • HudBay’s organizational structure that has a central CIO function, central architecture, and shared services for IT infrastructure
  • Eye on the trends: Technology that supports all mining operations, especially the geophysical exploration technology, growing ease and power of improved communications, and the further out potential for robotics to reduce costs amid rising fuel and labor costs

Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Bill Chang, Executive Vice President of the Business Group of SingTel

    In this interview, Bill Chang discusses principles one, People, two, Infrastructure, four, IT-Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy.
    Some of the topics discussed include:

    • Best-in-class information communication technology
    • The networked world
    • IT financial management
    • The importance of the Value Chain
    • Cloud computing security
    • Eye on the trends: The inevitability of cloud computing adoption, the scalability of mobile computing, the potential of a networked “M to M” mobile world, the power of analytics, and the challenges that the consumerization of IT creates for a CIO

    Nuria Simo, CIO of Inter-American Development Bank

    This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

      In this interview, Nuria Simo, CIO of Inter-American Development Bank, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

      • New Opportunities that can be leveraged through upcoming technologies
      • IT’s structure across multiple regions and countries
      • Importance of interacting with people on the field across different countries
      • Incorporating technologies that serve the 21st century consumer
      • Changing IT’s mindset to becoming customer centric
      • Focusing on improving collaboration and knowledge sharing capabilities
      • Eye on the Trends: Internet of Things; Analytics

      Jim Knight, Executive Vice President and Global Chief Information Officer of Chubb & Son

      In this interview, Jim Knight, EVP & Global Chief Information Officer of Chubb & Son, a global property and casualty insurance company, discusses principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

      • Technology in the competitive arms race
      • Collaboration in a Global CIO governance structure
      • The enterprise PMO’s ability to facilitate consistent delivery
      • IT’s stabilizing value in uncertain economic times
      • The importance of establishing business intimacy
      • Eye on the trends: Three major disruptive technologies- portable devices with enhanced functionality and performance to enable the workforce, big data and the potential for analytics to drive critical business decisions, and cloud computing and its ability to facilitate faster market entry

      Shamim Mohammad, SVP and CIO of CarMax

      In this interview, Shamim Mohammad, Senior Vice President and Chief Information Officer of CarMax, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

      • Online finance and home delivery as examples of digital transformation at CarMax
      • Co-location and product teams
      • Dev Ops’ role in innovation and execution
      • Product teams consist of individuals from across the company and are responsible for business outcomes
      • Open houses to showcase product teams’ work and current projects
      • Recruiting top IT talent for the digital transformation
      • “cloud first, mobile first” strategy
      • Key trends: block chain, machine learning, mobile, cloud