Forum on World Class IT - 350 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Mobile Workforce

Nick Colisto, Chief Information Officer of K. Hovnanian

In this interview, Nick Colisto discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His priorities around integrating the business suite of applications across the company
  • The four layers of K. Hovnanian’s business suite: master data, best of breed business apps, system integration, and business intelligence
  • The importance of framing business colleagues not as “customers”, but rather as partners, in order to stress that IT be seen as peers
  • K. Hovnanian’s use of technology to enhance the customer experience through the implementation of a buyer’s portal and electronic payment process
  • The company’s approach to dynamically solicit customer feedback
  • His team’s approach to talent management, focusing on: performance objectives, conducting a skill inventory, standardizing job descriptions, providing comprehensive training classes, and encouraging job rotations and career development
  • Eye on the trends: mobile computing enabling the workforce on the go, enabling enterprise systems and BI for the smart phone, and taking advantage of competition in the cloud computing market to reap cost savings

Chris Scalet, Former Executive Vice President of Global Services and Chief Information Officer of Merck

In this interview, Chris Scalet, the former EVP, Business Services and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Chris familiarizes himself in new environments through engaging business leaders
  • How Chris’ role expanded as Merck built a multifunctional shared services capability
  • How Merck focused on the three step model of consolidate, integrate, and optimize
  • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
  • How the CIO role has evolved such that CIOs are more about the business than they are technology
  • Eye on the Trends: Mobility and how it changes the way we interact with customers, business partners, and employees; the need for CIOs to embrace and appropriately manage consumerization of IT, and how cloud computing will become more pervasive

Jay Levine, Senior Vice President and Chief Information Officer of Blue Cross Blue Shield of Minnesota

In this interview, Jay Levine discusses principles one, People, two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • Jay’s priorities of focusing in the near term on addressing government mandates while in the longer term preparing his company for the shift to a business to consumer environment
  • The dramatic changes to the health insurance supply chain, and how regulatory measures are driving significant technology modernization and transformation
  • How Blue Cross Blue Shield of MN is approaching the uncertainty of legal regulations in health reform, as well as the bets the company is making regardless of regulation
  • How, when taking on a new CIO position, one must commit to obsessive learning about a new industry while also identifying parallels with other industry experience
  • The necessity to run a non-profit like a for-profit business, while heavily appreciating the community-oriented mission of the company
  • How the health insurance industry lags others in its adoption of commodity labor and software solution, and how this will be a necessary shift in approach in order to meet the increasing time to market demands of a business to consumer market
  • Eye on the trends: Mobile devices’ ability to provide rich data anywhere, cloud computing playing a role in agility, and the ability for Software as a Service (SaaS) to enable transformational efforts in a shorter time period

Gaurav Dhillon, Chief Executive Officer of SnapLogic

In this interview, Gaurav Dhillon, the Chief Executive Officer of SnapLogic, an enterprise application and data integration software development company, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Technologies and capabilities that are ripe for the Cloud
  • SnapLogic’s strategic advisor CIO Council
  • The criticality of integrating technologies and capabilities
  • Embracing the changing technology landscape
  • CIO as the Chief Integration Officer
  • Companies’ need for data scientists
  • Eye on the Trends: The potential of leveraging the Cloud and Big Data together, the potential to access customers and employees in new ways through mobile technologies, and how Analytics will evolve from Business Intelligence to influence everything from pricing, to fraud detection, to product optimization

Larry Bonfante, Chief Information Officer of the U.S. Tennis Association and Author of Lessons in IT Transformation

In this interview, Larry Bonfante discusses principle four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • His book called Lessons in IT Transformation and the importance of the “human side” of leadership: focusing on developing relationships, communicating effectively, marketing your ideas, supporting partners and clients, and leveraging the competitive advantage of your own people
  • How the US Tennis Association leverages technology for operational improvement, constituent communication, and driving top line growth
  • His priorities around minimizing utility costs in order to reinvest in IT an engine of innovation that drives revenue through their event management system, access control system, wireless kiosks, and licensing of USTA’s proprietary technology
  • The need for CIOs to adopt the business strategy and corporate mission as their own strategy, as opposed to creating an IT-specific strategy in a vacuum
  • Eye on the trends: The ability to un-tether the workforce from their desks and tap the consumer market through mobility, and everything as a service to free up capital for growth investment

Tomasz Smaczny, Former Chief Information Officer of Cathay Pacific

In this interview, Tomasz Smaczny, the former Chief Information Officer of Cathay Pacific, an international airline of Hong Kong, discusses World Class IT principle one, People, principle two, Infrastructure, principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Tomasz’ path into IT and to the role of CIO
  • IT’s role in enabling shared services and channel integration
  • How Enterprise Architecture acts as a tool to bring IT and the business closer together
  • The need to recruit and retain top talent
  • Eye on the Trends: The mobile channel and how it delivers value to customers, provides a high degree of personalization, and drives innovation

Dave Smoley, Senior Vice President and Chief Information Officer of Flextronics International

In this interview, Dave Smoley discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • Using technology to enable people to work better and to make smarter and faster decisions
  • How cost-cutting needs to become part of IT’s culture in order to be effective
  • Standardizing core tools to drive low costs
  • How mature IT organizations eventually move toward a lean model
  • The value of having business unit IT leads with domain expertise

Aaron Levie, CEO and Co-Founder of Box

In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Themes of the upcoming BoxWorks conference
  • Box’s ability to attract and retain top talent from other IT firms
  • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
  • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate

Phil Fasano, Chief Information Officer of Kaiser Permanente

In this interview, Phil Fasano discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT supports Kaiser Permanente’s multiple healthcare arms
  • The importance of IT in providing better information faster to physicians and healthcare decision makers
  • Kaiser Permanente’s use of the electronic medical record, and the benefits garnered
  • IT’s role in responding to healthcare reform
  • Kaiser Permanente’s IT innovation process and how listening to the needs of end-users can be the genesis of new ideas
  • The promising future role of mobile technologies in enhancing healthcare

Kevin Hart, EVP and CTO of Cox Communications

In this interview, Kevin Hart, Executive Vice President and Chief Technology Officer of Cox Communications, the third-largest cable entertainment and broadband services provider in the country, discusses World Class IT principle one, People, principle three, Project and Portfolio, and principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness of his role at CTO at Cox
  • His first 100 days plan for his CTO role
  • How he has implemented a faster pace of innovation within technology at Cox, in order to compete within the rapidly-evolving video entertainment market
  • Eye on the Trends: Aligning IT initiatives with overall business goals at firms through evolving roles of the CIOs and CTO, and the steps Ken has undertaken to institutionalize formalized training programs such as CIO University