Podcast tags Archives: Mobile Workforce

In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

• David’s role and responsibilities as Global CIO and Corporate Vice President
• CSC’s three-legged approach to global governance
• Standardizing around process, not technology, and deploying global solutions
• Methods for effective best practice sharing
• Approaching the role of CIO from a business perspective
• Eye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage

In this interview, Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys, a $1.5 billion dollar healthcare company that provides home health and hospice services, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

• How broader responsibilities enable elimination of inefficiencies and departmental silos
• The unique role of a Business Systems Analyst
• The importance of integrating IT infrastructure during M&A
• ROI-driven IT investments and partnerships with Finance
• Eye on the trends: Mobile agility and computing as it pertains to enabling clinicians in the field, and collaboration technologies as it relates to supporting the continual care of Amedisys’ patients

In this interview, Jim Knight, EVP & Global Chief Information Officer of Chubb & Son, a global property and casualty insurance company, discusses principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

• Technology in the competitive arms race
• Collaboration in a Global CIO governance structure
• The enterprise PMO’s ability to facilitate consistent delivery
• IT’s stabilizing value in uncertain economic times
• The importance of establishing business intimacy
• Eye on the trends: Three major disruptive technologies- portable devices with enhanced functionality and performance to enable the workforce, big data and the potential for analytics to drive critical business decisions, and cloud computing and its ability to facilitate faster market entry

In this interview, Bill Chang discusses principles one, People, two, Infrastructure, four, IT-Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy.
Some of the topics discussed include:

• Best-in-class information communication technology
• The networked world
• IT financial management
• The importance of the Value Chain
• Cloud computing security
• Eye on the trends: The inevitability of cloud computing adoption, the scalability of mobile computing, the potential of a networked “M to M” mobile world, the power of analytics, and the challenges that the consumerization of IT creates for a CIO

In this interview, Joe AbiDaoud, Chief Information Officer of HudBay Minerals, discusses principle two, Infrastructure, principle three Project and Portfolio Management and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

• A description of HudBay Minerals’ metals mining business and the impactful role technology plays in enabling the company’s push for growth
• His priorities for the near term around perfecting their newly rolled out ERP, leveraging geological survey and discovery technology, as well as improving wireless communication for their many disparate operations
• How, as a CIO in a new industry, Joe utilized a company-wide survey to understand the true perception of IT across the organization
• The inclusive governance model that HudBay uses to ensure that all the right players are included in decision making
• HudBay’s organizational structure that has a central CIO function, central architecture, and shared services for IT infrastructure
• Eye on the trends: Technology that supports all mining operations, especially the geophysical exploration technology, growing ease and power of improved communications, and the further out potential for robotics to reduce costs amid rising fuel and labor costs

In this interview, Larry Bonfante discusses principle four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

• His book called Lessons in IT Transformation and the importance of the “human side” of leadership: focusing on developing relationships, communicating effectively, marketing your ideas, supporting partners and clients, and leveraging the competitive advantage of your own people
• How the US Tennis Association leverages technology for operational improvement, constituent communication, and driving top line growth
• His priorities around minimizing utility costs in order to reinvest in IT an engine of innovation that drives revenue through their event management system, access control system, wireless kiosks, and licensing of USTA’s proprietary technology
• The need for CIOs to adopt the business strategy and corporate mission as their own strategy, as opposed to creating an IT-specific strategy in a vacuum
• Eye on the trends: The ability to un-tether the workforce from their desks and tap the consumer market through mobility, and everything as a service to free up capital for growth investment

In this interview, Jay Levine discusses principles one, People, two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

• Jay’s priorities of focusing in the near term on addressing government mandates while in the longer term preparing his company for the shift to a business to consumer environment
• The dramatic changes to the health insurance supply chain, and how regulatory measures are driving significant technology modernization and transformation
• How Blue Cross Blue Shield of MN is approaching the uncertainty of legal regulations in health reform, as well as the bets the company is making regardless of regulation
• How, when taking on a new CIO position, one must commit to obsessive learning about a new industry while also identifying parallels with other industry experience
• The necessity to run a non-profit like a for-profit business, while heavily appreciating the community-oriented mission of the company
• How the health insurance industry lags others in its adoption of commodity labor and software solution, and how this will be a necessary shift in approach in order to meet the increasing time to market demands of a business to consumer market
• Eye on the trends: Mobile devices’ ability to provide rich data anywhere, cloud computing playing a role in agility, and the ability for Software as a Service (SaaS) to enable transformational efforts in a shorter time period

In this interview, Nick Colisto discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

• His priorities around integrating the business suite of applications across the company
• The four layers of K. Hovnanian’s business suite: master data, best of breed business apps, system integration, and business intelligence
• The importance of framing business colleagues not as “customers”, but rather as partners, in order to stress that IT be seen as peers
• K. Hovnanian’s use of technology to enhance the customer experience through the implementation of a buyer’s portal and electronic payment process
• The company’s approach to dynamically solicit customer feedback
• His team’s approach to talent management, focusing on: performance objectives, conducting a skill inventory, standardizing job descriptions, providing comprehensive training classes, and encouraging job rotations and career development
• Eye on the trends: mobile computing enabling the workforce on the go, enabling enterprise systems and BI for the smart phone, and taking advantage of competition in the cloud computing market to reap cost savings

In this interview, Ken Piddington discusses World Class IT Principle Four, IT-Business Partnerships, and Principle Five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

• Global Partners IT’s transformation from an order taker to a strategic partner
• The importance of communication in establishing credibility for IT and improving operations
• The way in which IT is focusing on analytics in order to provide the company with a competitive advantage
• The necessity to not only hold vendors to SLAs and manage them effectively in order to ensure you get what you pay for, but also the necessity to share the strategic vision with vendors so that they can more effectively operate on your behalf
• How Global Partners IT engages external clients to build relationships
• IT’s future role in mergers and acuquisition
• Eye on the trends: The pros and cons of the hot trends of cloud computing, social media, and iPad in the enterprise

In this interview, Phil Fasano discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

• How IT supports Kaiser Permanente’s multiple healthcare arms
• The importance of IT in providing better information faster to physicians and healthcare decision makers
• Kaiser Permanente’s use of the electronic medical record, and the benefits garnered
• IT’s role in responding to healthcare reform
• Kaiser Permanente’s IT innovation process and how listening to the needs of end-users can be the genesis of new ideas
• The promising future role of mobile technologies in enhancing healthcare