Forum on World Class IT - 319 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Mobile Workforce

Joe AbiDaoud, Chief Information Officer of HudBay Minerals

In this interview, Joe AbiDaoud, Chief Information Officer of HudBay Minerals, discusses principle two, Infrastructure, principle three Project and Portfolio Management and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • A description of HudBay Minerals’ metals mining business and the impactful role technology plays in enabling the company’s push for growth
  • His priorities for the near term around perfecting their newly rolled out ERP, leveraging geological survey and discovery technology, as well as improving wireless communication for their many disparate operations
  • How, as a CIO in a new industry, Joe utilized a company-wide survey to understand the true perception of IT across the organization
  • The inclusive governance model that HudBay uses to ensure that all the right players are included in decision making
  • HudBay’s organizational structure that has a central CIO function, central architecture, and shared services for IT infrastructure
  • Eye on the trends: Technology that supports all mining operations, especially the geophysical exploration technology, growing ease and power of improved communications, and the further out potential for robotics to reduce costs amid rising fuel and labor costs

Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Bill Chang, Executive Vice President of the Business Group of SingTel

    In this interview, Bill Chang discusses principles one, People, two, Infrastructure, four, IT-Business Partnerships, and five, External Partnerships, of World Class IT with Metis Strategy.
    Some of the topics discussed include:

    • Best-in-class information communication technology
    • The networked world
    • IT financial management
    • The importance of the Value Chain
    • Cloud computing security
    • Eye on the trends: The inevitability of cloud computing adoption, the scalability of mobile computing, the potential of a networked “M to M” mobile world, the power of analytics, and the challenges that the consumerization of IT creates for a CIO

    Nuria Simo, CIO of Inter-American Development Bank

    This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

      In this interview, Nuria Simo, CIO of Inter-American Development Bank, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

      • New Opportunities that can be leveraged through upcoming technologies
      • IT’s structure across multiple regions and countries
      • Importance of interacting with people on the field across different countries
      • Incorporating technologies that serve the 21st century consumer
      • Changing IT’s mindset to becoming customer centric
      • Focusing on improving collaboration and knowledge sharing capabilities
      • Eye on the Trends: Internet of Things; Analytics

      Jim Knight, Executive Vice President and Global Chief Information Officer of Chubb & Son

      In this interview, Jim Knight, EVP & Global Chief Information Officer of Chubb & Son, a global property and casualty insurance company, discusses principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

      • Technology in the competitive arms race
      • Collaboration in a Global CIO governance structure
      • The enterprise PMO’s ability to facilitate consistent delivery
      • IT’s stabilizing value in uncertain economic times
      • The importance of establishing business intimacy
      • Eye on the trends: Three major disruptive technologies- portable devices with enhanced functionality and performance to enable the workforce, big data and the potential for analytics to drive critical business decisions, and cloud computing and its ability to facilitate faster market entry

      Shamim Mohammad, SVP and CIO of CarMax

      In this interview, Shamim Mohammad, Senior Vice President and Chief Information Officer of CarMax, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

      • Online finance and home delivery as examples of digital transformation at CarMax
      • Co-location and product teams
      • Dev Ops’ role in innovation and execution
      • Product teams consist of individuals from across the company and are responsible for business outcomes
      • Open houses to showcase product teams’ work and current projects
      • Recruiting top IT talent for the digital transformation
      • “cloud first, mobile first” strategy
      • Key trends: block chain, machine learning, mobile, cloud

      Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys

      In this interview, Patrick Thompson, Executive Vice President of Administration and Chief Information Officer of Amedisys, a $1.5 billion dollar healthcare company that provides home health and hospice services, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

      • How broader responsibilities enable elimination of inefficiencies and departmental silos
      • The unique role of a Business Systems Analyst
      • The importance of integrating IT infrastructure during M&A
      • ROI-driven IT investments and partnerships with Finance
      • Eye on the trends: Mobile agility and computing as it pertains to enabling clinicians in the field, and collaboration technologies as it relates to supporting the continual care of Amedisys’ patients

      Tristan Boutros, COO at The New York Times

      In this interview, Tristan Boutros, COO at The New York Times, discusses WorldClass IT Principle One, People, Principle Three, Project & Portfolio Management and Principle Four, IT and Business Partnerships. Some of the topics discussed include

      • Tristan’s role at The New York Times
      • The intersection between technology, product, and design
      • The creation of holistic portfolios and teams
      • Digital transformations internally and in consumer experiences
      • The changes in offered products as digital transformations occur
      • Organizational change in response to changing digital landscapes
      • Industry trends
      • Identifying skill sets for digital transformation
      • Discovery and Experimentation
      • Agile Project Management
      • Global team structure and communication
      • Eye on the trends: process driven leaders, enterprise level agile mindset, data driven insights

      David McCue, Corporate Vice President and Chief Information Officer of Computer Science Corp (CSC)

      In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

      • David’s role and responsibilities as Global CIO and Corporate Vice President
      • CSC’s three-legged approach to global governance
      • Standardizing around process, not technology, and deploying global solutions
      • Methods for effective best practice sharing
      • Approaching the role of CIO from a business perspective
      • Eye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage

      Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

      In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

      • The challenges and advantages of being a CIO in a tech company
      • Agility in a fast-growing, evolving organization verses agility in a mature organization
      • The partnership between Akamai’s IT and product teams in developing and testing new solutions
      • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
      • Driving enterprise strategy by leveraging a culture of expansive thinking
      • Eye on the trends: disrupting infrastructure paradigms