Forum on World Class IT - 346 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Organizational Model

Susan Cramm, Founder and President of Valuedance

In this interview, Susan Cramm, Founder and President of Valuedance, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Susan’s perspectives concerning the potential of the role of CIO
  • How IT is an enterprise asset and should be managed as such, and how organizations have the IT capabilities they deserve
  • Susan’s book 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT, and the value it provides
  • How IT leaders need to communicate costs and value in business terms
  • Eye on the Trends: How technology will be embedded in services and products, and that major trends such as mobility, cloud, web services, collaboration, analytics, etc. all really lock in together

Meg Whitman, Chief Executive Officer of Hewlett Packard

In this interview, Meg Whitman, Chief Executive Officer of Hewlett Packard, discusses World Class IT principle 1, People, principle 2, Infrastructure, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The progress made thus far in splitting HP into Hewlett Packard Enterprise and HP Inc.
  • How the sequencing of the split was envisioned
  • How she plans on splitting her time between the two new companies
  • The synergies anticipated between the two new organizations
  • How HP, as an acquirer of businesses, considers today’s large technology company valuations
  • The process of identifying future partners and acquisition targets for HP
  • The paucity of women in technology and her opinion on how this has progressed in Silicon Valley
  • Her career path from traditional business into technology at eBay and HP
  • What she’s taken from her political experience running for governor of California, and how that’s affected her professional career since then
  • Eye on the Trends: Enterprise technology change (versus to consumer technology change), Cloud, Hybrid Datacenter, automation and monitoring, the business model shift from capital expenses to operating expenses
  • Mike Keller, CIO of Nationwide

    In this interview, Mike Keller, CIO of Local Nationwide, discusses World Class IT Principle One, People, World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Nationwide’s One-Brand alignment
    • IT’s role in Nationwide’s initiatives to simplify, modernize, and reinvent their core businesses
    • Optimizing for both business intimacy and economies of scale
    • Vendor goverance
    • Workforce planning for developing and transitioning team members for evolving organizations
    • The opportunities provided by a long tenure as CIO
    • Leadership strategies for creating an environment of learning, collaboration, and innovation
    • Executive development and internal rotational development
    • Columbus 2020: a private/public partnership to encourage economic development
    • Eye on the trends: autonomous vehicles, the sharing economy, smart mobility

    Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft

    In this interview, Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft, discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • The genesis of Microsoft IT’s transformation to align to business processes
    • How IT must go beyond collaboration and digitally connect the organization across business units
    • How Microsoft employs an IT transformation method referred to as “GET”
    • The new skills that need to be promoted as a result of the transformation
    • Eye on the Trends: Cloud computing and how it facilitates the digital process journey Microsoft is undertaking through improved scalability and flexibility

    Mark Dajani, Senior Vice President and Chief Information Officer of Mondelez International

    In this interview, Mark Dajani, Chief Information Officer at Mondelez International, discusses World Class IT principle one, People, principle two, Infrastructure, Principle four, and IT & Business Partnerships, and Principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

    • Background on Mondelez International
    • His role as Chief Information Officer and his area of purview
    • The responsibility of processes in Mark’s CIO role and how he proactively added that role to his set of responsibilities
    • How he organizes his team
    • The external focus of IT and ways in which he has tuned his organization to be customer-centric
    • His views on Chief Digital Officers and how digital responsibility should be leveraged within an organization
    • The focus on innovation and how he ensures the innovation process at the organization
    • Some thoughts about how organizations can change their infrastructure to realize higher benefits
    • Ensuring a strong infrastructure floor to ensure that legacy technology doesn’t get in the way
    • How he manages change management to prepare the organization for new areas

    Kyle Nel, Executive Director of Lowe's Innovation Labs

    In this interview, Kyle Nel, Executive Director of Lowe’s Innovation Labs, discusses World Class IT Principle One, People, Principle Five, External Partnerships. Some of the topics discussed include:

    • Lowe’s Innovation Labs
    • Lowe’s uncommon partnerships
    • Maximizing efficiency and success by integrating internal and external talent
    • Lowe’s Innovation Labs’ Collider
    • The value of external partnerships
    • Incremental verses meaningful innovation
    • Lowe’s Narrative-driven innovation model
    • Using behavioral science to drive transformation
    • Metrics for measuring the success of innovation labs
    • Lowe’s Innovation Labs’ projects: Lowe’s Holoroom, self-roaming robots, additive manufacturing

    Jay Vijayan, Vice President, IT & Business Applications of Tesla Motors

    In this interview, Jay Vijayan, the Vice President of IT and Business Applications of Tesla Motors, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • Jay’s role at Tesla Motors and how Tesla operates in a fast-paced, innovative environment
    • IT’s collaborative relationship with development teams
    • How all of Tesla’s business-critical applications for core functions are home-grown
    • How Tesla provides comprehensive customer experience through the use of analytics, mobile applications, and more
    • Eye on the Trends: Cloud computing, and how it provides more flexibility and allows the organization to easily manage, maintain, and provision software to employees, particularly as the organization grows

    Trevor Schulze, CIO of Micron Technology

    In this interview, Trevor Schulze, Chief Information Officer of Micron Technology , discusses World Class IT principle one, People, and principle four, IT-Business Partnerships. Some of the topics discussed include:

    • How he became the first CIO of Micron Technology, and how he prepared to start the role
    • How his experience as an IT executive has helped him converse with senior management
    • How he organized himself during his first 100 days in the role of CIO
    • Some examples of the quick wins and organization changes he made upon joining Micron technology
    • Strategic imperatives within IT that he determined early in his tenure
    • Measures of success and how he has tracked the success of IT
    • How he has worked in companies that have IT as a focal area of the organization during his career path at many major technology brands
    • The war for talent within IT companies and how Micron’s university grants have helped benefit the organization to find strong talent within IT
    • How he considers the input of younger employees and the experience of more tenured employees
    • Eye on the Trends: Data as a strategic asset, machine learning, security

    George Corbin, SVP of Digital at Marriott International

    In this interview, George Corbin, Senior Vice President of Digital for Marriott International, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Marriott’s place among the highest revenue earners by a digital channel
    • The maturity curve and the challenge of disruption for incumbent companies
    • Advantages that incumbents have over startups in evolving industries
    • Disrupting your own organization
    • The millennial mindset that spans across multiple age demographics
    • Marriott’s transformation of the service experience
    • Leading and managing a transforming organization
    • The impact of Airbnb on the hospitality industry
    • Adapting across an organization to fundamental shifts in customers’ needs and expectations
    • The influence of culture and existing operating models on a company’s management of digital disruption
    • Marriott’s embracement of the localization of the travel experience
    • Characteristics of a successful Chief Digital Officer
    • Building alliances and coalitions to drive and support change
    • Using pilot programs to de-risk change for internal and external partners
    • Messaging as a service, not marketing

    Jim Whitehurst, Chief Executive Officer and President of Red Hat, Inc.

    In this interview, Jim Whitehurst, the Chief Executive Officer and President of Red Hat, Inc., discusses World Class IT principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

    • How open source enables constituents to contribute and make significant improvements to products
    • How a good deal of innovation in IT comes from users
    • How Red Hat acts as a catalyst of communities, and seeks to influence as opposed to manage
    • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
    • How Red Hat seeks to engage and collaborate with leading edge companies