Forum on World Class IT - 354 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Organizational Model

Jim Whitehurst, Chief Executive Officer and President of Red Hat, Inc.

In this interview, Jim Whitehurst, the Chief Executive Officer and President of Red Hat, Inc., discusses World Class IT principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • How open source enables constituents to contribute and make significant improvements to products
  • How a good deal of innovation in IT comes from users
  • How Red Hat acts as a catalyst of communities, and seeks to influence as opposed to manage
  • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
  • How Red Hat seeks to engage and collaborate with leading edge companies

Mike McNamara, CIO of Target

In this interview, Mike McNamara, CIO of Target, discusses World Class IT Principle Three, Project & Portfolio Management, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Target, and the design decisions of the workplace
  • The methods he uses to maintain customer prospective
  • How he sees differences in customer behaviors between Europe and the United States
  • The disappearance of “omnichannel” terminology in retail
  • The absence of a digital-physical divide in retail
  • The management of “offline” versus “online”
  • The organizational systems he has used to promote efficiency
  • What his priorities are for the foreseeable future
  • Target’s reaction to information breaches and improved security
  • Eye on the Trends: Open Source

Andrew Ng, Co-Founder & Co-Chairman of Coursera

In this interview, Andrew Ng discusses World Class IT Principle One, People, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

  • Andrew’s unique, evolving, and passion-driven career path
  • The impact of AI on existing industries
  • Recommendations for CIOs and CEOs starting their AI journey
  • Advantages of implementing a centralized AI org structure
  • Opportunities for smaller organizations to leverage AI
  • How lifelong learning can minimize jobs displaced through AI
  • The importance of building strong teams and cultures
  • Key cultural components for success: work ethic and lifelong leaning
  • Chinese verses US business culture

Bill Krivoshik, Chief Information Officer of Marsh & McLennan

In this interview, Bill Krivoshik discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The rationale for establishing the corporate CIO position at Marsh and McLennan Companies, which now oversees MMC’s substantially sized five operating companies
  • How coordinating the agendas of the five operating companies’ CIOs has enabled MMC to consolidate data centers, leverage vendor relationships, enable knowledge management and cooperation across the horizontal structure, as well as avoid double work on application development
  • The delicate balance that a corporate CIO with a centralized IT department must maintain between leveraging scale and the risk of destroying advantages from having technology that is close to the unique businesses and their customers
  • How lowering technology spend on operational costs should go both towards the bottom line and towards building technologies that will provide competitive advantages
  • The evolving role of the CIO and how the possession of business acumen will differentiate those that aim to succeed through good and bad financial times

Chris Scalet, Former Executive Vice President of Global Services and Chief Information Officer of Merck

In this interview, Chris Scalet, the former EVP, Business Services and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Chris familiarizes himself in new environments through engaging business leaders
  • How Chris’ role expanded as Merck built a multifunctional shared services capability
  • How Merck focused on the three step model of consolidate, integrate, and optimize
  • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
  • How the CIO role has evolved such that CIOs are more about the business than they are technology
  • Eye on the Trends: Mobility and how it changes the way we interact with customers, business partners, and employees; the need for CIOs to embrace and appropriately manage consumerization of IT, and how cloud computing will become more pervasive

John Hagel, Co-Chairman of Deloitte's Center for the Edge

In this interview, John Hagel, Co-Chairman of Deloitte’s Center for the Edge, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The meaning and intent of Deloitte’s Center For the Edge
  • Why the constant drive for efficiency will undermine the requirements of economic success for the future
  • The importance of scalable learning and its implications on performance improvement
  • Practices for instituting enterprise wide transformations
  • Defining the “Passion of the Explorer” and how to unlock the passion of your employees
  • How the American school system inhibits the development of true passion among its students
  • Business strategies of the most successful tech-companies in Silicon Valley

General Stanley McChrystal (Retired), Managing Partner at McChrystal Group, Former Commander Joint Special Operations Command

In this interview, General Stan McChyrstal (Ret.) Managing Partner at McChrystal Group and Former Commander Joint Special Operations Command , discusses World Class IT Principle One, People. Some of the topics discussed include:

  • The connections between the speed of change, agility, and decision making
  • Recognizing that you can be technically and tactically correct, and still be functionally incorrect
  • The benefits gained from decentralization, pumping information down the organization, and harnessing insights from younger, less experienced team members
  • Building an organizational structure of organically connected small cohesive teams
  • Creating a mandate for necessary change in organizations that are comfortable with their status quo
  • The General’s upcoming book on leadership which explores the metrics of leadership

Bruce Besanko, EVP, Chief Financial Officer, & Chief Administrative Officer of OfficeMax

In this interview, Bruce Besanko discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How the most important thing in defining a relationship between a CFO and CIO is the establishment of communication and transparency to build trust
  • The four ways in which a CIO must demonstrate the value of a project
  • The multiple resources models IT can employ when structuring its staff
  • The important considerations when outsourcing
  • The potential pros and cons of the various reporting relationships between the CIO and the CFO vs. the COO vs. the CEO
  • The potential for the iPad and virtualization/cloud computing to provide agility to the workforce

Aaron Levie, CEO and Co-Founder of Box

In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Themes of the upcoming BoxWorks conference
  • Box’s ability to attract and retain top talent from other IT firms
  • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
  • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate

Mike Heim, CIO of Whirlpool

In this interview, Mike Heim, CIO of Whirlpool, discusses World Class IT principle one, People; principle three, Project and Portfolio Management; and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His responsibilities as CIO
  • The benefits of being a product owner as well as a leader
  • How dramatic change has allowed him and his team to become front office collaborators as well as back office support
  • The future of IoT and its effects on home appliances
  • How IT addresses security in an increasingly digital world
  • A glimpse into how he managed to transform the workplace using Google Apps
  • IT’s role in the collaboration and development of new ideas
  • The governance and culture required to create an organization that is able to respond quickly
  • Eye on the Trends: Cloud computing, 3D printing, Machine learning