Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Organizational Model

Joey Miller, Vice-President of Information Technology of Magna International

In this interview, Joey Miller discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a large corporation manages its structure when it is diverse both geographically and in its products and services
  • The need for multi-tiered governance in a multinational corporation that not only allows for flexibility to meet unique needs, but also provides the platform to leverage an extensive network of knowledge
  • The importance of synchronizing high level functions to ensure optimization of resources and to ignite improved performance
  • How a multinational corporation can remain connected and on the same page through the use of technology
  • How a fee-for-service IT billing system encourages the marriage of IT and business executives in planning and cost reductions

Vic Bhagat, Executive Vice President, Enterprise Business Solutions and Chief Information Officer of EMC Corporation

In this interview, Vic Bhagat, EVP and CIO of EMC Corporation, discusses World Class IT principle four, IT Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The logic and detailed set up of his role at EMC
  • Insights and techniques he learned from managing vendors at GE
  • How he conducts strategic planning to make it a more collaborative process for various silos under his leadership
  • His advice on preparing for CIO-Plus roles
  • Eye on the Trends: How large organizations are increasingly looking at CIOs to become more than “information officers” and help them grow and enable the business

Nuria Simo, CIO of Inter-American Development Bank

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at

    In this interview, Nuria Simo, CIO of Inter-American Development Bank, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • New Opportunities that can be leveraged through upcoming technologies
    • IT’s structure across multiple regions and countries
    • Importance of interacting with people on the field across different countries
    • Incorporating technologies that serve the 21st century consumer
    • Changing IT’s mindset to becoming customer centric
    • Focusing on improving collaboration and knowledge sharing capabilities
    • Eye on the Trends: Internet of Things; Analytics

    Karl Ulrich, CIBC Professor of Entrepreneurship and e-Commerce at the Wharton School of the University of Pennsylvania

    In this interview, Karl Ulrich discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

    • How despite its natural tie to creativity, innovation can be driven through structured processes, which he explains in his book, Innovation Tournaments
    • How the organizational structure, administration, and governance of innovation will be highly idiosyncratic to industry structure and firm dynamics
    • The differentiation between external and internal facing innovation, and how each type necessitates different attention
    • The five modes of the stage gate process that are crucial for new product development, and how to transition creative sparks into actionable opportunities
    • The five areas a manager should focus on to influence the culture of innovation: incentives and recognition, transparency of decision making, the physical arrangement of the workplace, the recruiting process, and the allowance for creative “slack time”
    • How measuring the success of innovation is, above all else, about creating economic value
    • The benefits and potential risks of engaging third parties in the innovation process- be it vendors or customers- and how the exercise of opening up innovation is only practical depending on the industry

    Bruce Hoffmeister, Global Chief Information Officer of Marriott International

    n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
    • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
    • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
    • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
    • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
    • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

    Kathy McElligott, CIO of McKesson

    In this interview, Kathy discusses the following issues with Metis Strategy:

    • The balance in a federated business model between shared services and independent business units
    • Interoperability in the healthcare industry
    • IT’s role in effectively using data analytics across the businesses/enterprise
    • Board service
    • Creation of technology hubs across the country to attract talent
    • Relationship between McKesson Ventures (VC), IT, McKesson business units and startups

    Mark Settle, Chief Information Officer of BMC Software

    In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor
    • How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company’s products
    • The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales
    • The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization
    • The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics
    • The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility

    Suren Gupta, EVP of Technology & Operations at Allstate Insurance Company

    In this interview, Suren Gupta, EVP of Technology & Operations of Allstate Insurance Company, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • The innovative ways in which Allstate has structured its organization to most effective facilitate a significant business transformation, specifically the various mechanisms used to capture and fund innovative ideas from the ground up
    • The various ways in which Stewart has built cross-functional capabilities to pull knowledge from the disparate functions of R&D, IT, and business, in a way that enables a greater understanding of the organization’s needs.
    • The importance of sourcing technologists that are first and foremost businesspeople when building talent
    • The challenges and opportunities Stewart identified when serving as the lead integrator of two merging companies with distinctive cultures and processes
    • Suren’s hesitance, throughout his career, to focus on getting to that “next level” and his prescribed alternative
    • The increasing importance of a flexible and effective organizational structure through which the key principles of operation, execution, enablement, development, innovation, and differentiation are supported
    • Eye on the Trends: The societal changes and possibilities that will come with leveraging data for wisdom, Allstate’s “innovation councils” composed of senior technology and business leaders with the purpose of bringing new ideas to life

    Susan Swart, CIO, International Monetary Fund

    In this interview, Susan Swart, CIO of the International Monetary Fund, discusses World Class IT Principle One, People, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Organization of the IT department given the broad purview of the IMF
    • Sought-after skills and qualities of IT team members
    • Creating a new ecosystem with the engagement of new partners
    • Her path as an executive and advice for women in the field
    • Mentoring programs and the importance of increasing the pool of potential female hires
    • Eye on the trends: AI in surveillance and natural language processing, Fintech, block chain

    Mike Capone, Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc.

    In this interview, Mike Capone discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The way in which ADP’s substantial data center consolidation has created savings on the bottom line and in their carbon footprint, improved processing speeds, and provided the opportunity for ADP to bolster their data security schemes
    • A discussion of “Smart-Shoring” and how viewing his organization as “Global IT” has allowed ADP to get the most out of all geographies it operates in
    • How ADP avoids the “rip and replace model” when approaching acquisitions and the accompanying IT integrations
    • The power of Web 2.0 through corporate blogging and Social CRM, which can lead to organic ideas and improved collaboration
    • How driving innovation through IT must be a process that marries the business leaders and technically talented innovators
    • How ADP has been operating as a “cloud computing” provider long before it become a hot topic in IT