Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Organizational Model

Mukul Kumar, Managing Director of the IT Practice at the Corporate Executive Board

In this interview, Mukul Kumar discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • The next generation of opportunities for transformational change
  • What makes effective senior leaders, in IT as well as the business
  • The fundamental importance of culture, and its effect on employee engagement
  • IT’s changing role in an economic downturn: IT’s primary responsibility is no longer internal cost cutting
  • Infrastructure’s role as a company’s productivity toolkit

Gopichand Katragadda, CTO of Tata Group

In this interview, Gopichand Katragadda, CTO of Tata Group, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role as the within Tata, and his mandate as the first CTO of the organization
  • The ways in which he has pursued the goal of shifting the organization to become one of the 10 most technologically innovative companies in the world
  • The structure he has set between members of his team at the group level and on a company-by-company level
  • Areas of innovation that he has pursued
  • The extent to which he has focused on the Indian market compared to the global market
  • His role at General Electric India’s technology center, and how he has leveraged talent processes in India across the global reach of the company
  • The rise of Indian education and his diverse set of hobbies including film, writing, and music development

Shamim Mohammad, SVP and CIO of CarMax

In this interview, Shamim Mohammad, Senior Vice President and Chief Information Officer of CarMax, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Online finance and home delivery as examples of digital transformation at CarMax
  • Co-location and product teams
  • Dev Ops’ role in innovation and execution
  • Product teams consist of individuals from across the company and are responsible for business outcomes
  • Open houses to showcase product teams’ work and current projects
  • Recruiting top IT talent for the digital transformation
  • “cloud first, mobile first” strategy
  • Key trends: block chain, machine learning, mobile, cloud

Rob Dowler, Corporate Chief Strategist and Assistant Deputy Minister Responsible for Enterprise Information Technology Strategy, Policy and Planning, E-government, Controllership and Excellence/Education for the Province of Ontario

In this interview, Rob Dowler discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a federated IT structure allows the organization to act vertically within business units- or ministries- as well as horizontally across the government
  • The mature strategic planning process the Government of Ontario employs in order to ensure the efficient use of tax-payer money
  • How hosting an “internal consulting function” allows the organization to flexibly allocate permanent employees within the government based on project needs at “whole-sale” cost
  • The importance of maintaining metrics in order to ensure the organization stays on course
  • The shift in desired skills of future employees, and how those employees should be prepared to be “great enablers of public service delivery”

Andre Mendes, Interim CEO of the Broadcast Board of Governors

In this interview, Andre Mendes, Interim CEO of the Broadcast Board of Governors, discusses World Class IT principle one, People, and principle two, Infrastructure, with Metis Strategy. Some of the topics discussed include:

  • The missions and goals of the Broadcasting Board of Governors
  • How BBG is able to get its information across in regimes where a free press is unavailable
  • How he measures success, and what kind of metrics he uses to determine whether progress is being made
  • How he leverages social media and “multi-directional” communication, and what roles those methods play in reaching the audience today
  • How he works with other agencies within the government and how they are able to coordinate their message
  • How his career path has led him to chief executive role, and how his previous CIO roles have prepared him for his current position

Tristan Boutros, COO at The New York Times

In this interview, Tristan Boutros, COO at The New York Times, discusses WorldClass IT Principle One, People, Principle Three, Project & Portfolio Management and Principle Four, IT and Business Partnerships. Some of the topics discussed include

  • Tristan’s role at The New York Times
  • The intersection between technology, product, and design
  • The creation of holistic portfolios and teams
  • Digital transformations internally and in consumer experiences
  • The changes in offered products as digital transformations occur
  • Organizational change in response to changing digital landscapes
  • Industry trends
  • Identifying skill sets for digital transformation
  • Discovery and Experimentation
  • Agile Project Management
  • Global team structure and communication
  • Eye on the trends: process driven leaders, enterprise level agile mindset, data driven insights

Rob Webb, Chief Information Officer of Hilton Worldwide

In this interview, Rob Webb discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How Hilton has worked through dramatic change in the past three years
  • The benefits of leveraging strategic sourcing partners in non-competitive areas such as infrastructure
  • Hilton’s approach to innovation
  • How to balance utilizing economies of scale while allowing different brands to operate independently
  • Exciting new technologies for the hospitality industry

Abe Lietz, CIO of Jenny Craig and Curves International

In this interview, Abe Lietz, CIO of Jenny Craig and Curves International, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The synergies between Jenny Craig and Curves and the effects of their merger
  • The role of IT at Jenny Craig and Curves encouraging collaboration between businesses
  • His responsibilities as CIO and VP of Service Operations
  • The unique technological demands of Jenny Craig and Curves’s core demographic
  • The implementation of e-business and mobile technology
  • The role of a CIO in a consumer facing context
  • Eye on the Trends: Data analytics to improve the experience and weight loss success, cloud based infrastructure, and bio-metric tracking

Jay Rogers, CEO of Local Motors

In this interview, Jay Rogers, CEO of Local Motors, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Local Motor’s micromanufacturing
  • The development of a bespoke community
  • The changes Local Motors provides in product development
  • Strategic partnerships with their clients
  • Jay’s history with entrepreneurship
  • The “waking hours” of artificial intelligence and what it means for traditional industries
  • Product education and its role in making the consumer ask, “Why do we care?”
  • The changes on the horizon for the automotive industry
  • Cars as upgradable hardware
  • Customers as the only force able to push back on the supply driven economy of the automotive industry

Joe AbiDaoud, Chief Information Officer of HudBay Minerals

In this interview, Joe AbiDaoud, Chief Information Officer of HudBay Minerals, discusses principle two, Infrastructure, principle three Project and Portfolio Management and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • A description of HudBay Minerals’ metals mining business and the impactful role technology plays in enabling the company’s push for growth
  • His priorities for the near term around perfecting their newly rolled out ERP, leveraging geological survey and discovery technology, as well as improving wireless communication for their many disparate operations
  • How, as a CIO in a new industry, Joe utilized a company-wide survey to understand the true perception of IT across the organization
  • The inclusive governance model that HudBay uses to ensure that all the right players are included in decision making
  • HudBay’s organizational structure that has a central CIO function, central architecture, and shared services for IT infrastructure
  • Eye on the trends: Technology that supports all mining operations, especially the geophysical exploration technology, growing ease and power of improved communications, and the further out potential for robotics to reduce costs amid rising fuel and labor costs