Forum on World Class IT - 299 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Organizational Model

Greg Fell, Chief Information Officer of Terex Corporation

In this interview, Greg Fell discusses principles three, Project & Portfolio Management, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • The process through which Terex transformed itself from a holding to an operating company, and how IT was central in driving and enabling that change
  • How, in this transformation, Greg essentially built the corporate IT function from the ground up
  • The successful implementation of an Enterprise Resource Planning (ERP) system by invoking heavy executive collaboration to make important strategic decisions
  • The importance of an IT leader to establish, nurture, and enhance relationships with other executives in order to ensure that IT is delivering on the business vision (and not on its own distinct vision)
  • The similarities and differences between leading IT at his previous post, Ford Motor Company, and Terex, a global manufacturer of large construction and other types of equipment
  • How he manages a “strong federated model” for his global IT team, and how Terex approaches Merger and Acquisitions
  • Eye on the trends: Consumer devices in the work place, mobility strategy, and allowing access to corporate data on personal devices

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Yasir Anwar, Senior VP, Head of Digital Technology, Macy’s

In this interview, Yasir Anwar, Senior VP, Head of Digital, Macy’s, discusses World Class IT principle one, People, principle two, Infrastructure, and principle three, Project & Portfolio Management, with Metis Strategy. Some of the topics discussed include:

  • Working across internal departments and with external partners to reach customer-centric goals
  • Advantages Macy’s has as a long-standing brand vs. competition from digital native organizations
  • Digital development to create the “omni customer” experience
  • Restructuring of the organization based on the customer’s journey—the use of “domains”
  • Macy’s Labs and the focus on entrepreneurship within the larger organization
  • Talent attraction

Jay Brodsky, Chief Information Officer of the Atlantic Media Company

In this interview, Jay Brodsky discusses principle 4 of World Class IT with Metis Strategy. Some of the topics discussed include

  • The unique dynamics of being a CIO at a media company
  • How to structure an IT department responsible for similar sub-divisions with very different needs
  • The way in which the role of CIO must straddle an IT position and a business position and the necessity of IT leaders to work with the business to translate their needs into IT reality
  • The wealth of opportunities and challenges that the internet and social media have presented to a traditional magazine, which has needed to be agile in staying relevant
  • The way in which Atlantic Media has tried to stay in touch with its customers amid a world of Google-filtered searches and other competition
  • The excitement around cloud computing and the possibilities it holds for the future of IT

Lee Congdon, Chief Information Officer of Red Hat

In this interview, Lee Congdon, Chief Information Officer of Red Hat, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The evolution of Lee’s responsibilities as a CIO within Red Hat, and the challenges of heading an engineer-dominant staff
  • The significance and direction of innovation within the IT department at Red Hat
  • How open-source, non-hierarchical organizations can flourish with the implementation of an Agile infrastructure
  • Eye on the Trends: The ever-increasing importance of cloud-computing and consumer based collaboration solutions

Michael Baresich, CIO of Ally Financial Inc

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

    In this interview, Michael Baresich, CIO of Ally Financial Inc, discusses World Class IT Principle One, People; Principle Four, IT and Business Partnerships; and Principle Five, External Partnerships. Some of the topics discussed include:

    • Importance of cross-functional team work to figure out product offerings
    • Keeping an eye out at various human interface platforms to integrate
    • Being involved with external partners to understand technology landscape
    • Incorporating technologies that serve the 21st century consumer
    • Glimpse into the importance of how IT affects decisions requiring acquisitions of companies
    • Strategic importance of being involved in Silicon Valley and Silicon Alley
    • Eye on the Trends: Human Machine Interface; Blockchain; Digital Assistants

    Joey Miller, Vice-President of Information Technology of Magna International

    In this interview, Joey Miller discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How a large corporation manages its structure when it is diverse both geographically and in its products and services
    • The need for multi-tiered governance in a multinational corporation that not only allows for flexibility to meet unique needs, but also provides the platform to leverage an extensive network of knowledge
    • The importance of synchronizing high level functions to ensure optimization of resources and to ignite improved performance
    • How a multinational corporation can remain connected and on the same page through the use of technology
    • How a fee-for-service IT billing system encourages the marriage of IT and business executives in planning and cost reductions

    Vic Bhagat, Executive Vice President, Enterprise Business Solutions and Chief Information Officer of EMC Corporation

    In this interview, Vic Bhagat, EVP and CIO of EMC Corporation, discusses World Class IT principle four, IT Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • The logic and detailed set up of his role at EMC
    • Insights and techniques he learned from managing vendors at GE
    • How he conducts strategic planning to make it a more collaborative process for various silos under his leadership
    • His advice on preparing for CIO-Plus roles
    • Eye on the Trends: How large organizations are increasingly looking at CIOs to become more than “information officers” and help them grow and enable the business

    Nuria Simo, CIO of Inter-American Development Bank

    This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

      In this interview, Nuria Simo, CIO of Inter-American Development Bank, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

      • New Opportunities that can be leveraged through upcoming technologies
      • IT’s structure across multiple regions and countries
      • Importance of interacting with people on the field across different countries
      • Incorporating technologies that serve the 21st century consumer
      • Changing IT’s mindset to becoming customer centric
      • Focusing on improving collaboration and knowledge sharing capabilities
      • Eye on the Trends: Internet of Things; Analytics

      Karl Ulrich, CIBC Professor of Entrepreneurship and e-Commerce at the Wharton School of the University of Pennsylvania

      In this interview, Karl Ulrich discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

      • How despite its natural tie to creativity, innovation can be driven through structured processes, which he explains in his book, Innovation Tournaments
      • How the organizational structure, administration, and governance of innovation will be highly idiosyncratic to industry structure and firm dynamics
      • The differentiation between external and internal facing innovation, and how each type necessitates different attention
      • The five modes of the stage gate process that are crucial for new product development, and how to transition creative sparks into actionable opportunities
      • The five areas a manager should focus on to influence the culture of innovation: incentives and recognition, transparency of decision making, the physical arrangement of the workplace, the recruiting process, and the allowance for creative “slack time”
      • How measuring the success of innovation is, above all else, about creating economic value
      • The benefits and potential risks of engaging third parties in the innovation process- be it vendors or customers- and how the exercise of opening up innovation is only practical depending on the industry