Forum on World Class IT - 299 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Outsourcing

Rob Webb, Chief Information Officer of Hilton Worldwide

In this interview, Rob Webb discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How Hilton has worked through dramatic change in the past three years
  • The benefits of leveraging strategic sourcing partners in non-competitive areas such as infrastructure
  • Hilton’s approach to innovation
  • How to balance utilizing economies of scale while allowing different brands to operate independently
  • Exciting new technologies for the hospitality industry

Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How the CIO role and IT fit into a very technical company
  • Qualcomm IT’s priorities
  • Norm’s long-term strategic mindset that is enable by a long tenure
  • Not outsourcing IT and still capturing equal efficiencies
  • Hiring and training for a balanced business-IT skill set
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

David Johns, Senior Vice President, Chief Information Officer, and Chief Shared Services Officer of Owens Corning

In this interview, David Johns, the Senior Vice President and Chief Information Officer of Owens Corning, a world leader in building materials and composite systems and solutions, discusses World Class IT principle two, Infrastructure, principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging shared services at Owens Corning
  • Global outsourcing for scalability, expertise, and cost control
  • IT’s emphasis on driving revenue
  • The “Bring Your Own Device” policy at Owens Corning
  • Innovation from the global IT team and increasingly tech-savvy workforce
  • Eye on the trends: How virtualization and cloud computing enable mobility, drive cost savings, and expedite deployment capabilities; the productivity gains from video; and consumerization of IT and David’s prediction that IT may eventually no longer provide devices to a company’s employees

Arthur Langer, Chariman and Founder of Workforce Opportunity Services

In this interview, Arthur Langer, Chairman and Founder of Workforce Opportunity Services, a nonprofit charitable organization that helps companies build strong talent pipelines through unique work-study programs, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the CIO role is evolving to become more strategic
  • The importance of articulating complex IT concepts in business terms to facilitate collaboration with the business
  • How IT can be categorized as drivers and support, with the latter a target for outsourcing
  • The origins of Workforce Opportunity Services and how they help major corporations fulfill their needs
  • The process by which Workforce Opportunity Services supplies talent to corporations
  • Eye on the trends: The increased role of IT as technology develops as a competitive advantage

Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

  • IT’s unique position to help solve business problems
  • Focusing on fundamentals, influence, and empathy in driving transformation
  • How Chris helped build a world class PMO, and how it now drives non-IT projects
  • The strong partnership between marketing and IT at Red Robin
  • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
  • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
  • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

Mike Nelson, Former SVP and Interim CIO at Sabre Holdings

In this interview, Mike Nelson discusses principle five of World Class IT with Metis Strategy. Some of the topics discussed include

  • The process of outsourcing one of the world’s largest distribution systems
  • The major challenges of outsourcing, including a loss in flexibility
  • Overcoming the “us” vs. “them” mentality with outsourcers
  • Creating a solid post-outsourcing culture
  • The fundamental importance of senior executive support for outsourcing initiatives

Rick Hopfer, CIO of Molina Healthcare

In this interview, Rick Hopfer, CIO of Molina Healthcare, discusses World Class IT Principle Two, Infrastructure; Principle Three, Project and Portfolio Management; and Principle 5, External Partnerships. Some of the topics discussed include:

  • Strategic planning for dramatic projected growth
  • Leveraging infrastructure
  • Smart sourcing
  • Nurturing innovation
  • Striking a balance on employee security issues
  • Eye on the Trends: Social, Mobile, and Cloud Analytics; DNA/ Genomics; IoT connectivity in healthcare in real time

Bob Willett, Chief Executive Officer of Best Buy International

In this interview, Bob Willett discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The critical role of technology in a multifaceted, geographically dispersed business as the key agent of change
  • The emerging trend of more CEOs coming from a CIO career path
  • The benefits to CEOs of involving their CIOs in all strategic decisions
  • How Best Buy uses Business Information Officers, which are evaluated on their respective businesses, rather than Information Technology Officers
  • The value of software residing in how it is used, rather than in what software is used
  • The importance of cultural fit when working with an external partner to provide value to the customer

Bob Willett, World Class IT Principle Five, External Partnerships, eSeminar with Bob Willett, CEO of Al Futtaim Group, and Former CIO of Best Buy and CEO of Best Buy International

This interview is the fifth in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews have been broadcast in sequential weeks, and in this conversation on principle five –External Partnerships, Bob Willett discusses the following ideas:

  • The lessons learned from having been a provider of outsourced services to the time when he was a user of them
  • The rationale and benefits of outsourcing the majority of the IT department
  • The benefits he sought and gained through outsourcing, and why reducing cost was not the number one priority
  • How Best Buy’s “Business Information Officers” served to translate business requirements to vendors
  • How best to evaluate external partners beyond just measuring SLAs

Bruce Besanko, EVP, Chief Financial Officer, & Chief Administrative Officer of OfficeMax

In this interview, Bruce Besanko discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How the most important thing in defining a relationship between a CFO and CIO is the establishment of communication and transparency to build trust
  • The four ways in which a CIO must demonstrate the value of a project
  • The multiple resources models IT can employ when structuring its staff
  • The important considerations when outsourcing
  • The potential pros and cons of the various reporting relationships between the CIO and the CFO vs. the COO vs. the CEO
  • The potential for the iPad and virtualization/cloud computing to provide agility to the workforce