Forum on World Class IT - 307 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Outsourcing

Bruce Parker, Former Chief Executive Officer of AirNet Systems and Managing Director of IT Management Group

In this interview, Bruce Parker discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a good CIO is well prepared to become a good CEO
  • Gaining the business’ trust in order to align and innovate
  • The keys to building successful relationships with external partners
  • How to build international teams and to expand into different regions with diverse cultures

David Richter, Vice President of IT Services, Infrastructure Solutions at Kimberly-Clark

In this interview, David Richter discusses two of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • Under what conditions Infrastructure Outsourcing is and is not an efficient solution
  • The conundrum of IT infrastructure: when things work well, infrastructure goes unnoticed
  • Business requirements as the starting point of infrastructure
  • Disaster recovery decisions, which need to be made at the highest level of the organization
  • IT’s responsibility to find a common language to communicate with the business

Karl Salnoske, Executive Vice President, Service Delivery, & Chief Information Officer of GXS

In this interview, Karl Salnoske discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The increasing importance of domain knowledge among IT employees
  • The importance of governance in any transformation program
  • Building a core competency around project management
  • The importance of closely managing outsourcing
  • The increasing usage of cloud computing and social media in business

Mark Settle, World Class IT Principle Two, Infrastructure, eSeminar with Mark Settle, Chief Information Officer of BMC Software

This interview is the second in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P2-Infrastructure, Mark Settle discusses the following issues with Metis Strategy

  • The emergence of Enterprise Architecture and Vendor Management Offices as major trends in Infrastructure
  • With each of the new opportunities that he has pursued, the steps Mark has taken to get his mind around the challenges that each infrastructure environment has entailed
  • The kinds of organizations that are more or less ripe for outsourcing infrastructure including the factors that CIOs should consider when weighing this option
  • The methods Mark has used to express the needs and activities related to Infrastructure to his business colleagues
  • Mark’s thoughts related to Cloud Computing and Virtualization

Nirup Krishnamurthy, Former EVP and CTO of The Northern Trust Company

Among other topics, Nirup discusses the following issues with Metis Strategy

  • Switching to global sourcing; how companies will source talent internationally in order to hire the best people for the job
  • The future of the CIO’s job
  • Maximizing the value of IT, whether at a company trying to get out of bankruptcy or at a world class bank
  • How to prepare an IT department for globalization
  • The future of infrastructure outsourcing

Phaneesh Murthy, CEO of iGATE Corporation

In this interview, Phaneesh Murthy discusses two of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • Structuring outsourcing contracts so that both sides have incentives to make the other side successful
  • Pricing by output rather than effort in order to increase productivity and efficiency
  • The virtual corporation of the future, which will focus on core competencies and outsource the rest of its activities
  • The need for the IT managers of the future to manage global contracts and commercial relationships within multiple cultures
  • Building IT roadmaps in order to achieve long-term end goals

Rob Tabb, VP and CIO of Ecolab

Among other topics, Rob discusses the following issues with Metis Strategy

  • The difficult process of turning strategic objectives into actionable steps
  • The process of turning IT staff into internal business consultants
  • The advantages of consolidating outsourcing vendors
  • Using proven methodologies to reduce costs and improve quality
  • The role of IT in facilitating international growth

Rob Webb, Chief Information Officer of Hilton Worldwide

In this interview, Rob Webb discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How Hilton has worked through dramatic change in the past three years
  • The benefits of leveraging strategic sourcing partners in non-competitive areas such as infrastructure
  • Hilton’s approach to innovation
  • How to balance utilizing economies of scale while allowing different brands to operate independently
  • Exciting new technologies for the hospitality industry

Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How the CIO role and IT fit into a very technical company
  • Qualcomm IT’s priorities
  • Norm’s long-term strategic mindset that is enable by a long tenure
  • Not outsourcing IT and still capturing equal efficiencies
  • Hiring and training for a balanced business-IT skill set
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

David Johns, Senior Vice President, Chief Information Officer, and Chief Shared Services Officer of Owens Corning

In this interview, David Johns, the Senior Vice President and Chief Information Officer of Owens Corning, a world leader in building materials and composite systems and solutions, discusses World Class IT principle two, Infrastructure, principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging shared services at Owens Corning
  • Global outsourcing for scalability, expertise, and cost control
  • IT’s emphasis on driving revenue
  • The “Bring Your Own Device” policy at Owens Corning
  • Innovation from the global IT team and increasingly tech-savvy workforce
  • Eye on the trends: How virtualization and cloud computing enable mobility, drive cost savings, and expedite deployment capabilities; the productivity gains from video; and consumerization of IT and David’s prediction that IT may eventually no longer provide devices to a company’s employees