Forum on World Class IT - 354 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Product Development

Shamim Mohammad, SVP and CIO of CarMax

In this interview, Shamim Mohammad, Senior Vice President and Chief Information Officer of CarMax, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Online finance and home delivery as examples of digital transformation at CarMax
  • Co-location and product teams
  • Dev Ops’ role in innovation and execution
  • Product teams consist of individuals from across the company and are responsible for business outcomes
  • Open houses to showcase product teams’ work and current projects
  • Recruiting top IT talent for the digital transformation
  • “cloud first, mobile first” strategy
  • Key trends: block chain, machine learning, mobile, cloud

Lee Congdon, Chief Information Officer of Red Hat

In this interview, Lee Congdon discusses principles two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • Red Hat IT’s priorities for the new fiscal year around business solution delivery, operations and process improvement, technology driven innovation, and capability growth
  • The close partnership IT has with product development as heavy users and beta testers of Red Hat products
  • The necessity of recognizing that IT is ultimately a service organization that should be business driven, and how establishing that culture earns trust from business partners
  • How he has organized his IT team to focus on innovation, most recently around telephony, consumer services, business intelligence, mobile technology, and developing a community support model
  • Eye on the trends:Consumerization of IT, rapid growth of mobile application and device capabilities, Software as a Service (SaaS) as a platform for faster and easier access to new technology, and the tremendous business opportunity for Red Hat in Cloud Computing and utility computing

Tristan Boutros, COO at The New York Times

In this interview, Tristan Boutros, COO at The New York Times, discusses WorldClass IT Principle One, People, Principle Three, Project & Portfolio Management and Principle Four, IT and Business Partnerships. Some of the topics discussed include

  • Tristan’s role at The New York Times
  • The intersection between technology, product, and design
  • The creation of holistic portfolios and teams
  • Digital transformations internally and in consumer experiences
  • The changes in offered products as digital transformations occur
  • Organizational change in response to changing digital landscapes
  • Industry trends
  • Identifying skill sets for digital transformation
  • Discovery and Experimentation
  • Agile Project Management
  • Global team structure and communication
  • Eye on the trends: process driven leaders, enterprise level agile mindset, data driven insights

Mark Settle, Chief Information Officer of BMC Software

In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor
  • How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company’s products
  • The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales
  • The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization
  • The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics
  • The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility

Jay Rogers, CEO of Local Motors

In this interview, Jay Rogers, CEO of Local Motors, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Local Motor’s micromanufacturing
  • The development of a bespoke community
  • The changes Local Motors provides in product development
  • Strategic partnerships with their clients
  • Jay’s history with entrepreneurship
  • The “waking hours” of artificial intelligence and what it means for traditional industries
  • Product education and its role in making the consumer ask, “Why do we care?”
  • The changes on the horizon for the automotive industry
  • Cars as upgradable hardware
  • Customers as the only force able to push back on the supply driven economy of the automotive industry

Naresh Shanker, Vice President and Chief Information Officer of Palm

In this interview, Naresh Shanker discusses principle three and principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His priorities for the foreseeable future around operational excellence, a successful merger with Hewlett-Packard, and the preparation for a launch of a new product portfolio
  • How consumer electronics have impacted commercial technologies, and the implications for the future
  • IT’s role in innovation at Palm
  • The benefits and challenges of being headquartered in Silicon Valley, with so many other IT executives to tap as resources
  • How IT can avoid being a bottleneck to project delivery and time-to-market through efficient processes

Bill Miller, SVP & CIO of NetApp

In this interview, Bill Miller, CIO & SVP of NetApp, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Bill’s role in NetApp’s transformation from a data storage to a data management company
  • NetApp’s internal product testing initiatives: Customer-1 and NetApp on NetApp
  • The development of NetApp’s Data Fabric for seamlessly managing data
  • The valuable feedback loop created when your CIO or IT peers are your customers
  • How a culture of fraternity and flexibility encourages innovation
  • The three topics on every CIO’s mind
  • The importance of civility and collaboration for successfully running an IT department in a tech organization
  • Pre-working the First 100 Days plan
  • Eye on the Trends: Companies utilizing a hybrid of cloud-based utilities; Pay-as-you-go cloud model

Richard Nolan, William Barclay Harding Professor Emeritus of Management of Technology at Harvard Business School, Philip M. Condit Endowed Chair in Business Administration at the University of Washington's School of Business

In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The three main eras of IT: DP, Micro, and Network
  • The emergence of digital natives
  • Realizing the vision of IT infrastructure becoming a universally available commodity
  • How IT is indispensable for product driven innovation
  • The necessity for new CIOs to understand the competitive strategy of their organization, the industry, their company’s culture, and the company’s ability to change

Jeff Pashalides, Head of Corporate at Sequoia Capital

In this interview, Jeff Pashalides, discusses World Class IT Principle One, People and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The symbiotic relationship between practitioners, the venture community, and the founding community
  • Sequoia’s CIO activities and events
  • Jeff’s insights into the importance of security, artificial intelligence, and the public cloud to CIOs
  • How Sequoia helps clients cut through the noise to see what is real
  • Strategies for the successful development and implementation of new technology
  • Two things enterprise technology can learn from consumer technology
  • Eye on the trends: cloud security, focus on talent

John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
  • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
  • How certain portions of marketing report to IT, and the advantages this relationship entails
  • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
  • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are