Forum on World Class IT - 307 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Product Development

Mark Settle, Chief Information Officer of BMC Software

In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor
  • How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company’s products
  • The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales
  • The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization
  • The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics
  • The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility

Jay Rogers, CEO of Local Motors

In this interview, Jay Rogers, CEO of Local Motors, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Local Motor’s micromanufacturing
  • The development of a bespoke community
  • The changes Local Motors provides in product development
  • Strategic partnerships with their clients
  • Jay’s history with entrepreneurship
  • The “waking hours” of artificial intelligence and what it means for traditional industries
  • Product education and its role in making the consumer ask, “Why do we care?”
  • The changes on the horizon for the automotive industry
  • Cars as upgradable hardware
  • Customers as the only force able to push back on the supply driven economy of the automotive industry

Naresh Shanker, Vice President and Chief Information Officer of Palm

In this interview, Naresh Shanker discusses principle three and principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His priorities for the foreseeable future around operational excellence, a successful merger with Hewlett-Packard, and the preparation for a launch of a new product portfolio
  • How consumer electronics have impacted commercial technologies, and the implications for the future
  • IT’s role in innovation at Palm
  • The benefits and challenges of being headquartered in Silicon Valley, with so many other IT executives to tap as resources
  • How IT can avoid being a bottleneck to project delivery and time-to-market through efficient processes

Bill Miller, SVP & CIO of NetApp

In this interview, Bill Miller, CIO & SVP of NetApp, discusses World Class IT Principle One, People, Principle Two, IT Infrastructure, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Bill’s role in NetApp’s transformation from a data storage to a data management company
  • NetApp’s internal product testing initiatives: Customer-1 and NetApp on NetApp
  • The development of NetApp’s Data Fabric for seamlessly managing data
  • The valuable feedback loop created when your CIO or IT peers are your customers
  • How a culture of fraternity and flexibility encourages innovation
  • The three topics on every CIO’s mind
  • The importance of civility and collaboration for successfully running an IT department in a tech organization
  • Pre-working the First 100 Days plan
  • Eye on the Trends: Companies utilizing a hybrid of cloud-based utilities; Pay-as-you-go cloud model

Richard Nolan, William Barclay Harding Professor Emeritus of Management of Technology at Harvard Business School, Philip M. Condit Endowed Chair in Business Administration at the University of Washington's School of Business

In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The three main eras of IT: DP, Micro, and Network
  • The emergence of digital natives
  • Realizing the vision of IT infrastructure becoming a universally available commodity
  • How IT is indispensable for product driven innovation
  • The necessity for new CIOs to understand the competitive strategy of their organization, the industry, their company’s culture, and the company’s ability to change

Jeff Pashalides, Head of Corporate at Sequoia Capital

In this interview, Jeff Pashalides, discusses World Class IT Principle One, People and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The symbiotic relationship between practitioners, the venture community, and the founding community
  • Sequoia’s CIO activities and events
  • Jeff’s insights into the importance of security, artificial intelligence, and the public cloud to CIOs
  • How Sequoia helps clients cut through the noise to see what is real
  • Strategies for the successful development and implementation of new technology
  • Two things enterprise technology can learn from consumer technology
  • Eye on the trends: cloud security, focus on talent

John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
  • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
  • How certain portions of marketing report to IT, and the advantages this relationship entails
  • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
  • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are

Michael Blake, Chief Information Officer of Hyatt Hotels Corporation

In this interview, Michael Blake, Chief Information Officer of Hyatt Hotels Corporation, discusses World Class IT principle two, Infrastructure, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Michael’s role in the organization and his major goals
  • IT’s growing role in the hospitality industry
  • Creating an ecosystem of partners that allows Hyatt to align with leading edge product offerings
  • The shift in skills as a result of forming the ecosystem of partners, with a greater emphasis on business analysis and vendor management
  • Eye on the Trends: Cloud computing and how it can help Hyatt capture economies of scale, despite having fewer properties than their main competitors. Mobility and how it can bring capabilities that ultimately improves the customer experience

Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft

In this interview, Tony Scott, Corporate Vice President and Chief Information Officer of Microsoft, discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The genesis of Microsoft IT’s transformation to align to business processes
  • How IT must go beyond collaboration and digitally connect the organization across business units
  • How Microsoft employs an IT transformation method referred to as “GET”
  • The new skills that need to be promoted as a result of the transformation
  • Eye on the Trends: Cloud computing and how it facilitates the digital process journey Microsoft is undertaking through improved scalability and flexibility

Jim Whitehurst, Chief Executive Officer and President of Red Hat, Inc.

In this interview, Jim Whitehurst, the Chief Executive Officer and President of Red Hat, Inc., discusses World Class IT principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • How open source enables constituents to contribute and make significant improvements to products
  • How a good deal of innovation in IT comes from users
  • How Red Hat acts as a catalyst of communities, and seeks to influence as opposed to manage
  • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
  • How Red Hat seeks to engage and collaborate with leading edge companies