Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Product Development

Gopichand Katragadda, CTO of Tata Group

In this interview, Gopichand Katragadda, CTO of Tata Group, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role as the within Tata, and his mandate as the first CTO of the organization
  • The ways in which he has pursued the goal of shifting the organization to become one of the 10 most technologically innovative companies in the world
  • The structure he has set between members of his team at the group level and on a company-by-company level
  • Areas of innovation that he has pursued
  • The extent to which he has focused on the Indian market compared to the global market
  • His role at General Electric India’s technology center, and how he has leveraged talent processes in India across the global reach of the company
  • The rise of Indian education and his diverse set of hobbies including film, writing, and music development

Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Ron Ross, Fellow of the National Institute of Standards and Technology

    In this interview, Ron Ross, Fellow at the National Institute of Standards and Technology, discusses World Class IT Principle Two, Infrastructure and Principle Five, External Partnerships. Some of the topics discussed include:

    • His organization, the National Institute of Standards and Technology, and his role within it
    • The paradigm shift in the complexity of technology and our ability to protect it
    • How the Internet of Things complicates the security problems already in place
    • NIST’s publication – Systems Security Engineering: An Integrated Approach to Building Trustworthy Resilient Systems
    • Who NIST engages for their publications and how they engage with their partners
    • TACIT Security – Threats, Assets, Complexity, Integration, and Trustworthiness
    • How people-centric security problems can be better addressed
    • The role that business continuity and disaster recovery plans play in security
    • Building security into systems to increase the level of confidence in systems

    Shamim Mohammad, SVP and CIO of CarMax

    In this interview, Shamim Mohammad, Senior Vice President and Chief Information Officer of CarMax, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • Online finance and home delivery as examples of digital transformation at CarMax
    • Co-location and product teams
    • Dev Ops’ role in innovation and execution
    • Product teams consist of individuals from across the company and are responsible for business outcomes
    • Open houses to showcase product teams’ work and current projects
    • Recruiting top IT talent for the digital transformation
    • “cloud first, mobile first” strategy
    • Key trends: block chain, machine learning, mobile, cloud

    Lee Congdon, Chief Information Officer of Red Hat

    In this interview, Lee Congdon discusses principles two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

    • Red Hat IT’s priorities for the new fiscal year around business solution delivery, operations and process improvement, technology driven innovation, and capability growth
    • The close partnership IT has with product development as heavy users and beta testers of Red Hat products
    • The necessity of recognizing that IT is ultimately a service organization that should be business driven, and how establishing that culture earns trust from business partners
    • How he has organized his IT team to focus on innovation, most recently around telephony, consumer services, business intelligence, mobile technology, and developing a community support model
    • Eye on the trends:Consumerization of IT, rapid growth of mobile application and device capabilities, Software as a Service (SaaS) as a platform for faster and easier access to new technology, and the tremendous business opportunity for Red Hat in Cloud Computing and utility computing

    Tristan Boutros, COO at The New York Times

    In this interview, Tristan Boutros, COO at The New York Times, discusses WorldClass IT Principle One, People, Principle Three, Project & Portfolio Management and Principle Four, IT and Business Partnerships. Some of the topics discussed include

    • Tristan’s role at The New York Times
    • The intersection between technology, product, and design
    • The creation of holistic portfolios and teams
    • Digital transformations internally and in consumer experiences
    • The changes in offered products as digital transformations occur
    • Organizational change in response to changing digital landscapes
    • Industry trends
    • Identifying skill sets for digital transformation
    • Discovery and Experimentation
    • Agile Project Management
    • Global team structure and communication
    • Eye on the trends: process driven leaders, enterprise level agile mindset, data driven insights

    Mark Settle, Chief Information Officer of BMC Software

    In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor
    • How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company’s products
    • The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales
    • The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization
    • The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics
    • The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility

    Jay Rogers, CEO of Local Motors

    In this interview, Jay Rogers, CEO of Local Motors, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Local Motor’s micromanufacturing
    • The development of a bespoke community
    • The changes Local Motors provides in product development
    • Strategic partnerships with their clients
    • Jay’s history with entrepreneurship
    • The “waking hours” of artificial intelligence and what it means for traditional industries
    • Product education and its role in making the consumer ask, “Why do we care?”
    • The changes on the horizon for the automotive industry
    • Cars as upgradable hardware
    • Customers as the only force able to push back on the supply driven economy of the automotive industry

    Naresh Shanker, Vice President and Chief Information Officer of Palm

    In this interview, Naresh Shanker discusses principle three and principle four of World Class IT with Metis Strategy. Some of the topics discussed include

    • His priorities for the foreseeable future around operational excellence, a successful merger with Hewlett-Packard, and the preparation for a launch of a new product portfolio
    • How consumer electronics have impacted commercial technologies, and the implications for the future
    • IT’s role in innovation at Palm
    • The benefits and challenges of being headquartered in Silicon Valley, with so many other IT executives to tap as resources
    • How IT can avoid being a bottleneck to project delivery and time-to-market through efficient processes

    Richard Nolan, William Barclay Harding Professor Emeritus of Management of Technology at Harvard Business School, Philip M. Condit Endowed Chair in Business Administration at the University of Washington's School of Business

    In this interview, Richard Nolan discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The three main eras of IT: DP, Micro, and Network
    • The emergence of digital natives
    • Realizing the vision of IT infrastructure becoming a universally available commodity
    • How IT is indispensable for product driven innovation
    • The necessity for new CIOs to understand the competitive strategy of their organization, the industry, their company’s culture, and the company’s ability to change