Forum on World Class IT - 337 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Role of CIO

Vic Bhagat, Chief Information Officer Global Growth & Operations of General Electric

In this interview, Vic Bhagat, Chief Information Officer of General Electric’s Global Growth and Operations Organization discusses principle one, People, principle four, IT-Business Partnerships, and principle five, External Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Vic’s role and IT enabling growth at GE
  • IT innovation at GE and the culture of innovation
  • Sharing global best practices while maintaining local relevance
  • The balance of innovation and security, risk management, and governance
  • GE’s “onshoring”/”smart-shoring” of IT domain knowledge
  • The future of the IT leader
  • IT metrics and the focus on business process improvement
  • Eye on the trends: Omnipresent information and the capability of sending IT solutions to anywhere at any time, hyper-intelligence and how analytics can bring the decision support system to a whole new level, and the need to give ample attention to the entire user experience in order to ensure stickiness

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare

Andi Karaboutis, Vice President of Technology and Business Solutions of Biogen

In this interview, Andi Karaboutis, Vice President of Technology and Business Solutions of Biogen, discusses World Class IT principle one, People, principle four, and IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Her new role as the Vice President of Technology and Business Solutions at Biogen
  • How she has gone from a CIO to a Beyond-CIO role in a new industry, and how others could follow
  • The role of traditional education in her history, at Biogen, and within the industry
  • Her innovation mandate and how she plans resources to develop innovative ideas
  • Her recent appointment to the board of Advance Auto Parts, and how she became board-ready as an IT leader
  • Her working relationship with Biogen’s new CIO (Matt Griffiths) and how he she works with the CIO

Keith Collins, EVP and CIO, SAS Institute, Inc.

In this interview, Keith Collins, CIO of SAS Institute, discusses World Class IT Principle Two, Infrastructure and World Class IT Principle Four, IT and Business Partnerships. Some of the topics discussed include:

• Orienting IT towards value
• Differentiating IT within a company whose business is technology
• The transformation and evolution taking place in the data analytics space
• Perspectives on the cloud first strategy
• Being “Customer Zero”
• Internal and external security concerns
• Eye on the trends: sensor-enabled IoT; the continued use of data to provide a holistic view in order to improve companies’ forecasts and decision-making

Charlie Feld (Special Series Part 1 of 2), CEO of The Feld Group

In this interview, Charlie Feld, Founder and CEO of The Feld Group, an IT leadership development firm, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • His career path as a CIO Hall of Famer
  • The “blind spot” that many executives have for IT
  • The history and transformation of IT and the CIO role
  • Customer-focused IT
  • The skill sets for the future IT leader
  • Eye on the trends: The evolution of the CIO into a strategic business leader

Kevin Hart, EVP and CTO of Cox Communications

In this interview, Kevin Hart, Executive Vice President and Chief Technology Officer of Cox Communications, the third-largest cable entertainment and broadband services provider in the country, discusses World Class IT principle one, People, principle three, Project and Portfolio, and principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness of his role at CTO at Cox
  • His first 100 days plan for his CTO role
  • How he has implemented a faster pace of innovation within technology at Cox, in order to compete within the rapidly-evolving video entertainment market
  • Eye on the Trends: Aligning IT initiatives with overall business goals at firms through evolving roles of the CIOs and CTO, and the steps Ken has undertaken to institutionalize formalized training programs such as CIO University

Angela Yochem, Global Chief Information Officer for BDP International

In this interview, Angela Yochem, Global CIO at BDP International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The unique learning experiences she gained at BDP by virtue of being a global company with close ties to the global economy and marketplace
  • Angela’s rise to becoming a Board-level CIO and the unique advantages that can be gained from serving as a member of a Board of Directors
  • The historical reasons behind why CIOs haven’t traditionally served on Boards and her advice for other CIOs who wish to become Board-ready
  • The current state of women in IT, it’s potential growth and her concerns for the future
  • The unique advantages she gained from her non-traditional background with an undergraduate degree in Music
  • Eye on the Trends: The increasing impact of technology in companies and how the recognition of that fact is causing Boards to seek out CIOs

Mark Dajani, Senior Vice President and Chief Information Officer of Mondelez International

In this interview, Mark Dajani, Chief Information Officer at Mondelez International, discusses World Class IT principle one, People, principle two, Infrastructure, Principle four, and IT & Business Partnerships, and Principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Background on Mondelez International
  • His role as Chief Information Officer and his area of purview
  • The responsibility of processes in Mark’s CIO role and how he proactively added that role to his set of responsibilities
  • How he organizes his team
  • The external focus of IT and ways in which he has tuned his organization to be customer-centric
  • His views on Chief Digital Officers and how digital responsibility should be leveraged within an organization
  • The focus on innovation and how he ensures the innovation process at the organization
  • Some thoughts about how organizations can change their infrastructure to realize higher benefits
  • Ensuring a strong infrastructure floor to ensure that legacy technology doesn’t get in the way
  • How he manages change management to prepare the organization for new areas

Norm Fjeldheim, CIO and Head of Global Facilities of Illumina

In this interview, Norm Fjeldheim, CIO and Head of Global Facilities at Illumina, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • Illumina’s role in improving health
  • Multiple management and organizational roles for CIOs
  • Importance of technology to drive strategic decisions
  • Cyber security
  • Marriage of technology and facilities
  • Collaboration between employees and divisions
  • Eye on the Trends: DevOps Model