Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Role of CIO

Bill Krivoshik, Chief Information Officer of Marsh & McLennan

In this interview, Bill Krivoshik discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The rationale for establishing the corporate CIO position at Marsh and McLennan Companies, which now oversees MMC’s substantially sized five operating companies
  • How coordinating the agendas of the five operating companies’ CIOs has enabled MMC to consolidate data centers, leverage vendor relationships, enable knowledge management and cooperation across the horizontal structure, as well as avoid double work on application development
  • The delicate balance that a corporate CIO with a centralized IT department must maintain between leveraging scale and the risk of destroying advantages from having technology that is close to the unique businesses and their customers
  • How lowering technology spend on operational costs should go both towards the bottom line and towards building technologies that will provide competitive advantages
  • The evolving role of the CIO and how the possession of business acumen will differentiate those that aim to succeed through good and bad financial times

Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

  • IT’s unique position to help solve business problems
  • Focusing on fundamentals, influence, and empathy in driving transformation
  • How Chris helped build a world class PMO, and how it now drives non-IT projects
  • The strong partnership between marketing and IT at Red Robin
  • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
  • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
  • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

Tracey Rothenberger, Executive Vice President and Chief Operating Officer of Ricoh Americas Corporation

In this interview, Tracey Rothenberger, Executive Vice President and Chief Operating Officer of Ricoh Americas Corporation, a multinational imaging and electronics company, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • The role and evolution of the role of CIOs and COOs
  • The advantages gained as a C-level executive from having a CIOs perspective
  • The importance of strategy to being a successful leader
  • The role of social media both internally and externally in a company
  • Eye on the Trends:The growth of smartphones and tablets and their impact on augmented reality’s presence and power in marketing

Gerri Martin-Flickinger, CIO of Adobe

In this interview, Gerri Martin-Flickinger, CIO of Adobe, discusses World Class IT principle one, people, two, infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Adobe’s transformation into becoming cloud-centric
  • The ways in which she engages Adobe’s customer set
  • Changing skillsets needed in technology leadership
  • Benefits of her association to the venture capital community
  • Eye on the Trends: Technology integration, identity management, and the unification of user experience

Rick Hopfer, CIO of Molina Healthcare

In this interview, Rick Hopfer, CIO of Molina Healthcare, discusses World Class IT Principle Two, Infrastructure; Principle Three, Project and Portfolio Management; and Principle 5, External Partnerships. Some of the topics discussed include:

  • Strategic planning for dramatic projected growth
  • Leveraging infrastructure
  • Smart sourcing
  • Nurturing innovation
  • Striking a balance on employee security issues
  • Eye on the Trends: Social, Mobile, and Cloud Analytics; DNA/ Genomics; IoT connectivity in healthcare in real time

Bruce Parker, Former Chief Executive Officer of AirNet Systems and Managing Director of IT Management Group

In this interview, Bruce Parker discusses three of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a good CIO is well prepared to become a good CEO
  • Gaining the business’ trust in order to align and innovate
  • The keys to building successful relationships with external partners
  • How to build international teams and to expand into different regions with diverse cultures

Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership

In this interview, Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How the role of the CIO has evolved over the years
  • The genesis of Martha’s book The CIO Paradox
  • The characteristics of successful contemporary CIOs
  • How CIOs will need to focus on developing and obtaining individuals with both business and technical expertise for their teams
  • Eye on the Trends: The need to meet consumer technology demands and the increased focus on data analytics.

Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services

In this interview, Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • What technology trends Rob is keen to leverage in the next 3-4 years
  • The evolution of Rob’s responsibilities as a CIO within FedEx, and the benefits of having a position dedicated solely to the pursuits of IT advancement and development
  • The significance of board level access for CIOs within organizations
  • Rob’s personal ideology of engagement over complacency in a leadership position within IT
  • Eye on the Trends: The increasing importance of the connection between physical and digital networks, and the resulting innovations derived from the intersection of these two networks

Stephanie von Friedeburg, CIO of World Bank Group

In this interview, Stephanie von Friedeburg, CIO of the World Bank Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Roles and Responsibilities within the World Bank Group
  • The challenges of collaboration within a very diverse set of employees
  • Her path to IT leadership without traditional education in the area
  • Cloud, and the way in which security at the World Bank addresses those technology trends
  • What she’s gained by being at “board level” within the bank and advising with Box.Org
  • Eye on the Trends: Data, and the digitization and structuring of existing data

Diana McKenzie, CIO of Workday

In this interview, Diana McKenzie, CIO of Workday, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How prior experience as a Workday customer has helped her transition into her role as the CIO
  • Her thoughts on the evolving responsibilities of today’s CIO
  • Tying enterprise architecture and microservices to empower business partners and stakeholders
  • How technology advancement has driven collaboration among Workday’s C-suite executives
  • IT’s role in prospecting emerging technologies to create competitive advantage for the organization
  • A glimpse into the priorities and strategic plans of the team she leads at Workday
  • Eye on the Trends:Big Data, Analytics, Virtual Personal Assistants