Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Role of CIO

Rob Austin and Richard Nolan, Authors of The Adventures of an IT Leader

In this interview, Rob Austin and Richard Nolan discuss their book “The Adventures of an IT Leader” with Metis Strategy. Some of the topics discussed include

  • How a functioning narrative can engage the generation of digital natives to absorb important challenges that a new CIO must prepare for
  • The evolution of IT into a more strategic and critical role than in the past
  • How the CIO truly holds a business management position
  • The importance of a CEO treating IT as a participative, rather than as a spectator sport
  • How the book has found resonance with many CIO leaders as an accurate and telling depiction of their everyday life

Gaurav Dhillon, Chief Executive Officer of SnapLogic

In this interview, Gaurav Dhillon, the Chief Executive Officer of SnapLogic, an enterprise application and data integration software development company, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • Technologies and capabilities that are ripe for the Cloud
  • SnapLogic’s strategic advisor CIO Council
  • The criticality of integrating technologies and capabilities
  • Embracing the changing technology landscape
  • CIO as the Chief Integration Officer
  • Companies’ need for data scientists
  • Eye on the Trends: The potential of leveraging the Cloud and Big Data together, the potential to access customers and employees in new ways through mobile technologies, and how Analytics will evolve from Business Intelligence to influence everything from pricing, to fraud detection, to product optimization

Patty Morrison, Executive Vice President of Customer Care Shared Services and Chief Information Officer of Cardinal Health

In this interview, Patty Morrison, EVP and CIO of Cardinal Health, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The ways Patty’s experiences as a CIO have lent themselves to taking on additional roles in a customer facing business
  • The importance of having reliable and effective teams from direct reports down to below management levels to be an effective and successful “CIO plus”
  • The learnings from participating as a member of a Board of Directors and the value added to the Board from having a CIO’s perspective
  • The importance of analytics and the ways in which an IT department can include analytics as a core competency to further drive growth and success of a company through the IT team’s work
  • Eye on the Trends: The growing importance of and focus on speed – the various software and methodologies being developed with the aim of increasing speed of delivery and support as a driver of strategic growth

Jim Dubois, CIO of Microsoft

In this interview, Jim Dubois, CIO of Microsoft, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role and how he prepared for his role as an interim CIO
  • How he drove progress during his initial time as CIO
  • How he ensured that IT was on the same page with business units from a strategic standpoint
  • The changes that are reflected in the way IT now does its work
  • As CIO he acts as an initial customer to his organization, and how he can lend an empathetic ear to other customers of Microsoft
  • Some of the ways that the IT organization is able to work across multiple levels of the organization
  • The strategic roadmap for the future at Microsoft (including the ongoing integration with Nokia, as well as the move to a subscription basis for major Microsoft products)
  • Advice on how to move from an interim CIO to a full time fit for the position
  • Balancing innovation and security with his background as Chief Information Security Officer for Microsoft
  • Eye on the Trends: Big Data, Machine learning, BYOD capabilities, Digitization

David Thompson, EVP, Global Operations and Technology, CIO of Western Union

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

    In this interview, David Thompson, Executive Vice President of Global Operations and Technology and the Chief Information Officer at The Western Union Company, discusses World Class IT Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • Approaches to safeguarding company data
    • Building partnerships to facilitate innovation
    • The role IT plays in enhancing customer experience and supporting the engineering team’s new technologies
    • Increasing significance of omnichannel experience in financial services
    • Real time risk assessment tools used to address changing regulations

    Sheleen Quish, VP and CIO of Ameristar Casinos

    In this interview, Sheleen Quish discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • IT’s role as the critical toolbox to be successful and to drive positive change, process re-engineering, and improvements across the business
    • The importance of selling your team on your particular philosophy of IT management
    • The necessity of showing IT that the business is not the enemy, but the reason IT exists
    • Key steps to take as a new CIO
    • How and when to undertake infrastructure upgrades

    Asiff Hirji, Partner at TPG Capital, Former President, COO, & CIO of TD Ameritrade

    In this interview, Asiff Hirji, Partner at TPG Capital and Former President, COO, & CIO of TD Ameritrade, discusses World Class IT principle one, People, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • A career progression from application developer to business leader
    • The technical and business challenges to address through a merger
    • The importance of attracting, retaining, and developing the best talent
    • How vendors should articulate value to CIOs
    • Eye on the Trends: how to transform a business model through technology, and companies’ ability to position themselves amid technology change- such as cloud computing

    Gary Beach, Publisher Emeritus of CIO Magazine

    In this interview, Gary Beach, publisher emeritus of CIO magazine, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

    • Discussion of Gary Beach’s bestselling book, The U.S. Technology Skills Gap, and the need for America to produce more IT talent
    • The technology skill gap in America, and potential education solutions to resolve the problem
    • The growing importance of emerging MOOCs, and their necessary emphasis on STEM subjects
    • The state of the CIO today in comparison to the last five years, and the stagnation of business perception of IT
    • Eye on the Trends:Positive potential of big data mining in relation to customer happiness and product development; downside of this data cache from the security point of view

    Mark Sunday, CIO of Oracle

    In this interview, Mark Sunday, CIO of Oracle, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • His role and the areas under his purview within Oracle
    • The culture of being within a major technology company within the IT department
    • The way in which he tests and integrates new solutions to give feedback to other parts of the organization
    • As CIO how he acts as an initial customer to his organization, and how he can lend an empathetic ear to other customers of Oracle
    • Strategic priorities for the future
    • His service on the boards of a variety of other organizations
    • The digital transformation and how the role of CIO should play a strategic role in this area
    • Pushing the innovation agenda and how he has balanced security against innovative activities
    • Eye on the Trends: Crowdsourcing, Crowdfunding, the Internet of Things, and Big Data

    Terry West, SVP and CIO, Performance Food Group

    In this interview, Terry West, Senior Vice President and CIO of the Performance Food Group, discusses World Class IT Principle Two, Infrastructure and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • The hybrid model of IT organization at Performance Food Group
    • PFG’s transformation from a private equity owned company to going public
    • How IT prepared PFG to meet compliance regulations and go public
    • Simplifying and standardizing business processes and systems
    • Using technology to enhance the customer experience
    • Eye on the trends: Internet of Things, cloud services, analytics