Forum on World Class IT - 329 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Role of CIO

David McCue, Corporate Vice President and Chief Information Officer of Computer Science Corp (CSC)

In this interview, David McCue, Chief Information Officer of Computer Science Corporation (CSC), a $16 billion provider of information technology and professional services to governments and commercial enterprises. discusses World Class IT principle two, Infrastructure, principle three, Project Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • David’s role and responsibilities as Global CIO and Corporate Vice President
  • CSC’s three-legged approach to global governance
  • Standardizing around process, not technology, and deploying global solutions
  • Methods for effective best practice sharing
  • Approaching the role of CIO from a business perspective
  • Eye on the trends: Mobility, and how it enables individuals to be able to do anything, anytime and anywhere; analytics that enable seeing data in large amounts, and how it enables near real-time answers to business queries; and the importance of security in terms of protecting intellectual property so as to maintain a competitive advantage

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Andi Karaboutis, Vice President and Global Chief Information Officer of Dell

In this interview, Andi Karaboutis, VP and Global CIO of Dell, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the recent privatization has manifested itself in Dell and Dell’s IT development
  • How the IT department changed to support Dell’s migration to a solution-based business from a hardware centric business
  • The unique advantages of serving as a CIO in a technology company and the steps Andi and her team took to leverage these advantages
  • How the IT team at Dell is both internally and externally focused, and the benefits this practice has brought to the Dell enterprise
  • The close partnership between the CIO and CMO and how the customer-centric mentality at Dell helps facilitate understanding among the leadership team
  • How Andi manages social media both internally and externally
  • How Andi’s background in the automobile industry contributed to her success and shaped her as a Chief Information Officer
  • Eye on the Trends: How the combination of analytics and the Internet of Things presents great opportunities and potential benefits across different industries

Roger Gurnani, Chief Information and Technology Architect of Verizon Communications

In this interview, Roger Gurnani, Chief Information and Technology Architect of Verizon Communications, discusses World Class IT principle one, People, and principle two, Infrastructure. Some of the topics discussed include:

  • What his title of Chief Information and Technology Architect encompasses
  • His strategic imperatives that he and his team are pursuing
  • The digital revolution and how he has handled the pace of change within the organization
  • ThinkSpace and the Internet of Things within Verizon
  • His career path and his experience within multiple areas of Verizon’s large organization
  • How talent management is undertaken at the organization
  • Eye on the Trends: Digital, Cloud Technology, 5G Wireless Technology

Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP

In this interview, Terry Bradwell, Chief Enterprise Strategy and Innovation Officer of AARP, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Terry’s role as AARP’s chief enterprise strategy and innovation officert
  • AARP’s innovation lab
  • Driving an IT team to “be” the business, not only support the business
  • AARP’s Formula for innovation: Innovation= Culture + Process
  • Why CIOs make great strategy leaders
  • AARP’s mission to close the digital literacy gap
  • AARP’s broad ecosystem of external partners

Richard Hunter and George Westerman, Authors of 'The Real Business of IT'

In this interview, Richard Hunter and George Westerman discuss their book “The Real Business of IT” with Metis Strategy. Some of the topics discussed include:

  • The “Value Path” of establishing sound communication between CIOs and the business
  • The importance of explaining how technology can deliver value to the business, as opposed to just explaining the technology itself, when CIOs are communicated with business partners
  • “Value Traps”, and how subtle missteps in communicating with the business can send the wrong message
  • The relevance of a CIO being a technologist or not, and the advantages of a new CIO coming from outside of IT
  • The IT “Virtuous Cycle”, and how focusing on addressing needs identification, transparent oversight, process and organization change, and application development solution delivery should be top priorities for CIOs
  • The authors’ thoughts on emerging trends in IT

Arthur Langer, Chariman and Founder of Workforce Opportunity Services

In this interview, Arthur Langer, Chairman and Founder of Workforce Opportunity Services, a nonprofit charitable organization that helps companies build strong talent pipelines through unique work-study programs, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the CIO role is evolving to become more strategic
  • The importance of articulating complex IT concepts in business terms to facilitate collaboration with the business
  • How IT can be categorized as drivers and support, with the latter a target for outsourcing
  • The origins of Workforce Opportunity Services and how they help major corporations fulfill their needs
  • The process by which Workforce Opportunity Services supplies talent to corporations
  • Eye on the trends: The increased role of IT as technology develops as a competitive advantage

Ken Venner, Chief Information Officer of SpaceX

In this interview, Ken Venner, Chief Information Officer of SpaceX, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The need for business units and IT departments to communicate with and understand each other
  • The strategies he undertook to build a resilient IT workflow structure needed in a lean organization like SpaceX
  • Working with Elon Musk and deriving value and insights from other companies in his portfolio
  • The unique challenge of blue-printing and institutionalizing a CIO office at a dynamic organization like SpaceX
  • Eye on the Trends:Because of security regulations for aerospace companies, SpaceX aims to achieve efficiency and scale by vertically integrating all processes and maintaining full ownership of any solutions developed

Matt Carey, Executive Vice President and Chief Information Officer of The Home Depot

In this interview, Matt Carey, EVP and CIO of The Home Depot, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Matt’s role at Home Depot and the steps Home Depot has taken to improve its technology preparedness since he joined
  • How Home Depot used technology to transform itself to a customer-centric retailer despite the global economic downturn of 2007 and 2008
  • How Home Depot integrate IT and Business functions to facilitate understanding across the enterprise and ultimately improve customer experience
  • Matt’s involvements in multiple Board of Directors and the unique advantages that can be gained from serving as a member of a Board of Directors
  • The historical reasons behind why CIOs haven’t traditionally served on Boards and Matt’s advice for other CIOs who wish to become Board-ready
  • The changing expectation, roles, and responsibilities in today’s corporate IT departments
  • Eye on the Trends: The increasing desire of boards to include CIOs as companies, regardless of industry, and their customers become more technology centric with regard to the services provided or desired

Lidia Fonseca, CIO of Quest Diagnostics

In this interview, Lidia Fonseca, CIO of Quest Diagnostics, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships. Some of the topics discussed include:

  • Quest Diagnostics, their scale, technology, and partnerships
  • Her role as Chief Information and the responsibilities of her role
  • How she encourages her team to engage with customers
  • Big Data and how her team structures and analyzes the huge amount of data at Quest Diagnostics
  • Security and how she balances innovation and risk-taking with security considerations
  • Her membership on the board of Gannett, and how she came across the opportunity to join
  • How boards of directors will continue to look for technical expertise as companies try to become digital