Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Social Media

Mark Silver, Divisional Chief Information Officer of Siemens Health Services

In this interview, Mark Silver discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His ascent to the CIO role through a non-traditional path, and how he caught up on the learning curve without much technical coding expertise
  • How experience with the technical details of coding are less important for becoming a CIO than understanding the business and the way in which it interacts with technology
  • The concerning lack of higher education training technologists receive in interacting with business partners, and the need for the CIO to be the translator of business issues into technology solutions
  • The cultural issues surrounding the adoption of a social media strategy
  • The role IT can play in facilitating the social media strategy discussion and development

Emerson Spartz, CEO of Spartz Media

In this interview, Emerson Spartz, CEO of Spartz Media, discusses World Class IT principle four, IT & Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Emerson’s entrepreneurial spirit and his founding of MuggleNet at a very young age
  • His educational background, the rationale behind his early home-schooling, and his attendance at college despite the archetype of young entrepreneurs skipping higher education
  • Common characteristics of successful people and positive influences to Emerson
  • The science of virality; how Emerson became enamored with the idea of media influence, how Spartz media utilizes it today for generation of its content, and whether viral media represents a change in the future of media consumption
  • How businesses should be viewing virality
  • His take on parenting in the future

Mike Capone, Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc.

In this interview, Mike Capone discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The way in which ADP’s substantial data center consolidation has created savings on the bottom line and in their carbon footprint, improved processing speeds, and provided the opportunity for ADP to bolster their data security schemes
  • A discussion of “Smart-Shoring” and how viewing his organization as “Global IT” has allowed ADP to get the most out of all geographies it operates in
  • How ADP avoids the “rip and replace model” when approaching acquisitions and the accompanying IT integrations
  • The power of Web 2.0 through corporate blogging and Social CRM, which can lead to organic ideas and improved collaboration
  • How driving innovation through IT must be a process that marries the business leaders and technically talented innovators
  • How ADP has been operating as a “cloud computing” provider long before it become a hot topic in IT

Andre Mendes, Interim CEO of the Broadcast Board of Governors

In this interview, Andre Mendes, Interim CEO of the Broadcast Board of Governors, discusses World Class IT principle one, People, and principle two, Infrastructure, with Metis Strategy. Some of the topics discussed include:

  • The missions and goals of the Broadcasting Board of Governors
  • How BBG is able to get its information across in regimes where a free press is unavailable
  • How he measures success, and what kind of metrics he uses to determine whether progress is being made
  • How he leverages social media and “multi-directional” communication, and what roles those methods play in reaching the audience today
  • How he works with other agencies within the government and how they are able to coordinate their message
  • How his career path has led him to chief executive role, and how his previous CIO roles have prepared him for his current position

Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts

In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • The evolution of the role of IT at Electronic Arts
  • The digital disruption happening in the media and entertainment industry
  • Mobile gaming, social gaming, and the management of gamer communities
  • Risk management and the importance of security within EA
  • How the tech savviness of employees throughout EA affects IT
  • The importance of advanced analytics
  • How the proximity to Silicon Valley influences IT
  • Eye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT

Abe Lietz, CIO of Jenny Craig and Curves International

In this interview, Abe Lietz, CIO of Jenny Craig and Curves International, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The synergies between Jenny Craig and Curves and the effects of their merger
  • The role of IT at Jenny Craig and Curves encouraging collaboration between businesses
  • His responsibilities as CIO and VP of Service Operations
  • The unique technological demands of Jenny Craig and Curves’s core demographic
  • The implementation of e-business and mobile technology
  • The role of a CIO in a consumer facing context
  • Eye on the Trends: Data analytics to improve the experience and weight loss success, cloud based infrastructure, and bio-metric tracking

Bruce Leidal, Chief Information Officer of Carestream Health

In this interview, Bruce Leidal, Chief Information Officer of Carestream Health, a worldwide provider of dental and medical imaging systems and healthcare IT solutions, discusses principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Reducing IT spend as a portion of revenue to an aggressive target
  • Rationalizing expenditures as value creating or sustaining
  • Using “relationship managers” as liaisons between IT and business partners
  • Constant internal analysis of business relationships and IT operations to ensure excellence
  • Enabling all “smart devices” through its IT infrastructure and policies
  • Eye on the trends: supporting any “smart device” in the workplace and the consumerization of IT, the power of cloud computing solutions integration, the focus on leveraging analytics through the cloud, and leveraging social media to bolster sales and marketing efforts

David Bray, Chief Information Officer of the Federal Communications Commission

In this interview, David Bray, Chief Information Officer of the Federal Communications Commission, discusses World Class IT principle 1, People, principle 2, Infrastructure, and Principle 4, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role as CIO within the FCC
  • How he prioritized his work as he began at the organization
  • How he has matched the skillsets needed at the FCC to the skills needed for future technology trends
  • The drive towards cloud infrastructure and how he balances that desire with security concerns
  • His prolific use of social media
  • His quest for learning and how he has balanced it against his professional work
  • His path to the public sector and public service
  • The desire for increased collaboration between the public and private sector
  • Eye on the Trends: International relationships in Australia and Taiwan as a bridge from East to West, the Internet of Everything, Crowdsourcing
  • Michael Skaff, Chief Information Officer of The San Francisco Symphony

    In this interview, Michael Skaff, Chief Information Officer of The San Francisco Symphony, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • The San Francisco Symphony’s use of technology over its history and how it strives to stay on the cutting edge
    • The internal and external use of mobile, and how it ties into social networking
    • How employees’ passion for music has enabled innovation within the organization
    • The rise of business intelligence in non-profit organizations, and how it particularly helps organizations that sell tickets
    • Eye on the trends: Mobile technology and how it facilitates engagement with patrons, predictive analytics and its ability to help drive revenue, as well as social media and how it facilitates the social aspect of a naturally social experience

    Kim Stevenson, CIO of Intel

    In this interview, Kim Stevenson, CIO of Intel, discusses World Class IT Principle one, People, and Principle Two, Infrastructure. Some of the topics discussed include:

    • Her priorities for the next year, including Big Data and Analytics
    • Methods she is using to communicate and create cultural change across the organization
    • The IT Annual Plan, how it was been honed, and its wide distribution
    • IT’s role in bringing innovation to the business units
    • Security and how she balances risk taking with risk mitigation
    • Her membership on the board of Cloudera and how she began the process of board membership
    • What she has brought back to her job from her board memberships
    • Transparency in operations and how she approaches social media in that way
    • The state of women in technology and how she advocates for continuing progress