Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Social Media

Michael Skaff, Chief Information Officer of The San Francisco Symphony

In this interview, Michael Skaff, Chief Information Officer of The San Francisco Symphony, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The San Francisco Symphony’s use of technology over its history and how it strives to stay on the cutting edge
  • The internal and external use of mobile, and how it ties into social networking
  • How employees’ passion for music has enabled innovation within the organization
  • The rise of business intelligence in non-profit organizations, and how it particularly helps organizations that sell tickets
  • Eye on the trends: Mobile technology and how it facilitates engagement with patrons, predictive analytics and its ability to help drive revenue, as well as social media and how it facilitates the social aspect of a naturally social experience

Kim Stevenson, CIO of Intel

In this interview, Kim Stevenson, CIO of Intel, discusses World Class IT Principle one, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • Her priorities for the next year, including Big Data and Analytics
  • Methods she is using to communicate and create cultural change across the organization
  • The IT Annual Plan, how it was been honed, and its wide distribution
  • IT’s role in bringing innovation to the business units
  • Security and how she balances risk taking with risk mitigation
  • Her membership on the board of Cloudera and how she began the process of board membership
  • What she has brought back to her job from her board memberships
  • Transparency in operations and how she approaches social media in that way
  • The state of women in technology and how she advocates for continuing progress

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

Mike Schroepfer, Chief Technology Officer of Facebook

In this interview, Mike Schroepfer, Chief Technology Officer of Facebook, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • The three innovation pillars that underpin Facebook’s ten-year roadmap
  • The talent needs of Facebook extending beyond computer engineering
  • Strategies for unifying a diverse talent pool to achieve a common goal
  • Engaging in partnerships within the industry to accelerate the rate of technological change
  • How utilizing Facebook in the workplace can bolster productivity and collaborative efforts among employees
  • The idea of “cultural engineering” to build cohesion across an organization

Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

  • IT’s unique position to help solve business problems
  • Focusing on fundamentals, influence, and empathy in driving transformation
  • How Chris helped build a world class PMO, and how it now drives non-IT projects
  • The strong partnership between marketing and IT at Red Robin
  • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
  • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
  • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

Craig Newmark, Founder of Craigslist and Craigconnects

In this interview, Craig Newmark, Founder of Craigslist, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Craigslist grew from a simple “cc” list
  • The rationale for Craigslist’s simple design
  • Why he avoided investments from venture capitalists and bankers
  • How Craigslist attracted employees
  • The utilization of social media to connect people for mutual good
  • Individuals of personal influence
  • How the Bay Area has grown to attract so many talented people

Mike Kail, Vice President of IT Operations of Netflix

In this interview, Mike Kail, the Vice President of IT Operations of Netflix, discusses World Class IT principle two, Infrastructure, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How IT needs to understand business strategy and align with other parts of the organization
  • The necessity of broader communications skills in IT
  • How Netflix attempts to remain on the bleeding edge of technology
  • How IT needs to adopt an “IT as a service” mentality and avoid saying no to customers
  • How the multitude of devices in the workplace leads to convergence of data to the cloud
  • Eye on the Trends: Social and mobile, and how they will enable seamless collaboration anytime at anyplace

Bill Schlough, Senior Vice President and Chief Information Officer of the San Francisco Giants

In this interview, Bill Schlough, the SVP and Chief Information Officer of the San Francisco Giants and InformationWeek 2012 IT Chief of the Year, discusses World Class IT principle two, Infrastructure, principle four, IT and Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Delivering value through baseball competitive advantage, business optimization, and the fan experience
  • Partnering with innovative companies in the San Francisco Bay Area
  • Being CEO of the Giants’ Class A affiliate team
  • Seasonal planning, executing, and supporting around a baseball season
  • The value of a tech savvy executive team
  • Eye on the Trends: Leveraging cloud computing in order to refocus on core competencies and the power of social media, mobility, and TV everywhere in improving the fan experience

Horace Chu, Head of Information Management Services, Gammon Construction

In this interview, Horace Chu, the Head of Information Management Services at Gammon Construction, a leading construction company based in Hong Kong, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The benefits of being jointly owned by two parent companies
  • The alignment of all projects to IT and business strategy
  • Identifying opportunities for improvement through an internal satisfaction survey
  • Gammon’s approach to career development
  • How Gammon fosters an innovative culture
  • Eye on the Trends: The internal application of social computing for knowledge management and information sharing, as well as the use of smartphone technology to enhance awareness and opportunities in the recruiting process

Brian Flynn, Executive Vice President and Global Chief Information Officer of Crawford & Company

In this interview, Brian Flynn, EVP and Global CIO of Crawford & Company, an insurance claims management company, and discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His top IT priorities to improve organizational agility
  • Using strong communication in driving culture change
  • Breaking the conceptual silos of IT and “the business”
  • Crawford IT’s leadership of an innovation program
  • The importance of measurement to prove results
  • Eye on the Trends: empowering mobility in all aspects of business, going paperless, yielding insights from analytics, enhancing processes through social media analytics, preparing for globalization, the evolution of culture change and embracing new ways of working, as well as the marriage of mapping out organizational business processes to drive innovation