Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Software as a Service

Mike Capone, Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc.

In this interview, Mike Capone discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The way in which ADP’s substantial data center consolidation has created savings on the bottom line and in their carbon footprint, improved processing speeds, and provided the opportunity for ADP to bolster their data security schemes
  • A discussion of “Smart-Shoring” and how viewing his organization as “Global IT” has allowed ADP to get the most out of all geographies it operates in
  • How ADP avoids the “rip and replace model” when approaching acquisitions and the accompanying IT integrations
  • The power of Web 2.0 through corporate blogging and Social CRM, which can lead to organic ideas and improved collaboration
  • How driving innovation through IT must be a process that marries the business leaders and technically talented innovators
  • How ADP has been operating as a “cloud computing” provider long before it become a hot topic in IT

Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts

In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • The evolution of the role of IT at Electronic Arts
  • The digital disruption happening in the media and entertainment industry
  • Mobile gaming, social gaming, and the management of gamer communities
  • Risk management and the importance of security within EA
  • How the tech savviness of employees throughout EA affects IT
  • The importance of advanced analytics
  • How the proximity to Silicon Valley influences IT
  • Eye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT

Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How the CIO role and IT fit into a very technical company
  • Qualcomm IT’s priorities
  • Norm’s long-term strategic mindset that is enable by a long tenure
  • Not outsourcing IT and still capturing equal efficiencies
  • Hiring and training for a balanced business-IT skill set
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

Ken Venner, Executive Vice President, Corporate Services, and Chief Information Officer of Broadcom

In this interview, Ken Venner, Executive Vice President, Corporate Services and Chief Information Officer of Broadcom, a designer and developer of semiconductors for wired and wireless communications, discusses principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Making IT “like air”- there and ready to use in plenty, without the need to think about it
  • The challenge and blessing of working with such a large percentage of technically savvy stakeholders
  • Ken’s “walk-crawl-run” approach to collaboratively prototyping solutions to demonstrate value
  • Being “stractical”: maintain the balance between strategic and tactical
  • Broadcom’s acquisitive nature and how IT enables successful transactions
  • Eye on the trends: Consumerization of IT relevance for CIOs, video for content delivery and collaboration, IT professionals getting out of the infrastructure business, and how IT security is under-emphasized

Dee Waddell, Acting Chief Information Officer of Amtrak

In this interview, Dee Waddell, Acting Chief Information Officer of Amtrak, discusses World Class IT principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How Amtrak differs from other travel organizations
  • Amtrak’s new eTicketing initiative improves the customer experience and optimizes internal processes
  • Amtrak IT evolving to focus on the business and deliver business value
  • The recent development of a Project Management Office and an Enterprise Architecture Group
  • The creation of Amtrak’s corporate strategy through a series of working sessions and collaborative efforts
  • Eye on the Trends: Mobility and how it can drive innovations, cloud computing and the cost benefits it offers, as well as social media and collaboration technologies, and how they can help reduce silos within an organization

Jean Hill, Chief Technology Officer of First New York Securities

In this interview, Jean Hill, the Chief Technology Officer of First New York Securities, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Jean’s role at First New York Securities and her unusual path to become CTO
  • Jean’s business background and how it keeps her focused on the business value of technology
  • The necessity of educating users on how to take advantage of technology solutions
  • The process by which Jean transformed the IT organization
  • Eye on the Trends: Cloud computing and how enterprises will need to find a way to integrate all of the different cloud solutions they have.

Bill Krivoshik, Senior Vice President and Chief Information Officer of Time Warner

In this interview, Bill Krivoshik, the SVP and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Bill’s first steps in taking on the enterprise CIO role at Time Warner
  • How the enterprise CIO role helps Bill drive efficiencies through standardization across business units
  • How Bill employs a peer mentor group as opposed to a vendor management group
  • The value of Time Warner’s brand in attracting and retaining top talent
  • Eye on the Trends: Cloud and SaaS, and how it enables organizations to shift from a fixed to variable cost structure, as well as the consumerization of IT and mobility, and how it enables access to information on any device

Joe Topinka, Chief Information Officer of Red Wing Shoe Company

In this interview, Joe Topinka, the Chief Information Officer of Red Wing Shoe Company, discusses World Class IT principle four, IT and Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Joe’s role as Red Wing’s first CIO
  • The importance of field research for IT
  • How Joe conveys IT strategies in business terms
  • Red Wing’s ongoing eCommerce initiative
  • The importance of R&D and learning from other companies
  • Eye on the Trends: Cloud computing and the plethora of available cloud-based solutions, as well as Big Data and the implications it has for Red Wing’s evolving eCommerce initiative

Vivek Kundra, Executive Vice President, Emerging Markets of Salesforce.com

In this interview, Vivek Kundra, Executive Vice President of Emerging Markets at Salesforce.com, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from first federal CIO to his role at Salesforce.com
  • Technology in the Obama presidential campaign
  • How brand ownership is shifting to consumers
  • The evolution of the CIO
  • Why IT leaders can and must use technology to invent and reinvent new markets
  • Eye on the Trends: With close to 5 billion mobile devices globally, Kundra foresees the ability for users to “instrument the planet.”- how big data algorithms can be used to look at the grievances and recommendations that consumers are sharing, and analyze that data to determine how to better and more personally serve them

Simon Nelson, Chief Executive Officer of FutureLearn

In this interview, Simon Nelson, CEO of FutureLearn, a prominent MOOC, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Simon’s vision for FutureLearn, and how he started the company
  • How he has leveraged his non-academic background to run a MOOC
  • FutureLearn’s revenue model, and what Simon thinks about his company’s position vis-à-vis traditional educational institutions and other MOOCs
  • How FutureLearn engages cultural institutions to enhance its product
  • Eye on the Trends: Mobile learning, changing technology to make MOOC learning more conducive to non-STEM subjects