Forum on World Class IT - 329 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Software as a Service

Larry Bonfante, Chief Information Officer of the U.S. Tennis Association and Author of Lessons in IT Transformation

In this interview, Larry Bonfante discusses principle four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • His book called Lessons in IT Transformation and the importance of the “human side” of leadership: focusing on developing relationships, communicating effectively, marketing your ideas, supporting partners and clients, and leveraging the competitive advantage of your own people
  • How the US Tennis Association leverages technology for operational improvement, constituent communication, and driving top line growth
  • His priorities around minimizing utility costs in order to reinvest in IT an engine of innovation that drives revenue through their event management system, access control system, wireless kiosks, and licensing of USTA’s proprietary technology
  • The need for CIOs to adopt the business strategy and corporate mission as their own strategy, as opposed to creating an IT-specific strategy in a vacuum
  • Eye on the trends: The ability to un-tether the workforce from their desks and tap the consumer market through mobility, and everything as a service to free up capital for growth investment

Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The challenges and advantages of being a CIO in a tech company
  • Agility in a fast-growing, evolving organization verses agility in a mature organization
  • The partnership between Akamai’s IT and product teams in developing and testing new solutions
  • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
  • Driving enterprise strategy by leveraging a culture of expansive thinking
  • Eye on the trends: disrupting infrastructure paradigms

Lee Congdon, Chief Information Officer of Red Hat

In this interview, Lee Congdon discusses principles two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

  • Red Hat IT’s priorities for the new fiscal year around business solution delivery, operations and process improvement, technology driven innovation, and capability growth
  • The close partnership IT has with product development as heavy users and beta testers of Red Hat products
  • The necessity of recognizing that IT is ultimately a service organization that should be business driven, and how establishing that culture earns trust from business partners
  • How he has organized his IT team to focus on innovation, most recently around telephony, consumer services, business intelligence, mobile technology, and developing a community support model
  • Eye on the trends:Consumerization of IT, rapid growth of mobile application and device capabilities, Software as a Service (SaaS) as a platform for faster and easier access to new technology, and the tremendous business opportunity for Red Hat in Cloud Computing and utility computing

Sheila Jordan, Senior Vice President and CIO at Symantec

In this interview, Sheila Jordan, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Symantec’s Integrated Cyber Defense Platform
  • Using the integration of acquisitions as an opportunity to transform and simplify
  • End-to-end reference architecture: engineering to frictionless delivery
  • Building an IT workforce: balancing core competencies, augmenting skills, and outsourcing
  • Staying agile with your team to meet shifting priorities and opportunities
  • The IT department as Symantec’s CustomerONE
  • Women in technology
  • The expanding and strengthening role of IT in organizations
  • Broadening your definition of innovation to spur innovation
  • Mike Capone, Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc.

    In this interview, Mike Capone discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The way in which ADP’s substantial data center consolidation has created savings on the bottom line and in their carbon footprint, improved processing speeds, and provided the opportunity for ADP to bolster their data security schemes
    • A discussion of “Smart-Shoring” and how viewing his organization as “Global IT” has allowed ADP to get the most out of all geographies it operates in
    • How ADP avoids the “rip and replace model” when approaching acquisitions and the accompanying IT integrations
    • The power of Web 2.0 through corporate blogging and Social CRM, which can lead to organic ideas and improved collaboration
    • How driving innovation through IT must be a process that marries the business leaders and technically talented innovators
    • How ADP has been operating as a “cloud computing” provider long before it become a hot topic in IT

    Thaddeus Arroyo, Chief Executive Officer of AT&T Business

    In this interview, Thaddeus Arroyo discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

    • The progression of Thaddeus’ career through a variety of roles in many industries
    • The value AT&T Business provides customers and Thaddeus’ role as CEO
    • Shift of AT&T business from hardware appliances to software, and the resulting change to the organizational structure (and CIO role)
    • The changing role of the CIO from integrator and enabler to transformation leader, and how business leaders can use innovation as a disruptive tool
    • The mindset successful CIOs of the future need to have to help their business partners and customers thrive
    • AT&T’s network of innovation centers

    Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts

    In this interview, Dennis Self, Senior Vice President and Chief Information Officer of Electronic Arts discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

    • The evolution of the role of IT at Electronic Arts
    • The digital disruption happening in the media and entertainment industry
    • Mobile gaming, social gaming, and the management of gamer communities
    • Risk management and the importance of security within EA
    • How the tech savviness of employees throughout EA affects IT
    • The importance of advanced analytics
    • How the proximity to Silicon Valley influences IT
    • Eye on the trends: Cloud computing, SaaS, virtualization offerings, advanced analytics, collaboration technologies, security and risk management technologies, mobile technologies, the consumerization of IT

    Steve Phillpott, Chief Information Officer of Western Digital

    In this interview, Steve Phillpott discusses World Class IT Principle One, People, World Class IT Principle Two, Infrastructure, World Class IT Principle Three, Project and Portfolio Management, World Class IT Principle Four, IT and Business Partnerships, and World Class IT Principle Five, External Partnerships. Some of the topics discussed include:

    • How Steve used the multibillion-dollar acquisitions of HGST and SanDisk as an opportunity to transform Western Digital’s systems, processes, and technologies and lay the foundation for the company to scale
    • The journey of integrating 3000+ applications, and specifically the importance of focusing first on putting communications and collaboration tools in place to enhance the speed and efficiency with which the organization can move forward
    • How the focus on good governance has allowed them to build out program work streams and application roadmaps around ERP, Human Capital Management, PLM, among others
    • How Steve set up change management programs within each workstream to ensure that the users can adapt to the new technology at the same rate it is implemented
    • The criteria Steve uses to prioritize the integration effort
    • Western Digital’s Predictive Analytics as a Service offering and how Steve created a big data platform that is flexible enough to support users at all maturity levels across the business
    • How Western Digital leverages on-premise and cloud-based CPU and GPU high-performance computing clusters to run massive engineering simulations that greatly improve speed to market as well as reduce the cost of development
    • Eye on the trends: artificial intelligence and machine learning, and the industrial IoT

    Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

    In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

    • How the CIO role and IT fit into a very technical company
    • Qualcomm IT’s priorities
    • Norm’s long-term strategic mindset that is enable by a long tenure
    • Not outsourcing IT and still capturing equal efficiencies
    • Hiring and training for a balanced business-IT skill set
    • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

    Ken Venner, Executive Vice President, Corporate Services, and Chief Information Officer of Broadcom

    In this interview, Ken Venner, Executive Vice President, Corporate Services and Chief Information Officer of Broadcom, a designer and developer of semiconductors for wired and wireless communications, discusses principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

    • Making IT “like air”- there and ready to use in plenty, without the need to think about it
    • The challenge and blessing of working with such a large percentage of technically savvy stakeholders
    • Ken’s “walk-crawl-run” approach to collaboratively prototyping solutions to demonstrate value
    • Being “stractical”: maintain the balance between strategic and tactical
    • Broadcom’s acquisitive nature and how IT enables successful transactions
    • Eye on the trends: Consumerization of IT relevance for CIOs, video for content delivery and collaboration, IT professionals getting out of the infrastructure business, and how IT security is under-emphasized