Forum on World Class IT - 354 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Software as a Service

David Bray, Chief Information Officer of the Federal Communications Commission

In this interview, David Bray, Chief Information Officer of the Federal Communications Commission, discusses World Class IT principle 1, People, principle 2, Infrastructure, and Principle 4, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His role as CIO within the FCC
  • How he prioritized his work as he began at the organization
  • How he has matched the skillsets needed at the FCC to the skills needed for future technology trends
  • The drive towards cloud infrastructure and how he balances that desire with security concerns
  • His prolific use of social media
  • His quest for learning and how he has balanced it against his professional work
  • His path to the public sector and public service
  • The desire for increased collaboration between the public and private sector
  • Eye on the Trends: International relationships in Australia and Taiwan as a bridge from East to West, the Internet of Everything, Crowdsourcing
  • Jo-ann Olsovsky, Chief Information Officer of BNSF Railway

    In this interview, Jo-ann Olsovsky, Vice President and Chief Information Officer of BNSF Railway discusses principles two, Infrastructure, and four, IT-Business Partnerships of World Class IT with Metis Strategy. Some of the topics discussed include:

    • Technology in the rail industry
    • Need for collaboration and inter-operability
    • Life after the Berkshire Hathaway acquisition
    • Mindset of a CIO in a B2B Company
    • Learning a new industry and company
    • Eye on the trends: BNSF’s use of mobile computing to help its customers track their freight, the challenges of the consumerization of IT, the evolution of the “always on” hand held device and information at the fingertips without the need to launch applications, the potential for video and imagery in rail, the digital storage boom and power of cloud computing and visualization

    David Guzman, Chief Information Officer of H.D. Smith

    In this interview, David Guzman, Chief Information Officer of H.D. Smith, discusses World Class IT principle 1, People, Principle 4, IT & Business Partnerships, and Principle 5, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • The business of HD Smith
  • The role that IT plays in the business
  • His strategy and the plans that he has for strategic imperatives and the future of IT
  • How he thinks about organizing IT to realize the strategic vision for the organization
  • The development of a portfolio of vendor partners, and best practices for managing vendors
  • How the strategic role of the CIO has changed throughout his career at multiple organizations
  • Jay Levine, Senior Vice President and Chief Information Officer of Blue Cross Blue Shield of Minnesota

    In this interview, Jay Levine discusses principles one, People, two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

    • Jay’s priorities of focusing in the near term on addressing government mandates while in the longer term preparing his company for the shift to a business to consumer environment
    • The dramatic changes to the health insurance supply chain, and how regulatory measures are driving significant technology modernization and transformation
    • How Blue Cross Blue Shield of MN is approaching the uncertainty of legal regulations in health reform, as well as the bets the company is making regardless of regulation
    • How, when taking on a new CIO position, one must commit to obsessive learning about a new industry while also identifying parallels with other industry experience
    • The necessity to run a non-profit like a for-profit business, while heavily appreciating the community-oriented mission of the company
    • How the health insurance industry lags others in its adoption of commodity labor and software solution, and how this will be a necessary shift in approach in order to meet the increasing time to market demands of a business to consumer market
    • Eye on the trends: Mobile devices’ ability to provide rich data anywhere, cloud computing playing a role in agility, and the ability for Software as a Service (SaaS) to enable transformational efforts in a shorter time period

    Jay Rogers, CEO of Local Motors

    In this interview, Jay Rogers, CEO of Local Motors, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • Local Motor’s micromanufacturing
    • The development of a bespoke community
    • The changes Local Motors provides in product development
    • Strategic partnerships with their clients
    • Jay’s history with entrepreneurship
    • The “waking hours” of artificial intelligence and what it means for traditional industries
    • Product education and its role in making the consumer ask, “Why do we care?”
    • The changes on the horizon for the automotive industry
    • Cars as upgradable hardware
    • Customers as the only force able to push back on the supply driven economy of the automotive industry

    Larry Bonfante, Chief Information Officer of the U.S. Tennis Association and Author of Lessons in IT Transformation

    In this interview, Larry Bonfante discusses principle four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

    • His book called Lessons in IT Transformation and the importance of the “human side” of leadership: focusing on developing relationships, communicating effectively, marketing your ideas, supporting partners and clients, and leveraging the competitive advantage of your own people
    • How the US Tennis Association leverages technology for operational improvement, constituent communication, and driving top line growth
    • His priorities around minimizing utility costs in order to reinvest in IT an engine of innovation that drives revenue through their event management system, access control system, wireless kiosks, and licensing of USTA’s proprietary technology
    • The need for CIOs to adopt the business strategy and corporate mission as their own strategy, as opposed to creating an IT-specific strategy in a vacuum
    • Eye on the trends: The ability to un-tether the workforce from their desks and tap the consumer market through mobility, and everything as a service to free up capital for growth investment

    Kumud Kalia, Senior Vice President & Chief Information Officer of Akamai Technologies

    In this interview, Kumud Kalia, Chief Information Officer at Akamai Technologies, discusses World Class IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

    • The challenges and advantages of being a CIO in a tech company
    • Agility in a fast-growing, evolving organization verses agility in a mature organization
    • The partnership between Akamai’s IT and product teams in developing and testing new solutions
    • Adding higher value as a CIO: developing internal solutions that can be adopted by the end- customer
    • Driving enterprise strategy by leveraging a culture of expansive thinking
    • Eye on the trends: disrupting infrastructure paradigms

    Lee Congdon, Chief Information Officer of Red Hat

    In this interview, Lee Congdon discusses principles two, Infrastructure, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include

    • Red Hat IT’s priorities for the new fiscal year around business solution delivery, operations and process improvement, technology driven innovation, and capability growth
    • The close partnership IT has with product development as heavy users and beta testers of Red Hat products
    • The necessity of recognizing that IT is ultimately a service organization that should be business driven, and how establishing that culture earns trust from business partners
    • How he has organized his IT team to focus on innovation, most recently around telephony, consumer services, business intelligence, mobile technology, and developing a community support model
    • Eye on the trends:Consumerization of IT, rapid growth of mobile application and device capabilities, Software as a Service (SaaS) as a platform for faster and easier access to new technology, and the tremendous business opportunity for Red Hat in Cloud Computing and utility computing

    Sheila Jordan, Senior Vice President and CIO at Symantec

    In this interview, Sheila Jordan, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Symantec’s Integrated Cyber Defense Platform
  • Using the integration of acquisitions as an opportunity to transform and simplify
  • End-to-end reference architecture: engineering to frictionless delivery
  • Building an IT workforce: balancing core competencies, augmenting skills, and outsourcing
  • Staying agile with your team to meet shifting priorities and opportunities
  • The IT department as Symantec’s CustomerONE
  • Women in technology
  • The expanding and strengthening role of IT in organizations
  • Broadening your definition of innovation to spur innovation
  • Mike Capone, Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc.

    In this interview, Mike Capone discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • The way in which ADP’s substantial data center consolidation has created savings on the bottom line and in their carbon footprint, improved processing speeds, and provided the opportunity for ADP to bolster their data security schemes
    • A discussion of “Smart-Shoring” and how viewing his organization as “Global IT” has allowed ADP to get the most out of all geographies it operates in
    • How ADP avoids the “rip and replace model” when approaching acquisitions and the accompanying IT integrations
    • The power of Web 2.0 through corporate blogging and Social CRM, which can lead to organic ideas and improved collaboration
    • How driving innovation through IT must be a process that marries the business leaders and technically talented innovators
    • How ADP has been operating as a “cloud computing” provider long before it become a hot topic in IT