Forum on World Class IT - 285 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Standardization

Chris Scalet, Former Executive Vice President of Global Services and Chief Information Officer of Merck

In this interview, Chris Scalet, the former EVP, Business Services and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How Chris familiarizes himself in new environments through engaging business leaders
  • How Chris’ role expanded as Merck built a multifunctional shared services capability
  • How Merck focused on the three step model of consolidate, integrate, and optimize
  • The evolving role of the CIO, and how CIOs have more opportunities to see across the business
  • How the CIO role has evolved such that CIOs are more about the business than they are technology
  • Eye on the Trends: Mobility and how it changes the way we interact with customers, business partners, and employees; the need for CIOs to embrace and appropriately manage consumerization of IT, and how cloud computing will become more pervasive

Bill Krivoshik, Senior Vice President and Chief Information Officer of Time Warner

In this interview, Bill Krivoshik, the SVP and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Bill’s first steps in taking on the enterprise CIO role at Time Warner
  • How the enterprise CIO role helps Bill drive efficiencies through standardization across business units
  • How Bill employs a peer mentor group as opposed to a vendor management group
  • The value of Time Warner’s brand in attracting and retaining top talent
  • Eye on the Trends: Cloud and SaaS, and how it enables organizations to shift from a fixed to variable cost structure, as well as the consumerization of IT and mobility, and how it enables access to information on any device

Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Dave Smoley, Senior Vice President and Chief Information Officer of Flextronics International

    In this interview, Dave Smoley discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • Using technology to enable people to work better and to make smarter and faster decisions
    • How cost-cutting needs to become part of IT’s culture in order to be effective
    • Standardizing core tools to drive low costs
    • How mature IT organizations eventually move toward a lean model
    • The value of having business unit IT leads with domain expertise

    Jane Landon, Deputy Commissioner and CIO of the New York City Department of Finance

    In this interview, Jane Landon discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How Jane was able to bring disparate IT entities together to create efficiencies across the organization
    • The cultural challenges faced when joining an organization that is not accustomed to change in IT
    • The importance of team support for change in order to avoid a backward transition once external help is no longer present to support the organization
    • The unique role of working in government IT; while business divisions are the primary customers, there is still a responsibility to the citizens
    • How Jane’s experience in the corporate sector has prepared her for her transition to the government sector

    Randy Spratt, World Class IT Principle Three, Project and Portfolio Management, eSeminar with Randy Spratt, Chief Information Officer and Chief Technology Officer of McKesson

    This interview is the third in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P3-Project & Portfolio Management, Randy Spratt discusses the following ideas:

    • The governance improvements that he undertook upon ascending to be the head of technology for the world’s largest healthcare company
    • The councils that he has assembled to vet and prioritize work across IT related to the many massive business units that his team supports
    • The methods he has used to develop process standards where relevant and appropriate across IT
    • The processes that he and his team use to find ideas in one part of the organization that have broader implications for McKesson as a whole, as well as the means by which he spreads them
    • The methods Randy uses to communicate the efficacy of his portfolio of projects both internally (within IT) and externally (with his colleagues outside of IT)

    June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation

    In this interview, June Drewry, Former Global Chief Information Officer of Chubb Insurance and Aon Corporation, discusses principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

    • First steps when becoming a global CIO
    • The need for careful decisions on standardization and centralization with a dilligent exceptions process
    • The value of focusing more on streamlining architecture, reuse, data sharing, and portfolio management
    • The usefulness of an Office of the CIO
    • Pushing leaders to operate at a level higher than one’s position
    • Eye on the trends: Ubiquitous access to data, consumerization of IT and the empowerment and pressure from executives outside of IT that is creates, the balance of leveraging cloud computing and maintain a secure environment, and the emerging ability to turn big data into information

    John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products

    In this interview, John Bowden, Chief Information Officer and Vice President of IT of Lifetime Products, discusses World Class IT principle two, Infrastructure, principle three, Project & Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

    • John’s role in the organization and how Lifetime Products keeps technology on the leading edge
    • Lifetime Products’ Global IT team, and the “follow the sun” process they employ
    • How certain portions of marketing report to IT, and the advantages this relationship entails
    • Lifetime Products’ practice of limiting vendors to create a simple, cost effective, and standardized environment
    • Eye on the trends: Mobility and business intelligence, and how the business intelligence environment can be extended to mobile devices so that employees can make quicker decisions from wherever they are

    Ben Allen, Chief Information Officer and Chief Innovation Officer of Marsh & McLennan Companies

    In this interview, Ben Allen, the Chief Information Officer and Chief Innovation Officer of Marsh & McLennan Companies, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • The advantages of having both the Chief Information Officer and Chief Innovation Officer roles
    • How Marsh and McLennan’s various Operating Companies have increased focus in doing more things commonly
    • How Ben’s team facilitates collaboration across the largely independent Operating Companies
    • How the structure of innovation functions vary by business, industry, and the velocity of change
    • Ben’s background as a business executive and how this affects the work in his current role
    • Eye on the Trends: Mobility and the ubiquity of low-cost devices, and how this will influence massive increases in flexibility, productivity, efficiency, and innovation