Forum on World Class IT - 307 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Talent Management

Robert Austin, Associate Professor of Technology and Operations Management at Harvard Business School

In this interview, Robert Austin discusses three of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The CIOs increasing focus on growing revenue rather than reducing costs
  • Using IT for “trystorming”: coming up with ideas and trying them out, quickly and cheaply
  • The importance of justifying IT investments for their strategic value rather than immediate ROI
  • The need for IT to innovate as more and more IT is outsourced
  • American MBAs contemplating opportunities in India and China

Stephen Gillett, Executive Vice President, Chief Operating Officer of Symantec

In this interview, Stephen Gillett, Executive Vice President and Chief Operating Officer at Symantec, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression to the CIO role and beyond
  • Stephen’s role in transforming the use of technology during his time at Starbucks
  • How Stephen leveraged his experiences with innovation in his role at Best Buy Digital
  • Stephen’s current experience as COO of Symantec
  • Stephen’s advice for CIOs and IT VPs who aspire to CIO Plus and Beyond CIO roles
  • Eye on the Trends: The transformation of IT’s role within the enterprise and the emergence of a new generation of CIOs

Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services

In this interview, Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • What technology trends Rob is keen to leverage in the next 3-4 years
  • The evolution of Rob’s responsibilities as a CIO within FedEx, and the benefits of having a position dedicated solely to the pursuits of IT advancement and development
  • The significance of board level access for CIOs within organizations
  • Rob’s personal ideology of engagement over complacency in a leadership position within IT
  • Eye on the Trends: The increasing importance of the connection between physical and digital networks, and the resulting innovations derived from the intersection of these two networks

Greg Brockman, Co-Founder and CTO of OpenAI

In this interview, Greg Brockman, Co-Founder and CTO of OpenAI discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • The great potential for artificial intelligence to positively impact humanity
  • Greg’s experience as CTO of stripe, and the transition from high-growth startup to mission driven non-profit
  • How Greg thinks about staffing, and how OpenAI’s bold mission and unique structure acts as a magnet for top talent
  • How AI may replace more jobs than it creates, the economic disruption it could cause, and the role of government in easing the societal shift
  • The risks of AI, and the pressures of AI development versus AI safety
  • The role investor-founders Elon Musk and Sam Altman play in OpenA, and where Greg draws inspiration from
  • The trend of open sourcing AI development

Peter Diamandis, Co-Founder, XPRIZE, Singularity University

In this interview, Peter Diamandis, Co-Founder of XPRIZE and Singularity University, discusses World Class IT Principle One, People, and Principle Three, Project and Portfolio Management. Some of the topics discussed include:

  • Peter’s interest in space and technology innovation, and how these common themes run through his various companies and initiatives
  • How Peter divides his time and delegates responsibilities across his organizations
  • The accelerating pace of technological change and the challenges and opportunities this presents for companies
  • Best practices for corporate innovation, including scaling at the edges, experimentation,and more
  • How companies can anticipate the disruptive forces in their industries and respond accordingly
  • Peter’s views on artificial intelligence, and why he believes the opportunities outweigh the risks of the technology
  • Where Peter sees the greatest innovation taking place over the next one to three years

    Peter’s thoughts on radical health and life extension

Robert Childs, Director of the iCollege at the National Defense University

In this interview, Robert Childs discusses principle 1 of World Class IT with Metis Strategy. Some of the topics discussed include

  • The necessity to prepare leaders to leverage information technology for strategic advantage
  • The careful balance between information sharing and security when it comes to IT in the military
  • How IT has changed the dynamics of warfare
  • The way in which the iCollege has diverged from the path of a typical educational institution in order to more aptly serve it’s unique set of students of senior military and government personnel
  • The importance of cloud computing and how it is changing the face of IT
  • The direction of IT’s developing role in the government and military

Gary Wimberly, Senior Vice President and Chief Information Officer of Express Scripts

In this interview, Gary Wimberly, Senior Vice President and Chief Information Officer at Express Scripts, discusses World Class IT principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • IT’s role in innovation and analytics at Express Scripts
  • Gary’s leadership in IT integration with Express Scripts’ recent acquisition of Medco
  • How Gary consistently aligns IT with business strategy
  • Gary’s policy of treating vendors as partners, and how he engages vendors in the innovation process
  • Express Script IT’s communication and talent development practices
  • Eye on the Trends: mobile technology, virtualization and the cloud

Jamie Miller, Senior Vice President and Chief Information Officer of General Electric

In this interview, Jamie Miller, Senior Vice President and Chief Information Officer at General Electric, the Fortune 500 American multinational giant, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness and advantages of taking on the role of the CIO coming from a deep Finance and Accounting background.
  • The advantages of having sat on the customer/user side of the table in determining IT strategy during a CIO’s first 100 days.
  • The value of seeking advice from a variety of sources when understanding technology during strategic planning – from large corporations to small tech startups.
  • The intricacies of interacting with and leading business unit CIOs in a company of the size and scale of GE.
  • The importance of metrics and the various ways metrics can be structured around a strategic plan or vice-versa.
  • Eye on the trends: Mobility and the Cloud. While mobility is much more well-formed than Cloud technology, there is significant innovation in the ways mobility can be thought of and applied to various industries and companies. In terms of the cloud, the growing understanding and implications of the various facets of Cloud technology – SaaS base and Infrastructure as a Service base.

Paul Chapman, CIO of Box

In this interview, Paul Chapman, CIO of Box, discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as Chief Information Officer of Box and how he prepared for that role
  • The ways in which he thinks about differentiating the business of Box
  • How his organization operates as the first “customer” of the company’s products
  • How he has built his team and planned his workforce from a skills and responsibilities standpoint, as a digital-native organization
  • What it is like to operate in an organization where change is not only inevitable, but also viewed as a source of strength
  • How Box views security as it invests in other forms of security, as well as its own
  • Eye on the Trends: Cloud, Security, and new work style

Mark Settle, CIO of Okta

In this interview, Mark Settle, CIO of Okta, discusses his book, The Truth From the Trenches: A Practical Guide to the Art of IT Management. He also discusses World Class IT Principle One, People, Principle Three, Project and Portfolio Management, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The nuances between the role of leadership and management
  • Importance of financial management to help drive innovation within IT
  • A need for IT to be involved with business partners beyond transactional relationships
  • Demand management from the business partners to meet IT’s capacity
  • Strategic techniques of attracting and retaining talent in Silicon Valley
  • The importance of innovation labs to gather feedback from the broader organization
  • Significance of how IT affects relationships with customers
  • Eye on the Trends: Agile Methodology, DevOps, Integrations