Forum on World Class IT - 354 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Talent Management

Robert Childs, Director of the iCollege at the National Defense University

In this interview, Robert Childs discusses principle 1 of World Class IT with Metis Strategy. Some of the topics discussed include

  • The necessity to prepare leaders to leverage information technology for strategic advantage
  • The careful balance between information sharing and security when it comes to IT in the military
  • How IT has changed the dynamics of warfare
  • The way in which the iCollege has diverged from the path of a typical educational institution in order to more aptly serve it’s unique set of students of senior military and government personnel
  • The importance of cloud computing and how it is changing the face of IT
  • The direction of IT’s developing role in the government and military

Gary Wimberly, Senior Vice President and Chief Information Officer of Express Scripts

In this interview, Gary Wimberly, Senior Vice President and Chief Information Officer at Express Scripts, discusses World Class IT principle four, IT and Business Partnerships, and principle five, External Partnerships with Metis Strategy. Some of the topics discussed include:

  • IT’s role in innovation and analytics at Express Scripts
  • Gary’s leadership in IT integration with Express Scripts’ recent acquisition of Medco
  • How Gary consistently aligns IT with business strategy
  • Gary’s policy of treating vendors as partners, and how he engages vendors in the innovation process
  • Express Script IT’s communication and talent development practices
  • Eye on the Trends: mobile technology, virtualization and the cloud

Jamie Miller, Senior Vice President and Chief Information Officer of General Electric

In this interview, Jamie Miller, Senior Vice President and Chief Information Officer at General Electric, the Fortune 500 American multinational giant, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness and advantages of taking on the role of the CIO coming from a deep Finance and Accounting background.
  • The advantages of having sat on the customer/user side of the table in determining IT strategy during a CIO’s first 100 days.
  • The value of seeking advice from a variety of sources when understanding technology during strategic planning – from large corporations to small tech startups.
  • The intricacies of interacting with and leading business unit CIOs in a company of the size and scale of GE.
  • The importance of metrics and the various ways metrics can be structured around a strategic plan or vice-versa.
  • Eye on the trends: Mobility and the Cloud. While mobility is much more well-formed than Cloud technology, there is significant innovation in the ways mobility can be thought of and applied to various industries and companies. In terms of the cloud, the growing understanding and implications of the various facets of Cloud technology – SaaS base and Infrastructure as a Service base.

Paul Chapman, CIO of Box

In this interview, Paul Chapman, CIO of Box, discusses World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His role as Chief Information Officer of Box and how he prepared for that role
  • The ways in which he thinks about differentiating the business of Box
  • How his organization operates as the first “customer” of the company’s products
  • How he has built his team and planned his workforce from a skills and responsibilities standpoint, as a digital-native organization
  • What it is like to operate in an organization where change is not only inevitable, but also viewed as a source of strength
  • How Box views security as it invests in other forms of security, as well as its own
  • Eye on the Trends: Cloud, Security, and new work style

Mark Settle, CIO of Okta

In this interview, Mark Settle, CIO of Okta, discusses his book, The Truth From the Trenches: A Practical Guide to the Art of IT Management. He also discusses World Class IT Principle One, People, Principle Three, Project and Portfolio Management, Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The nuances between the role of leadership and management
  • Importance of financial management to help drive innovation within IT
  • A need for IT to be involved with business partners beyond transactional relationships
  • Demand management from the business partners to meet IT’s capacity
  • Strategic techniques of attracting and retaining talent in Silicon Valley
  • The importance of innovation labs to gather feedback from the broader organization
  • Significance of how IT affects relationships with customers
  • Eye on the Trends: Agile Methodology, DevOps, Integrations

Dan Olley, Chief Technology Officer and Executive Vice President of Product Development at Elsevier

In this interview, Peter High speaks with Dan Olley, Chief Technology Officer and Executive Vice President of Product Development at Elsevier. Among the topics they discuss include:

  • An overview of Elsevier’s business, including its focus on the legal field, the academic and health research fields, the business risk and financial fields, and their exhibitions business
  • Dan’s responsibilities as CTO, which include customer-facing responsibilities such as overseeing product development, as well as more traditional responsibilities such as applying technology to internal efficiency as well as revenue generation
  • Dan’s perspective on our rapidly accelerating digital world and the emerging symbiotic era, where intelligent conversational interfaces, mixed reality, and other technologies essentially eliminate the boundary between man and machine
  • The implications of machine learning at Elsevier, such as how it has enabled the creation of a new generation of products that move beyond providing static information and in to real-time recommendation and decision support
  • Dan’s perspective on the human element of AI, such as the idea that the human-machine system becomes greater than the sum of its parts, how digital intelligence can augment human decision making, and how Elsevier creates cross-functional teams with the necessary skills
  • How Dan’s background in agile development prepared him for his current customer-facing responsibilities, and his belief that customers must be embedded in the development process
  • How Dan aligns the fast moving R&D function with the broader, more traditional organizational strategy

Ananda Rakhit, Chief Information Officer of NES Rentals

In this interview, Ananda Rakhit discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How to manage a virtual workforce
  • Focusing on hiring people with hard skills and teaching soft skills
  • Setting priorities to deliver projects on time and on target
  • The importance of building vendor relationships
  • How to properly evaluate vendors

Tim Stanley, Former CIO and Senior Vice President of Innovation, Gaming, and Technology of Harrah’s Entertainment.

In this interview, Tim Stanley discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How first establishing the company’s direction creates a path for innovation
  • The necessity of IT being used as a strategic weapon in leading innovation
  • Tim’s method of using 6 vectors to structure the path that enables and leads to innovation
  • The ways a company can leverage insights from their customers, particularly the importance of understanding digital interactivity and conducting rapid prototyping
  • How every IT executive should in some way span out into the business in order to understand how to improve what the business does
  • The importance of using alignment and analytics as strategic tools

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Jon Harding, Global CIO of Conair Corporation

In this interview, Jon Harding, Global CIO of Conair Corporation, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

  • The centralized structure of IT within Conair
  • The methodology of expanding an organization’s information technology system on a global scale
  • Vendor management practices, and the implications of local and more global partnerships for a major corporation
  • Eye on the Trends: The potential of big data, and the internet of things – ability of all sorts of devices to communicate