Forum on World Class IT - 346 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Talent Management

Rob Tabb, VP and CIO of Ecolab

Among other topics, Rob discusses the following issues with Metis Strategy

  • The difficult process of turning strategic objectives into actionable steps
  • The process of turning IT staff into internal business consultants
  • The advantages of consolidating outsourcing vendors
  • Using proven methodologies to reduce costs and improve quality
  • The role of IT in facilitating international growth

Brian Flynn, Executive Vice President and Global Chief Information Officer of Crawford & Company

In this interview, Brian Flynn, EVP and Global CIO of Crawford & Company, an insurance claims management company, and discusses World Class IT principle one, People, principle three, Project & Portfolio Management, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His top IT priorities to improve organizational agility
  • Using strong communication in driving culture change
  • Breaking the conceptual silos of IT and “the business”
  • Crawford IT’s leadership of an innovation program
  • The importance of measurement to prove results
  • Eye on the Trends: empowering mobility in all aspects of business, going paperless, yielding insights from analytics, enhancing processes through social media analytics, preparing for globalization, the evolution of culture change and embracing new ways of working, as well as the marriage of mapping out organizational business processes to drive innovation

Stuart McGuigan, Chief Information Officer of Johnson and Johnson

In this interview, Stuart McGuigan, Chief Information Officer of Johnson and Johnson, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Stuart’s takeaways from his first 100 days as CIO at three different companies
  • J&J IT’s organizational divisions and how IT balances standardization and customization across its 250 operating companies
  • J&J IT’s effort to promote transparency in the use of dashboards
  • Eye on the Trends: Understanding and serving the customer through actionable data and analytics; facilitating real-time IT operations with virtual computing embedded in cloud

Atticus Tysen, CIO of Intuit

In this interview, Atticus Tysen, CIO of Intuit, discusses World Class IT Principle One, People, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • His journey across multiple parts of Intuit, culminating with the CIO position
  • Working in a technology company where all employees are tech-savvy
  • The advantage of being both a “consumer” and now producer of IT’s value to the organization
  • Methods IT has used to become “product leaders” rather than “order takers” within the organization
  • How he has ensured that the team understands how “customer-centric” technology is used within the organization
  • The skills and roles that are rising in importance within Intuit
  • Advice he would give to CIOs not at technology companies, as a CIO who has worked at multiple tech-centric organizations
  • Resources he uses to remain abreast of innovation and technology
  • Eye on the Trends: Data, and the shift to managed and hosted solutions

Tristan Boutros, COO at The New York Times

In this interview, Tristan Boutros, COO at The New York Times, discusses WorldClass IT Principle One, People, Principle Three, Project & Portfolio Management and Principle Four, IT and Business Partnerships. Some of the topics discussed include

  • Tristan’s role at The New York Times
  • The intersection between technology, product, and design
  • The creation of holistic portfolios and teams
  • Digital transformations internally and in consumer experiences
  • The changes in offered products as digital transformations occur
  • Organizational change in response to changing digital landscapes
  • Industry trends
  • Identifying skill sets for digital transformation
  • Discovery and Experimentation
  • Agile Project Management
  • Global team structure and communication
  • Eye on the trends: process driven leaders, enterprise level agile mindset, data driven insights

Srini Koushik, Chief Information Officer and Chief Technology Officer of Magellan Health

In this interview, Peter High and Srini Koushik discuss World Class IT Principle One, People, Principle Two, Infrastructure, and Principle Four, IT and Business Partnership. Among the other topics they discuss include:

  • An overview of Magellan’s business, including its two primary growth platforms: healthcare and pharmacy benefits management
  • Magellan’s Massive Transformative Purpose of “Leading humanity to healthy, vibrant lives,” and how that leads them to unconventional but extremely impactful offerings such as Magellan Complete Care, a first-of-its-kind benefits plan aimed at the seriously mentally ill in Florida, or managing specialty care
  • How Srini leverages innovative organizational techniques and emerging technologies to compete with larger healthcare companies, a concept he calls Exponential IT. Some examples of this include leveraging cloud services instead of building solutions in-house, adopting platforms its employees were already familiar with such as Workplace by Facebook to reduce training needs and facilitate adoption, and building solutions for tomorrow’s technology like 5G, instead of yesterday’s technology
  • How operating in a high-touch industry that requires the company to be empathetic and sensitive to the needs of its customers has shaped its approach to digital
  • The unique perspective on technology that Srini has developed over his career, which includes both time at large companies like IBM, Hewlett Packard, Nationwide, as well as entrepreneurial experience as CEO of a startup

Robert Austin, Associate Professor of Technology and Operations Management at Harvard Business School

In this interview, Robert Austin discusses three of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The CIOs increasing focus on growing revenue rather than reducing costs
  • Using IT for “trystorming”: coming up with ideas and trying them out, quickly and cheaply
  • The importance of justifying IT investments for their strategic value rather than immediate ROI
  • The need for IT to innovate as more and more IT is outsourced
  • American MBAs contemplating opportunities in India and China

Stephen Gillett, Executive Vice President, Chief Operating Officer of Symantec

In this interview, Stephen Gillett, Executive Vice President and Chief Operating Officer at Symantec, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression to the CIO role and beyond
  • Stephen’s role in transforming the use of technology during his time at Starbucks
  • How Stephen leveraged his experiences with innovation in his role at Best Buy Digital
  • Stephen’s current experience as COO of Symantec
  • Stephen’s advice for CIOs and IT VPs who aspire to CIO Plus and Beyond CIO roles
  • Eye on the Trends: The transformation of IT’s role within the enterprise and the emergence of a new generation of CIOs

Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services

In this interview, Rob Carter, Co-CEO and Chief Information Officer of FedEx Corporate Services, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • What technology trends Rob is keen to leverage in the next 3-4 years
  • The evolution of Rob’s responsibilities as a CIO within FedEx, and the benefits of having a position dedicated solely to the pursuits of IT advancement and development
  • The significance of board level access for CIOs within organizations
  • Rob’s personal ideology of engagement over complacency in a leadership position within IT
  • Eye on the Trends: The increasing importance of the connection between physical and digital networks, and the resulting innovations derived from the intersection of these two networks

Greg Brockman, Co-Founder and CTO of OpenAI

In this interview, Greg Brockman, Co-Founder and CTO of OpenAI discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • The great potential for artificial intelligence to positively impact humanity
  • Greg’s experience as CTO of stripe, and the transition from high-growth startup to mission driven non-profit
  • How Greg thinks about staffing, and how OpenAI’s bold mission and unique structure acts as a magnet for top talent
  • How AI may replace more jobs than it creates, the economic disruption it could cause, and the role of government in easing the societal shift
  • The risks of AI, and the pressures of AI development versus AI safety
  • The role investor-founders Elon Musk and Sam Altman play in OpenA, and where Greg draws inspiration from
  • The trend of open sourcing AI development