Technovation with Peter High - 371 Interviews and Podcasts

Welcome to the Technovation with Peter High, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Talent Management

Duane Anderson, Chief Information Officer of Marquette Group and USMotivation

In this interview, Duane Anderson discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The key insights garnered as a new CIO
  • The process of acclimating yourself to a new role
  • The role an IT department plays for a company that relies on data gathering, synthesizing, and reporting
  • The crucial role IT’s responsibility for infrastructure plays in acquisitive companies
  • How in order to cut costs during the economic malaise, he categorized IT investment into three majors categories: utility expenses, maintenance capital, and new development/capabilities
  • The evolving profile of successful IT associates and how many are coming from areas of study outside computer engineering backgrounds

Carl Wilson, Former Chief Information Officer of Marriott International

In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How to cultivate an environment of success around you in order to progress in one’s career
  • The value of meaningful evaluations and cross-functional learning opportunities
  • How to reach the strategy-setting table as CIO
  • Taking data and information and turning it into knowledge
  • Eye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations

Marc Saffer, Chief Information Officer of J.Crew

In this interview, Marc Saffer, Chief Information Officer of J. Crew discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The structure and dynamics of the CIO office at J.Crew
  • Marc’s focus on company culture, business strategy and people management in preparation of his role as J.Crew’s new CIO
  • Marc’s multi-staged people assessment and project selection strategies in the first few days in his new job
  • Eye on the Trends: The critical role of business and IT alignment in success of J.Crew’s new projects: international expansion and supporting websites, enterprise selling capability

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare

Neil Jacobstein, Co-Chair of the Artificial Intelligence and Robotics Track at Singularity University

In this interview, Neil Jacobstein, Co-Chair of the Artificial Intelligence and Robotics Track at Singularity University, discusses World Class IT Principle One, People, and Principle Two, Infrastructure. Some of the topics discussed include:

  • Singularity University and his role as co-chair of the Artificial Intelligence and Robotics track
  • The ways in which AI can mitigate the heuristics inherent in human cognition
  • How AI can be used to augment current human capability
  • Strategies technology executives should use to think about AI
  • The role the government should play in helping mitigate the potential job losses from AI
  • His perspectives on the dangers of artificial intelligence that have been expressed by major thought leaders
  • Advice on how to train workers to be prepared for the coming wave of AI
  • How individuals can prepare themselves for the opportunity of AI

General Stanley McChrystal (Retired), Managing Partner at McChrystal Group, Former Commander Joint Special Operations Command

In this interview, General Stan McChyrstal (Ret.) Managing Partner at McChrystal Group and Former Commander Joint Special Operations Command , discusses World Class IT Principle One, People. Some of the topics discussed include:

  • The connections between the speed of change, agility, and decision making
  • Recognizing that you can be technically and tactically correct, and still be functionally incorrect
  • The benefits gained from decentralization, pumping information down the organization, and harnessing insights from younger, less experienced team members
  • Building an organizational structure of organically connected small cohesive teams
  • Creating a mandate for necessary change in organizations that are comfortable with their status quo
  • The General’s upcoming book on leadership which explores the metrics of leadership

Mayank Prakash, Chief Digital and Information Officer of the United Kingdom’s Department of Work and Pensions

In this interview, Peter High speaks with Mayank Prakash, the Chief Digital and Information Officer of the United Kingdom’s Department of Work and Pensions. Among the topics they discuss include

  • How the DWP touches all lives in the United Kingdom whether that be looking after children with separated parents, the working class, disabled people, or retired people to produce better outcomes for them and society
  • The DWP’s digital goal to become more efficient by meeting the emerging customer experiences to improve outcomes for society
  • How the DWP is able to satisfy the diverse group of people that they serve by avoiding a one size fits all strategy in favor of active segmentation that leads to better delivery of targeted services
  • How being an older company can be an advantage during a digital transformation due to the diverse mature analytics on data spanning over decades
  • How the DWP has balanced retaining existing employees and hiring new talent by holding a series of interventions to help existing employees think about their values while additionally bringing in new people for the people in-house to learn from
  • Why Mayank prefers a more combined approach to IT versus a bimodal IT approach
  • Why Mayank switched from the private to the public sector including the opportunity to catch up to the private sector in technology transformation, the opportunity to make an impact on 22 million real people’s lives, and the chance to work with the most talented and humble people

Gregor Bailar, World Class IT Principle One, People, eSeminar with Gregor Bailar, Former CIO of Capital One

This interview is the first in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P1-People, Gregor Bailar discusses the following issues with Metis Strategy

  • How Gregor and his colleagues at Capital One turned the traditional thought process on office space and the working environment on its head in order to facilitate collaboration and innovation among other benefits
  • Gregor’s approach to workforce planning, succession planning, and grooming the leaders of the future, especially as several of his former lieutenants are now IT executives
  • The process Gregor has used to facilitate cultural change in the organizations that he has led
  • Gregor’s thoughts on how the so-called millennials’ innate comfort with and knowledge of technology impact IT departments and corporations more generally speaking
  • Other people-centric trends that he believes will be critical for current CIOs and IT executives to be mindful of

M.S. Krishnan, Joseph Handleman Professor of Information Systems and Innovation and Professor of Business IT of the Ross School of Business

In this interview, M.S. Krishnan, the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Challenges to the average CIO being innovative
  • Fostering innovation through sharpening business acumen
  • Creating a culture of innovation that balances experimentation and governance
  • Recruiting IT professionals with a curiosity for business and technology
  • Dangers of relying on a single group to drive innovation
  • Eye on the trends: Cloud based architecture and systems providing the “democratization of capabilities” for small and medium- sized businesses, and the organization’s ability to understand the talent they have through the lens of the ecosystem in which they operate

Brook Colangelo, Senior Vice President & Chief Information Officer of Houghton Mifflin Harcourt

In this interview, Brook Colangelo, Senior Vice President and Chief Information Officer of Houghton Mifflin Harcourt, an educational and trade publisher, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His transition from CIO role at the White House to his current role
  • Steps he took to prepare for his new job
  • How he focused on “meta-listening” to identify problems and achieve results in his first 100 days
  • His philosophy to focus on customer and user experience first and then designing the technology behind it
  • Eye on the Trends: Education and the ways to enable and adapt to the learning process as the next frontier in technological innovation