Forum on World Class IT - 290 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Talent Management

Gregor Bailar, World Class IT Principle One, People, eSeminar with Gregor Bailar, Former CIO of Capital One

This interview is the first in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P1-People, Gregor Bailar discusses the following issues with Metis Strategy

  • How Gregor and his colleagues at Capital One turned the traditional thought process on office space and the working environment on its head in order to facilitate collaboration and innovation among other benefits
  • Gregor’s approach to workforce planning, succession planning, and grooming the leaders of the future, especially as several of his former lieutenants are now IT executives
  • The process Gregor has used to facilitate cultural change in the organizations that he has led
  • Gregor’s thoughts on how the so-called millennials’ innate comfort with and knowledge of technology impact IT departments and corporations more generally speaking
  • Other people-centric trends that he believes will be critical for current CIOs and IT executives to be mindful of

M.S. Krishnan, Joseph Handleman Professor of Information Systems and Innovation and Professor of Business IT of the Ross School of Business

In this interview, M.S. Krishnan, the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Challenges to the average CIO being innovative
  • Fostering innovation through sharpening business acumen
  • Creating a culture of innovation that balances experimentation and governance
  • Recruiting IT professionals with a curiosity for business and technology
  • Dangers of relying on a single group to drive innovation
  • Eye on the trends: Cloud based architecture and systems providing the “democratization of capabilities” for small and medium- sized businesses, and the organization’s ability to understand the talent they have through the lens of the ecosystem in which they operate

Brook Colangelo, Senior Vice President & Chief Information Officer of Houghton Mifflin Harcourt

In this interview, Brook Colangelo, Senior Vice President and Chief Information Officer of Houghton Mifflin Harcourt, an educational and trade publisher, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His transition from CIO role at the White House to his current role
  • Steps he took to prepare for his new job
  • How he focused on “meta-listening” to identify problems and achieve results in his first 100 days
  • His philosophy to focus on customer and user experience first and then designing the technology behind it
  • Eye on the Trends: Education and the ways to enable and adapt to the learning process as the next frontier in technological innovation

Bruce Hoffmeister, Global Chief Information Officer of Marriott International

n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
  • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
  • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
  • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
  • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
  • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

Jeff Dean, Head of Google Brain

In this interview, Jeff Dean, Google Senior Fellow & Head of Google Brain, discusses World Class IT Principle One, People, Three, Project & Portfolio Management, and Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • How Jeff’s role at Google (and the company itself) has evolved since he joined in 1999, and his current role as the head of Google Brain
  • How Google resists organizational stasis and remains innovative, despite growing into a corporate behemoth
  • Google’s vision for an AI first world, and how the company applies its fundamental AI research to improving and creating new products and service
  • Trends in artificial intelligence such as open source software and conversational assistants
  • Major challenges AI presents
  • How companies in any industry can leverage artificial intelligence

Jeff Kubacki, Chief Information Officer of Kroll, the risk consulting and technology division of Marsh & McLennan (MMC)

In this interview, Jeff Kubacki discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How globalizing and simplifying IT infrastructure is a main objective in a post-acquisition environment
  • The importance of career planning as a core competency for Kroll IT
  • Jeff’s method on facilitating the communication between the Business and IT
  • The cultural challenges faced within IT when transitioning to a more metrics driven determination of value
  • How openly sharing objectives with vendors can lead to more appropriately tailored solution proposals

Tom Murphy, Senior Vice President and Chief Information Officer of AmerisourceBergen

In this interview, Tom Murphy, the Senior Vice President and Chief Information Officer of AmerisourceBergen, an $80 billion pharmaceutical services provider, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Lessons learned from the world’s broads SAP implementation
  • Being ahead of the technology curve to remain relevant
  • High-priority skills to recruit for in IT
  • AmerisourceBergen’s near-term priorities
  • Eye on the trends: The relief brought on by “bring your own device” to get IT out of the device game, cloud computing, and how “gamification” can be used to apply gaming concepts into the work environment in order to improve adoption and use of new technology

Cathy Bessant, Global Technology and Operations Executive of Bank of America

In this interview, Cathy Bessant, Group Technology and Operations executive at Bank of America, the second largest bank holding company in the US by assets, discusses World Class IT principle one, People, principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • How she manages multiple CIOs and senior IT executives that report to her
  • Reducing spending should not equate to under-spending, which curtails growth
  • The shifting away of focus on deeply technical and engineering backgrounds for IT executives at large corporations
  • The complementary roles of chief marketing officer and IT executives
  • How board work can be a valuable training for executives to rise within their own organizations
  • Eye on the Trends:It is a hard time for the banking industry in general, and firms like BOA will continue to reduce risk, integrate acquisitions, and decrease operating costs through superior IT

Yves Behar, Founder of Fuseproject

In this interview, Yves Behar, Founder of Fuseproject, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His beginnings in design, his influencers, and how he places design at the intersection of commerce and culture
  • How Fuseproject engages clients like Jawbone and Herman Miller in order to craft contextualized designs
  • Fuseproject’s notable collaborative approach to design, and the role of universities in fostering this collaboration
  • Yves’ perspective on how to make a design successful across cultures
  • His inspirations and current work, including the upcoming launch of SmartLab from one of his many startups, August
  • Eye on the Trends: The ever growing importance of industrial design for businesses

John Hagel, Co-Chairman of Deloitte's Center for the Edge

In this interview, John Hagel, Co-Chairman of Deloitte’s Center for the Edge, discusses World Class IT Principle One, People, and Principle Five, External Partnerships. Some of the topics discussed include:

  • The meaning and intent of Deloitte’s Center For the Edge
  • Why the constant drive for efficiency will undermine the requirements of economic success for the future
  • The importance of scalable learning and its implications on performance improvement
  • Practices for instituting enterprise wide transformations
  • Defining the “Passion of the Explorer” and how to unlock the passion of your employees
  • How the American school system inhibits the development of true passion among its students
  • Business strategies of the most successful tech-companies in Silicon Valley