Forum on World Class IT - 281 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Talent Management

Mark Silver, Divisional Chief Information Officer of Siemens Health Services

In this interview, Mark Silver discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • His ascent to the CIO role through a non-traditional path, and how he caught up on the learning curve without much technical coding expertise
  • How experience with the technical details of coding are less important for becoming a CIO than understanding the business and the way in which it interacts with technology
  • The concerning lack of higher education training technologists receive in interacting with business partners, and the need for the CIO to be the translator of business issues into technology solutions
  • The cultural issues surrounding the adoption of a social media strategy
  • The role IT can play in facilitating the social media strategy discussion and development

Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership

In this interview, Martha Heller, Author of The CIO Paradox: Battling the Contradictions of IT Leadership, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • How the role of the CIO has evolved over the years
  • The genesis of Martha’s book The CIO Paradox
  • The characteristics of successful contemporary CIOs
  • How CIOs will need to focus on developing and obtaining individuals with both business and technical expertise for their teams
  • Eye on the Trends: The need to meet consumer technology demands and the increased focus on data analytics.

Salman Khan, Executive Director and Founder of Khan Academy

In this interview, Salman Khan, Executive Director and Founder of Khan Academy, a leader in online education, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The genesis of the idea behind Khan Academy
  • Khan Academy’s aim to fill skill and knowledge gaps but not to compete with or replace the physical classroom
  • Khan Academy’s revenue model and examples of performance metrics used
  • How Khan Academy scales and develops its team
  • Eye on the Trends: Khan Academy, like other MOOCs, will further enable access to the best education and push for a competency based education and hiring system – a departure from the current setup that give excessive importance to an institute’s brand name

Suren Gupta, EVP of Technology & Operations at Allstate Insurance Company

In this interview, Suren Gupta, EVP of Technology & Operations of Allstate Insurance Company, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The innovative ways in which Allstate has structured its organization to most effective facilitate a significant business transformation, specifically the various mechanisms used to capture and fund innovative ideas from the ground up
  • The various ways in which Stewart has built cross-functional capabilities to pull knowledge from the disparate functions of R&D, IT, and business, in a way that enables a greater understanding of the organization’s needs.
  • The importance of sourcing technologists that are first and foremost businesspeople when building talent
  • The challenges and opportunities Stewart identified when serving as the lead integrator of two merging companies with distinctive cultures and processes
  • Suren’s hesitance, throughout his career, to focus on getting to that “next level” and his prescribed alternative
  • The increasing importance of a flexible and effective organizational structure through which the key principles of operation, execution, enablement, development, innovation, and differentiation are supported
  • Eye on the Trends: The societal changes and possibilities that will come with leveraging data for wisdom, Allstate’s “innovation councils” composed of senior technology and business leaders with the purpose of bringing new ideas to life

Nuria Simo, CIO of Inter-American Development Bank

This is one in a series of interviews with financial services CIOs conducted in collaboration with CIO Straight Talk magazine. Read additional articles by other technology executives at www.straighttalkonline.com.

    In this interview, Nuria Simo, CIO of Inter-American Development Bank, discusses World Class IT Principle One, People; Principle Two, Infrastructure; and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

    • New Opportunities that can be leveraged through upcoming technologies
    • IT’s structure across multiple regions and countries
    • Importance of interacting with people on the field across different countries
    • Incorporating technologies that serve the 21st century consumer
    • Changing IT’s mindset to becoming customer centric
    • Focusing on improving collaboration and knowledge sharing capabilities
    • Eye on the Trends: Internet of Things; Analytics

    Mike Kistner, Chairman and Chief Executive Officer of Pegasus Solutions

    In this interview, Mike Kistner discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How a recession presents opportunities to provoke more change with less resistance
    • The need to reassess reengineered processes in order to constantly stay relevant
    • How the path of CIO to CEO will continue to become a more popular trend
    • The importance of balance between business acumen and IT prowess for IT personnel
    • How including vendors and customers in the technology roadmap can help improve product development

    Bill Krivoshik, Senior Vice President and Chief Information Officer of Time Warner

    In this interview, Bill Krivoshik, the SVP and Chief Information Officer of Merck, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Bill’s first steps in taking on the enterprise CIO role at Time Warner
    • How the enterprise CIO role helps Bill drive efficiencies through standardization across business units
    • How Bill employs a peer mentor group as opposed to a vendor management group
    • The value of Time Warner’s brand in attracting and retaining top talent
    • Eye on the Trends: Cloud and SaaS, and how it enables organizations to shift from a fixed to variable cost structure, as well as the consumerization of IT and mobility, and how it enables access to information on any device

    Simon Nelson, Chief Executive Officer of FutureLearn

    In this interview, Simon Nelson, CEO of FutureLearn, a prominent MOOC, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Simon’s vision for FutureLearn, and how he started the company
    • How he has leveraged his non-academic background to run a MOOC
    • FutureLearn’s revenue model, and what Simon thinks about his company’s position vis-à-vis traditional educational institutions and other MOOCs
    • How FutureLearn engages cultural institutions to enhance its product
    • Eye on the Trends: Mobile learning, changing technology to make MOOC learning more conducive to non-STEM subjects

    Marc Lore, CEO and Founder of Jet

    In this interview, Marc Lore, CEO and Founder of Jet, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships , with Metis Strategy. Some of the topics discussed include:

    • Overcoming the inefficiencies of the existing market and what market opportunities exist for Jet
    • How he defines the areas of focus for Jet.com
    • Some of the things he has learned from Beta testing the website
    • His sources of profitability by being in a subscription model with a membership fee
    • His time at Quidsi and how his experiences have colored his perspective while launching another retail space venture
    • The advantages of his experience in the financial world as it applies to his current work
    • How he has planned his leadership team to balance strengths and weaknesses
    • How he plans the strategic direction of the new organization

    Kathy McElligott, CIO of McKesson

    In this interview, Kathy discusses the following issues with Metis Strategy:

    • The balance in a federated business model between shared services and independent business units
    • Interoperability in the healthcare industry
    • IT’s role in effectively using data analytics across the businesses/enterprise
    • Board service
    • Creation of technology hubs across the country to attract talent
    • Relationship between McKesson Ventures (VC), IT, McKesson business units and startups