Forum on World Class IT - 316 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Talent Management

Karl Salnoske, Executive Vice President, Service Delivery, & Chief Information Officer of GXS

In this interview, Karl Salnoske discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The increasing importance of domain knowledge among IT employees
  • The importance of governance in any transformation program
  • Building a core competency around project management
  • The importance of closely managing outsourcing
  • The increasing usage of cloud computing and social media in business

Curt Edge, Chief Information Officer of The First Church of Christ, Scientist

In this interview, Curt Edge, Chief Information Officer of The First Church of Christ, Scientist, and Christian Science Publishing Society discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Enabling the rapidly changing publishing world through IT
  • IT governance in a Church
  • Enhancing IT-business empathy and interactions
  • Freeing up bandwidth for strategic focus through commoditizing a cloud infrastructure
  • Eye on the trends: The exciting progress and potential of cloud computing and how the First Church of Christ, Scientist has already reaped tremendous benefit from cloud computing

Rob Lux, Senior Vice President & Chief Information Officer of Freddie Mac

In this interview, Rob Lux, Senior Vice President and Chief Information Officer of Freddie Mac, a public government sponsored enterprise , discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Rob’s team’s role in helping Freddie Mac recover from the economic downturn
  • How Freddie Mac approached Walmart, Visa, and other private sector firms for data management advice
  • The external benchmarks and KPIs used at Freddie Mac
  • The work culture at Freddie Mac, including IT innovation competition and bring-your-own-devise policy for employees
  • Eye on the Trends: Organizations in the mortgage industry like Freddie Mac are aggressively leveraging big data for predictive analytics and investing in technology to simplify and enable mobile mortgage transactions

Timothy McCabe, SVP and Chief Information Officer of Delphi

In this interview, Timothy McCabe, SVP and CIO of Delphi, discusses World Class IT principle one, People, principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His formative experience managing large technological changes at a critical time for the organization
  • The impact of Tim’s nontraditional career path and academic training on his role as an innovative IT leader
  • The way in which technology strategy, when aligned with both top-level and bottom-level needs, can enable the broader strategic direction of an organization to flourish
  • The importance of communicating and educating colleagues on the value that an IT investment will bring to the organization as a whole
  • Eye on the Trends: The growing potential of data-driven analytics and insights within a global organization, the influence of digital capabilities on information sharing in and outside of the workplace

Mike Schroepfer, Chief Technology Officer of Facebook

In this interview, Mike Schroepfer, Chief Technology Officer of Facebook, discusses World Class IT Principle One, People, and Principle Four, IT and Business Partnerships. Some of the topics discussed include:

  • The three innovation pillars that underpin Facebook’s ten-year roadmap
  • The talent needs of Facebook extending beyond computer engineering
  • Strategies for unifying a diverse talent pool to achieve a common goal
  • Engaging in partnerships within the industry to accelerate the rate of technological change
  • How utilizing Facebook in the workplace can bolster productivity and collaborative efforts among employees
  • The idea of “cultural engineering” to build cohesion across an organization

Andrew Moore, Dean of the School of Computer Science at Carnegie Mellon University

In this interview, Andrew Moore, discusses World Class IT Principle One, People; World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The genesis of Carnegie Mellon University’s School of Computer Science
  • The history of artificial intelligence
  • Aspects of human intelligence that have been automated to date
  • The impact of automation on jobs
  • Automated personal assistants as the predictor for the future eminent AI company
  • CMU’s strategies for retaining faculty talent
  • The two distinct safety concerns of AI
  • The supportive relationship between Pittsburgh’s government, universities, and tech and manufacturing companies

Mark Settle, Chief Information Officer of BMC Software

In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor
  • How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company’s products
  • The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales
  • The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization
  • The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics
  • The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility

Arthur Langer, Chariman and Founder of Workforce Opportunity Services

In this interview, Arthur Langer, Chairman and Founder of Workforce Opportunity Services, a nonprofit charitable organization that helps companies build strong talent pipelines through unique work-study programs, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the CIO role is evolving to become more strategic
  • The importance of articulating complex IT concepts in business terms to facilitate collaboration with the business
  • How IT can be categorized as drivers and support, with the latter a target for outsourcing
  • The origins of Workforce Opportunity Services and how they help major corporations fulfill their needs
  • The process by which Workforce Opportunity Services supplies talent to corporations
  • Eye on the trends: The increased role of IT as technology develops as a competitive advantage

Mike Feerick, CEO and Founder of ALISON

In this interview, Mike Feerick, Founder and CEO of ALISON, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategy behind ALISON’s focus on corporate and vocational training content online
  • ALISON’s revenue model and and key performance indicators used
  • How ALISON functions as a filter for the content that exists online in the vocational space
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: There will be great emphasis on skills-based hiring in the future, a departure from the traditional route that heavily weights an applicant’s college or university name, and ALISON is positioning itself to provide employers with such candidates

Stewart McCutcheon, EVP and CIO of Ecolab, Inc.

In this interview, Stewart McCutcheon, CIO of Ecolab, Inc., discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The imperative of the IT organization’s strategy to look to become a source of competitive advantage for global organizations in the future
  • The various ways in which Stewart has built cross-functional capabilities to pull knowledge from the disparate functions of R&D, IT, and business, in a way that enables a greater understanding of the organization’s needs.
  • The important yet difficult conundrum of “build” versus “buy” in a global information technology organization, and the strategic importance of customization of systems and processes in creating competitive advantage
  • The challenges and opportunities Stewart identified when serving as the lead integrator of two merging companies with distinctive cultures and processes
  • Stewart’s unique promotion to CIO from the company acquired in a merger, and potential reasons behind the decision
  • Eye on the Trends: The success of high intensity, goal-oriented task forces formed to improve flawed processes, the growing trend of the CIO having core competency as a business person more so than a technologist