Forum on World Class IT - 342 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Tech Enabled Business

Darko Hrelic, CIO of Gartner Inc

In this interview, Darko Hrelic discusses four of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

  • The difficulty in finding skills and talent that meet the challenges of tomorrow as well as those of yesterday
  • How quickly technology expectations are changing: “email is legacy”
  • The need for IT/Business alignment, if IT does not want to become irrelevant
  • The importance of depth of knowledge rather than breadth of knowledge

M.S. Krishnan, Joseph Handleman Professor of Information Systems and Innovation and Professor of Business IT of the Ross School of Business

In this interview, M.S. Krishnan, the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Challenges to the average CIO being innovative
  • Fostering innovation through sharpening business acumen
  • Creating a culture of innovation that balances experimentation and governance
  • Recruiting IT professionals with a curiosity for business and technology
  • Dangers of relying on a single group to drive innovation
  • Eye on the trends: Cloud based architecture and systems providing the “democratization of capabilities” for small and medium- sized businesses, and the organization’s ability to understand the talent they have through the lens of the ecosystem in which they operate

Aaron Levie, CEO and Co-Founder of Box

In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Themes of the upcoming BoxWorks conference
  • Box’s ability to attract and retain top talent from other IT firms
  • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
  • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate

Diana McKenzie, CIO of Workday

In this interview, Diana McKenzie, CIO of Workday, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How prior experience as a Workday customer has helped her transition into her role as the CIO
  • Her thoughts on the evolving responsibilities of today’s CIO
  • Tying enterprise architecture and microservices to empower business partners and stakeholders
  • How technology advancement has driven collaboration among Workday’s C-suite executives
  • IT’s role in prospecting emerging technologies to create competitive advantage for the organization
  • A glimpse into the priorities and strategic plans of the team she leads at Workday
  • Eye on the Trends:Big Data, Analytics, Virtual Personal Assistants

Joey Miller, Vice-President of Information Technology of Magna International

In this interview, Joey Miller discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • How a large corporation manages its structure when it is diverse both geographically and in its products and services
  • The need for multi-tiered governance in a multinational corporation that not only allows for flexibility to meet unique needs, but also provides the platform to leverage an extensive network of knowledge
  • The importance of synchronizing high level functions to ensure optimization of resources and to ignite improved performance
  • How a multinational corporation can remain connected and on the same page through the use of technology
  • How a fee-for-service IT billing system encourages the marriage of IT and business executives in planning and cost reductions

Tom Murphy, Senior Vice President and Chief Information Officer of AmerisourceBergen

In this interview, Tom Murphy, the Senior Vice President and Chief Information Officer of AmerisourceBergen, an $80 billion pharmaceutical services provider, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Lessons learned from the world’s broads SAP implementation
  • Being ahead of the technology curve to remain relevant
  • High-priority skills to recruit for in IT
  • AmerisourceBergen’s near-term priorities
  • Eye on the trends: The relief brought on by “bring your own device” to get IT out of the device game, cloud computing, and how “gamification” can be used to apply gaming concepts into the work environment in order to improve adoption and use of new technology

Kevin Hart, EVP and CTO of Cox Communications

In this interview, Kevin Hart, Executive Vice President and Chief Technology Officer of Cox Communications, the third-largest cable entertainment and broadband services provider in the country, discusses World Class IT principle one, People, principle three, Project and Portfolio, and principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness of his role at CTO at Cox
  • His first 100 days plan for his CTO role
  • How he has implemented a faster pace of innovation within technology at Cox, in order to compete within the rapidly-evolving video entertainment market
  • Eye on the Trends: Aligning IT initiatives with overall business goals at firms through evolving roles of the CIOs and CTO, and the steps Ken has undertaken to institutionalize formalized training programs such as CIO University

Rob Alexander, CIO of Capital One

In this interview, Rob Alexander, CIO of Capital One, discusses World Class IT Principle One, People, Principle Two, Infrastructure, Principle Three, Project & Portfolio Management, and Principle Five, External Partnerships. Some of the topics discussed include:

  • Rob’s preview as CIO of Capital One, and his untraditional IT background
  • How the organization has adopted agile development, as well as the agile mindset
  • The IT department’s implementation of Dev Ops, and how they measure its effectiveness
  • Using technology and organizational best practices to facilitate collaboration
  • The company’s digital transformation, and the importance of understanding and positioning for disruptive change
  • Competing with as well as partnering with Fin Tech startups, tapping into innovation ecosystems, and how Capital One leverages the advantages of its scale
  • Some of the forward-looking products Capital One is developing for its customers

Phil Fasano, Chief Information Officer of Kaiser Permanente

In this interview, Phil Fasano discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT supports Kaiser Permanente’s multiple healthcare arms
  • The importance of IT in providing better information faster to physicians and healthcare decision makers
  • Kaiser Permanente’s use of the electronic medical record, and the benefits garnered
  • IT’s role in responding to healthcare reform
  • Kaiser Permanente’s IT innovation process and how listening to the needs of end-users can be the genesis of new ideas
  • The promising future role of mobile technologies in enhancing healthcare

Arthur Langer, Chariman and Founder of Workforce Opportunity Services

In this interview, Arthur Langer, Chairman and Founder of Workforce Opportunity Services, a nonprofit charitable organization that helps companies build strong talent pipelines through unique work-study programs, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the CIO role is evolving to become more strategic
  • The importance of articulating complex IT concepts in business terms to facilitate collaboration with the business
  • How IT can be categorized as drivers and support, with the latter a target for outsourcing
  • The origins of Workforce Opportunity Services and how they help major corporations fulfill their needs
  • The process by which Workforce Opportunity Services supplies talent to corporations
  • Eye on the trends: The increased role of IT as technology develops as a competitive advantage