Forum on World Class IT - 350 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Tech Enabled Business

Bob Fecteau, Chief Information Officer of BAE Systems' Information Solutions Business

In this interview, Bob Fecteau discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The multiple layers of complexity in IT government contracting
  • The challenges of managing a remote workforce
  • How “insourcing” IT services that were once outsourced can leverage competitiveness
  • The importance of protecting a company’s intellectual property
  • The importance of positioning IT to grow and improve the business through strategic alignment

David Johns, Senior Vice President, Chief Information Officer, and Chief Shared Services Officer of Owens Corning

In this interview, David Johns, the Senior Vice President and Chief Information Officer of Owens Corning, a world leader in building materials and composite systems and solutions, discusses World Class IT principle two, Infrastructure, principle three, Project and Portfolio Management, principle four, IT-Business Partnerships, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging shared services at Owens Corning
  • Global outsourcing for scalability, expertise, and cost control
  • IT’s emphasis on driving revenue
  • The “Bring Your Own Device” policy at Owens Corning
  • Innovation from the global IT team and increasingly tech-savvy workforce
  • Eye on the trends: How virtualization and cloud computing enable mobility, drive cost savings, and expedite deployment capabilities; the productivity gains from video; and consumerization of IT and David’s prediction that IT may eventually no longer provide devices to a company’s employees

Randy Krotowski, Vice President and Chief Information Officer of Caterpillar

In this interview, Randy Krotowski, Chief Information Officer and Vice President of Caterpillar, a $54 billion manufacturing company, discusses World Class IT principle one, People, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategic value of a dual VP Global Information Services and CIO role
  • The importance of talent management and legacy planning for operational excellence and business transformation
  • Caterpillar’s strategic focus on customer facing IT capabilities
  • How to include business leaders in developing IT
  • Eye on the Trends: The exciting possibilities for manufacturing companies like Caterpillar to move into commercial software, promote supply chain agility, and achieve IT-enabled integration of a network of independent dealers

Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group

In this interview, Rob Webb, Chief Information Technology Officer of the Etihad Aviation Group, discusses World Class IT principle 1, People, principle 4, IT and Business Partnerships, and principle 5, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Leveraging technology platforms across airlines to achieve economies of skill and scale
  • The role of the Chief Information Technology Officer versus the CIO and CTO
  • Implementing a cloud-first approach and mobility solutions
  • Parallels between the hospitality space and the airline industry
  • Investing in people to meet the demand rapid business growth places on IT
  • Enabling safe growth by focusing on better prioritization and program management
  • Using a strategic approach to external partnerships to realize economies of scale and human capital development
  • How Gulf culture encourages investment in leading-edge technologies
  • Eye on the Trends: Integrating data analytics from synthesized loyalty programs and location-based services to improve customer experience and targeted marketing.
  • Darko Hrelic, CIO of Gartner Inc

    In this interview, Darko Hrelic discusses four of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include

    • The difficulty in finding skills and talent that meet the challenges of tomorrow as well as those of yesterday
    • How quickly technology expectations are changing: “email is legacy”
    • The need for IT/Business alignment, if IT does not want to become irrelevant
    • The importance of depth of knowledge rather than breadth of knowledge

    M.S. Krishnan, Joseph Handleman Professor of Information Systems and Innovation and Professor of Business IT of the Ross School of Business

    In this interview, M.S. Krishnan, the Joseph Handleman Professor of Information Systems and Innovation and Professor of Business Information Technology at the Ross School of Business of the University of Michigan, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Challenges to the average CIO being innovative
    • Fostering innovation through sharpening business acumen
    • Creating a culture of innovation that balances experimentation and governance
    • Recruiting IT professionals with a curiosity for business and technology
    • Dangers of relying on a single group to drive innovation
    • Eye on the trends: Cloud based architecture and systems providing the “democratization of capabilities” for small and medium- sized businesses, and the organization’s ability to understand the talent they have through the lens of the ecosystem in which they operate

    Aaron Levie, CEO and Co-Founder of Box

    In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Themes of the upcoming BoxWorks conference
    • Box’s ability to attract and retain top talent from other IT firms
    • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
    • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate

    Diana McKenzie, CIO of Workday

    In this interview, Diana McKenzie, CIO of Workday, discusses World Class IT principle two, Infrastructure, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • How prior experience as a Workday customer has helped her transition into her role as the CIO
    • Her thoughts on the evolving responsibilities of today’s CIO
    • Tying enterprise architecture and microservices to empower business partners and stakeholders
    • How technology advancement has driven collaboration among Workday’s C-suite executives
    • IT’s role in prospecting emerging technologies to create competitive advantage for the organization
    • A glimpse into the priorities and strategic plans of the team she leads at Workday
    • Eye on the Trends:Big Data, Analytics, Virtual Personal Assistants

    Joey Miller, Vice-President of Information Technology of Magna International

    In this interview, Joey Miller discusses three principles of World Class IT with Metis Strategy. Some of the topics discussed include

    • How a large corporation manages its structure when it is diverse both geographically and in its products and services
    • The need for multi-tiered governance in a multinational corporation that not only allows for flexibility to meet unique needs, but also provides the platform to leverage an extensive network of knowledge
    • The importance of synchronizing high level functions to ensure optimization of resources and to ignite improved performance
    • How a multinational corporation can remain connected and on the same page through the use of technology
    • How a fee-for-service IT billing system encourages the marriage of IT and business executives in planning and cost reductions

    Tom Murphy, Senior Vice President and Chief Information Officer of AmerisourceBergen

    In this interview, Tom Murphy, the Senior Vice President and Chief Information Officer of AmerisourceBergen, an $80 billion pharmaceutical services provider, discusses World Class IT principle one, People, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Lessons learned from the world’s broads SAP implementation
    • Being ahead of the technology curve to remain relevant
    • High-priority skills to recruit for in IT
    • AmerisourceBergen’s near-term priorities
    • Eye on the trends: The relief brought on by “bring your own device” to get IT out of the device game, cloud computing, and how “gamification” can be used to apply gaming concepts into the work environment in order to improve adoption and use of new technology