Forum on World Class IT - 277 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Tech Enabled Business

Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How the CIO role and IT fit into a very technical company
  • Qualcomm IT’s priorities
  • Norm’s long-term strategic mindset that is enable by a long tenure
  • Not outsourcing IT and still capturing equal efficiencies
  • Hiring and training for a balanced business-IT skill set
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

Chris Lofgren, Chief Executive Officer of Schneider National

In this interview, Chris Lofgren, CEO of Schneider National, a multi-billion dollar trucking, logistics, and intermodal service provider, and discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Schneider National’s history as a early technology adopter
  • The transition from CIO to COO to CEO
  • The intersection of marketing and technology
  • Interacting with a CIO as a current CEO and former CIO
  • Eye on the Trends: the power of business analytics to find valuable trends that allow Schneider to proactively tackle both issues and opportunities

Eric Singleton, Chief Information Officer of Chico's, Inc.

In this interview, Eric Singleton, CIO of Chico’s, Inc., discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The benefits of drawing from IT experience across different verticals and industries to deliver game-changing solutions to a new sector.
  • Eric’s innovation in applying the “customer perspective” to the traditionally internally focused organization of IT, as well as how it has led him to become a more externally-focused and sensitive CIO.
  • • The comprehensive approach Eric took when developing Chico’s innovative FAS Digital Retail Theater to seamlessly blur the line between the “bricks and clicks.”
  • The imperative of “relentless transparency” with the customer when capturing information at the point of sale, both to build trust and communicate enhanced value to the customer experience in a way that sustains the relationship between consumer and brand.
  • The ability of the Tech Tables to leverage technology in a way that elicits a natural and memorable social interaction with customers while significantly decreasing inventory carrying costs for Chico’s.
  • Eye on the Trends: The blurring of lines between the augmented reality digital experience and its spillover into everyday reality, the idea of real life interaction with technology as a continuum that now extends to each moment of the customer lifestyle and the ability of a brand to tap into that connectedness.

Ken Venner, Executive Vice President, Corporate Services, and Chief Information Officer of Broadcom

In this interview, Ken Venner, Executive Vice President, Corporate Services and Chief Information Officer of Broadcom, a designer and developer of semiconductors for wired and wireless communications, discusses principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • Making IT “like air”- there and ready to use in plenty, without the need to think about it
  • The challenge and blessing of working with such a large percentage of technically savvy stakeholders
  • Ken’s “walk-crawl-run” approach to collaboratively prototyping solutions to demonstrate value
  • Being “stractical”: maintain the balance between strategic and tactical
  • Broadcom’s acquisitive nature and how IT enables successful transactions
  • Eye on the trends: Consumerization of IT relevance for CIOs, video for content delivery and collaboration, IT professionals getting out of the infrastructure business, and how IT security is under-emphasized

John Hinshaw, Executive Vice President, Technology and Operations of Hewlett-Packard

In this interview, John Hinshaw, Executive Vice President of Technology & Operations of Hewlett-Packard, a $116 billion diversified technology company, and discusses World Class IT principle one, People,and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His unique purview of responsibilities as EVP of Technology & Operations
  • How he uses technology to impact P&Ls across business units
  • The unique culture and pace of innovation at HP
  • Planning and building great IT leadership teams
  • Eye on the Trends: the innovations that HP is making in a variety of exploding realms. He foresees an even larger growth of the use of mobile and social technologies, and talks about the advantages of smaller and cheaper data centers

Jean-Michel Ares, Group Head of Technology & Operations, BMO Financial Group

In this interview, Jean-Michel Ares, Group Head of Technology & Operations at BMO Financial Group, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The imperative, at BMO Financial Group and within the broader financial services industry, to combine the functions of technology and operations under a single executive
  • Jean-Michel’s belief in the ability of leadership along the lines of operational excellence, transformation, and innovation to set every CIO on the path to greatness
  • The four outlined “areas of focus” for Jean-Michel’s team in the coming year
  • Jean-Michel’s renewed focus on enterprise security, as well as the important role of external partnerships and networks in securing an organization’s data and resources
  • The great opportunity of each CIO to build strong personal networks, later leveraging those networks to solve complex challenges faced by those within and external to their industry or role
  • Eye on the Trends: The combination of analytics, mobility, social networks, and the Internet of Things in shaping the new technological enterprise

Carl Wilson, Former Chief Information Officer of Marriott International

In this interview, Carl Wilson, Former Chief Information Officer of Marriott International, discusses principle one, People, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include:

  • How to cultivate an environment of success around you in order to progress in one’s career
  • The value of meaningful evaluations and cross-functional learning opportunities
  • How to reach the strategy-setting table as CIO
  • Taking data and information and turning it into knowledge
  • Eye on the trends: Consumerization of IT, the convergence of business and technology processes, the potential of mobility, and the criticality of analytics in the growth of corporations

Vivek Kundra, Executive Vice President, Emerging Markets of Salesforce.com

In this interview, Vivek Kundra, Executive Vice President of Emerging Markets at Salesforce.com, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • His career progression from first federal CIO to his role at Salesforce.com
  • Technology in the Obama presidential campaign
  • How brand ownership is shifting to consumers
  • The evolution of the CIO
  • Why IT leaders can and must use technology to invent and reinvent new markets
  • Eye on the Trends: With close to 5 billion mobile devices globally, Kundra foresees the ability for users to “instrument the planet.”- how big data algorithms can be used to look at the grievances and recommendations that consumers are sharing, and analyze that data to determine how to better and more personally serve them

Peretz Lavie, President of the Technion - Israel Institute of Technology

In this interview, Peretz Lavie, President of the Technion – Israel Institute of Technology, discusses World Class IT principle one, People, and principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The Technion’s mission and its role in driving entrepreneurship and engineering success in Israel
  • The innate entrepreneurial nature of Israelis as an immigrant nation and their unique geo-political context
  • What degree entrepreneurship can be taught to students, and what innate traits future entrepreneurs bring with them to the Technion
  • How alumni contribute in the classroom and providing business opportunities to Technion students
  • The Technion’s successful partnership with Cornell University to establish the Jacobs Technion-Cornell Institute in New York City and the contribution of JTCI to the city
  • Faculty’s involvement in the companies that Technion’s students develop, and how the Technion financially encourages faculty’s start-ups
  • Lavie’s own research on sleep and an individual’s peak creativity and alertness
  • Eye on the Trends: Nanotechnology’s role in monitoring health and automatic translations capacity to globalize education

Bob Willett, Chief Executive Officer of Best Buy International

In this interview, Bob Willett discusses two principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • The critical role of technology in a multifaceted, geographically dispersed business as the key agent of change
  • The emerging trend of more CEOs coming from a CIO career path
  • The benefits to CEOs of involving their CIOs in all strategic decisions
  • How Best Buy uses Business Information Officers, which are evaluated on their respective businesses, rather than Information Technology Officers
  • The value of software residing in how it is used, rather than in what software is used
  • The importance of cultural fit when working with an external partner to provide value to the customer