Forum on World Class IT - 319 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Tech Enabled Business

Tim Harvey, Executive Vice President of Shared Services & Chief Information Officer of Hilton Hotels Corporation

Among other topics, Tim discusses the following issues with Metis Strategy

  • Localizing a global ERP system to function across 77 countries
  • Using technology to help companies merge and split apart
  • Rolling out a loyalty program across thousands of properties in four months
  • Leveraging experiences as a CIO to successfully run other areas of a company
  • How to use a technology solution to not only match competitor business performance, but to quickly surpass it

Susan Cramm, Founder and President of Valuedance

In this interview, Susan Cramm, Founder and President of Valuedance, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

  • Susan’s perspectives concerning the potential of the role of CIO
  • How IT is an enterprise asset and should be managed as such, and how organizations have the IT capabilities they deserve
  • Susan’s book 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT, and the value it provides
  • How IT leaders need to communicate costs and value in business terms
  • Eye on the Trends: How technology will be embedded in services and products, and that major trends such as mobility, cloud, web services, collaboration, analytics, etc. all really lock in together

Mike Feerick, CEO and Founder of ALISON

In this interview, Mike Feerick, Founder and CEO of ALISON, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategy behind ALISON’s focus on corporate and vocational training content online
  • ALISON’s revenue model and and key performance indicators used
  • How ALISON functions as a filter for the content that exists online in the vocational space
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: There will be great emphasis on skills-based hiring in the future, a departure from the traditional route that heavily weights an applicant’s college or university name, and ALISON is positioning itself to provide employers with such candidates

Greg Carmichael, President and Chief Executive Officer of Fifth Third Bank

In this interview, Greg Carmichael, discusses World Class IT Principle One, People; World Class Principle Four, IT & Business Partnerships; and World Class Principle Five, External Partnerships. Some of the topics discussed include:

  • The role of technology in Fifth Third’s business-to-business (B2B) and business-to-customer (B2C) relationships
  • Fifth Third’s multi-pronged technology division
  • Firth Third’s three-phrased strategy for developing and delivering new technologies
    • Why CIOs need to know each business within the enterprise
    • Greg’s career path from CIO to CEO

    Tim Stanley, Former CIO and Senior Vice President of Innovation, Gaming, and Technology of Harrah’s Entertainment.

    In this interview, Tim Stanley discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

    • How first establishing the company’s direction creates a path for innovation
    • The necessity of IT being used as a strategic weapon in leading innovation
    • Tim’s method of using 6 vectors to structure the path that enables and leads to innovation
    • The ways a company can leverage insights from their customers, particularly the importance of understanding digital interactivity and conducting rapid prototyping
    • How every IT executive should in some way span out into the business in order to understand how to improve what the business does
    • The importance of using alignment and analytics as strategic tools

    Jean Hill, Chief Technology Officer of First New York Securities

    In this interview, Jean Hill, the Chief Technology Officer of First New York Securities, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • Jean’s role at First New York Securities and her unusual path to become CTO
    • Jean’s business background and how it keeps her focused on the business value of technology
    • The necessity of educating users on how to take advantage of technology solutions
    • The process by which Jean transformed the IT organization
    • Eye on the Trends: Cloud computing and how enterprises will need to find a way to integrate all of the different cloud solutions they have.

    Daniel Huttenlocher, Dean and Vice Provost of the Cornell NYC Tech Campus

    In this interview, Dan Huttenlocher, Dean and Vice Provost of Cornell’s new NYC tech campus, discusses World Class IT principle one, People and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • Cornell Tech NYC’s mission
    • Why Cornell chose to locate the school in New York City
    • The school’s matrixed learning structure and three organizing themes, which focus on customer-centric technology
    • How the school is building a culture that equally values real-world engagement and academic accomplishments
    • Dan’s definition of success for the school
    • Eye on the Trends:Innovation in educational content delivery, MOOCs, IT as an increasingly user-centric field

    Ben Fried, Chief Information Officer of Google

    In this interview, Ben Fried, Chief Information Officer of Google discusses principle two, Infrastructure, principle three, Project and Portfolio Management, and principle four, IT-Business Partnerships of World Class IT with Metis Strategy. Some of the topics discussed include:

    • Role of IT at Google
    • Ben’s priorities for IT
    • Google’s “20% Time” and Open Source openness
    • The “corporatization of consumer technologies” (or the consumerization of IT)
    • Cloud computing’s benefits and impact on IT
    • The future IT worker
    • Eye on the trends: The criticality of browser security and how it should not be an afterthought for CIOs, the rise of Android and tablets in the enterprise and the need for CIOs to proactively manage, rather than react to the change, and the emergence and potential of the Chrome Operating System to solve many of the challenges brought on by personal computing

    Chris Laping, Senior Vice President, Business Transformation and Chief Information Officer of Red Robin Gourmet Burgers

    In this interview, Chris Laping, the SVP of Business Transformation and CIO of Red Robin Gourmet Burgers, discusses World Class IT principle one, People, principle two, Infrastructure, principle three, Project & Portfolio Management, and principle four, IT-Business Partnerships with Metis Strategy. A live video recording of this interview can be found on Chris’ interview page. Some of the topics discussed include:

    • IT’s unique position to help solve business problems
    • Focusing on fundamentals, influence, and empathy in driving transformation
    • How Chris helped build a world class PMO, and how it now drives non-IT projects
    • The strong partnership between marketing and IT at Red Robin
    • Chris’ business transformation role, and how he orchestrates change pertaining to people, process, and technology
    • Eye on the Trends: Social media and mobile, and how there are many great ideas that are as of yet unfulfilled in these areas as it pertains to the services industry.
    • Q&A: Chris answers questions pertaining to how information security is managed at Red Robin, how changes are initiated, and outsourcing.

    Umar Saif, Vice Chancellor of Information Technology University, Pakistan

    In this interview, Umar Saif, Vice-Chancellor of Information Technology University in Pakistan, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

    • How he leveraged experiences at Cambridge and MIT to bring back lessons to Pakistan
    • How LUMS first responded to the entrepreneurial ethos that Umar brought to the table
    • Umar’s innovations and projects that have had real social and private sector impact in Pakistan
    • Cultural and logistical constraints faced by tech entrepreneurs in Pakistan, including a murky intellectual property legal space
    • The rise of citizen journalism
    • Eye on the Trends: Fundamental changes occurring in the education and media fields, which create great opportunities for entrepreneurs like Umar in Pakistan