Forum on World Class IT - 170 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Tech Enabled Business

Bruce Hoffmeister, Global Chief Information Officer of Marriott International

n this interview, Bruce Hoffmeister, Global CIO at Marriott International, discusses World Class IT principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Discussion on the unique paths taken by Bruce as a CIO, and the benefits of a financial background in a tech-oriented position
  • Marriot’s digital business, and the role of IT and its partnership with other departments to facilitate technologic development and to create the best guest experience
  • The opportunity, because of smart devices, to communicate with customers and connect with them at all points of their journey, and to allow guests to interact with the company in the ways that they want to
  • The future of loyalty programs for hotels, and the changing habits and desires of younger travelers, and the implication those changes have on hotel’s programming
  • Marriot’s structure of IT, and the benefits of having an outward-focused technology system that possesses a better understanding of the overall business
  • Eye on the Trends: An “invisible” technology system, in which technology is able to meet customers’ needs so well that it is almost invisible in its seamless and effortless execution

Stephen Gold, Senior Vice President and Chief Information Officer for CVS Caremark

In this interview, Stephen Gold, SVP and CIO of CVS Caremark, discusses World Class IT principle one, People, and principle four, Business and IT Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The current set-up of his role at CVS Caremark
  • The strategies he leveraged as he prepared for his first 100 days at the organization
  • Discussion of five strategic pillars that Steve prioritizes, and how he uses the ACT framework (accountability, collaboration, and tenacity) to develop metrics against those strategic pillars
  • How CIOs need to be great business leaders and strong technologists
  • Eye on the Trends: The recent changes in the healthcare sector combined with consumerization of technology will continue to empower people in better managing their healthcare

Jon Harding, Global CIO of Conair Corporation

In this interview, Jon Harding, Global CIO of Conair Corporation, discusses World Class IT principle one, People, with Metis Strategy. Some of the topics discussed include:

  • The centralized structure of IT within Conair
  • The methodology of expanding an organization’s information technology system on a global scale
  • Vendor management practices, and the implications of local and more global partnerships for a major corporation
  • Eye on the Trends: The potential of big data, and the internet of things – ability of all sorts of devices to communicate

Brian Bonner, Vice President and Chief Information Officer of Texas Instruments

In this interview, Brian Bonner, VP and CIO of Texas Instruments, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The unique paths that bring CIOs to the Information Officer position
  • Transition of IT from simply a “support role” to an integral aspect of organization’s innovative processes
  • The role of information technology in a business’s strategic planning
  • The benefits to the CIO position for members to hold advisory positions in other organizations
  • Eye on the Trends: The growing importance of big data, cloud computing, analytics, and the importance of not innovating for innovations sake

Umar Saif, Vice Chancellor of Information Technology University, Pakistan

In this interview, Umar Saif, Vice-Chancellor of Information Technology University in Pakistan, discusses World Class IT principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How he leveraged experiences at Cambridge and MIT to bring back lessons to Pakistan
  • How LUMS first responded to the entrepreneurial ethos that Umar brought to the table
  • Umar’s innovations and projects that have had real social and private sector impact in Pakistan
  • Cultural and logistical constraints faced by tech entrepreneurs in Pakistan, including a murky intellectual property legal space
  • The rise of citizen journalism
  • Eye on the Trends: Fundamental changes occurring in the education and media fields, which create great opportunities for entrepreneurs like Umar in Pakistan

Daniel Huttenlocher, Dean and Vice Provost of the Cornell NYC Tech Campus

In this interview, Dan Huttenlocher, Dean and Vice Provost of Cornell’s new NYC tech campus, discusses World Class IT principle one, People and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Cornell Tech NYC’s mission
  • Why Cornell chose to locate the school in New York City
  • The school’s matrixed learning structure and three organizing themes, which focus on customer-centric technology
  • How the school is building a culture that equally values real-world engagement and academic accomplishments
  • Dan’s definition of success for the school
  • Eye on the Trends:Innovation in educational content delivery, MOOCs, IT as an increasingly user-centric field

Mike Feerick, CEO and Founder of ALISON

In this interview, Mike Feerick, Founder and CEO of ALISON, discusses World Class IT principle four, IT & Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The strategy behind ALISON’s focus on corporate and vocational training content online
  • ALISON’s revenue model and and key performance indicators used
  • How ALISON functions as a filter for the content that exists online in the vocational space
  • The promise that education technology and MOOCs have in transforming education around the world
  • Eye on the Trends: There will be great emphasis on skills-based hiring in the future, a departure from the traditional route that heavily weights an applicant’s college or university name, and ALISON is positioning itself to provide employers with such candidates

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Kevin Hart, EVP and CTO of Cox Communications

In this interview, Kevin Hart, Executive Vice President and Chief Technology Officer of Cox Communications, the third-largest cable entertainment and broadband services provider in the country, discusses World Class IT principle one, People, principle three, Project and Portfolio, and principle four, IT & Business Partnership, with Metis Strategy. Some of the topics discussed include:

  • The uniqueness of his role at CTO at Cox
  • His first 100 days plan for his CTO role
  • How he has implemented a faster pace of innovation within technology at Cox, in order to compete within the rapidly-evolving video entertainment market
  • Eye on the Trends: Aligning IT initiatives with overall business goals at firms through evolving roles of the CIOs and CTO, and the steps Ken has undertaken to institutionalize formalized training programs such as CIO University

Aaron Levie, CEO and Co-Founder of Box

In this interview, Aaron Levie, Chief Executive Officer and Co-Founder of Box, a leader in online file sharing and cloud content management, discusses World Class IT principle one, People, principle two, Infrastructure, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • Themes of the upcoming BoxWorks conference
  • Box’s ability to attract and retain top talent from other IT firms
  • Box’s focus on delivering enterprise IT solutions through a consumer IT approach
  • Eye on the Trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality often from the same device, different solutions providers have to collaborate