Forum on World Class IT - 359 Interviews and Podcasts

Welcome to the Forum on World Class IT podcast series, a collection of exclusive interviews with Chief Information Officers and other IT industry thought leaders. Learn from the experts on how best to establish a truly World Class IT organization.

Podcast tags Archives: Tech Enabled Business

Phil Fasano, Chief Information Officer of Kaiser Permanente

In this interview, Phil Fasano discusses principle four of World Class IT with Metis Strategy. Some of the topics discussed include

  • How IT supports Kaiser Permanente’s multiple healthcare arms
  • The importance of IT in providing better information faster to physicians and healthcare decision makers
  • Kaiser Permanente’s use of the electronic medical record, and the benefits garnered
  • IT’s role in responding to healthcare reform
  • Kaiser Permanente’s IT innovation process and how listening to the needs of end-users can be the genesis of new ideas
  • The promising future role of mobile technologies in enhancing healthcare

Arthur Langer, Chariman and Founder of Workforce Opportunity Services

In this interview, Arthur Langer, Chairman and Founder of Workforce Opportunity Services, a nonprofit charitable organization that helps companies build strong talent pipelines through unique work-study programs, discusses World Class IT principle one, People, and principle five, External Partnerships, with Metis Strategy. Some of the topics discussed include:

  • How the CIO role is evolving to become more strategic
  • The importance of articulating complex IT concepts in business terms to facilitate collaboration with the business
  • How IT can be categorized as drivers and support, with the latter a target for outsourcing
  • The origins of Workforce Opportunity Services and how they help major corporations fulfill their needs
  • The process by which Workforce Opportunity Services supplies talent to corporations
  • Eye on the trends: The increased role of IT as technology develops as a competitive advantage

Scott McNealy, CEO of Wayin

In this interview, Scott McNealy, CEO of Wayin, talks with Peter High. Some of the topics discussed include:

  • The inspiration behind Wayin, his digital marketing software company
  • The disadvantages of locating a company in the San Francisco Bay Area
  • The tremendous growth of Wayin and EngageSciences
  • The sophistication and evolution of executives who have worked with Wayin’s offering
  • How Wayin uses insights and real-time campaign tweaking to change the decisions it makes
  • How his work at multiple times of the Internet’s growth will fuel his activities around new trends including cloud, mobile, and social
  • The resources he uses to remain abreast of innovation and technology
  • The future of the Chief Information Officer role
  • Eye on the Trends: Big Data, and the intersection of new and old industries

Mayor Bill Peduto, Mayor of Pittsburgh

In this interview, Bill Peduto, Mayor of Pittsburgh, discusses WorldClass IT Principle Four, IT and Business Partnerships, and Principle Five, External Partnerships. Some of the topics discussed include

  • Uber’s autonomous car fleet
  • Pittsburgh as an urban test lab
  • The City of Pittsburgh’s strategic partnerships with Carnegie Mellon and other institutions
  • The pace of cultural and digital changes
  • The sharing of data between government and private entities
  • MetroLab and the benefits of municipal collaboration
  • Pittsburgh’s innovation roadmap
  • Technology’s impact on the Pittsburgh renaissance

Sheleen Quish, VP and CIO of Ameristar Casinos

In this interview, Sheleen Quish discusses two of the principles of World Class IT with Metis Strategy. Some of the topics discussed include

  • IT’s role as the critical toolbox to be successful and to drive positive change, process re-engineering, and improvements across the business
  • The importance of selling your team on your particular philosophy of IT management
  • The necessity of showing IT that the business is not the enemy, but the reason IT exists
  • Key steps to take as a new CIO
  • How and when to undertake infrastructure upgrades

Michael Skaff, Chief Information Officer of The San Francisco Symphony

In this interview, Michael Skaff, Chief Information Officer of The San Francisco Symphony, discusses World Class IT principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The San Francisco Symphony’s use of technology over its history and how it strives to stay on the cutting edge
  • The internal and external use of mobile, and how it ties into social networking
  • How employees’ passion for music has enabled innovation within the organization
  • The rise of business intelligence in non-profit organizations, and how it particularly helps organizations that sell tickets
  • Eye on the trends: Mobile technology and how it facilitates engagement with patrons, predictive analytics and its ability to help drive revenue, as well as social media and how it facilitates the social aspect of a naturally social experience

Jay Ferro, Chief Information Officer of American Cancer Society

In this interview, Jay Ferro, Chief Information Officer of the American Cancer Society, a nationwide voluntary health organization, discusses World Class IT principle two, Infrastructure, and principle four, IT and Business Partnerships, with Metis Strategy. Some of the topics discussed include:

  • The specifics of his CIO role at American Cancer Society
  • The differences and similarities in managing IT at non-profit and the for-profit sectors
  • The critical role of IT in enabling functionality of a volunteer based organization like American Cancer Society
  • How Jay prepared and gathered his team around him to achieve early wins
  • Eye on the Trends:The increased role of technology and platforms like CRMs, mobile devices, and big data to improve operational and research performance of organizations like American Cancer Society

Sheila Jordan, Senior Vice President and CIO at Symantec

In this interview, Sheila Jordan, discusses World Class IT Principle One, People and World Class Principle Four, IT & Business Partnerships. Some of the topics discussed include:

  • Symantec’s Integrated Cyber Defense Platform
  • Using the integration of acquisitions as an opportunity to transform and simplify
  • End-to-end reference architecture: engineering to frictionless delivery
  • Building an IT workforce: balancing core competencies, augmenting skills, and outsourcing
  • Staying agile with your team to meet shifting priorities and opportunities
  • The IT department as Symantec’s CustomerONE
  • Women in technology
  • The expanding and strengthening role of IT in organizations
  • Broadening your definition of innovation to spur innovation
  • Tim Harvey, Executive Vice President of Shared Services & Chief Information Officer of Hilton Hotels Corporation

    Among other topics, Tim discusses the following issues with Metis Strategy

    • Localizing a global ERP system to function across 77 countries
    • Using technology to help companies merge and split apart
    • Rolling out a loyalty program across thousands of properties in four months
    • Leveraging experiences as a CIO to successfully run other areas of a company
    • How to use a technology solution to not only match competitor business performance, but to quickly surpass it

    Susan Cramm, Founder and President of Valuedance

    In this interview, Susan Cramm, Founder and President of Valuedance, discusses World Class IT principle one, People, and principle four, IT-Business Partnerships with Metis Strategy. Some of the topics discussed include:

    • Susan’s perspectives concerning the potential of the role of CIO
    • How IT is an enterprise asset and should be managed as such, and how organizations have the IT capabilities they deserve
    • Susan’s book 8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT, and the value it provides
    • How IT leaders need to communicate costs and value in business terms
    • Eye on the Trends: How technology will be embedded in services and products, and that major trends such as mobility, cloud, web services, collaboration, analytics, etc. all really lock in together